One annoying thing about Walgreens is that very few of their stores have the same policies with coupons, and you'll either find a very strict store or a very easy going store regarding coupons. So far, the stores in Needham and Newton are my favorite because everything I buy there they always make sure I'm satisfied with my purchase and allow their cashiers to manually enter coupons that don't scan (which any stores should do, if the coupons are for the correct product!).
I've been getting engaged in couponing lately, and while it's horrible when a coupon doesn't go through for the correct item, the correct customer satisfaction standards should be put in place.
While Walgreens (under company policy) has the right to refuse any coupon, management here did not handle my situation correctly by an means. Both, store manager Denise and assistant manager Jennifer did not take the correct steps in correcting the issue, which was very upsetting. In this case, I was trying to use two coupons on two items and the system would only allow for one coupon, even though the coupon stated on it that there was a limit of 2 per household per day. They said they would have to do them in completely different transactions which I was not okay with since I wouldn't receive the points for purchasing the items to my account since they weren't in the same transaction. Keep in mind, there was no limit to this deal and the managers in stores in Norwood, Needham, Westwood, and Newton all put through these coupons without any hassle whatsoever. I don't like to cause an issue for the cashier, but the assistant manager could have either manually entered the coupon (because they have that power) or done them separately and then added the Balance Rewards perk to my account manually (because they also have that power). No matter what, if four other stores were able to complete the exact same purchase there is no reason this store shouldn't have been able to.
I called corporate about this issue and got a call back from Denise, who I spoke with for around a half hour who kept repeating herself about the system and how manually entered coupons are not supposed to occur, ever. She said she'd follow up with corporate on why the coupon wasn't scanning, but I never got a call back, and was offered nothing for my trouble with my transaction. I will not be returning to this store, and would much rather go to my regular location in Needham or Newton to get the best service that all customers deserve. If you live in Foxborough, the CVS on Central Street is the best pharmacy in the area. Skip this place... even though it's clean and organized, it doesn't have good service whatsoever. Quite appalling. 1 star. read more