yall have got to fix your shit with the stupid robot. no way to speak to pharmacist, and if you…read morecall and ask for the front store, regardless of what time it is, it always says the store is closed!!! there's no way to get ahold of these idiots. in addition to that, i keep having problems filling my script even though it's been 30 days to the day it was filled!!! its been months of this bullshit and im about ready to pull all the hair out of my head because i cant get ahold of anyone to help me!!!!!!!!!!!!!! avoid this cvs at all costs, theres beggars outside that try to get money from you as well!!!! fix the god dang robot and make it so we can reach this stupid store and speak to someone anyone!!!!!!!!!!! it's been almost 6 months this anger has been building up cuz i keep having issues and cant speak to anyone!!!!!!!!! fuxkin fix your shít

Associate was extremely passive aggressive and accused me of theft. Associate questioned me…read moremultiple times at self-checkout in a nasty tone asking if I scanned all of the items that I needed.

I hope management reads this and gives Kenya a raise, simply based on her above-and-beyond attitude…read moreto help someone. It was EXTREMELY appreciated! First time Richmond visitor, and I missed one of the exits on the highway trying to get to my Air B n B. I drove around for I-don't-know-how-long trying to figure out how to get out of downtown, but got more and more confused an frustrated. It was dark, I was tired, and just wanted to get to my lodging so I could collapse for the night. Kenya took the address of my Air B n B, put it into her phone, and watched as I took down the instructions from the CVS there. All I could buy at that moment was a bottle of water because I was dying of thirst. Thank you so much, Kenya for helping a frustrated traveler!

My review is solely on the pharmacy, not the store as a whole itself…read more I came to pick up medication with my grandmother (80) and chose this location because it was close to VCU after her appointment. Thank God I did go with her because if I hadn't I'm sure we would've had a bigger problem. I put the three medication in two days prior to trying to pick it up. I was astonished that it still wasn't ready. When I asked why it wasn't ready the pharmacist laughed and said it was normal for this location. She also stated that they're always at least four days behind. I'm used to CVS calling me if they don't have my medication at a location or if they're backed up. They ask if I'm willing to drive to a different location ( which I am ) Well all that aside now that we were in store they were willing to move her medication up in line and told me it would be a 30 minute wait. I decided to take her home to rest durning this time. Prior to leaving we asked how much it would be and she stated / showed us that it would be $38.00 My grandmother being old fashion gave me two 20s and I dropped her off at home. Fast forward to returning 30 minutes later and somehow the medication has jumped up to over $60.00. She stated that she should not have guessed how much the medication was going to cost. My confusion was (and still is) that she showed it to us in the system and it said $38.00. What made the price almost double? When I asked she just looked at me like a deer in headlights. At this point I didn't feel like getting into it. It's my grandma I'm going to pay whatever I need to pay , and I needed ti get back to her. I didn't necessarily need directions as the doctor had taken the time ti explain what we would be getting. I just needed to know which medication was which. Her reply was "ummmm I'm not sure" and then she proceeded to make an "educational guess". This sent a chill up and down my spine, because my grandmother being the sweet old lady that she is, would've listen to this woman. The PHARMACIST who is guessing!! My grandmother would've taken her medication wrong! Hearing the uncertainty in her voice and blatantly realizing that she was guessing I asked to speak to someone else. She could however could not seem to understand why I wanted to speak to someone else. We just stood there looking at one another for a moment until we were interrupted by another pharmacist. Thankful who knew what she was doing. She took the time to show me which medication was what. Explained to me how it worked and just put me at ease. All in all though I will never trust this pharmacy again. Which really sucks since it's so close.

Poor customer service. They're always out of medicines. They never communicate when an rx is in…read moreprocess, or ready to be picked up. I've tried so many times to change my address and phone number with them, still they always get it wrong. They make you wait to pick up an rx only to tell you that it's out of stock. Really crazy.

Had the best vaccine experience ever! The vaccine lady was ready for me and two injections, didn't…read morefeel a thing. Not a poke, not the serum going in, nothing. At every other CVS I've had to wait fifteen minutes for vaccines, even with an appointment. This is the place to go!

The cashier is super rude and didn't give my 30 cents change back! I don't care about the money but…read morehe cannot do this to anyone! He didn't even ask that if I need my change back or not. However, he went back to the back and got me $1 bill! Of course I didn't take it! Because I know it's not easy to make money so I shouldn't take the money, which is not belong to me! EVERYONE!!!! PLEASE BE CAREFUL OF YOUR CHANGE WITH THE CASHIER IN THIS WALMART!!!!

So sad to see this pharmacy close. I am a type 1 diabetic and have a slew of other conditions that…read morehave mandated quite a bit of prescriptions throughout my life. I have been coming to this pharmacy since it opened and I have had nothing but excellent service. I was always treated like a family member and every employee always did everything in their power to ensure that my service was above standards. Thank you so much for a great ride, going to miss y'all!

The customer service at this CVS can definitely use some improvement. This is not one person this…read moreis everyone I encountered during this visit. The first person that asked the question I don't think it was her answer, but her response and her attitude probably made me a little irritated. The next customer service as a person I spoke to in the drive-through I couldn't even finish a sentence without cutting me off. If this was the only CVS I had in the area I definitely would change up to another pharmacy.

The staff is amazing but the CVS business model does not fit the store. The amount of traffic that…read moregoes through the store is insane and the pharmacist and workers can only do but so much! They need more help. I called the 800 CVS customer support and I talked to some lady that sounded dead on the inside! CVS does not care lol! I'm transferring all of my prescriptions to a New Pharmacy! Problem solved!

Casey is AMAZING! I had an issue getting my appointment set up for the first COVID vaccination…read more Casey was able to get my issue taken care of, immediately, and had me in and out of the office within 20 minutes. I got my second shot today! Thank you so much Casey, and the entire Kroger Pharmacy team! You all went above and beyond with customer service and care, and efficiency. I could not recommend this pharmacy more.

This Kroger store is very good, better than many of the other Krogers in Richmond. Their store is…read moreclean, orderly, and organized .You can usually find the things that you are looking for because they are not misplaced. The staff is also very friendly and helpful. The shelves are always well stocked. They drop what they are doing at the moment to help you find what you are looking for. Their customer service is superb. Their pharmacy is also fantastic. Their pharmacists are very knowledgeable in their field and are very helpful. The self checkout line can sometimes be long and so can the regular checkout lines so beware about that. Kroger's discounts are also very good and so are their deals. Other than the long lines sometimes my experience with this Kroger has been overwhelmingly positive.

This CVS has been going down hill for the last couple of years…read more Let's start with lack of customer service ( no greetings anymore). Lack of an associate to check you out, 9.5 out of 10 you must use self check out. If there is an associate behind the counter, they have a mean look, don't acknowledge you and mumble. Cleanliness- this store staff needs to know what the word means. Store always appears dirty and unorganized. In stock- or let's just say out of stocks. You need to have merchandise to sell it and be a convenience. Pharmacy- I know you're all busy and I appreciate that. Come'on you can be nicer to people! Cost- it's pricy to buy regular items in a CVS. And remember you're going to be ringing yourself up and paying the cost of shopping there. Ranking Atmosphere- 1 Cost- 5 Cleanliness- 2 Service-1 In stocks - 3 Staff-1 Advice to management and staff- say hello to people, it won't hurt you to do so. After all without them, no one would need you. Management- where are they? I haven't noticed a manager in this location in years.

The pharmacy at CVS on Robious road is excellent and helpful always ! The one star review is for…read morethe rude and condescending ladies working the store .floor .I needed help using the coupon machine ,they ignored me . When I inquired about a sale sign that was confusing(in the wrong place underneath wrong product ) the lady on the floor snapped a zinger at me and if she just worked with me nicely and explained the sign , I would not be writing this poor review .