Needed some things on a trip, and this was the closest pharmacy. Open 24 hours but I waited till morning to come. Friendly staff. The usual selection and prices. Found some things that would work for my issue. In and out easily on a Saturday morning. I walked but I think there was a small parking lot. read more

Pharmacy randomly closes outside of stated hours/breaks. I've wasted significant time coming/going to this location only for the pharmacy to be randomly closed. read more

This is the worst pharmacy you could possibly go to. I finally changed to CVS down the street and it was the best decision, after putting up with this place for years. It would take weeks for them to process refills, and even after I would get calls that things were ready to pickup, the pharmacists would act totally clueless and say it would be another hour or more. Lines were always long because employees were so slow and absolutely clueless. I would repeatedly make vaccine appointments online just to show up and be told they didn't actually have any vaccines in stock. Avoid pharmacy at all costs read more

Dirty store, empty shelves and terrible customer service. We stopped in because we were across the street at Portillo's. Never again. We have to customer service to purchase liquor, it's locked behind a cage. After waiting over 5 minutes the guy mozied over like he was in the backroom sleeping. At checkout they have to scan your DL, to verify you're of age. The guy at the counter was an idiot. He made smart comments about my age, about us being married and about buying alcohol. Really? Just overall needs new management to clean up staff and store. read more

Walgreens - the inside of a grocery store - Drugstores Near Me - Chicago, Illinois

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Ran in to grab a card. I didn't walk through the store, but the parts I was at was very clean. I was able to get what I needed. The cashier was very friendly. read more

Says open 24/7, but they always closed at night, Hours need to be updated correctly. To be specific this location had doors locked on Sunday at 12am. read more

I've been going here for 3 years now. Pharmacy is awful. Staff will pick up the phone and immediately put you on hold without even saying a word. Then when they do finally decide to assist the call, it's a nightmare of a conversation (typically) with an over aggressive attitude - then they just hang up. Little to no common courtesy when picking up meds at the counter. I have no idea how management has allowed this. 1.5 stars speaks for itself. Worst Walgreens in entire area. Having to move pharmacies is a pain but luckily CVS on Ohio is close enough. read more

Just a regular Walgreens nothing special at all,....,................................

The pharmacist, Michelle, was very insensitive to a situation where Walgreens had been incompetent at refilling a necessary medication that was out of stock temporarily and then promised for pick up after a week of going between pharmacies she would not fill because it was never canceled at the other pharmacy which was closed and then canceled online but didn't process quickly enough, resulting in yet another day without medication. This pharmacy needs to close -very disorganized and unreliable. The technicians are asking for customers to do their job by going between their pharmacies to cancel and coordinate prescriptions-this is nearly impossible for an elderly or sick person to navigate: You'd think an educated pharmacist would have sense to remedy this kind of issue with a better solution than excuses of staffing issues. I fully support the walk out and close down of any Walgreens that cannot uphold a vital part of the healthcare system. I give the staff and process 1 star for being the pits You'd think with the technology today that the pharmacist would have some ability with their own computer system to manage a cancellation in order to refill a script properly. I could not be more disgusted in the pharmacy employees and process at Walgreens. They would be better off not existing and such a let down to the community they cannot serve. read more

Not a great Walgreens, as the other reviews attest. I get my prescriptions filled here because they accept my insurance; otherwise, I would go to CVS, where the staff is friendlier and more professional. I always seem to wait a long time for them to find my prescription, even though I always call it in and am assured that it's ready. I think the pharmacy assistants here are poorly trained, and they just don't seem to have any executive functioning skills. The pharmacists are professional and helpful, and I always end up dealing with them because the person at the pharmacy checkout can't cope with my order. The store itself is fine; I'm seeing reviews that say the shelves are empty, but I haven't experienced that. I don't shop here much, as CVS is just as far from my condo, and it's a nicer store, but I'll sometimes pick something up when I'm getting my prescriptions filled. There are homeless people often hanging around outside, but this is downtown Chicago, and, if you live here, you know that it's just how it is, so I don't fault them for that. read more

This is the worst pharmacy I've ever been to by a long shot but it's the only place close to me that accepts my insurance- staff is rude and lazy, and they tell me my prescription will be ready by a certain time and it's always late- if there's another available pharmacy go there as this place sucks ... the guy with the long hair at the counter also didn't know how to put my insurance in correctly read more

Walgreens - Pharmacy - Drugstores Near Me - Chicago, Illinois

THE HEAVY SET SHORT employee or whatever she was With the Monroe piercing and blue chipped nails that was there on Friday night @ 10:30pm ( had no name tag ) needs to get fired and go to the ring and let that anger out. Mad for doing her job and was wrong every time. Kept walking away saying profanities at the top of her lungs and got herself out of breathe and was extremely unprofessional. She was making sure we heard, she wasn't going to help us because there was a "line" but, we were already in line waiting to load our card. Kept saying she couldn't load my card and it kept going through so she felt some type of way that I even knew her job better than her. And then said that Pedro probably allowed us immigrants to put money in our cards. Which was extremely racist and I would never do that to anyone. Highly upset that this behavior is allowed. Fire her. read more

Worst pharmacy customer service ever. The drive-through is poorly managed and their Covid testing policy is dumb. A car should not be required to take a covid test when there's no one else in the drive-thru and the person would have to get an Uber/Lyft instead -- further possibly infecting more people! The lady running the drive-thru was incredibly rude and unhelpful. read more

The worst pharmacy with rudest staff ever. Urgent care called in an Rx for a pain med got torn Achilles tendon hours ago. It still wasn't ready and the pharmacist was on an unannounced 45 minute meal break (no sympathy here- I'm a pharmacist in pharma R&D who routinely takes 5 minutes lunches at my desk while doing meetings, etc). They blamed the number of Covid injections they had to give today. Maybe they should require appointments like every other pharmacy so they can focus on their core business). read more

Such great staff here - pharmacy and retail staff both! They work so hard for so many customers! They always help me, answer my questions, and provide good service. read more

Didn't do the drive thru but loved reading the reviews about it. Stopped in to get a few things I needed. Found what I was looking for, check out was quick, person was nice and spoke to me. Store seemed clean and organized. Not much else to say except I won't be using the drive thru :-) read more

Walgreens - Drugstores Near Me - Chicago, Illinois

Extremely rude, disrespectful and discriminatory blonde (?) female tech at the pharmacy just before noon today. Since you have zero clue re: basic customer service, quick recap even you should be able to understand.... 1. Have a clearly indicated line for the pharmacy. 2. If a person was clearly waiting for you and was there way before the other person even walked into the store.....that person who was there first should go first. 3. CVS on Orleans gave me what I needed in less than a minute - including the entire checkout process. 4. Now I know why my company switched their entire prescription benefits exclusively to CVS and that's 15k+ employees and their families. read more

If I could give this Walgreens 0 stars I would. DO. NOT. GO. HERE. I'm so serious. The entire staff is incredibly rude. They REFUSED to fill 2 of my medications which sent me to the ER. Their reasoning was "it's too early to refill" when my doctors specifically requested an early refill for me for health issues I'm struggling with. I talked to the pharmacist there and she yelled at me bc she wouldn't fill it like you're not my doctor???? Absolutely ridiculous I have an issue here every single time I need a refill. On top of that, nobody lets you know when meds are ready while the app says it's still in progress. I passsionately hate it here. read more

Fun update: the drive thru pharmacy line is just as inefficient, almost comically so. What a dump. I have been waiting for my prescription for 22 minutes in my car. Their computer system is down. I am furious with their recurring blatant disregard for their customers time. read more

I don't dislike many things but the pharmacy and service at this location are the worst I have ever experienced. This review is after dealing with them several times and not based on a one time experience. read more

I don't understand the low reviews for this Walgreens. I take one medication that is experiencing a national shortage and one that is available but is extremely expensive. The pharmacist has been understanding and unfailingly helpful in helping me find the medications I need -- suggesting effective substitutes or searching for the best price alternative. The retail staff are available and helpful in finding non-pharmacy products. I also don't understand the Covid testing in-car only policy (unless due to space limitations in store which they could just tell you about), so I just keep a coupe of test kits at home. Having a patient, understanding pharmacy staff more than makes up for one frustrating policy -- at least for me. read more

This is by far one of the worst Walgreens Pharmacy I've ever been to in my life. I'm writing this as I sit on the phone being put on hold for the fourth time with them just picking up the phone and immediately putting it on hold. No communication in between. Just picking it up and putting it on hold immediately. Finally answered and they HUNG UP. It's impossible to fill a prescription here and it's ridiculous!!!!! Get this under control!!! The front desk checkout people are great but the pharmacy absolutely SUCKS! I shouldn't have to wait 30 minutes to fill a prescription just to be hung up on!!! This is peoples medicine!!!! Don't keep them waiting and unable to get it filled. Absolutely ridiculous. read more

Unbelievably rude staff from the pharmacy, seems like they concentrate the most unhappy and angry employees to work there. It's extremely unpleasant need to get anything from them. Go to somewhere else if you don't want to be poisoning by their rudeness read more

The staff at the pharmacy was very helpful. I had an emergency prescription needed and they were able to accommodate quickly!

Dirty, gross store. Long line at the pharmacy with at least two people who were actually crying about how difficult it was to get their prescriptions filled. read more

Love the ability the get in and out quickly. Must watch the sales and coupons for the best prices...it is a drug store after all. Loyalty program changes a lot but I think they finally have it right. As a consumer watch for their clearances and discontinued items as the discounts are quite deep. Definitely a great quick trip store. read more

This is generous as should be 0 stars, as this Walgreens pharmacy as well as 2 others I have visited are all terrible. I use to go to CVS and what a difference!!! Walgreens corporation should be embarrassed by how poorly run their pharmacies are. The pharmacy staff is awful. I went to pick up a prescription after I received a text that my prescription was ready. There were 2 prescriptions but they only filled one and had trouble finding it in the mess of bags. Then they finally found it and when I asked about the second one, The pharmacy tech said I would hav to wait an hour and a half for them to fill it! Help! read more

Not as nice as the Walgreen's on State and Randolph but it's not bad. Great place to stop in and buy a drink, some sunscreen and a candy bar. As long as you don't want a Fifth Avenue, because they didn't have those. Checkout was pretty fast. Store was a little messy and disorganized. read more

Walgreens - a variety of drinks on shelves - Drugstores Near Me - Chicago, Illinois

I was absolutely mad with this place, as they don't maintain order, it's not safe even if you are in a car, as those panhandlers keep bugging you. The service is absolutely awful, this place is full of grumpy people read more

I went online and made an appointment to do a Covid test. My car is in storage in another state. I walked to my appointment to be safe and not possibly infect a cab driver or an Uber driver. I stood in the drive-through and I was told that I couldn't be taken because it is a drive-through and I am on foot. I said well then can I come inside and they said no it's drive-through testing only I stated well I'm in the drive-through. They said you need to get a Lyft. SO DUMB! SOOO DUMB. Then in the background the pharmacist said if you read the email you would see it says drive-through only then the tech said yeah like over hundred times! So rude and demeaning! The irony is me standing in the drive-through I am further than 6 feet away as if I was in a car with tons of fresh air around me! wake up!!!!! read more

Would not let me get a Covid test because they require to only do it via drive-they even though I explained I didn't have a vehicle and considering most people in the city do not own vehicles and refused to let me walk up to the drive-thru or get it in person at the pharmacy. Outside of there being no reasoning they could provide as to why, the willingness to provide another option was nonexistent even though the confirmation email they send says they will. read more

Since I was staying at a near by hotel, I needed few supplies for the evening so I stopped into this 24hr Walgreens (which is a plus). It's a typical Walgreens where the employees don't care. End of review. read more

The best thing about this Walgreens isn't that it's open 24 hours but rather it's right across the street from Portillo's. Honestly I think just about every time I go to Portillo's I'm going to Walgreens for one thing or another just because it's right next door. The storefront entrance faces Ontario, not Clark and this store even has a decent sized parking lot too. read more

Walgreens - 24 hours - Drugstores Near Me - Chicago, Illinois

Their pharmacy service is a nightmare. I have spent and I am not kidding, hours on hold to speak to a pharmacist. This has been on more than one occasion only to be disconnected multiple times. I realize they are busy but it has been this way for several years and they do nothing about adding staff. When picking up prescriptions, there is often a long line and only one person working with patients. The staff is tired and rude. Its taken me forever but I am finally moving my account to CVS read more

I really wish I would have read reviews before coming here. I hate Walgreens, but have still been to many around the country. This is by far the worst one. Avoid at all cost. Seriously, stay away! read more

I would give 0 stars if that were possible. This is the worst walgreens i have ever been to in my life. All the staff is rude. Their covid testing policy is extremely stupid and arbitrary. So you're telling me because I don't have a car I have to pay for an uber to go through your drive thru? I think not. I would rather take my business to CVS where there is no problem if you go inside to get tested. Another thing, their automated phone system made me want to throw my phone in the lake. DO NOT GO HERE. read more

Stopped in to get a prescription refilled which costed over $300. I had tried phoning my insurance company and looked up every coupon online but no one could help bring the cost down. Victoria noticed the problem and tried a manufacturer's coupon that didn't work at first. She then asked 2 other members of the pharmacy team and they not only told me what coupon was the best to use, but they helped me activate it and answered any questions I had along the way. The end result was my $300 prescription now costed $5! In addition to this they were very knowledgeable on the medication itself and made sure to brief me on any precaution. I have taken my prescriptions to many different pharmacies in the downtown Chicago area but had never experienced this level of customer service. I wish every pharmacy cared for patients like this one. Needless to say I will never go anywhere else. read more

The pharmacy employees are very rude and not helpful at all!! The first Walgreens I tried to use in this area told me my prescription would be ready in a couple hours. They didn't fill it and closed the store without notifying me. They were also very rude! I will try my best not to use Walgreens in the future. read more

First time in Chicago. Just came here for some hair spray ... the cashier Majid* not sure his correct name spelling, asked for both me and my friends ID when I was purchasing the items . Very weird and he was rather rude for no apparent reason . Whatever I guess the store is good for what it's supposed to be good for. Would rather walk to another location in the future, he just made uncomfortable read more

Piling on to say I've had exactly the same problems for years, and then some. Chronically understaffed, extremely hard to reach by phone -- one time I called 5 times in a row, each time getting cut off while waiting in queue from 20 to 40 minutes. Yesterday, I went in person to check on a prescription refill that had been "out of stock" for 8 days. Waited in line for 20 minutes, watching staff fumble through multiple bins to find the prescriptions of people in front of me. Noticed while I waited that somebody's lunch was sitting on chair in the pharmacy waiting are while staff walked by it -- not very sanitary or attentive to the environment. When my turn came, I asked why they hadn't ordered my med from another store. Staff person didn't know. Asked why this common med was so delayed. Same answer. Asked for advice about what do as I had been waiting for 8 days -- the answer was to try another location. Walked to the the Walgreens at Michigan and Chicago, was in stock, filled in 15 minutes. Another concern: The med list I maintain on the Walgreens website doesn't reconcile with the med list in the Walgreens automated refill phone system. All of this adds up to a medication safety concern, as well as just plain bad service that seems entrenched as normal for this store read more