Average Walgreens. The store is organized and clean. The staff aren't really eager to help, but I'd ask them for assistance, they will help. The cashier was on a personal cellphone call while ringing people up, so that was annoying/unprofessional. She was so engulfed in that conversation that she barely said a word to me. If they could get that under control, this store could possibly get 5 stars. read more

Walgreens - the front of the store - Drugstores Near Me - Hopewell, Virginia

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This place is horrible, I made an appointment for a flu shot, and after waiting for over an hour I walked out. Phone kept raining and no one answered the line was 2 isles down and only one poor guy in the register. If you can go somewhere else. read more

The store has great products, great hours and front of the store service. But, the pharmacy and pharmacy tech support is lousy. The people are incompetent, rude, ignorant and stupid. And they treat customers like they're dog crap. I'm tired of the lousy service here. They joke about their collective incompetence in front of customers. Coworkers promising to do certain tasks and just not doing what they promised their customers and coworkers to do! It appears that they don't have adequate management who hires and trains employees in customer service. I'm so tired of the lousy service a poor attitude!!! read more

Never have I seen such a poorly run drug store as Walgreens in Hopewell Va. They sent me a text that said I had 3 medications ready and I could pick them up! I drove up waited an hour for them to tell me they would be ready in just a few minutes! So I said please take your few minutes and go get my prescriptions ready I've been here an hour. He told me to drive to the back again, after an hour I'm not! He said then come in, nope my back was killing me. So he told me he would call the police ok by then he could have my medicine filled! Twenty five minutes later the police show up but not my medication! Darn 30 more minutes and he still won't fill mine, the police tells me to move to the back I told her as soon as he got my medicine filled! She said or I call the wrecker and he will tow you! I told her to call them and I'm sure he will be done when by the tow truck made it! I left and came back later, not that brave. This month my meds were called in Tuesday and on Friday they still wouldn't answer the phone to let me know if mine meds were done! They play games with people all the time ! Time to call corporate again! read more

Friendly staff that always make it a point to say "welcome to Walgreens", so next time you go, say it back because they're nice people. read more

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Never have a package delivered to the store. I received an email from USPS stating my package was delivered. I called local store to verify. Kept being put on hold or asked to hold. After over 25 minutes, finally got someone to check. They said nothing was delivered. I said USPS indicated they handed to an individual at the store. They said no they didn't and USPS never comes that early. I called the customer service number and they said they would call local store. They came back on and said they told them the same thing. They couldn't understand because it indicated it was delivered. I was issued a refund. My opinion, they handed to check out clerk and they just tossed behind counter. Worse service I have ever received at a local store. Clerks rude and not helpful. They could have done more to locate. The store isn't that big. read more

Wait time for a ONE prescription to be filled is RIDICULOUS! Should've waited & got mine filled in other pharmacy!

Hate it took a forever time to get the things needed don't go for it it is horrible but at least they gave me the things needed

If I could give 0 stars I would. I kept getting automated messages from them saying that my pharmacy order was delayed so I called them this morning and spoke to an actual person after being on hold for 10 minutes. She gave me the reason for the delay in getting my prescription and told me that I could get 3 "loaner" pills to tide me over until Monday and then they could get my prescription straight. I thanked her and told her I would be there at 3 pm to pick them up. She even told me that it would be $6.40 for the pills. I got there at 2:55 and that's when everyone feigned ignorance. The pharmacist said that he would not under no uncertain terms issue me the 3 pills and asked me who I spoke with. I did not know the girl's name and told him that apparently they have communication problems within their pharmacy. I will not be using Walgreens pharmacy any longer after having been a long time customer of theirs. They have lost me as a customer and I can't wait until Monday morning to call my doctor's office to tell them what happened and to change my pharmacy! read more

I called to transfer a prescription to this pharmacy. I was immediately put on hold. After awhile it rang, someone picked up and then put me on hold. This happened a total of 3 times. After 8 minutes on hold, the person picked up and then hung up on me. Absolutely pathetic. read more

Don't spend more than 5 minutes looking at a magazine if you don't want to be harassed by the staff. Way to lose a customer.

Walgreens is fine with me. I usually find what I'm looking for. I walk in and the cashier always said welcome to walgreens. I get what I need, pay the cashier and I'm out the door. read more

If you have problems getting around like I do don't come here. I am on a walker. I went in and they were not busy. The cashier didn't even acknowledge me or ask me if she could help me. I only needed 2 items. I would have really appreciated it if she would have got the 2 items for me but she seemed like she didn't want to be here. So no motorized carts for crippled customers and no help from the employees. I won't be back! read more