I don't usually patronize this Walgreens location for the simple fact that they have a reputation of terrible customer service, no matter what you are there to buy. I have no patience for nonsense like that. Unfortunately, my daughter has a mild ear infection and since we already had dinner plans in Chinatown, I opted to have her prescription sent there instead of our regular Walgreens. What could possibly go wrong?
Well, first off, when we got there, I literally stood in line for over 15 minutes, mind you there was only ONE person ahead of me. Even after the lady walked away, no one behind the counter even looked up to acknowledge my existence. So, I stood and waited..and waited. Finally, the girl behind the counter comes up & asked what I needed. I told her that I was there to pick up a prescription for my daughter, Amoxicillin for an ear infection. She blanked stared me for a few seconds, then I explained to her that it was a doctor's order that was sent about an hour prior. Without even going to check, she immediately says to me that they JUST received it, so it won't be ready for another half hour. I knew that was a lie, because I saw the doctor send the script, and it had been well over an hour by the time we got to the Chinatown area from the Northside. So basically, I waited in an empty line for almost 20 minutes just to be told that I would have to wait AGAIN because our prescription wasn't ready.
Half hour past, my mom ended up going back inside to pick up my daughter's meds because I couldn't deal with this madness anymore. She disappeared for another 20 minutes! I thought something had happened to her, so my kids & I headed back into Walgreens to see what was going on. Turns out that our prescription STILL wasn't ready in the half hour time that was promised to us. My mom stood waiting AGAIN. On top of that, she was given Amoxicillin powder. The pharmacist comes running out to tell her assistant to take it back, that she needed to add water to it. Really?! To top it all off, when we took the meds out of the plastic bag, the bottles were all sticky & grainy as if they spilled or something. So tacky!! All in all, THE worst experience I've ever had picking up a prescription.
I am so over this Walgreens and their incompetent staff. No customer service skills or professionalism whatsoever. DO NOT GO HERE!! read more