Once upon a time I was in Rite Aid bored and bought The Jacksons "Destiny" cd. It was 2007 and I…read morewanted to shake my body down to the ground. I got in the car went to rip the plastic off the jewel case and noticed there was none nor was there a cd. When I tried to get a refund I got accused of stealing turned mine eyes towards CVS. Since then I've been to more Duane Reade's than Rite Aids. Until on "Saturday night" I really wanted dental floss.* Here I was in Rite Aid, floss in hand behind two people going through it. When they got to the register to buy tobacco, the cashier asked for both if their id's and I'd never seen that. They didn't have an id between them so they stormed out in a huff. No straw purchases here. It was then my turn. I found the cashier to very pleasant, considering what must have been a stressful day. I bade her goodnight and thought that the minimum wage for Virginia should be raised and they we can truly dance and shout. *Little Red Corvette

This is directed towards the pharmacy department not only are they rude, but they also will never…read moreanswer the phone for you and whatever you do make sure you put your prescription in a couple days in advance because they take their sweet time getting your stuff to you and you can never get them on the phone! I transferred pharmacies ASAP

I want to shout out Felicia in the pharmacy!! I stepped on a nail. In a 1800s style home! I was in…read morea panic because I haven't been updated on my tetanus shot. She acted quickly, gave me the vaccine. ALL while running that pharmacy! This woman deserves recognition, give her a paid vacation if you can because right there is the glue to your pharmacy! She really eased my mind. Other cvs pharmacies wanted me to wait until Monday and schedule online. With something this serious she was on top of things! Thank you so much Felicia again I seriously appreciate you!

Pharmacy is the worst. They take a long time to fill prescriptions and they've told us they're…read moreready at times when they aren't.

I've ordered all my prescriptions there for the last year and a half since I moved here. Sometimes…read morethey fill them slow, especially during bad weather, but I guess that's not their fault. Overall they're very friendly and the pharmacist will answer any questions you have I've gotten all my vaccinations there. It's very convenient. If my prescriptions got filled a little faster, I would've given five stars sometimes I run out almost before I get the refill.

Made me download an appt to get the advertised sale price and it didn't work. Manager say she could…read moregive me a phone number to call. They should honor the prices they post. I use to love Walgreens but they make me feel like a sucker to pay more than what they are advertising. Just go to Walmart.

This is a hidden gem, when it comes to pharmacies you won't find a better one.The staff is always…read morereally helpful and will make sure you learn everything you need to know about your medicine.The pharmacist that owns the place is super nice and can help you find the lowest prices on your medicines plus there's almost no wait time!I drive from the city because you can't beat this place.

This morning, my husband went to the Gloucester, VA location to print some photos from his phone. I…read moretold him to ask for help since we're not very tech-savvy with their machines. He waited about five minutes before the photo area employee even acknowledged him. When she finally did, he explained he wanted to print pictures from his phone, and her response was, "You're a big boy, you can figure it out." Is this what passes for customer service now? I'm completely disgusted. He didn't get her name, but it should be easy to find out since it was early in the morning. I'll be spreading the word about this blatant disregard for helping someone. It makes me question why she's even working there if she lacks the basic customer service skills needed to interact with people daily. I hope she's reprimanded, as I doubt this was the first time she's refused to assist a customer. Gloucester has lost my business for good, and I'll make sure others know about their lack of customer service.

Mink did an amazing job administering my vaccine. She was quick, courteous and kind. I strongly…read moredislike needles and somehow the way she did it, the shot was painless. I can't praise her enough for a positive experience.

Average experience. Each time I go in the staff seems very stressed out and my photos are never…read moreready. But it's like a clean store overall. parking lots fine typical Walgreens.

Tried to call the pharmacy and what's on hold for over an hour with the message saying I only had…read moreone person in front of me. They have their phone system set where it will keep you in q which is possible because I work with the Cisco system. They need to manage their counter and incoming calls a lot better

I went into Walgreens today to have a photo printed last minute for a funeral I'm attending, &…read moreTasha greeted and assisted me immediately. It was my first time using the printing services that are available. Tasha walked me through how to set up a Walgreens account on my phone, & also how to add my photo to be printed. The whole process took less than 10 minutes and went seamlessly. I will definitely use these printing services again in the future, & will recommend them as well to friends and family. In a day of putting things together last minute & having to drive to Virginia Beach in about 2 hours, Tasha was very friendly made the experience very pleasant, easy to navigate and worry free.

Every time I try to call the pharmacy, no one answers. I was on hold for over an hour while the…read morerecording was saying there is one caller ahead of you the whole time. I am convinced they must ignore the phone until people give up. I have been using Walgreens in my home town for years, but this has me wanting to transfer my prescriptions to CVS. So frustrating!

I hope management reads this and gives Kenya a raise, simply based on her above-and-beyond attitude…read moreto help someone. It was EXTREMELY appreciated! First time Richmond visitor, and I missed one of the exits on the highway trying to get to my Air B n B. I drove around for I-don't-know-how-long trying to figure out how to get out of downtown, but got more and more confused an frustrated. It was dark, I was tired, and just wanted to get to my lodging so I could collapse for the night. Kenya took the address of my Air B n B, put it into her phone, and watched as I took down the instructions from the CVS there. All I could buy at that moment was a bottle of water because I was dying of thirst. Thank you so much, Kenya for helping a frustrated traveler!

My review is solely on the pharmacy, not the store as a whole itself…read more I came to pick up medication with my grandmother (80) and chose this location because it was close to VCU after her appointment. Thank God I did go with her because if I hadn't I'm sure we would've had a bigger problem. I put the three medication in two days prior to trying to pick it up. I was astonished that it still wasn't ready. When I asked why it wasn't ready the pharmacist laughed and said it was normal for this location. She also stated that they're always at least four days behind. I'm used to CVS calling me if they don't have my medication at a location or if they're backed up. They ask if I'm willing to drive to a different location ( which I am ) Well all that aside now that we were in store they were willing to move her medication up in line and told me it would be a 30 minute wait. I decided to take her home to rest durning this time. Prior to leaving we asked how much it would be and she stated / showed us that it would be $38.00 My grandmother being old fashion gave me two 20s and I dropped her off at home. Fast forward to returning 30 minutes later and somehow the medication has jumped up to over $60.00. She stated that she should not have guessed how much the medication was going to cost. My confusion was (and still is) that she showed it to us in the system and it said $38.00. What made the price almost double? When I asked she just looked at me like a deer in headlights. At this point I didn't feel like getting into it. It's my grandma I'm going to pay whatever I need to pay , and I needed ti get back to her. I didn't necessarily need directions as the doctor had taken the time ti explain what we would be getting. I just needed to know which medication was which. Her reply was "ummmm I'm not sure" and then she proceeded to make an "educational guess". This sent a chill up and down my spine, because my grandmother being the sweet old lady that she is, would've listen to this woman. The PHARMACIST who is guessing!! My grandmother would've taken her medication wrong! Hearing the uncertainty in her voice and blatantly realizing that she was guessing I asked to speak to someone else. She could however could not seem to understand why I wanted to speak to someone else. We just stood there looking at one another for a moment until we were interrupted by another pharmacist. Thankful who knew what she was doing. She took the time to show me which medication was what. Explained to me how it worked and just put me at ease. All in all though I will never trust this pharmacy again. Which really sucks since it's so close.

I am livid right now. Purchase shampoo, and conditioner which is, by the way $,20 a bottle. After…read moreusing a coupon, my total came to $39.98. The cashier told me in my face.Oh, no, we don't give pennies back! SO I REPLIED, C V S IS GOING TO ROB EVERYONE OUT OF THEIR PENNIES BACK! SO CVS IS GOING TO GET RICH STEALING EVERYONE'S PENNIES. I KNOW FOR A FACT PENNIES MAKES DOLLARS! I feel a class action suit coming up, this is not right! This is not fair!

A clean CVS that's a good size for all your pharmacy needs. I've always encountered nice friendly…read morestaff even towards the end of the night. They all seem about the same to me, but this particular one seems out of the way enough that it's never crowded, and you get good customer service. The parking lot seems little dark at night, so park close to front entrance.

Sells most hair items that you may need! Products are costly. Conveniently located. Friendly staff.read more

Cameto peruse their beauty and hair care store while in the area. It was well stocked with the…read morelatest hair care, makeup, beauty accessories and clothing. The prices were okay and the staff were pleasant and personable. All in all, a great beauty supply store located in the Richmond, VA area.