The care that was received by Dr Glaizer, Lindsey and Millie was so professional and compassionate…read more Highly recommend and appreciative.

I recently visited the MRI Check-in Desk at Virginia Urology at Stony Point and had a rather…read moredisappointing experience due to the receptionist's behavior. From the moment I arrived, she seemed visibly annoyed and made no effort to hide her disdain. It was clear she didn't want me there, making me feel incredibly unwelcome. In fact, another patient nearby even commented on her attitude, wondering what her issue was. In stark contrast, the two MRI technicians were fantastic. They were kind, professional, and made the experience much more pleasant. Their positive demeanor highlighted just how crucial customer service is in healthcare settings. It's unfortunate that the receptionist's rudeness overshadowed the excellent service provided by the technicians. I believe she needs additional customer service training to understand the importance of treating everyone with respect and kindness. Overall, while the medical staff was commendable, the initial interaction with the receptionist left a negative impression that could easily be improved.

They were very nice at this location, but I wouldn't recommend them because my visit there wasn't…read morethe best. Yes the staff was nice, the process was not. Meaning I left without getting any glasses. I asked for help with the glasses and I don't feel as though I got the help I needed. So I left, but to return because they didn't include some information on my prescription. Another wasted trip time and gas. So no I won't be returning to them in the future nor would I recommend.

I am extremely disappointed with this location of the VEI. I recently went to the Westchester…read morelocation for an eye emergency and had a wonderful experience with friendly people and no issues. They had to send me here for my regular check up bc they don't have a regular eye doctor at the other location. Nobody told me this doctor does not have credentials to accept vision insurance. I arrived for my appointment and was told upon check-in that I had to pay out of pocket, even though I have vision coverage that is accepted by the practice overall. I shared this should have been told to me when the appointment was made and they offered to cancel my appointment. I already came out of my way to a very inconvenient location to get this appointment done, so no, I'm not cancelling. Luckily I have the money to pay, many others would not. The young lady at the front desk handled herself well, even when I was not calm. I then had to wait for the doctor. Appt was at 330. The tech brought me back and took the measurements and I then had to wait for the doctor. The doctor seemed to second guess my prescription a few times. They made me sign something that I got my prescription even though I didn't. Then they messed up the bill. They had charged me $99, then the eye dr said I owed $1 because it should've been $100. I told the lady at the desk that I owed her a dollar and she said I didn't owe the $99 and would void it. I told her I didn't think that was the case and that I owed $1 for the difference and she insisted I only owed $1 for the entire visit and voided the $99. I wasn't going to fight her. She called a day later to tell me I will be getting a $99 bill ‍. The eye doctor is a once/year visit if we are lucky. Poor experiences will not keep me coming back. Guess it's time I find another practice. Given my insurance wasn't charged and I have no faith in the prescription from this doctor, I will be going somewhere else before ordering new glasses or contacts.

Very disappointed as the website stated Monday hours 8:30-5:30 but not that they do not have a…read moredoctor available. Would recommend they update this information.

Easy to get an appointment. Easy dealing with everyone there. And everyone there looks and acts…read morelike they really enjoy working there and having you as a patient. Professional, competent, pleasant - from the receptionist to the Doctor. Dr showed me my cataracts on the screen. Appropriately referred me to surgical ophthalmologist. Now my vision is 100% better. You'll enjoy this eye office. And you'll get wonderful and accurate service.

Tami Rickey is my provider. She is thorough and kind. I've been seeing her for about 5 years. 10/10read more

I've been a patient for 20+ years and I am 100% DONE! It has steadily gotten worse to the point the…read moreonly thing they care about is billing for office visits. I desperately needed to see someone for a severe allergic reaction to poison ivy, my dr is never available anymore and no one would see me. This is not new for me, my record would show I simply need a prednisone prescription. So I will be pulling my records and finding a new office. Amazon virtual visit was the only doctor I could get! After more than 20 years there!!! My husband got the last appt (same issue) and the nurse practitioner (even though I was willing to pay) and was there with him l, did not need a whole separate appt time, would not even consider treating me. It is literally over my whole body. I have had terrible terrible experiences at urgent care facilities. Prime Care has steadily become less about the patient and more about the billing.

I brought my child to this office and I was not disappointed!…read more If you're looking for the needle in a haystack physician WHO ACTUALLY UNDERSTANDS THAT PARENTS NEED CHOICES WHEN IT COMES TO VACCINES be your decision to fully vaccinate, do an alternative schedule, selectively vaccinate, or completely forego vaccinating entirely due to familiar or genetic complications associated with your family's health history, this is really the place for you. If you want a doctor who I pushy about vaccinations and will not compromise their orthodox approach, don't come here. I am floored to see so many ungrateful parents whining about wait times and "rude staff". I assure you that I drove almost 3 hours to this clinic and everyone was very professional. This place was a dream come true. All of the information I needed was provided to me when I asked for it. My wait time was not extensive at all. They did not lose my Childs appointment. My child's very first visit to this office was an absolute dream. It was my very first time there. I happily paid all of the fees. I will definitely be bringing my other 3 children here for healthcare from now on! And by the way, Dr. Caldwell and the DNP here are amazing. They're dedicated to keeping children safe and healthy. The nurses have plenty of knowledge to give sound advice. I appreciate the existence of this particular practice and it's a shame that so many parents in the comments failed to appreciate a Vaccine Friendly clinic completely ignoring how rare, few and far between they are and even tried to smear this wonderful office to turn other people away and harm this practice! I can't fathom how or why. I encourage you to bring you child or children here :) Bring kindness and patience with you and you'll have the best experience just like I did!

Dr. Caldwell is a genius. Only idiots think she is 'out there' when she is the only sane…read morepediatrician in the state of VA. We literally drive an hour to see her because of all the vaccine pushing quacks where we live.

I highly recommend Chesterfield Optometric Center! They provide kind, compassionate patient care -…read morefrom the front desk to the exam room. They prioritize your health and safety, and above all, they care. I was able to book a last minute appointment for a health issue, and I was seen right away. I was treated as a priority - not a problem. Thank you!

Unfortunately, every app gets worse..I was already skeptical while making an app because the…read morereceptionist always have an attitude & now they are charging an additional $40 to check your eye health when this previously was included? I'm not understanding the difference in then and now except maybe they are looking to tact on any additional fees since they were closed due to covid & MORE THAN LIKELY RECEIVED PAYMENT PROTECTION LOAN. Anywho I still scheduled my app which was a month out... (always) the day of the app comes and they text saying I need to reschedule & it will be another month. Absolutely ridiculous you have to wait 2 full months for a simple eye appointment.

I have been going to Douglas Optometry for at least 8 years now. They are always so welcoming and…read moreso helpful. I have to come with my two kids sometimes and the staff has been great in helping me get through the appointment and in dealing with the kids at the same time. I always look forward to my appointments here!

I just saw Dr Douglas. First off, let me tell you...that office has it all going on like a great…read morerunning machine. From check-in to check-out - everything and everyone was spot on. The Doctor was great...took the time to explain everything to me. I highly recommend him to anyone that is looking for a great Optometrist.

If you don't have insurance, DO NOT go to this office as they will not give you any type of a…read more discount they will bill you as if you're the insurance company , I called prior to going and was told that they accept my insurance. My insurance denied stating that they were not in network. I called to see if I could get a self-pay amount that would be less than the full amount billed to insurance and told they don't have self-pay discounts and I just owe the full billed amount for my visit of 450.00 and the only option is to make payments.

The location and the facility are just fine, but the stars of this doctor's office is the staff…read more The receptionists were friendly and welcoming. When I came in, I wasn't looking around for where to go next. They made sure I felt greeted and they took my information quickly. I was able to complete a lot of my forms online; therefore, I only had one form to complete in person. This saved a lot of time. When I was called by the nurse to see Dr. Adam Martin, I was greeted by Jasmin, Dr. Martin's nurse. She was a shining beacon and so very nice. She was positive and had a great attitude. She made me smile immediately. She listened to my concerns and made me feel really comfortable. She answered all of my questions and took notes to provide to Dr. Martin. I had a small procedure done and she assisted Dr. Martin with such professionalism and foresight. She expedited the process and made the procedure quick and easy. Dr. Adam Martin is amazing. He addressed my concerns from a place of knowledge and offered so much insight and information. He diagnosed my condition, immediately called in prescriptions, wrote down instructions in a way that was easy to understand. His bedside manner is superior and he made me feel at ease. He did a small procedure and talked to me like a person. This approach made me forget what was being done and over in a flash. He is simply amazing. 10 out of 10 would HIGHLY recommend.