AVOID THIS PHARMACY!!!! Considering how new this pharmacy is, the staff is disorganized and incompetent! Not once, but twice, I had prescriptions sent there. They do not even begin to work on the order until you show up or call. This latest time, I forgot to tell the doctor to send to CVS. Monday the order was sent to them. Yesterday I received a voicemail that they would call when the order was ready. Tonight I called to check on the prescription. They hadn't even started it because there was a question on the order. That would be a reason to call and not let it sit in limbo. When I asked, she just said, "I apologize". She said the dosage was too high and needed a pharmacist to look at it. I confirmed this is a refill that the patient was on last September. She said, "well it wasn't picked up here". Wrong AGAIN! It was picked up there. "Oh, I must have missed that; I apologize". Well it's a good thing they can apologize because that's about all they know how to do efficiently! I am not asking for them to have milk available. I'm asking for the prescription drugs, a doctor ordered, to be filled in a timely manner. I guess that concept escapes those who work in the pharmacy. Before anyone jumps on the "they are understaffed" bandwagon, there's a simple solution, schedule 1-2 more people per shift. Their sense of urgency to do their job is appalling. CVS will receive 100% of my business now. I was excited to see a Walgreens move into the area. Sadly, they lack customer service skills to efficiently serve the public. read more

I have to give much appreciation for the Filipina lady working the cash register. She at least tries her best even though there's a line. She calls for back up, but then it would be too late, since there's no more customers in line. Where's the support at? read more

After they shut, Raley's Pharmacy transferred my prescriptions to CVS, which for reasons I won't go into here was a disaster. So I transferred my prescriptions to Walgreens at North Texas and Cement Hill. For the first year, this place was pretty good. I got texts, emails, and calls when my refills were ready and, aside from a pretty long wait in the drive-thru, the service was satisfactory. But then glitches in the Walgreens app and website appeared, which resulted in my prescriptions not being filled. I started calling instead to ensure that they got my refills done. Lately, however, the service has been terrible. It took me 11 days to fill a new prescription because the clerk said they were too busy giving out COVID vaccinations and tests. I must have called five times and went by there twice trying to get that new prescription filled and each time I was told they would do it at a certain time, it wasn't. So I'm done there. I found out that Raley's on Travis still has a pharmacy and altho I have to drive farther and there's no drive-thru, I will start getting my prescriptions filled there because I know the staff and they are much more professional. read more

Photo center/ FedEx was not helpful or organized. The photo worker stared at the computer and me for 2 minutes and didn't say anything, walked away to the other set of registers on the other end of the store and helped someone there. Let me stand in line 3 more minutes before I went to the other line and had to call for more help. read more

Slowest customer service at the pharmacy I've ever experienced. And no "we'll be right with you"...you just get totally ignored.

I went to Walgreens for my fed ex pick up 2/28/21 at 4:15pm I asked the lady thats with white curly hair if I have to be in line . she said yes because she was the only one . There are also other customers waiting After being in line a guy came out and I ask if there is a manager, he was the manager and he said they're short staff everyone call in sick . This is a big store with only 2 people working . I understand it's Covid but the store need to have a little consideration on people who are waiting . The sales lady name was Jackie . She's a little slow as well . This house is closer to my house but I don't recommend this store . Poor management scheduling . read more

I really, really wanted to give more stars but I just can't. This Walgreens opened up only a few weeks ago. It is only a few blocks away from my house! Bonus!! But not so much, so far. I believe that it was just a little bit premature for Walgreens to open so soon because they hardly had anything I needed in stock. Which was probably all of the popular items. Like Adwalla! Uhummm... Anywhoo, The employees were still pretty new. They were really trying their best to be helpful but still hadn't figured out where everything was yet. okay.......They get a pass. Well, it got pretty interesting to me when I got to the pharmacy counter in the back of the store. There was only one customer being helped. I thought, "oh.. This shouldn't take long" boy was I wrong. Lol. The pharmacist took at least 15 minutes or more explaining to her customer about which pharmacies she liked the best and why! Hummm. I stood there for a few minutes more and decided to leave. By the way, She never even acknowledged the fact that I was there waiting in line. Sad face! Needless to say, I WILL be coming back to this Walgreens again and again. I love their sale items and the interesting things they carry. I just hope this particular Walgreens would hurry up and catch up to the others. read more

On the several times I went to pick up Rx, there is only one time that I got in and out within 5 minutes. Oftentines, I wait from 15 mins to more than half an hour. A couple of times after I was called, I had to wait for the pharmacist to go over the meds but then they forgot about me waiting and there was really no reason for the pharmacist to go things over. Yesterday, only one pharmacist and a staff reported to work the whole day. I understand that they were stressed out and exhausted. I was told the meds aren't ready until the following day and not even sure if they will be open the following day. I was given the option to wait for an hour which I did because there was no assurance if they will be open the following day due to people not showing up for work. read more

Placed on hold for over 12 minutes and when I explained I was doing a Rx refill I was given the go round. Not that hard especially since it's a refill not new Rx. Maybe if they had a posted fax number it could go quicker. read more

last wk the same female cashier that over charged me in the past did it again! I was in a rush & didnt look at the receipt until later that nite. I went back the nxt day & was reimbursed for the diffetence which was a big difference by the way. read more

It does not matter how many customers complain or how often you call the corporate office, nothing changes. The mistakes made by the pharmacy are the worst. They never have the full complement of pain medicine on hand; give you a partial bottle; write instructions by hand and then deny any knowledge of owing pills. They hold up the prescriptions by claiming they have to verify by checking the camera. They treated me, regardless of my job in the community, as a liar on drugs. The next time they said they have to wait until the pharmacist gets back from vacation. The third time a clerk said bring your bottle. When I did she said, "The computer says we owe you pills so I can't fill it." She does not know the meaning of the word "owe." The manager is no help. He wants to wait for the pharmacist, and the corporate office can not help with prescriptions. The end result is Worker's Comp. prescriptions are a nightmare and I was in pain waiting for over a month. They were rude and did not care. It did not matter that I have had the same prescription for nearly a year. Go to Beck St or CVS. read more

If I could give this Walgreens 0 stars I would. When I first came here to pick up my daughters prescription for strep throat, they couldn't find it in the system. After searching around, the lady finally found it and told me it would take an hour to fill and that they were behind. Fine. I came back 5 hours later assuming it would be ready and it wasn't. I stood there and watched them fill it, once it was ready they didn't even have enough of the prescription and told me I would have to come back for the rest. Really? Wtf Walgreens. My daughter has STREP THROAT and cannot go to school at the moment!! So then I'm waiting and waiting and I never get a text or phone call that it's ready, so I call in and sure enough it's ready after 3 days. The automated system says they open at 8am.. fast forward it's 8am so we go in to pick it up and the pharmacy is closed because their pharmacist called out for the day. This is the worst experience I've EVER had with a pharmacy in my life and something needs to be done. People need their medication and it needs to be filled all the way!! I should never have had to come back in the first place. Please avoid this place like the plague! read more

Multiple issues with pharmacy not following up. Examples: multiple cases where they haven't reached out to insurance to see why a prescription was kicked back (eg quantity approval) leaving me stuck in limbo with no communication about the reason for delay. I've had to call insurance to figure it out then call pharmacy to have them put it through with right details. Also most recently a prescription where app showed it was received with an expected fill date of same day yet 4 days later was still stuck at same status (when I called they immediately filled it with no explanation of delay). Ive also had cases where staff said they didn't receive a prescription but when i called doctor to confirm and insisted they check more finally got another staff member to find it. Bottom line if you have to deal with this pharmacy you need to check in with them at every step (and be willing to deal with insanely long hold times). If I had better options in the area I'd definitely go elsewhere. read more

Will not be returning to this pharmacy. lots of problems. First they call me to verify insurance then tell me they have my prescription and it will be ready in a hour. I show up two hours later and oh it's not ready come back in 30 min. I leave and then come back then they say oh we have a question on the prescription for the doctor so until she gets back to us we can't fill it. Ok so now 3 days later I finally can get my medicine after a lot of back and forth. read more

Service. Is. Bad store. Employee. Are. Snob y. And acr. Like. Your. Desturbing. Then to. Help. You

It would be extremely helpful if they let you know that the pharmacy is closed from 1-2 pm for lunch in their advertisement of hours. Ridiculous to have to go across town to pick up a prescription and find out their closed for an hour. read more

Stopped to get a Sunday paper. Was very disappointed as to the lack of cleanliness as well as the empty shelves. Some product would look nice. Employees were not paying attention to customers.. Overall, not a good experience.. I won't be returning.. read more

The experiences I have had since I've been using this pharmacy are the absolute worse. I handle all my moms medications as I have for 10 years. She is elderly and has had a stroke in the past. She must take 2 shots per day of insulin plus a lot of other medications for various other serious medical problems she has. These medication are taken daily and some twice daily. This walgreens pharmacy on west Texas street in Fairfield has made my mother run out of medicine for days. I always order online to refil my moms prescription 1 to 2 weeks prior to her running out. I get text messages the order is ready right away every single time only to go pick it up and they show no order in the system. So as soon as I input her order I print it with the confirmation and upon picking the order up they either don't have it ready or they fill part of the order and erase the rest of the order or they say the order has been sent to the doctor for approval only the doctors office says they have never sent anything to her. When I show them my copy of the printed order the say well it's not showing on my screen. Because they send it right away as a filled order to your phone which then clears the order or they just delete it altogether. Today has been day five waiting on an order I have put in two weeks ago and my mom has been completely out of for 5 days. They have erased this order twice now but not before I printed the order with confirmation. This morning this order had been deleted once again but I have taken screen shots of the updates. Mean while my mother has been out of insulin and medication for her brain and anti stroke medication. If something happens to her I will be filing the biggest lawsuit against this farmacy and walgreens corporate office for doing nothing about this place. And they as of now will no longer be handling any of our business because I have switched to cvs. This place should not be handling anybody's medications. They do not care whether a patient lives or dies and I'm pretty sure someone in their pharmacy has a drug problem because the are always missing pills in pain killer medication orders. Do not do business with this walgreens you just may die waiting for your order! read more

Some associates are very nice but others are very rude!!! Manager needs to enforce customer service expectations!

I have to say this is a very clean Walgreens and has a good seledtion of items BUT, the pharmacy sucks!! I put in a request to refill a prescription, checked and it stated it was processed. Went to pick up and the Pharmacist says they don't have it in stock, WTH? He says he will put an order in and it will be there by Monday at 3:00 (this is on Saturday) i return on Monday at 4;00, still not there and not even ordered!! I'm a diabetic that needs to have needles in order to use my insulin, and even though the same pharmacist who said he would order and it would be there on Monday was standing right there he did not utter one stinking word. No apology, nothing!! Now the woman says she will order and it will be in tomorrow by 3;00 - we'll see if this time it works or not. This is the very worse in customer service. I normally would not be using this Walgreens and will not be using them again. read more