My doctor e-prescribed 4 new prescriptions for me at noon today. Sent my son down to get them at 7 pm and they had one ready and the others were filled off site and I couldn't get them until tomorrow. These weren't refills, these were new prescriptions which I wanted to get started on. They weren't specialty drugs that might have to be ordered - just regular blood pressure and statin prescriptions. My son called me and I told him to tell them I had a flight out the next morning. They told him they didn't have the prescription. Mind you, I can't go anywhere else at this point since I wasn't given a paper prescription. What has health care turned into today? Without knowing for sure, I guarantee a mom/pop pharmacy would have filled those Rx and I'd have them right now. So transferring.... read more

I came into the store to get some ketchup and wet cheese and right before I was about to pay I was looking at the iPhone chargers they have by the register one of the employees was like "Hurry up" I was so shocked I walked up and was like "you can't talk to customers like that" and he said "watch me HURRY UP" so I was like "I'm reporting you to corporate and leaving a review what's your name" and he goes "It's John fboy and we got Andy Romero to leave good reviews so your negative review won't matter read more

Walgreens - PRINTS OUT NUMEROUS COUPONS FOR YOUR FAVORITE ITEMS THEn RIGHTAFTER YOU BOUGHT THEM - Drugstores Near Me - Melrose, Massachusetts

Gah! I stopped shopping Walgreens awhile ago and now I know why. I asked for a receipt for an online order before dude checked me out. He said, he couldn't. I said you can using the register. He said he needed to use the handheld and would print receipt after. He didn't even know you could print a receipt! Then he lied about it when the manager blamed me for not asking before he checked me out. I did! Ya all lied and are incompetent and have the worst customer service!!!! Customers shouldn't have to teach you how to do your job! Now I lose out on rebates because of your blatant incompetence! Will not be returning! read more

Walgreens Pharmacy on Main Street Street Melrose can be so much better than it is. To start off it has some good qualities as the actual Pharmacy is open late at night. The employees their treat you with respect and are very respectful. But the actual store is not the greatest as they have new technology that shows you what you get when you open the door of the refrigerator. But most of what was advertised did not show up when you looked inside of the refrigerator. Most of the store was cluttered with large objects and the people shopping there were not the nicest. read more

I had joined this pharmacy/store due to the Rite Aid merger. Walgreen's pharmacy and store staff were ill prepared for influx of new customers. Long lines, bare shelves, and my medications were never filled when promised. Complete lack of respect for their customer's time. I recently switched to an independently owned and operated pharmacy near by, I have never been happier. The new pharmacist greets me by name, my meds are always on time, in some cases cheaper, and although the store is smaller, it has the necessary health related items, such as cold remedies and other OTC sundries. I will NEVER again set foot in any Walgreen's! Even if Walgreen's is the last pharmacy on Earth, I will happily go without, even to my death, than ever give them another dime! I'm sure that in the markets where they have merged they will lose huge amounts of customers, and maybe, just maybe these greedy corporate bastards will learn that customer satisfaction is the only thing that matters in operating a customer facing business. read more

if you need to place a photo order at walgreens i totally don't recommend picking this location you will be waiting so long & won't get noticed. lady that was at check out was disrespectful just had a lot of smartass comments. very unprofessional. i do NOT prefer going to this walgreens even if my life was on the line. read more

I have never once had an easy transaction at this pharmacy. There always seems to be some delay or reason for a prescription not being ready when I come to pick up. Last night was the worst yet. Four and a half hours after my Dr. sent in the prescription, it still wasn't ready! The icing on the cake was the shoulder shrug given by the person behind the counter when I pointed this out, as if four and a half hours wasn't really that big a deal, so why was I even surprised. read more

Jill, who works at the pharmacy counter here, goes above and beyond. We had to pick up a medication for our small children before leaving on a trip and struggled to find it in stock at local area pharmacies. Instead of putting me on hold and telling me I'd have to wait days to get it (I had ~24 hrs), I think she sensed the desperation in my voice and called around to local area pharmacies and figured out a way I could get both Rxs nearby that day. She has also fought the insurance company on our behalf when they were difficult to work with. Thank you Jill, for making your customers' lives better! Generally, this Walgreens is bright and clean and the staff are always helpful and friendly. The parking lot is easy to pull in and out of and the drive up pharmacy window super convenient! read more

Amazing customer service. I forgot his name but he's a young man who worked on July 9 around 12:30pm. He was very attentive and patient with the elderly lady. It took her a while to find her wallet but he didn't make any rude comments. She forgot her store coupons too but he found the coupon booklet and scanned them for her. When it was my turn, he gave me a pleasant smile and asked how was my day. He manually adjusted one of the items I got (rang up full price instead of sale and I didn't catch it!). The sale items are always in stock. read more

This is a very nice Walgreens where the staff is quick and efficient. The drive thru pharmacy is a major plus! Only downside is they need more employees throughout the store because when it gets busy everything seems to slow down a bit. Otherwise great store and in a good location as well! read more

Put a request online for same day business cards to be printed. Arrived 8 hours later to be told they did not have any cards whatsoever, no call, no email, nothing. The associate was not helpful. Do not go here for your photo/printing needs. Waste of my time read more

There's a few employees who deserve the credit they deserve which always help me & plenty other customers ! One is Nicole , the other is Cindy , then there is Matthew ; they literally provide over 5 star customer service every time. I enjoy when they are working because I tend to receive direct answers & can be helped in a very timely manner. read more

Well lets start with the good. It's always open, it has what you need if you want a snack, household supplies or medicine and all the rest, Now for the not so good. Avoid the pharmacy like the plague, I beg you. For the past three days I've dealt with nothing but bad customer service. Rude employees who always have a chip on their shoulder. You're dealing with people's medicine, please take it seriously. I'm not going to write a book here, but these are the facts. Always getting resistance from trying to fill a perscription. Two younger assistants, one male and one female have given me such a hard time in the past. My neck was strained and I wanted a neck brace one time. They give me vague details on where another store was in order for me to get it. My biggest issue was when I wanted to see where my order was. I called and as soon as I said my name, I was put on hold and disconnected. Ridiculous. You know who you are young lady! I wasn't getting an answer so I've switched. If you can't fill a perscription, or something went wrong, just admit it instead of being dismissive. I went across the street to Rite Aid. Not only were they helpful, they were polite and let me know my stuff would be in tomorrow at a specific time. See how easy that was. Anyways, back to life. read more

This is the pharmacy for my entire family !! We have been with this store for more than 10 years, the prescriptions are being filled automatically and we receive text to inform us if our medicine is ready . Sometime , if there is one time prescription and we just have a wait for 10,15 minutes while we can walk around to buy some others . Staff members are extremely nice and helpful , always with good smile when greeting customers, we can also get flue shots and other vaccine here too ( last time , I got shingles vaccine here) . Parking is easy to pull in/out ..I am happy to keep this pharmacy to be mine and my family for long time !!!! read more

Do not order 1 hour photos here after 10pm. They told me nobody that works at night can do it, but the store manager won't do anything about it. Website says they will, but they won't. Came out of my way to get some photos for my son for school in the morning, now I have no time to go somewhere else. Update*** As I was canceling my order, the machine started printing, so I was able to get my prints after all. They said if something went wrong, nobody was there to fix it. So I got lucky. Upgraded from 1 to 3 stars since I got my pictures. I would've gone higher but I had to go through two people to get somebody that could help. read more

Open 24 hrs. I just moved to Melrose, Ma. I didn't know everything that was in the area. I needed to get medicine for my friend and the 24 hr walgreens was right down the St from me. Awesome read more

This review is for the pharmacy only. I think it's time to transfer my prescriptions. On hold when I called this morning for 45 mins and then waited in line at the drive through for 20 mins. All for one prescription that was a refill. Ain't nobody got time for that. read more

My son's prescription was at CVS, but they have such a horrible parking setup, and my son is sick right now, so I wanted to transfer the prescription to the new Walgreens on Main Street. I called Walgreens to have it transfer from CVS. A few minutes later this girl calls me from Walgreens and tells me that CVS is not allowing me to transfer it because it was already prepared, but she was willing to go pick it up at the CVS and bring it to my house! She did. I am so grateful, I transfered 6 of my family's prescriptions and from now on, they have my business. read more

These people my very well be the most inept staff ever allowed to work in a pharmacy. They are rude, disrespectful, arrogant and ignorant to policy and procedures of the Walgreens chain as well as state law. My prescription of a controlled substance was given to the wrong person. I only know this because the gentleman they gave it to was kind enough to bring it back while I was waiting an extremely long hour and forty-five minuets to pick this up. I have a name that could not have been mistaken for a mans name. This was the excuse that they had used. The man and I do not even have the same initials. This Walgreens does not have one redeemable quality. I only give them one star because read more

Same ol' same ol'...typical. Go to the store to pick up your prescription that only had to be counted out and they still had to yet to check with the insurance company. to check the validity of this. They could spend the time tp find my name and my history and to learn they need approval of the insurance. You have no doubt learned how much improved things are with our affordable healthcare. read more

This place has terrible customer service. Be careful...was in to grab a toothbrush. An older man was trying to buy something...it expired a year ago. When he asked how that could be they called the cops on him. read more

I am complaining about customer service specially the two Walgreens I experience, Melrose Ma, at times Rude customer service, incompetent Tech or pharmacist or just pharmacy staffs . I got no problem for the regular store pharmacy service does not even deserve a star. They have to learn better phone manners, compassion and kindness. The North Reading, same thing almost alike no phone manners just the pharmacy the store is fine. Need very much improvement on customer service.......... read more

If there was a lower score I would give it. My husband Just shoveled out to get a script filled that my doctor faxed in to Walgreens Melrose during the blizzard on jan. 27, 2015 so I could begin antibiotics right away!!! When he went to get it.... They gave him Flonase but not antibiotics... Said I had just got a refill and I needed to wait till Feb 2nd!!! BTW, I haven't filled a script for antibiotics in over 3 years. I called my doctor, had her fax CVS Stoneham and I now have begun my script!!! I will never ever set foot in Walgreens again! The one and only reason I went there was because it was close to us. Disgusted!! read more