First time here and got ripped off. Had a prescription phoned in by my doctor ran it through my insurance and it was $43. I thought it was very expensive so I called my usual SavOn Pharmacy. Their price was $3.99 for the same prescription quantity and dosage. I had it transferred to SavOn. They won't be seeing me anytime soon again read more

The WORST Walgreen's pharmacy. With the exception of "Sid," you will deal with the most dishonest, completely incompetent mongoloid pharmacists & staff on the face of the earth. I cant tell you how many times I was told my prescription was ready, only to show up and it was not. I cant tell you how many times they have claimed to have called my physician for a refill renewal, only to have my physician's office tell me that they never were called. Once, I even had a daytime pharmacist (not staff) tell me that they could not release my prescription because, while it was called in and filled before the expiration date, it was now a day after the expiration date. HOWEVER, if I was willing to purchase their Walgreens prescription plan, she would release it. I reiterated back to her what she just said, basically if I paid them money beyond the cost of the prescription they would give me the prescription even though she just told me federal law prevented them from giving it to me otherwise, and she said, "Yes, that's what I'm saying." Hello... DEA...? But this last go round was the absolute worst experience, and deserves some higher ups at Walgreens or otherwise to audit this location, namely: 1. Monday. Called in my prescription the day before the refill expired. Set the pick up time for the a.m. Mind you, this prescription is needed to maintain my health, with significant consequences if I am without it. I have 4 days of medication left if I go to half doses. 2. Wednesday Went to pick up the script, waiting 45 min in the drive thru. I was told, "Sorry your prescription has expired." I told them, "but I called it in yesterday, and it is good through today, it doesn't 'expire' until tomorrow." Her response? "Sorry." Okay, fine, they will contact my doctor that day, asap. 3. Thursday. My prescription is not ready. Called my doctor's office. "Yes, we approved the refill for 6 mos as of yesterday." Call Walgreens, wait on hold having to listen to some screeching HIDEOUS musak... "sorry, we never heard back from your doctor." Really? Okay, well here is his PERSONAL CELL PHONE NUMBER. HE asks that you call him directly and he will approve the refill. I give the very rude, constantly sighing pharmacy assistant-who-just-wanted-me-off-the-phone his number. She claims to have updated "my notes," she will call him. 3. Friday. My prescription is not ready. Called Walgreens, waited 17 min. on the phone, got kicked back to the opening call menu, got back in the call que and waited another 12 min. "Sorry, we never heard back from the doctor's office" the Luddite rube on the other end said, (who could have not sounded less sorry or more "Appalachian") "we never heard back from your doctor." This time I got a name, her name is "Lizzie." I told her, "but I gave the other rude person I spoke to yesterday (could have been Lizzie, not sure) my doctor's personal, PRIVATE, cell number and he was waiting for a call!" She again says, "Sorry." I ask if she will please call him after we hang up. She actually SIGHS, and says, "well, okayyyyy." Like I have annoyed her. I repeat the number. She hangs up on me. 4. Saturday. My prescription is not ready. I text my doctor. He says HE NEVER RECEIVED A CALL FROM WALGREENS, but that he'll call them himself. I wait an hour. I call Walgreens. I am on hold for 22min. Lizzie answers! She says, "Sorry, we have not heard back from your doctor about your refill." Are you frickin' kidding me?? I remind her of who I am and our conversations. I remind her SHE said SHE would call my doctor. I tell her that she did not. I also tell her I am now completely out of my medication and have been at a half dose all week waiting. She says, "Well, I don't know what your doctor is telling you, but I have here in your notes (while I hear her typing, mind you) that we have called him twice." She once again says she will call him. I ask to speak to the pharmacist, she HANGS UP. I have to leave for work. 5. Saturday p.m.. I stop by and speak with the pharmacist, "Sid." He tells me, "we have not heard back from your doctor regarding your refill." O...M....G.... I tell him all of the above, he checks the number they are calling. It's a completely different number than my doctor's office or cell, not even close. He's very good at calming me down and very professional. He promises to leave a message for pharmacy staff. He recommends I call back Sun a.m. & check to see if they call. 6. Sunday a.m. I text my doctor, he calls Walgreens, AGAIN. I call and get LIZZIE! She says they will have the prescription ready in 20 min. I get there-t's not ready!! I have to leave. I return only to have Sid tell me "your medication is out of stock here, we might get it in on Tuesday!" Never received a prior call telling me this, and but for Sid calling another Walgreens, I would still not have my medication. Bottom line: DO NOT DO BUSINESS WITH THIS WALGREENS LOCATION. read more

Phamacy makes mistakes. They put you on hold multiple times, hang up on you. Very poor service after waiting in line a long time

The Walgreens in OB is fabulous (the pharmacy staff is amazing there), so I was quite hopeful coming to the Walgreens in El Cajon. I've been disappointed repeatedly in the 6 months I've been coming here. I was sent home with a medicine that is supposed to be refrigerated but was not told this (hence, it sat on my desk for days before I opened the package and was sad to have wasted $72!). I got an email saying "spend $50, get $5 off," so I picked up a prescription and got a few other things I would normally get at Target, and was given a coupon for $5 off my NEXT $50 visit, IF I came back within two days. LOL!! Are you kidding me?????!!!!! :-/ I also got a new prescription which I had never taken, and no one came to explain how to take it (I didn't think about this until I got home, then I had to call). Everything in the store is overpriced. The pharmacy staff is overworked / too busy, so things get out of hand. Plus, many of the customers I've seen are so rude to the staff (come on people, yes, they DO need to ask you questions to make sure what you are taking is safe!). Well, I'm shopping for a new pharmacy in El Cajon. Maybe I'll try CVS next. read more

I waited over 20 minutes sitting in the drive up window waiting for the pharmacy techs to give me my kids meds. When they finally verify that the meds were vovered, they tell me that they haven't even started filling the medication! The excuse was they weren't sure if I was going to buy it... it was $40 bucks without ins... why wouldn't I pay if it wasn't covered?! So we go inside and now we're waiting. I was a pharmacy tech and I know it doesn't take this long... the pharmacist here is always smiling, they need staff that can at least pretend they want to be here. Would give no stars if possible. read more

Pharmacy is a JOKE and NO costumer service AT ALL, girls at the pharmacy are SUPER rude to my mom and grandma just because they dont speak English, my mom has had to call me to translate for them and she is even rude to me. Mom always says the makes faces to them, rollea eyes and stuff and didnt believe until Today, I went with them just to have them disriapect my 50 year old mom and 84 year old grandmother infront of me. She rolled her eyes at all of us because prescription was wrong, we called the doctor and she didnt want to take the call until a manager came and at the end she didnt want to give my grandmother her medication, should've gotten her name but we didnt. This has happened a lot of times and we are done with walgreens pharmacy. If you want to be disrespected and discriminated because your english is not perfect, go ahead and go here. If you want to be treated with rispect and like a Human being do not step foot in this place. If i could give it 0 stars I would, doesnt even deserve the 1 star!!!! read more

This is absolutely the very last time I will take my prescriptions to them. I had family emergency out of town actually on the east coast. I was told that my dr didn't have the updated script pads so they couldn't fill my pain meds. I said ok what do I have to do. The pharmacist said they needed the ok from my dr that wrote the script. Ok well I got a text late the next day saying my prescription was ready and one was on order. When I went to go pick it up it was not ready and they lied and said they couldn't get ahold of my dr office. My dr office never received a call but they called Walgreens to say yes it's ok to fill. Well then my next problem was they couldn't fill until midnight tonight. January 9, 2019. Ok then I asked why not they said it was to early they couldn't do it because of the new California law. Ok I said but my prescription had changed from 3 a day to 4 a day. Making it a new prescription, so Nick told me oh ok didn't know it was different so yes come back in and pick it up. I said I can't because I am at the airport to go out of town. My mother is dying and I had to get to her at the hospital. First he hangs up on me when I asked why they were so incompetent? That was a question? So he hung up on me. I called back and they just kept picking up them putting me on hold. I called back again. I was not giving up so I called a manager, she said her name was Crystal. So I told her what happened and she said well they r so busy, well so am I and going out of town to try to see my mother before she passes away. . I told her I was going to call cooperate and she said well your welcome to do that. I hope your mom is ok, really Crystal?. So I told them that I would not be back they had ordered me a different brand of pain medication, because they use the cheapest form of pain medication that they possibly can, if you want a decent medication and not the generic of the generic do not go there. I refuse to be talked to like I am stupid. Can we really afford such incompetent people to be dispensing our medications. The other idiot that we dealt with was Adam. Trust me when I say idiots. To me they are such incompetent employees. I guess corporate doesn't care because to them at the store they are just laughing me off. Please think and find another pharmacy to get your medication please. On another side note. Yes the homeless sleeps on those sidewalks you literary step over homeless people sleeping or spacing out. It's not only ran by idiots it's a druggy haven for the homeless. read more

I was so happy to see that Walgreens was moving in right down the street from me. I was very stoked to see the new retro style building that went up!! I prefer Walgreens over CVS for many reasons, one that comes to mind is that James Dean hung out at their lunch counter in NewYork in the 50's!! This will continue to be my drugstore and I will give it 5 stars when they quit asking me to buy candy and/or other donations! They do this EVERY time I come in! I always think... Isn't it enough that I'm here to purchase goods from your store?!! read more

this place is super scary their is homeless people everywhere i filled my prescription there once and i was afraid someone was going to steal it when i was walking out the management need to do something about this!! read more

Horrible, service sucks, this place sucks. They made me write my 3rd review ever. Med-co drugs we'll miss you. Does anyone have any suggestions beside this place? I called my wife's prescription at night, the next morning, after waiting 5 mins in line, I'm told its not ready yet, are you kidding me??? This place should be shut down, how do I give these guys negative stars??? Pathetic!!! read more

The worst pharmacy ever. Supposed to be a 24 hour and when I went there they were out of the most commonly prescribed narcotic pain killer . What good are you Walgreens? read more

I love this place i lived right next to this walgreens i always got everything i needed for gifts, chrismass decorations, valentines, they always have new stuff at a good price. they got the pharmacy and the photo but the best is the 24 hour indoor red box. late at night i would go and get a movie and chips without having to freez outside like at 7eleven's... everything perfect except for a employee who was so rude her name Maria. i met a lot of good employees that come and left but she was always there for many years. i just moved out of the area but if you stop by i wonder if she still there and post up a review of your experience. LOL read more

A great mix of incompetence and poor customer service! -------------------------------------------------------- I had to wait 40 minutes after calling in a prescription a day in advance. Obviously this is not enough time for the staff to do their job. Lots of "Oh sorry...." but no action other than the numerous staff not doing their job - unless their primary function is to share baby photos. I left in disgust without my prescription. AVOID THIS PLACE! read more

It has been 5-6 weeks and I have not received an update regarding my photos. I have called about 3-4 times and I was told that my photos were not ready yet. I also had to be transferred to another person every time I called because no one was ever at the photo department. At this point, I almost believe they lost my camera or something. I have never had to wait this long for photos and if something happened, I can never get them back or re-take them. I will definitely not be going back. read more

I went into Walgreens yesterday to purchase an item that I saw online that said in stock in the store and had advertised price. When I went to the store it was double the price then I saw online!!!! I then asked the employee why the price was double in the store versus online and showed my phone. Them then she told me that their prices are more in the store then online and they don't match prices for their own company. And she offered to order the item for me in the store why would I come in to the store to order something obviously I need it now!?!?! This is false advertising and bad business. I contacted corporate and they did absolutely nothing. I advised them that they should have the correct price that says in-store price vs online price increased in store so customers know what to expect when They go inside the store. I Will never be shopping and giving Walgreens any of my business in the future! There customer service email support was absolutely a waste of time! No help!! read more

I was shocked at the amazing experience I had today at this Walgreens!! My daughter broke her finger 2 days ago and got a cast on her arm yesterday and I needed to purchase a water proof bag to go over her arm cast. I walked in and was greeted by a smiling woman named Marsha (not sure of the spelling). I asked about the cast bags and she knew exactly what I was talking about and took me straight to the right place in the store. She even took me to another part of the store where they had another kind of cast bag as well. I was surprised at how knowledgeable she was and friendly. Most store clerks will help you find things but they don't necessarily know where things are either so you stumble through the process together. She also helped me find some other items that I wanted to purchase as well. I have never been impressed so much by a retail store clerk in San Diego so I had to compliment her to her manager Bobby and write this review. I would hire her myself in a heartbeat because of her great attitude and refreshing smile. She is a great worker! read more

Slowest drive thru ever. Took 15 min to process a $4 generic pick up the canister with my card was so far back i had to get out of my car to retrieve it ( and I am 6'7") read more

Photo dept is the worst... They have not printed my order correctly in over a year. today my poster enlargement was lost, them it took 2 days longer then quoted, and finally it was printed well as a horizontal it is an oblivious vertical photo. read more

Love stopping here on my way home. So quick and easy. People are very friendly. Always have a smile on there faces. Always welcoming at the door and someone os always asking me if they can help me out with fonding something. read more

My records were sent here when my other, amazing, pharmacist retired. It's been ~4 months and I have yet to have anything positive to say. I gave it some time, although I'd been so disgusted by their service in the past that I'd left, thinking they'd just inherited a bunch of new patients. It doesn't matter that my medications never change, the dose and quantity never change, there's always at least 1 refill... they NEVER have at least one in stock. It takes forever (40min just today) to drop off, zero communication about delays or the inevitable out of stock, when someone does eventually clue into the out of stock status the medication isn't actually ordered until I've requested at least twice to have my active, recurrent prescription filled, and maybe if someone orders, the med will arrive "in a few days." When I go back, again it's the inevitable minimum 30 minute wait. I cannot comprehend why the wait time in the drive-through is that long. If you cannot address your customers needs in less than five minutes, then you need to have them either go inside or pull back around and let people who need to just drop off or pick up have their turn. This concept isn't even foreign to McDonald's, yet Walgreens can't get their stuff together and I fail to understand why. Inside is even worse. read more

The pharmacy rarely answers when I try to call in my perscription but when they do answer the service is great. But in order to get that I have to be on the phone for 15 minutes on hold. Has happened several times. :/ read more

This store sucks. You can die waiting for someone to answer the phone. I called pharmacy, held on over 10 minutes while recording kept saying there is one person ahead of me. What is there? One person in the whole department? Not a very good way to provide service. read more

This is probably by far the worst Walgreens I have been to: I was on the phone for over half an hour waiting for someone to answer my call, only to be hung up on two of the three times I was on the phone with them. They kept transferring me department to department when I was trying to get in contact with the photo department. They lost my photo book album, told me both their printer was down and how they did not have paper. The sales rep said they would give it to me for free and that I could come back Wednesday to pick it up. Called to check and see if my item was ready, said they can't find it, their system is down and that I would have to go back and redo my order. The man on the phone said he would give me this for free and pickup would be ready in an hour. Which ended up being a lie seeing as their system is down. By far worst experience. Two weeks later, still never got my photos printed. read more

i was wait at the line at fharmcy like 30 minutes no body come to me they was too person only working there they didn't show up at register to help people that's wear read more

Stopped by to grab some drinks and use the restroom... went to the back a discovered that there was a code lock on the bathroom door. I went back to the front and asked for the code. The lady at the register said she would call some one to let me in. So i went back to yhe back and waited... and waited ... and waited... 10 mins nothing. So i went back to the front and asked again and the lady said sorry but they were too busy to let me use the restroom and another gentelmen said that the restroom was not working obviously lying... i dont know what the problem was but I can not believe that you would lie to my face. So disrespectful... i will never return here. What a waste of a comercial property. read more

I don't often shop at drugstores, but my daughter and I were heading to a soccer field in the area and she needed an ibuprofen and a Gatorade so we ran into Walgreens. Right away my 11 yr old was just so excited that the store carried Jaminals which she had on her Christmas list, and then, OMG... they also carried Hide Away Pets, and Hoverballs, and kinetic sand!! The lady at the perfume counter said that she would check us out and she was so friendly- I had an overflowing basket full of Christmas presents and the relief that comes with finding the exact presents your children want, and the stress that comes with spending lots of money on these "things" and the joy that a mom feels at knowing how happy the children will be to open these presents on Christmas morning are conflicting emotions and can be overwhelming. The sales lady was so friendly, and really made my unexpected shopping spree at Walgreens very pleasant. My only complaint is that the store does not sell alcohol! read more

I have been using this pharmacy for several years with no significant problems. I don't know what changed in the last year I.e. New owner , manager , employees? Not sure, but every time I go to pick up a prescription they some how do not fill it! It is so frustrating that I have verified with them that it will be filled I have ended up having to come back not once but twice before they get it filled correctly. I also pick up my senior inlaws prescriptions and am experiencing the same debacle! So frustrating that I have to say I am done. I will be moving my prescriptions and my inlaws to another pharmacy, I would suggest that everyone do the same. read more

I take my son to urgent care he is prescribed a medication for swimmers ear they call it into Walgreens on second street I'm waiting in line for about 30 minutes The old man in front of me is waiting on medication as well he gets to the front of the line and the pharmacist says I'm sorry your medication is out of stock and will not be back in stock until Tuesday i'm thinking to myself wow poor guy anyway he leaves I get to the counter and I get the same exact response on a different medication I am livid my sons in pain there a 24 hour pharmacy how could you be out of stock on so many different items I asked does any other Walgreens have this medication he tells me he will check 20 minutes later I go back up and he tells me to sit back down and he will get to me I finally got up and left and went to CVS down the street and got the medication. I will never set foot in this Walgreens again and I suggest anyone that reads this do the same they are rude unprofessional and downright unfriendly someone in corporate should be reading these and doing something about the store it's going downhill very fast I wish I would've read the reviews before I came here read more

I immediately transferred all my prescriptions over to the Broadway store when it opened because this one on 2nd and Main was so 'bad' and now the new store has closed. They should have closed this one! WTH! read more

This pharmacy has gone down hill in the past year. I have been using this pharmacy for years and today I will be taking my family of 5 prescription needs elsewhere. One example, I received a text saying my sons prescription was delayed. I called and the automotive service said it would be ready by 5pm. I wait in the drive thru line for 30 mins and finally get to the window and give the info to the lady. After 5 minutes she comes back and tells me the amount and says the pharmacist will be with me in a minute. After 10 minutes I ask if I can just get the prescription and she tells me it won't be ready until tomorrow. WHAT HORRIBLE SERVICE!!!! I call the manager and express my frustration and asked him to make sure it will be ready in the morning. I am here at 10:50am and told they don't have the product and won't until tomorrow. This is just one of the many poor service incidents over the past year with this pharmacy. I will never use this pharmacy in the future!!!! read more

Repeated astonishment. Just spent 30 min at the drive thru, finally left without my Rx; many other places to get it! You would think that if they anticipate a problem with insurance covering it (they knew this since the rx was not ready), that maybe they would have a chance to give me a call, sometime in the 8 hrs since the rx was phoned in!! And, if I've already been at the window for 20 min while the problem gets cleared up, she would go and get my medication rather than helping the other guy assist *other* customers! Since she didn't get paid for my prescription tonight, I hope she feels as I do: that a lot of time was just wasted. Months ago one of the pharmacists here actually argued with my daughter's dentist about my daughter's antibiotic. The dentist deferred to the pharmacist, so she did not see us again. Later when the abscess was cultured, the bacteria was resistant to the antibiotic that the pharmacist "prescribed," and sensitive to the one that the dentist called in in the first place! Just wrong. read more

This pharmacy is a MESS! Three times the (different) young girls who waited on me were rude, clueless, & thought nothing of giving "I don't know" as an answer without going to see who DID know. Twice my scripts have been WRONG! This could be dangerous. They also had my address wrong and mailed my scripts there, delaying their arrival. They drop the ball often on faxing doctors. My MD has faxed to them and they can't find it. One clerk said a med was "not on my list" because she didn't recognize the generic name! I've seen the clerks be very rude & impatient with older customers and laugh about them when they leave. They continually held my meds to be picked up even though I opted for mailing. I had to call EVERY TIME. I finally transferred to Savon, and the transfer faxes were illegible. I had to go get them and hand deliver. THEN they didn't transfer all my meds & kept refilling them & holding them on the shelf, so Savon could't fill them. I had to go in and demand to be taken out of their system. A gum chomping young girl said that wasn't possible (translation, she didnt know how) so I asked for the pharmacist, who did it with a key stroke. read more