2nd time this week here to pick up prescriptions and the pharmacy is horrible. They are extremely…read moreunderstaffed here and it needs to be fixed. You do not have a 24 hour Walgreens pharmacy with a Skelton crew. 6 deep in the drive thru and 10 deep inside the store. Same person has been at the check out for 10 minutes already. Fix this Walgreens!

A MUST TO AVOID! Worst service ever. Who are these people…read morethey hire? Can't take simple instructions, always waste time put on hold, or answering the robot questions. Why bother to give information 3 times more when the robot asks for it first? You have no respect for the time and needs of your customers. I could go on and on but it's just not worth the time. I will avoid using this pharmacy cause they just DON'T CARE ABOUT THEIR CUSTOMERS! Starting with that annoying robot recording.

The "fill-in" pharmacist on 27th & College, the last week in May, 2024, stated, "You spoke over…read moreher, now I am talking over you. I didn't speak over her. She interrupted me, and I finished what I was saying. I asked her to come to the window. She did not. She could have gotten all the requested info from the drive-through window area. She got the info she asked for and then came to the window where she stated, "If you had asked me to come to the window, I would have." I did ask her. She just wanted to argue and give me a hard time all the while she HELD onto my debit card and prescription. Smh. I finally rolled up my window to stop her non-stop instigatative behavior. She got the point, and THEN she sent my card and prescription through the drive-thru window. I changed pharmacies. I admit I was not the model customer. It seemed she wanted to continue arguing because she held onto my card and prescription instead of simply sending it through the drive-through window. Within 2 days, I transfered my prescriptions elsewhere and filed a complaint. She is the heavy set brunette. Steer clear of her. You've been warned. The pharmacist on duty that day backed her up and was foul. If you can't handle a customer service job, leave. If customers don't like the service at Walgreens, don't shop there again. I won't.

No line when I walked in, long line when I found the glue I wanted and that's all I needed. Not…read morereally the Walgreen's fault the line was long and slow, all 5 people ahead of me seemed to be using credit cards through the check out scanner for the first time ever in their lives. What are the odds. Did you know the first point of sales credit card check out scanners were made by Verifone, a Hawaiian company back in 1981? I feel like that's been plenty of time for people to get used to them, but maybe I was just impatient. So I saw someone getting checked out at the photo counter (speaking of vestiges of 1981), she watched me walk up to the counter, finished the sales with the gentleman she was with (was he getting glossy prints from his Kodak Instamatic? Did you know that in 1981 Poloroid sued Kodak for copying their instant film idea? It took Poloroid 5 years in court to win that one), made eye contact...and left the counter! So, I had to return to the long line, which was now one person even longer. This wasn't the fault of the young lady working the counter, she was pretty efficient, patient and improbably cheerful. The store is clean, bright and typically stocked. Unlike CVS, they still sell cancer causing addictive drugs here, which I suppose is a positive if you still smoke but as an ex-smoker this really bothers me.

I switched to about 8 months to Hyatt and every time I needed the refill request from my doctors…read morethey were always sending the request to Aurora. Even after me stating at least twice a month I switched to Ascension. My previous doctors from Aurora would call and say to me I needed to reestablish care with them before they would consider giving the authorization to fill the script. I have some serious medical conditions such as a seizure disorder anxiety depression diabetes and stage 3 kidney disease. So this kind of mistakes were life threatening and caused me to be hospitalized several times due Hyatt's error in communication. I'm in the process now of switching pharmacies before I DIE WAITING ON THEM TO DO THEIR JOB PROPERLY‼ Thinking about obtaining a lawyer so they can pay my last 2 hospital bills plus pain and suffering.

Back in Pandemic days, we came here to get tested and it was super easy peasy. As large as their…read morelot is, there was a line along Layton Ave., backing up almost to the 13th street intersection, when we arrived. The line moved fairly quickly, and the people in the lot were very organized, considering the amount of cars waiting. It took a while to get to us to do the actual testing, due to the amount of people, but once we were taken care of, it was quick and efficient. We were able to be on our way within minutes, and received our results within 2 days. Highly recommend! 30/2023

My mom went today and they were out of butter and they don't have bed protectors happened on 1/4/26read more

Stopped here to get a few essentials since I was in the area. Store is very clean, and well…read moremanaged. The staff was very helpful and cordial. Check out very well organized aside from Halloween section being transformed into Christmas section, shelves were very well stocked and organized. The store has a Pizza Hut and Starbucks sharing store space.

Wanted to pick up order at store. It had to be shipped. They shipped it to old address I had…read morechanged 3 years ago. I called. They "fixed" and shipped it to the same wrong address again! I asked for a refund. They said my items were not eligible for a refund, so now they have my items and my money. What kind of customer service is that?

Yes great food and service love everything about this store. Will recommend to a friendread more

The absolute WORST pharmacy on the planet. Constantly gets prescribed medication incorrect. They…read morealso literally tell you to come in to pick it up, then it's not ready to dispense-- but you told me it was ready! We went to this pharmacy, then they sent us to another Walgreens on 76th street -- and they told us when we got there, there was no prescription... then they changed their mind and said come in Thursday (next day). Finally after a heated exchange with pharmacist, he located my prescription and wanted to give me 3x quantity that I requested and charged me a co-pay. I explained I did not have a copay. They wouldn't give it me without paying. I needed the prescription, which was now 2 weeks after I needed it. I don't ever recall this Walgreens getting it right the first time. EVER. Plus the pharmacy has limited hours -- not open on weekends and closed at 7pm the rest of the week. And, every time you call, set aside at least a half hour or more. They're always understaffed. And the voice robot answering calls repeats the hours, the lunch break times, the hours, and other information that takes 3-4 minutes to hear needlessly. Ok ! We've heard it -- can't I get to the pharmacist before I need to go through the robot parodical and get a person. And the staff is largely inept. What a poor excuse for a pharmacy! Save yourself a migraine and go to anywhere else.

I had to write this story, I'm sure it is an isolated incident, but an overall failure of the LOCAL…read moreONSITE MANAGER so I'm calling them out because this just can't happen. I'm in line, I have a few things for a birthday gift and a few personal items. I like this store, I go there often enough. There is a line of about 3 people ahead of me. The first 2 are slow, but get done. The 3rd lady needs something special, and has something with an address change, I don't know, but she seemed decent enough. The checkout clerk (an older woman) is having a problem changing that address in the system, and calls a manager. The manager says "we can't change that" or something along those lines, and walks away. (you DON'T walk away as a manager, you finish it) They continue to mess with it. I'm still waiting. I walk away and get a different 12 pack of soda, not sure if the 3 packs special will allow 2 pepsi and 1 coke, so I figure while I'm waiting I'm going to bring another 12 pack of pepsi and set it nearby in the event I'm going to need to grab it quick (so I don't hold anyone up). I get back, still waiting (now going on probably 10 minutes total). The clerk looks at me and asks "Do you know how to do this?". I'm not kidding, she just asked me to run her register for her. I've never met this woman in my life before (not like I even see her twice a day or something). She ALSO just invited me to invade her other customer's privacy! Now normally I would have taken that opportunity to be a real jerk (either quote her a $200/hr technical consultation fee, creep out their other customer, or just unplug their system and say it is fixed, etc)... but I was too tired to go through that much work. I pushed my cart to the side, and just walked right past them out the door. I was done 20 minutes later at Walmart literally 20 seconds away. I've had great experiences with other employees at this store, so I still gave them a 2 realizing they can overcome any poor rating... but I think there is a reason so many Walgreens are closing... it is middle management.

Clean, typical Walgreens. Well stocked, not enough workers. Ample parking, maybe more than the…read moreusual number of weirdos, but who am I to talk. Very convenient location.

This review is for the photo center. I had placed an order and their website had shown that it was…read moreready for pickup so I went in to get my pictures. The manager had stated that an order had never been received even though I showed an order confirmation number. He said I had to re-order the photos. Fair enough... glitches in the system can happen. I place the order again, this time when I come in, the printer is malfunctioning and there's ink blotches all over the back of it. Not a big deal since no one looks at the back of the pictures, but then he informs me that he wouldn't be able to give me the photos because I would need a copyright release form from the photographer that took the pictures of my family. I've never had this issue at any of the other locations. I'd give this location zero stars if I could. Thanks for wasting my time.

I know, 5 star review for Walgreens? During holiday rush and cold/flu season no less?…read more YES! I stopped yesterday to get a few supplements and pick up two prescriptions. One associate hunted in the store and online for one supplement with no luck, but all the rest were steeply discounted. One prescription was awaiting some details before it could be filled, but staff unsuccessfully checked for my provider one more time. Throughout staff were pleasant and professional. Today when I returned for the script, I was greeted by name by Cesar who let me know that he had called again without luck, but would try again while I was there. 5 minutes later I left with my prescription in hand. The group behind the counter worked as a highly functional team. Well done!

My only regret with this review is that it's a few years too late, and I'm not sure if the current…read moreworkers there are just as incompetent as when I sought service there, but I don't figure I'd be interested in finding out anytime soon. And with my recommendation, neither should you. Here goes. If I could give this Walgreens zero (or negative) stars, I would. Being so traumatized years ago at this location has left me only recently able to reconcile with how I was treated, giving me an ounce of courage I finally have to share my experience. I rarely get ill and rarely need to seek medication at the pharmacy, but I usually accompany other older friends when they need help and support at the counter, so I know how this works. This first direct and personal interaction for me though left me truly shaken and I will not go or step into any Walgreens ever again. The pharmacists loudly asked me to "verify" my condition in front of other customers, which put me in a vulnerable spot. Their tone was "are you sure" that I had [fill in the blanks], and they wanted to know what I was using the medication for, even though THEY clearly knew what it was for. Only later, after sobbing into a puddle of tears, in the parking lot, speaking to my doctor on the phone that I found out that the pharmacy had called THEM just prior in order to verify my condition WHILE I was waiting to be called for my medication. The fact that they called my doctor is understandable and it made sense, but then they preceded to embarass me in front of a long line of customers in the pharmacy where my neighbors probably also go to? I asked why they were asking me this and provided a mumbo jumbo answer. Well, my truth to God answer for them is that, up to my long and living years, and up to that waking moment, I've not yet met a group of inhumane AND unintelligent human beings put together. Never have I met a group of healthcare professionals, so unprofessional, unkind and with a lack of empathy, that disregarded the sensitive information of their customers. Forget the hippocratic oath, Walgreens has the hyprocrisy oath. Never again!

The Urgent Care at Aurora Health Center is fantastic. My blood pressure was spiking on a Sunday…read morenight, and I felt terrible. The Urgent Care on Edgerton was open until 8:00 PM, and we rushed over. The facility was clean and professional. My wait was negligible. A nurse took my vitals and politely asked me to wait for a physician. Dr. Chaudhry spoke to me with understanding and expertise. His bed side manner was reassuring. The EKG was normal and multiple blood pressure readings were taken. Fortunately, my Systolic pressure dropped from 190/101 to 160/82. Dr. Chaudhry continued to monitor my progress and finally sent me home. I felt 100% better. This is the only Urgent Care to use if you live south of Shorewood.

The staff working here seems okay, though I don't like how they assume an informal first name…read morerelationship. Please, let this old man have a modicum of dignity, even if, or especially if, I'm coming in here for something uncomfortable. The biggest problem is Aurora's pecuniary greed. You'll be treated fine if you've got the right insurance, but they want to make very sure you do have insurance. Then after your visit, If your insurance doesn't cough up their share with adequate alacrity, or if you wait a couple of weeks to pay your share, you'll be sold to a collection agency faster than falcon diving on prey.