This use to be a great local pharmacy. About a year ago they changed owners and it has been going downhill since. After reading other reviews I won't be surprised if they go out of business. What a shame. read more

I have been going to Buford Pharmacy for a few years. Just a heads up, they text you when a script is ready but it does not tell you what medicine which is common for other pharms. I had some trouble with this when they auto-refilled one script I had not used in years. Today, I spoke to a pharmacist who said his name was Ernest. During our exchange, I asked him about a script from a year ago. This kicked off him laughing at me, condescending, interrupting me, and escalting over and over. I tried to de-escalate him several times. He eventually told me he refuses to fill my prescription and that I can take it somewhere else. He kept berating me as I asked for a supervisor or manager. He claimed he has no boss. When I asked if he owned the store, he hung up on me. Good times. This matches what many reviews have said over the past months since the pharmazy did change ownership. read more

Very disappointing experience.Purchased 2nd wrist brace from health care dept.because i thought i lost the first one.This was a Wednesday,found the brace at work that evening. Tryed to return the following day.Christian notified me of the signage that said no returns on items worn.This package was unopened and unused.He made no attempt at being reasonable by inspecting the item.I have been in customer service for 40 years,there are cases when policy can be bent a little.NOT here.Not going back . read more

I don't know what happened to this pharmacy but they are not friendly, helpful or competent anymore. I and my wife are homebound and need our prescriptions to be delivered. Which they did without a problem up until 2 weeks. My wife was expecting a delivery, including insulin, which never showed up. After a couple of days she called, asking when her meds were going to be delivered. They replied that they had been delivered, and signed for. When she said that they hadn't been delivered, nor signed for, they said they would redeliver but she would have to pay out of pocket for. We switched to a new pharmacy and tried to transfer our prescriptions over and they did every one except her insulin which they are now holding hostage because they said they already delivered it. This has been the worst experience ever with a retail establishment. read more

BE AWRE!!!! I went in yesterday to pick up my child's medication and I was given PET MEDICATION!!!!! I went to get my child's medicine it's not the first time I go and get medicine here. Everytime I go all the pharmacy staff people are rude and un polite. If you're going to be so rude an unprofessional at your job why even work. Keep in mind I was given the wrong medicine and I didn't think nothing of it because it had my child's name on it so I proceeded to give the medicine to my child as usual, he had a bad reaction to the medicine which made him vomite and made his stomach feel upset due to GETTING THE WRONG MEDICATION!!!!! I can't even change pharmacy because this is a special medicine that's only made here! Please do better and hire better people who will actually enjoy there job. read more

This review is just for the store, I've not used their pharmacy. But WOW! I must say this is one of the most gorgeous gift and card shops I've every been to that's attached to a pharmacy. The items are unique and fill every nook and cranny. The displays are beautifully appointed. The floral section is so pretty and distinctive. They have every occasion gifts, novelties, and gourmet foods. There are games and toys, furniture, garden décor and flags. If you are looking for RVA, college or football things - this is the place. Of course they also have a huge supply of first aid and medical needs including a large home health care department. The service is here ok. Fair to middling. Now, with all this cool inventory, expect to pay more than average. (I saw a single floral stem geranium for 26$!) It's a tad high but I guess that's the price you pay for unusual wares. read more

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The pharmacy staff are committed, intelligent and determined to meet the patient's medical needs. They go the extra mile to help their customers when many other organizations may have given up. All the while, making sure we feel well cared for and worth the extra effort. Thank you, Buford Pharmacy! read more

Customer service is very good. I love that you can walk-in for immunizations, no appointment needed! read more

I was using the Target CVS with good results for years. For some reason this year before my deductible was met one of our meds was going to cost 600$ to fill. I was told there was a way to get the price reduced, but it required extra work online from the pharmacy. CVS told me "we don't do that". Well, Buford Rd Pharmacy did it, even though I had no other prescriptions there. I ended up getting the meds for 15$. I now give BRP as much business as I can. We've gotten several vaccinations here, and always receive great service, on the phone and in the store. read more

I went to get a vaccine. I waited over an hour, while I watched several people I knew had been processed through the register after me. When I complained, the young man gave me excuses rather than an apology, and a sarcastic "Have a good day" on my way out. I will not be recommending Buford Road Pharmacy for anything other than overpriced tchotchkes. read more

Buford Road is a lovely little gem of a pharmacy. It's a throwback to a generation ago, when people believed in supporting family owned, small businesses. BRP has somehow found a way to incorporate some of the necessary modern-day conveniences while maintaining old world charm. The store itself is a mash-up of pharmacy, medical supply, gift shop, post office, floral shop (only silks), and Amazon drop off. I legit did Father's Day shopping, shipping and a pharmacy run in under 30 minutes. The greeting card selection is fantastic. The aisles are well maintained, well stocked, clean and bright. The staff is always available for questions and willing to help. One day I strolled in to pick up a heated water bottle because I really couldn't handle CVS, which is right across the street. One of the medical supply staff was more than happy to help me locate it and I was in and out promptly. Some prices on things are competitive with larger chains, while some things are higher (example Flonase Sensimist is $31 here, $27 at CVS) The pharmacy has an easy refill system online - nothing fancy. You may get a call from the pharmacy reminding you of your refill. Online refills are often delivered same day. You read that right... free delivery on prescriptions. You won't get annoying texts harassing you for refills like the place across the street. The delivery drivers are super polite. Great for run of the mill prescriptions. If you're in the neighborhood, definitely consider making this your home pharmacy. read more

I have the awesome privilege of working with this small town pharmacy that has been in business for 60 years this month. We have great professional and caring employees. We have a great flow of wonderful VCU students. Although I could complement every pharmacist here I would like to Focus on Joseph Jadallah PharmD. He has such a fun and caring spirit. Never complaining being pulled in many directions throughout the day. A great role model and teacher for our VCU students. Yesterday I got to experience being the patient. He was so willing to stop what he was doing and his already hectic day to show me an over-the-counter item that worked with in minutes. His level of care and professionalism is outstanding. Thanks Joseph for all you do and making this a fun place to work. Please stop in and see us. We would love to pamper you. read more

Old school pharmacy that has some neat items and a post office in the back! Fun to browse. I found a number of useful things. Friendly cashier. They have a large selection of first aid items, canes, walkers and other disability items. There are fun inexpensive items for gifts. read more

I had the hardest time working with the staff to obtain a prescription. There were multiple delays due to poor communication and disinterest on the part of the staff answering the phone. My child waited over a week for an OTC medication that had to be compounded for a newborn despite my almost daily phone calls. This is unacceptable and I won't be refilling at this pharmacy. read more

I burned my hand severely and they had what I needed and took me through making sure I got what I needed. Thank you!

I'm so tired of these people not communicating with me about my refills and medications. Today was the third and final straw. I called this morning to request a refill and the lady I spoke with (I assumed she was in the pharmacy since I pressed the option to refill a prescription) took my information and then asked me when I wanted to get it and so I said "after 12 today." I sent my son to pick it up for me five hours later and only then found out I was out of refills. It would have been nice to know that when I called it in or at least before I had my son show up! I do realize it is my responsibility to keep up with how many refills I have, but this was a medication I hadn't refilled in awhile and no longer had the bottle with the number of refills on it. I'd (incorrectly) assumed that the lady I spoke with had at least verified that I had refills left when I called to request a refill. Every pharmacy I have ever dealt with in the past has verified my refills while on the phone with me or at least called to let me know if there was an issue. Not this one. I was told that I should have verified that the person I spoke to to request my refill was actually someone in the pharmacy. I assumed it was since I pressed the option to refill a prescription. Smh. A few weeks ago I called in a prescription for delivery that was supposed to be delivered that day but did not show up. I called that evening to ask about it and they promised that it would go out first thing the next morning for delivery. It did not. It was not even listed as a delivery that day either. I didn't get it until two days later. And it was a daily medication I needed to have on the day I called it in. Prior to that experience I had called for them to deliver a refill for my migraine medicine. I did not receive my refill that day so I called the next day to be told that they were out of that medication and would have to order some more--which would not arrive until the following week. No one called to let me know. I couldn't go that long without it so I asked if there was anything they could do to help me and the person--who sounded like a teenager or very young adult--said that there was nothing they could do for me. Turns out that's not true. They were able to send a refill to a different pharmacy for me to pick up if I go and request it at the other pharmacy! Thank goodness. I had Walgreens request that it be sent there. But I had to speak to a different person at Buford Rd. to get that information. The first person I talked to told me that there was nothing they could do to get me my medication sooner. I've been transferring my scripts to Midlothian Apothecary. Buford Road has failed me too many times read more

Love this home town pharmacy! Reminds me of hanging out in the pharmacy where I grew up. Painless flu shots too!

I use this pharmacy to fill my Mom's prescriptions. She is in memory care. I like that they are a local business and I can walk in and talk with the pharmacist about her needs. They also package the drugs according to her communities requirements and deliver them. I think they are awesome. read more

The moment that I walked in, I realized that it was no ordinary drug store. All kinds of unique things that you don't find, elsewhere. The employees there are friendly, too. One, in particular, was Lucy. Warm, friendly, and funny. She made the experience, fun! This place is like no other that I have experienced! read more

Buford Road Pharmacy - Drugstores Near Me - Richmond, Virginia

Buford Road Pharmacy is great! I love walking around the isles to see what new items I'll find. I've also used them as a compounding pharmacy and they were fast and competitively priced with others in the area. read more

I was in critical need of medical equipment - contacted all four supply businesses in the area. Buford Road Rx was the first, had similar item but provided three other local businesses to see if they had 'exact' item needed. Contacted all three, one was slightly less than Buford Rd. Because of outstanding service, ordered from them ($$$ item) and they made special arrangements to have it delivered the same day. Extremely impressed with both individuals with whom I spoke. This is my second big purchase from them and I've been extremely impressed with service both times. Applause to both T and A (not sure I can post actual names of employees) for an awesome job. read more

I go to Buford Pharmacy at least twice a month as they help me do my blood work for my Dr. As I don't have insurance, they keep the cost nice and low and always make me feel welcome and since I have been going for so long, most of the pharmacy techs know me by name. I feel very comfortable there. I give them 5 stars!! read more

Kudos to the wonderful pharmacists at Buford Road Pharmacy. I had the unfortunate errand of rushing to the pharmacy at 20 minutes to closing on a Friday night for morphine for a hospice patient in a great deal of pain. The pharmacists stayed past closing to get the prescription filled quickly. They also shared comforting words with me as I waited. read more

The store itself is pretty neat... it has the most random things. I could certainly spend some time here and look through all the randomness. I was actually here to get fitted for a nursing bra. I came here to get fitted for a nursing bra when I had my daughter over two years ago. Funny enough the when I was here with my daughter they only had a white and nude bra available... of course I wanted a black one too... so that never happened. I got the Medela brand last go round. This go round with my son I actually have not grown in bra size since being pregnant... while I grew multiple sizes with my daughter so I had needed to get fitted again. Anyway, the disappointment came when they said they only had one bra available the Bravado and only in black for my size... needless to say I have to come back and get another bra or two after I give birth. Given they are one of I think two stores in the richmond area that do actual nursing bra measurements you would think they would have more bras in stock...so that's my disappointment with the place. read more

Great small town pharmacy experience. They have some old school pharmacy items and candies that are hard to find elsewhere. A ridiculous amount of gift and hosting items are throughout the store, as well as Christian greeting cards (which I feel are rare nowadays). If you are looking for resources for people with physical disabilities it's great, they fit you for shoes, canes, walkers, those recliner chairs that stand people up, adaptive home equipment, and lots of medical care supplies for providing at home "nursing" care. They also sometimes have tastings in the store and little events. It's just so cute that you can take a little kid in there and they can pick out individually wrapped pieces of candy! read more

My husband needed a compounded prescription medication made and this pharmacy was suggested by his doctor because it was the nearest compounding pharmacy. Compounded med was $180 for a one month supply! After paying this for quite a few months, my husband asked his doctor to recommend another compounding pharmacy that might have the medication cheaper. Doctor could not believe my husband was being charged that much for this medication. Doctor recommended a different compounding pharmacy and my husband now pays $80 for a three month supply of THE SAME compounded medication. read more

A negative experience. Today was one of many days that I have visited this store and first upon walking in, the woman behind the counter was simply rude in her demeanor. I asked her a question and in return received a nod. I had to return for a hopeful exchange a shower chair that my daughter purchased for me on May 20th. I had surgery and needed a chair for six weeks. I had my second surgery and was hoping to use the chair for the second set of six weeks, but while in my shower it collapsed right from under me sending me into a fall in the tub. I weigh about 100 pounds less than the weight capacity, so that should not have been an issue. Explaining this to the employee she suggested that I leave the chair with them for a couple of days until Monday, and I told her that I needed a chair. We had some dialogue that included excuses and lack of knowledge about the product, and finally I left the chair at the store for them to do with what they want. I am writing this off as a loss. I purchased another chair at Discount Medical on Boulevard where I had also rented a knee roller, and bought ice packs and other items. The chair I purchased was clearly better quality and less expensive with a warranty. The chair from Buford had a manufacturer tag on it, but no information about how to contact them, no website, etc. I have also purchased prescriptions from the pharmacy at Buford and I have unfortunately but consistently received service that is less than helpful topped off with a not so good attitude. The store carries a few unusual eclectic items, but that does not offset the general poor attitude of many of the employees. That said, they did not have the knee walker I needed and that is how I found Discount Medical, which was a bonus for me. read more

Terrible experience being only one of two pharmacies able to offer what I needed in the area. This option was nearest, but also the worst. Rude pharmacy staff who don't acknowledge you at the counter. Very little communication and they have no interest in helping you. I had been in severe pain and needed the medication to be compounded they took almost a week to get it to me. On my first visit I was told it would take about 3 days to be ready. 3 days to make a cream and then wasn't even ready when I arrived 3 days later they hadn't even started it because they were unsure if I wanted and couldn't contact me. Worst pharmacy experience ever. Terrible rude staff. read more

I don't know what happened to this place. I gave it 5 stars but the last couple of times I've been to the pharmacy counter it took a long time for anyone to even acknowledge me. The employees don't look happy like they did in the past and I think whatever has their morale down is impacting customer service. Oh well, going somewhere else. read more

I stopped in Buford Road Pharmacy on my way home from work to buy balloons for a special family birthday. I figured I would save myself the drive to Party City and also support a small local business. Well, it was an awful experience. The lady at the front checkout was very rude from the start. When I inquired about balloons, she asked me if was just "gonna blow them up myself," implying that I would blow birthday balloons which are intended for helium with my mouth, like a beach ball. I asked if I could please have them inflated with helium. At that point, she started complaining that she didn't know how to use the balloon tank and asked me several times if I knew how. I told her that I didn't. It seemed like it was very annoying to her and she continued to fuss the whole time. She did eventually call for a manager, but that person never bothered to come see what was going on. When they eventually were inflated, she handed them to me string by string. I had to ask for a clip, and had to tie them together myself. It was $10 for 3 balloons. I bought them about 30 minutes ago and one of them is already completely flat. I don't have high hopes for the others. The employees here are rude, unhelpful, and untrained, and their prices are high. Essentially, I just made a $10 donation to their store, since the products I purchased are ruined. In short- this was my first time and it will be my last. I do not recommend this place at all! read more

The only reason I ever go there is to use the Post Office because it has better hours for me working 9-5. When I'm there I do occasionally buy other things but I have consistently found the people up front to be somewhere between snootily dismissive and outright rude. Except for the Mail service, I would never go there. read more

So, I don't usually post to these things BUT I thought I might just mention our experience. Old world charm? Perhaps. Certainly, NOT 'old world' hospitality! The store itself is fun and interesting albeit over priced. The pharmacy needs some major lessons in customer service. The pharmacists seem capable and professional enough. The counter staff - deserve a 0 out of 5 stars. They seemed bothered by the fact that I even asked to place a prescription, not only that, I have stood there waiting on several occassions when not one but two people continued to ignore me. These types of places are supposed to offer something big retailers don't. With attitudes like this no wonder people drive through Kroger now! read more

This is a fantastic pharmacy. The people there are knowledgeable and personable. They actually fully staff the business--meaning you aren't walking about hoping to find someone to help you--and you can really tell everyone is happy to work there! Additionally, the extensive product selection is THE reason to pay a visit. They carry a lot of hard to find items that you will never find in stock at the horrible chain drug stores. I only wish Buford Road Pharmacy was closer to where we live, because I would never go to any other store for our medical supply a drug needs. Thank you Buford Road Pharmacy!! read more

I don't normally write reviews, but I was so impressed with Buford Road Pharmacy that I signed up with Yelp just to submit this review. I usually use CVS pharmacy for all my needs, but decided to try Buford Road for a change. I was so pleased when I first walked in and was immediately acknowledged by a member of the staff. I only planned on quickly grabbing an item I needed, but ended up buying so much more! They had a great gift shop area with unique gifts and a post office and floral center to boot! Most importantly though, the staff was so courteous and welcoming that I felt as if I had been coming there for a long time even though it was my first trip! I will be telling friends and family about this store and also transferring my prescriptions there. Thanks Buford Road! read more

I've been using this pharmacy since the mid 80's, So far they've carried each insurance I've had, no matter now obscure. What they don't have, they are more than willing to order for you. I moved twice & am now out of the delivery area, but still feel the quality of the pharmacy staff & how they actually DO check for drug interactions, whether my plan covers it (if not, I get a call with the cash price giving me the option to fill or have them contact my doctor for something covered) warrants my driving there, while passing other chain stores along the way.. Just this year, when Nexium went OTC, our plan dropped it, but the insurance didn't notify me until after I'd obligated us on our Flex Spending plan for the $1,000 it was going to cost(with insurance) for my husband & I to have it. The insurance dubbed it a non preferred drug & said they'd gladly sell it to me for $250.00 for 1 90 day supply, we need 2. Under the laws governing our plan, I could still use the Flex Plan IF my doctor wrote a prescription for the OTC medicine. Since a Walmart is just down the street, I called to ask if they could handle this transaction for me got a resounding yes. I went about my shopping & came back to find the pharmacist had taken it upon herself to call my doctor, ask for the prescription drug instead & proceeded to fill both of them (and altered the written prescriptions) & when I returned, was given a jaw dropping $600+ per person bill. My head nearly exploded! I had been available the whole time & was left out of the process. Needless to say, I told they where to put their pills, demanded back my prescriptions & came home to first cry & then call Buford. I spoke with JosephJadallah, who assured me he could put things to rights. I took in the altered prescriptions, along with my copy of them before being altered. He contacted my doctor, got both things put back as I'd asked for & I was able to get the OTC Nexium dispensed & use my Flex Spending card as planned, thereby keeping me from losing at least $1,000 while NOT overspending for a medication we simply must have. I noticed a negative review regarding pharmacy. I can assure you that ALL of the pharmacists at Buford are top drawer in customer service, which is why sometimes you have to wait. They are like any other business, sometimes they have few customers & sometimes it's standing room only. They receive requests for meds by fax, email, phone, as well as in person. They also deliver & this includes any & everything in the store. Not all meds are a "high demand" & rather than sell you a drug that is not at it's peak, they order it & if you go early enough in the day, it can sometimes be added to their daily delivery, Usually it's next day. They always tell me & give me a choice to wait or to try my luck elsewhere. I prefer to wait, as I know the quality I'm getting. Joseph, Karen, Marybeth, Alice, Maddie, and Craig are all incredibly knowledgeable & will take as much time as it takes to answer a question about usage, side effects, or anything else you'd need to know to feel safe in using a drug. They also compound medicines, which I've utilized many times. The complaint about an old prescription not being filled doesn't hold water for me. The laws have changed, because a few people game the system any pharmacy that fills out of date prescriptions stands to lose their license. Many things simply must be re-written. Also, if you didn't need is for 6 months, why was is suddenly an emergency? If you had another incident, you should have been re-evaluated, rather than assuming an old prescription could cover a potentially new issue. I use to work in a doctors office & know the drill. No doctor worth their salt would blindly re-write a prescription not filled for that long without seeing you, for YOUR protection. As far as the counter staff goes, many have been there for many years, while a great many are working for money to return to school. There is a learning curve to any job & sometimes it may take the new ones a bit longer to process a transaction, but as far as being courteous, it's a must have for them to even be hired. In all the years going there, I've only had 1 or 2 negative experiences & mentioned it to the lady that hires & trains staff, it was dealt with. Being un-courteous is simply NOT tolerated. I don't know about anyone else, but I cannot put a price on TRUST, which has been well earned year after year. I love the artful displays of unique items. It's a joy to walk among the many beautiful displays, you can see the care taken to highlight these unique items, many have come home with me. A Hallmark card has often saved my bacon as well, when memory has failed. These folks are hard to beat. I bit of waiting lets me de-stress among the pretty things. read more

I truly love the ladies who work up at the front registers but the pharmacy is another story. Each time I have tried to get a prescription filled they have managed to make the experience painful and long. I've sat for an hour and a half and asked about the wait only to be told that again it was not ready. Then a half hour later they realize they had accidentally filed it away. An hour ago. Yesterday was no exception. I am waiting for a prescription, wasting time at a few stores in the shopping center for an hour to make sure it is ready to be picked up. Apparently the prescription could not be filled because it was written six months ago. Instead of calling me on the phone and letting me know this I come back to the store to pick it up and again they have no idea where it is. After 10 minutes the pharmacist realizes what is happening and tells me that it is expired. However, had they bothered to call me I could have had the doctor fax a new prescription over. Her office closed at 5 and we were unable to have that accomplished due to their lack of communication. After four or five long waits, including one time when they didn't bother to tell me that my prescription was not in stock I am done with this place. They need to get organized and be more customer friendly. read more

I go to this pharmacy to get things for my mom, a cancer patient, God willing survivor! My mom lives overseas, so she cannot come with me to try things before purchasing. I needed bras appropriate for ladies with a mastectomy and went there. The young lady was first on the phone (her cell) and when she got to me she first refused to sell me a bra because "the customer needs to try it own...its store policy ". She was like a robot, repeating what someone told her when she first started (years ago, I asked. So no inexperience case). After I almost begged, she let me look for a bra. In the store they don't have that much of a variety, but since I didn't have the luxury of time to order one I'd to get something in stock. I admit she, a little reluctant, pulled out bras with the size I needed. Finally found two I thought were fine for my mom, but one of them, literally dusty, yellow tag from so many years being kept there, didn't have a price. The tag was only for the brand and model. Well, after convincing her that she should be able to sell it if consulting with a manager (she didn't want to be bothered) she finally did, so the manager proceeds to look up prices of other brands online (the bra was so old that they didn't even carry the brand anymore), then she simply "chooses" the more expensive bra she found and tells me that is the price!!! Over $100. I have been purchasing bras for my mom for a while and know they're expensive, but for an old thing like that and without the insert, that was crazy. Two words: Common Sense. Also, understand the human factor, you're dealing with people, people that most likely are going through a great variety of difficulties and though times. Smile, be willing to help, it's your job, literally!! And realize that money is not overflowing for people dealing with serious diseases, you don't need to be a charitable institution, but apply common sense and a little bit of heart when "choosing" (that's what was happening) a price for an item you'll likely end up not selling anyway. read more