I was in town visiting family when I discovered To my horror that I left my daughter's medication at home. I called this Walgreen's pharmacy, hoping that the needed medication would be on file, given their national database, and it was. They answered their phone just fine and said all they needed was an order from my daughter's doctor and it would be filled with no problem. Once I talked to the doc, and gave a bit of time, the Walgreens pharmacy staff again answered the phone and said they had the medication, but my insurance company had denied it due to early refill. The staff told me what the cost would be out of pocket for the six pills I needed. Once I got there, the medication was ready for me at the cost they quoted and they gave me a tip on how to appeal to the insurance company later, if I wished. Their service was exactly what I would expect--timely and courteous--and the insurance denial had nothing to do with Walgreens. Maybe they know about the bad reviews and made changes, but my experience was much better. read more

Lazy, incompetent, rude, 10/10 suggest send your medication to cvs or heb. Their 3 hour lunch is more important than getting medicine to people in need. read more

If I could give zero stars, I would. This pharmacy has been consistently disorganized for years. I stopped using them a long time ago, but my doctor's office accidentally sent a prescription here, so unfortunately I had to deal with them again. When I arrived, they told me they never received the prescription, so I had to call my doctor's office. They confirmed it had, in fact, been sent. It was in their in box that they never checked. This was after waiting in line for about 20 minutes. First, I was told it would take an hour. Then they changed that to a "guaranteed" time of 1 hour and 45 minutes. I went home and called before making the trip back. After being on hold for quite a while, I was told it still wasn't ready. When I asked if the guaranteed time was when I could realistically expect it to be filled, I was told no it would probably be another 45 minutes beyond that. So the timeline went from 1 hour, to a guaranteed 1 hour 45 minutes, to "realistically" closer to 9:15 p.m. If the guaranteed time doesn't actually mean anything, why give it? To make matters worse, I try to run errands during the day for safety reasons. Having to make multiple unnecessary trips because of poor communication is frustrating and inconvenient. This experience reminded me exactly why I stopped using this pharmacy in the first place. read more

If you go to this Walgreens photo section and Donna is working -- Run, Forrest, Run! I went to pick up my business cards that my daughter ordered for me. She kept getting messages saying they were ready for pickup. When I approached Donna politely to ask if my cards were ready, she immediately caught an attitude and asked, "Did you receive a message?" When she saw they were printed but not cut, she muttered under her breath, "You're not supposed to come until you receive a message that they are ready." Then she started slamming parts off the machine to change the cartridge that cuts the cards. After she changed it, the machine stopped cutting altogether -- probably because she was hitting and slamming it in frustration. It was clear she was angry that I came to get my cards, even though the system told us they were ready. I give respect to get respect. If you don't like dealing with customers, maybe it's time to find another job. read more

Walgreens - Items ready for pick up - Drugstores Near Me - Pearland, Texas

Asked the cashier to send someone to the perfume counter. She said ok. Waiting 10 minutes then left. Now I see why this store has a low rating. Merry Christmas read more

WORST F*CKING PHARMACY EVER!!! I had a card on file to pick up my prescription today and the Latina lady with glasses caught an attitude with me because she didn't see my card on file..mind you I'm sitting right there in my vehicle looking at the card on file. So then I tell her to look it up by another name but she was complaining that she didn't want to because of a line so I told her that I would just transfer it to a different Walgreens and get it there. Of course she slams the window drawer in my face and walks off. They're forever slow and lines take 30 minutes or more just to get moving. How could you possibly hand out medication with a huge stick up your a*s read more

Pharmacy is a nightmare. Had me on hold for 30 mins. Kept putting me back on hold over and over again. The line is always ridiculously long. They're rude. Trust the reviews and send your prescription elsewhere. read more

The pharmacy is the worst. I was told my prescription would be ready the next day. I went to the Walgreens the next day and they told me, "this is a prescription we don't keep on stock so it'll be ready tomorrow." I went back the next day and they told me "this isn't a prescription we keep stocked it'll be ready on Friday" I told them that I was told that it would be ready today. The young lady I talked to walked up and said yeah it can be ready today. The girl said okay I'll check to see if we got it and it'll be ready In 5-10 mins. I said can you just transfer it to another Walgreens..,she says, well you'll have the same issue...it was lowkey a smart ale my response that I didn't appreciate. If I was gonna have to go back everyday I'd rather ho to one closer to my house. Very unplaced with their customer service. To make matters worse the system went down and they said it'll be 15-30 mins before it's back up read more

I've been to this location twice in the same week. I am not sure if they are simply under staffed or what but on Wednesday it took over 20 minutes for anyone inside to even acknowledge that cars were waiting in the drive thru. I observed a car in front of me press the call button and still no response or assistance. That car left and I sat in line for an additional 7-8 minutes before someone came. I was sick so it would've been inappropriate for me to go inside the business. Tonight (Friday) the line moved much quicker however I sat in line for almost 30 minutes because only one pharmacist was on duty and they were out administering vaccines but the pharmacy tech could not let me purchase my meds until the pharmacist did a consult and swiped their badge. This will be the last time I patron this location. read more

Walgreens - a view of a car's rear view mirror - Drugstores Near Me - Pearland, Texas

Always the worst. The girl at the fedex counter needs to be fired. Very rude and lazy. I waited thirty minutes for her to appear after the other lady was calling her. She was horrible with a stinky attitude and it was only 8 in the morning lol read more

This place is so slow with medication pick up. It has been 20 minutes and they are still helping the same person. I don't think I will be sending my prescriptions here any more. No one seems to know what they are doing. Car lines are always super long as well. I would not recommend this place at all. read more

Pharmacy is horrible. They are very inexperienced and lazy. They move extremely slow. Also, I do not recommend using the prepaid pharmacy express pickup option there. They screwed it all up. After dealing with 3 useless techs, I gave up. Will work that out thru the bank directly. read more

Outside parking lot is always full of trash, always. Sad that they can't keep their area clean. Tried to inform management yet they don't care. Tried to contact the company yet you need to go through a series of questions and surveys Clean up read more

Walgreens - a parking lot with a parking meter in the foreground - Drugstores Near Me - Pearland, Texas

This pharmacy is ghetto ! They leave at 1:30 EXACTLY even if you were there before , but comes back after 2pm . Where does that happen in customer service .Michelle was nice enough to explain by law they have to leave which again I think it was bs but she was very professional but to the pharmacist with the bad colored orange or red hair . Who was concerned on if I was upset about them taking lunch and decided to have unprofessional dialogue in the back . I urge you to come to the front next time :) read more

Excellent Service by staff especially Lauren. Showed concern if people receive their medicine on time.

The wait in pharmacy line is absolutely terrible every time we come here. Changing pharmacy for sure!!!

They get the award for the worst pharmacy in pearland! Horrible pharmacy! They are lazy and they lie saying that they need more information from your dr just so they don't have to fill your prescription same day. They are beyond slow and lazy. Iv seen them catch attitudes with each other as well as the customers. Extremely ghetto and unprofessional. They've told me 3 different times that they tried to contact my drs for more information and when I call my drs offices they state the pharmacy never called them. And this was 3 separate visits and diff Dr offices. It's not the drs offices problem like they say it is, it's this pharmacy. When we call the pharmacy they never answer or they lie and tell you the medicine is ready then when you get there it's not ready. The app is also always wrong. This place is the worst pharmacy in west pearland! read more

You know it's got to be horrible customer service when you consider it to be the worst Walgreens ever. I don't think I've ever seen a Walgreens with a favorable yelp review. My experience at this particular Walgreens was similar to other Walgreens. Dropped off my prescription after waiting at the window for 14 minutes without anyone acknowledging I was there. Finally pressed the button and they came over, took the paper and after another couple minutes gave a time to come back much later. I guess I'll keep looking for that one miracle Walgreens that has good customer service.... this definitely was NOT it read more

This is the worst Walgreens to come to as far as the pharmacy. Either they're under staff or the pharmacy staff move at a snail pace. The drive thru have long wait times, the lines are even longer if you walk in. Getting someone to pick up the phone is impossible. Stayed on hold for 20 minutes only to be hung up on.. Note to the supervisor of the pharmacy. You can learn alot from the Walgreens on Kirby & Ost. Normally that's where I pick my prescriptions up because I work in the Med Center. I live in the Pearland area I only visit them because I was on vacation but needed my meds. Big mistake. I rather drive to the Ost/Kirby Walgreens location than deal with the chaos, unorganized & non customer service that I get at the Walgreens on Broadway/Cullen.. Never again.. read more

If I could give this location 0 stars I would. Every time I come to pick up a prescription, the line is extremely long. I always have to wait 30 minutes or longer inside and in the drive through. Today I came right at 2 PM when they are supposed to open and all of the pharmacy staff are still out and lunch; therefore no one is getting serviced. I witnessed one pharmacy staff member walking in very lackadaisical as if she had no sense of urgency. This is by far the worst Walgreens. This will be my last time filling at this location. It is now 2:10 and the staff still has not opened back up from lunch to service anyone. read more

Walgreens - Long line for pharmacy - Drugstores Near Me - Pearland, Texas

This is the worst Walgreens of all time. And, that is say something. I had already moved my prescriptions from this place. But, now I will never walk in this store again. Went to get a case of water and wanted to get a pack of smokes. I forgot my wallet at home. I've been to this place a million times an the cringy dude at the register has seen me hundreds of times. He wouldn't sell them to me. I know he can just enter the birthdate. I've seen them do it before. No one is ever going to mistake me for being under 21. I was ticked and was checking out. I put my walgreens card info in the machine. He tells me that I've been pre-approved for a Walgreens credit card. You'd give me a credit card without a license, but won't sell me a pack of smokes!?! P.S. Walgreens you need to get rid of the "Welcome to Walgreens" bit. It's never sincere and always had grated in my ears. read more

I'll give it 2 stars because the cashiers in the front are always nice. But the photo booth manager who works on Sundays is rude and bigoted. Assumed my name was urban when I asked for my photos and gave him my last name. This is not the first time he's been rude. Last time I was in the store, I had to wait on him to finish looking at paperwork before I was acknowledged. Then greets me with a "yes" as if I'm bothering him. He's rude and is the reason I'll never using this Walgreens again. read more

I have had excellent service getting Christmas cards at Walgreens, 3287 Broadway St , Pearland, TX and especially this year. Raeven was the sales clerk who helped me perfect my text and alignment and even gave me a $5.85 discount. I am very happy with the service at Walgreens, 3287 Broadway St. read more

The pharmacist department in this Walgreens store is awful my medication is never ready! I do not recommend them!

My husband doctor sent his prescription over in the morning. I came in the afternoon to pick it up. She said she didn't receive it. I asked her to check again she came back 15 mins later and said she just found it and that it won't will filled til noon the next day. I came back the next day around 330pm. She said that it hasn't been approved to be filled by the pharmacist yet so she can't fill it. And to come back that night. I came back the next day. And it still wasn't ready. I switched it to a diffeeent Walgreens and had it 4 hours later. read more

Seriously the worst Walgreens I've ever been to. Every time I fill my prescription here I regret it. I will call to fill it get there in traffic after work, stay in line for 20-30 mins and when I finally get to the front to pick up my medication, they tell me it's out of stock. Mind you, I always receive the call from Walgreens saying my prescription is ready for pick up. Just terrible. read more

I only put 1 star here because I have to. I have now been sitting here for an hour on a Friday morning, seems slow for them. I had to switch to CVS read more

NEVER AGAIN!!! I just moved here and transferred my prescriptions from another Walgreens to this location. I always do my refills online, and my former Walgreens would ALWAYS have them ready within an hour. If for some reason it was delayed they would call me immediately. They also called as soon as the order was ready for pickup. This store didn't even acknowledge my online order for more than 24 hours; then when I checked online it said my order was incomplete and I needed to call the pharmacy. They were complete idiots. They had no idea what my medications were. After I repeated them twice they finally told me they could be ready in 15 minutes. Only one was ready. By that time the pharmacy was closing. I called again the following morning to inquire about another prescription that was still showing up as incomplete. They said "Oh we forgot about that one. That'll be another hour and a half." I will transfer back to my old Walgreens in Clear Lake and make the extra drive because they all know my name, and they are happy about their jobs! read more

Change the google hours. You have people showing up at 7 expecting you to be open when you're not. Laziest Walgreens, just go to the one on Barry Rose guys. read more

Customer service at this location is horrible in the pharmacy. Someone needs to have a stern talk with them on how to treat customers and just common courtesy. I went through the drive thru on a Saturday not knowing that they close at 6. There was a car in front of me. The car pulled off and I pulled up. The pharmacy tech a young Asian girl was right there. She walked away. I just assumed she was coming back because I didn't know they closed at 6. Next thing I know she took her register and walked out the door. I understand that they close at 6 and wouldn't expect you to help me after that time. However, it would only have taken around two seconds to sAy ma'am we are closed. Instead of having the common courtesy to let me know that information, she just walked out leaving me there to figure out what was going on. That was soooo rude. She was standing rigHt by the window. read more

Pharmacy staff is rude. Just witnessed an interaction with an elderly gentleman. They talked at him. They talked too fast to him. They asked if he had insurance. He said of course I do. He wasn't understanding them telling him they wanted to make sure they had the correct insurance on file for the correct pricing of his RX. He said I'll pay whatever it is..Had something to do with a tiny tube of ointment that was gonna cost him $100+ without insurance. They were not respectful while speaking to him. Told him he didn't have to get it filled.. he looked list st the register and that crushed me. He walked away. Shame on every single one of you. read more

My son had a prescription for a strong cough medicine that we got from here. First of all the doctor called it in around 10am. My husband called them around 4 asking if it was available and they claim that they did not receive it. They then told my husband to call the doctor. He did and the doctor got upset because he already sent it a long time ago. When we finally got the medication, the instructions in the bottle said that my son should take it continuously for 14 days. I'm a nurse so I know that medication should only be taken as needed. And NOT continuously x 2 weeks! And this is for a 3 yr old! A few months ago too they mixed my son's amoxicillin suspension thus making him overdose on the medication. I was so mad. That should have made us just go somewhere else. And when you talk to the pharmacy staff they are so condescending. There is only one asian girl that is friendly in the pharmacy. The rest of them think act like they are gods. The pharmacy department on this locaton does not even deserve a single star. The only reason I'm.giving walgreens one star is because the rest of the other departments are better. Staff-wise. They are willing to help when you need it. read more

I just quickly needed to buy an air freshener, and what a convenient way to stop here. When I tried checking out, the prices didn't match as to what I had seen. I told her I'd go get another one quickly since I was the only one in line and she voided my whole transaction and when I came back she had left. Should've taken my ass to Kroger's instead. read more

i frequent this location in a pinch(CVS is my fave). the staff is usually pretty helpful. tonight i found some staple items i needed for my dinner without having to make a last minute run to the grocery store. i appreciate you walgreens! read more

I have never been to such a terrible Walgreens in my life! This play needs to be reported by several people to corporate! They are the slowest group of people I've ever seen in my life! How hard is it to read a paper and put the script in a paper bag! My 4 year old could move faster than all these people put together! I'm definatdly calling corporate on this place! Waste of my time standing in lines across the store! read more

Mid convo the pharmacist went to help someone else. Are you flipping kidding me? After I've been here twice to get my script and you said you would help and all you got was another script for twice the amount? This place is an absolute JOKE. No customer service or desire to help at all. Bye Felicia. read more

Tried calling their pharmacy and they would hang up on purpose. Multiple times. Smh. That's so stupid because I really needed to pick up medicine. read more

I've used this Walgreens for many years and the service lately is unbelievably bad. I just waited 45 minutes to pickup my prescription for the 2nd time in 2 months. The 2nd drive thru lane has been out of order for months now. I'm done and moving my business someplace where service matters. read more

Linda in the cosmetics and skin care department was so nice and helpful! Made my whole day. Great customer service!

The worst pharmacy department ever! Please believe the other reviews and take your prescription elsewhere. Aside from the unprofessional and amazingly slow staff, they actually forgot to order my medication! I dropped off my prescription on a Monday and they gave me a partial refill because they didn't have the medication but they assured me they'd order it and have it Tuesday by 4pm. I go back Wednesday and they hadn't even ordered it. Clearly this kind of incompetence isn't an isolated thing. Skip this pharmacy. read more