Staff only too happy to state they didn't get the prescription and they close soon so it won't be…read morefilled. Cool day 2 come back no prescription because their system is not connecting. I'm sitting listening to my doctors office try to call it in and no one answers the phone. That's why the prescription isn't there. 5 people not 1 answers a phone for 20 minutes. Line gets longer and longer but folks just run around in the back but not actually doing anything. 1 pharmacy call 20 minutes Then 2 for 15 Then 3 but no one picks up a phone. The ONLY REASON they have business from me is the insurance bullshit where you have to use CIGNA. If it was free market I would be across the street at rite aid. They may know how to answer a phone.

Came here to get a script filled, The wait is unacceptable do not fill your prescription here.read more

rospective patients, BEWARE!…read more Let me be abundantly clear: I will never set foot in this pharmacy again. The pharmacy technician, Belle, couldn't even muster basic professionalism. Normally, I'd attach "CPhT" to her name out of respect, but frankly, I have no idea if she's even passed her PTCE or if she's capable of it. Her combative attitude was completely unprovoked, yet she took zero accountability for her behavior. To make matters worse, the so-called pharmacist in charge, Katie, didn't have the backbone to address Belle's egregious conduct or her inability to respect healthy boundaries. Also, good luck escalating your concerns, because district manager David Flammia is apparently unreachable, which says everything you need to know about his ability to effectively manage this location. So unless you're a connoisseur of emotional abuse, delighting in being demeaned by someone as hostile and intimidating as Belle, do yourself a favor and steer clear of this pharmacy. Her behavior isn't just unprofessional; it's a calculated and aggressive attempt to belittle and impugn the intelligence of anyone who has the misfortune of dealing with her. Her actions make it painfully clear she's unfit for a role requiring empathy and care, turning this pharmacy into something more akin to a hostile interrogation chamber than a place where people can feel safe getting the medications they need. If you've been treated poorly here, I strongly recommend filing a formal complaint with the pharmacy's corporate office (1-800-853-3033) or the Virginia Board of Pharmacy (804-367-4456).

A close family member had left the ER and they sent in the prescription to Kroger in Chester, VA…read more As with other previous prescriptions when ready ; they will text you. The prescription was sent at 1:45pm on a Sunday 3 1/2 later the stated it was in progress, with an understanding it will be ready in a few. Well, no other text came so family called to see was it ready to be picked up. We were wondering because we had not heard anything This truly sarcastic young man proceeds to say, well you should have called earlier because you aren't someone special who has high regard over 100 other people waiting for theirs. Matter of fact, if y'all think you can get here in 11 minutes before we close I will have it ready. Non professional and ignorant; I was angry beyond measure. It was a disgrace. I wonder how he would have felt if this was his family member being verbally abused. People in this business have to be caring in whatever capacity. I loved everything about Kroger. But, when it comes to a person in extreme pain and need those pills for relief; but instead get ridiculed is horrible. There is a certain way you reach people. It's the courtesy of the individual. Just because this is your profession; you do not know the physical pain that they feel or the family that have to see their loved ones suffer. Then, having an absurd employee acting liking this

10/28/21: I stopped by to get a few things before heading home. No one greeted me as I walked in…read more That's fine and dandy. I walked around and picked up a few items. The store was tidy and clean. Everything was easy to find. The store was very bright and I enjoyed my shopping experience. They have a CVS Minute Clinic here, but it was closed when I got there. Outside, they had an area set up for people who were coming for Covid tests. It was really well organized. William checked me out. He wasn't rude but wasn't friendly either. I was in and out in no time. I will definitely go back.

Very poor customer service. Lacks problem solving abilities and accountability. 0 starsread more

A timely, friendly, and knowledgeable pharmacy. It is a…read moreconvenient location as you may get you groceries at the supper market right beside this location. They will also delivery if you can not make it there.

From the owner: Well Care Pharmacy | Low cost High quality generics | Free Home Delivery…read moreYour one stop shop for all your medication needs. We offer delivery and personalized care which no on can't match.

Manager, Chris Currin, corrected the issues I was experiencing. He was kind and very prompt.read more

The low star is because customer services is repeatedly BAD. This time I was charged for shipping…read moreafter having picked it up from the store. DIscovered it on my charge card and when I called in, the woman who answered the phone had quite the attitude. Nevermind I have to call there almost every month because they end up getting something wrong. Chris, the owner, is usually able to resolve any problems and is pleasant to deal with, but if any competition comes in his business will suffer greatly due to the poor customer service. I've had nothing but positive experiences in the retail department, though. There is one gentleman, I can't remember his name, who was extremely helpful and a joy to speak to, but not sure he's still there.. If he is, he should train the rest of the staff.

My family stopped by just to get food from their hot bar…read more They ordered hot wings and potato wedges for me. It looked tasty. When I took the plastic wrap off of my container, I could smell that the food was old. It's that scent of warmer lights and old oil. I still took a bite and the chicken was indeed old. The wedges were old as well. They were hard and chewy on the outside. The cornbread was as hard as a brick. I didn't even bother to open the package. My son and his dad enjoyed their food. They got subs and chicken strips. Publix usually doesn't have nasty food. I probably just caught them on a bad day. I will still go back.

Went to the sandwich section and it was amazing. the employees were so nice to me and my daughter…read more place was really clean and proper.

This is not the pharmacy you want if you are on any controlled medications…read more My doctor approved my controlled medicine for refill at 28 days but at the pharmacist discretion (not cvs) they will not fill until 29/30 days so, it's all depending on what mood the jerk is in weather or not they fill at 28 or 30 Time to change

This place is getting worse and worse. The day time staff is slow and awful and dismissive. If you…read morewant good service hope for the late night pharmacist Sayid. I hope I am spelling his name correctly. The new day time Pharmacist, a younger female is combative. I have been coming here for 9 yrs with no issues until her. I get the "I don't know you, this is a controlled maintenance med, you need a denied prior Auth, I will not fill your prescription!" When I have always paid for it with my discount card when insurance denied it in the past, and it shows in the record, I paid last month with my discount card because insurance wouldn't cover it. Yet she still refused to fill it, and YES IT IS A MAINTENANCE MEDICATION, I AM DUE AND NEED IT to function at work. Sorry to put it like this, but this place is getting 'ghetto'