Make sure you get there at least an hour before they close. They close before their set time. They…read morewill look you in your eyes at the door and not let you in.

I had an absolutely horrible experience at Beautiful. I purchased two packs of extensions, took…read morethem home, and quickly realized the wefts were way too thick for what I needed. I wrapped everything back up in the original packaging and went to return them, well within the 7-day return window that is printed on the receipt. When I got there, the employee refused the return simply because I had taken the hair out of the bundle to look at it. That "policy" is nowhere on the receipt, yet she wouldn't even bother looking at it when I tried to show her. What happened next was beyond unprofessional. She aggressively grabbed my bag, pulling at me and my belongings in an attempt to shove the hair back inside. She even came out from behind the counter to continue acting aggressive and confrontational. I repeatedly told her to stop touching me and my things, and she completely ignored me. The behavior from these women was disgusting, totally lacking in basic customer service, and honestly bizarre. No customer should be treated the way I was. Shes lucky it's only a bad review because between not returning my money based on the "policy" that is not there, and her aggressive nature such as grabbing at me, I should've called the cops. I will never shop here again, and I highly recommend others think twice before giving this place their business. Absolutely insane.

Great selection of products and friendly staff!read more

Employees are super knowledgeable and incredibly helpful. Every time I walk in, no matter who is…read morestaffing, they go above & beyond expectation.

I notice my three osteoma's on my forehead back atleast to 2014. In 2021 or 2022 i reached out to…read moreDr Niamtu team who informed me that i needed CT scan to confirm they are osteoma. I had the scan done but was to afraid to have the surgery. Well. finally this year 2026, I decided to have it done. I contected the doctor who responded to me right away and then his team. On 3/31. I had three osteomas removed from my forehead by Dr Niamto. He was so nice along with his team. The surgery went well and I am bump free. Thank you Dr. Niamto for taking me on as a patient traveling from Parkville MD. I would recommend him if your looking to have your osteomas removed. Thanks Erica

I'm writing this review one month post-operatively regarding Dr. Joe Niamtu's work and staff. For…read morethe record, mine was a 4.5 hour procedure under full-anesthesia and included upper and lower blepharoplasty, face lift, neck lift, chin implant, and full CO2 laser resurfacing. Not a small undertaking. Although additional enhancement procedures such as cheek implants and a lip-lift were options offered, none were pushed on me and I chose not to add either. A child of the hippie and feminist era, I never thought I would consider such a denial of my authentic self! I started my dialog with the staff in May of 2025, put money down in June, with a surgical date established in September of 2025. Though living far from Richmond, I had done my research prior to scheduling and was reassured that I had selected the right surgeon by the website, testimonials, and video tutorials of Dr. Niamtu which thoroughly prepared me for what was to happen. That being said, I had LOTS of questions before and after. Dr. Niamtu has addressed all of them with understanding and patience. If questions concerned other members of his staff, such as the anesthesiologist or the surgical nurse, he had them contact me directly. In the preoperative appointment, he and I went over the results I expected, and he clarified exactly what could and could not be done. Despite the understandable anxiety of going under the knife, he and his staff made me feel safe and every concern was attended to before and in the post-operative weeks that I was in the area. I wondered if after I left I would get the same responsiveness from them, figuring that once the car is bought and paid for, the dealer takes his money and runs, but that is hardly the case with Dr. Niamtu. My concerns during the healing process continue to be addressed. Being from out of town, I chose to stay in the Richmond area a full two weeks after the surgery. I wisely chose Susanne Singer as my caretaker. I would have stayed longer if Dr. Niamtu had indicated it was necessary, but he gave me the green light to get on the plane at the 2-week point. Surgical nurse, Breeden Browning, was excellent for her skill, but also when I talked to her woman-to-woman about how to maintain my results going forward. I am still healing, but I got just what I wanted, a younger version of me. I had had a good run as a somewhat attractive woman for many years, but at 75 could no longer enjoy what I saw in the mirror. This surgery ensures my last years will be celebrating what I see there. I look like my 55-year-old self, which wasn't bad at all! Can't thank everyone-surgeon, surgical nurses, anesthesiologist, and admin staff enough. Now I know why everyone said in advance, you won't be sorry.

I am absolutely obsessed!! I noticed this hidden gem when I stopped by the beauty supply store and…read moredecided to stop in. I'm so glad that I did! This place is an entire vibe! The products are organic and amazing, the staff is so very helpful. I've literally told all of my friends and family about this place and the brand. If you are in the area you should totally stop by, if not I've also gotten some items online which is cool because you can use Afterpay.

The place is beautiful and calming. Katrina was wonderful! She was kind, sweet, patient and very…read moreprofessional. I had the Serenity Massage and it was AMAZING! The best massage I have ever had!

Enjoyed a nice spa day at the midlothian location. I was able to schedule a 90-min massage with…read moreSharon within 24 hours and they immediately contacted me to confirm. It was very relaxing & Sharon Continuously checked on me during massage to make sure everything was to my liking & showed me around the other areas to see other things they offer. Very relaxing & highly recommend if you are looking to spend the day pampering yourself or friends. Tip: Parking is located in the BACK of the building where the front door is located.

I have passed by this Shop for years. I have never gone in because the smell coming out the door…read morewas like that one mall store that smelled up the corridor and gave you a headache. You remember the one. But on a recent pass by I noticed laundry detergent. I have been so disappointed with my brand of 30 years, I braved the scent. Let me tell you guys, I am on my 3rd container, because each scent and formula is awesome . I have an oily dog breed and his blankets, no matter what enzymes I add, end up being thrown away after 4-5 months. Even with daily washing. This stuff is probably the best detergent I have ever used. I am a Buff Believer for laundry soap!!

Not the same! I miss the OG workers that took their time to make sure your custom order was…read moreperfect! Maybe I will try another location before quitting the brand.

Love having another location in the area! The staff were pleasant and the store is sooo organized…read more Can't wait to visit again!

I had a lower face-lift last March and the results were terrible. Dr. WOrnam did the surgery and…read morehis staff has not returned my calls and requests. I am out 20k dollars and I would not recommend Dr. Wornam at all.

Patient Testimonial! Susan Ahern Marusco-…read moreMidlothian, Virginia This photo is the only photo I have of me with our new Governor of Va - at a Blue Gala event. As a breast-cancer survivor, this photo AFTER double mastectomy, was reassuring to me and should be to other survivors! Dr. Chen did a phenomenal job helping me through the process of breast-reconstruction after cancer. Tho the word cancer is never easy to hear, it's important to find a competent, compassionate surgeon who helps you get as close to feeling like yourself as you can. ESP after something as traumatic as breast cancer.

Beautiful salon and beautiful people! I have my top wig few…read moredays ago and I'm very happy! thank you ladies

From the owner: Beautiful Before, Amazing Afterwardread more