Sally Beauty Supply has been a long-time staple in the Bristol Commons Plaza- & is quite possibly…read morethe longest-tenured store between both the Plaza and the Annex. It stays around because there's no competition & they serve a need in the community. I'm also pretty sure Sally (what I'll be referring to Sally Beauty Supply throughout the review) knows this, too. They've got bankers hours and are rarely open by the time I get out of work, making a Sally trip one that must be planned in advance, despite living less than 1/10 mile from the location. As for the store itself, it's nestled in the plaza, next to some empty store fronts, GNC, & Once Upon A Child. The parking is plentiful, but shared with all the plaza stores. Outside, it's purposely forgettable (due to no fault of their own), following the odd Olde English tudor style aesthetic of the plaza. Inside, unfortunately, is equally forgettable, and especially poorly lit. It's well lit by the front register- either through the sunlight in the day, or through lights at night, but it gets creepily dark as you navigate the aisles and head towards the rear of the store. In the daytime, I'm pretty sure the lights are off- as I can't even read the product labels in the aisles. The sunlight alone doesn't do enough of a job illuminating the store, and it definitely makes it feel unwelcoming- like I'm in a place I shouldn't be. The store itself is also equally forgettable and dated as the outside. It looks exactly as I remember from my childhood, 25 years ago. As for the product selection- it's certainly the most in-depth beauty supply selection of any store in Bristol & the surrounding towns (with exception of Plainville's ULTA). Don't come in expecting for bargains- you won't really find them here. You can get a year long membership card to pay lower prices on items, but the difference isn't consistent. Sometimes, it does make for a great deal, and sometimes, the price difference is nominal. Plus, the membership is NOT free. As for customer service, it's not the best. I usually go in there to grab items for my girlfriend or for my stylist friend when they need me to run an errand. Because I'm a guy, I'm immediately followed around as if I'm not to be trusted with the sacred beauty supplies, & they attempt to shop *for* me, which is something I really dislike. Overall, Sally serves a need. Their hours aren't convenient, their prices aren't affordable, the store is unwelcoming & dark, & the customer service makes me feel like I'm a child. I go there so I don't have to wait for products online, and because it's ridiculously close to home. So, if you need obscure or professional beauty supplies in a pinch, Sally gets the job done.

Very unsatisfied with the level of customer service and the return policy at Sally's Beauty Supply…read morein Bristol, CT. I bought a Wahl electric head shaver a few months back, it was $59.99. With the high temperatures & humidity we are experiencing this Summer, the blade completely rusted out in the middle of July. Went to the store, they told me they had never seen anything like that happen before, but they did give me the # for Wahl customer service. I bought a replacement blade, cost me another $28. The person ringing me out was quick to inform me that there is no return on replacement blades. Fine. The process of taking my replacement blade on & off is a major inconvenience (which I had to do, to avoid having the new blade rust out also). Bottom line, this Wahl head shaver is a piece of junk. I ended up buying a better quality head shaver from WalMart, at least I know if I run into a problem with it, WalMart has a better return policy. Was it the fault of Sally Beauty Supply that my blade rusted out ? No, but they are selling a crappy product which is prominently displayed behind their counter. Yeah, directly behind the cash register. I feel like I basically flushed $100. I won't be doing business with Sally Beauty Supply ever again, if I need a grooming product, I'll order it from a business which has a return policy. And why go to the store like this if the employees are only good for just ringing up your purchase ?

Good service good price the staff is nice and the location is easy to find with lots of parking.read more

Highly recommend for tattoo removal services. Service has always been very good and I've felt well…read moretaken care of. After 4 sessions, my tattoo is almost gone. I feel the prices are reasonable but do increase based on the size of the area. There is ample parking as this office is located within a larger medical building. Facilities are clean and everyone adheres to mask mandates. Laser tattoo removal is painful but the folks here try their best to make you comfortable.

They don't answer their phone- some business! Maybe they…read moreshould use some of their profits to hire a receptionist...

Excellent medical grade facial. I love the hydrotherapy facial, it has a lymphatic drain portion…read morethat makes your skin feel tighter and gives your skin a soft feel. It isn't a "relaxing" zen facial, but your skin looks and feels great after! As someone who loves to squeeze pimples and get stuff out of pores you more out for a few days after, too! Gross to say, but I don't think I'm alone with doing extractions at home! For best results hydrate before you go, that helps whenever you are getting any type of facial. It's a warm, inviting environment, I will be back!

This Salon is Fantastic! Always receive the finest quality haircuts. I wouldn't go anywhere else!read more

I have been going to Nefertari for well over a decade and continue to this day to be wowed at the…read morehair cuts I've received! Gert is personable, reliable, considerate, skilled, current, knowledgeable, and confident in both styling and operating a successful business. Do yourself a favor by having your next cut/color/updo/perm/blowout/trim at this incredible salon in downtown Bristol.

The prices I don't know what they charge per unit it wasn't aware I should say I paid $500 for 10…read moreunits on each side because they gave me a cup of coffee that was from Starbucks I didn't realize because it was the first time I feel so taking advantage of please ask the amount of price per unit and don't let them do this to anybody else

As I write this I am livid! I have been a customer for many years. Prior to my relocating across…read morecountry, I was obsessed with this place. I have spent many thousands of dollars since my first visit! back in the day when Brooke was working in southington the two were an unstoppable business. When I relocated back to the east coast my first call was to 180 Renu. to my surprise, the business had exploded and there were new locations and staff. Christina worked very hard and rightfully so, opened up new businesses. Due to timing and availability I haven been to all locations since. When I had my appointment in the Middlebury CT office, I was not impressed with the staff. The young woman behind the counter did not smile, or remotely come accRoss friendly or welcoming. I was barely in the door and she rushed me in the back. The Nurse practitioner there rushed me just as much, barely speaking to me pri to injecting me. It was only when done she very fakely said " so what do you do, blah blah". literally as she walked me to the front to leave. It was so rushed I said " what time do you guys close", thinking that I was causing her to be late for something. Well, I wasn't. Clearly she wanted to leave and made me feel exactly that way. I never said anything because I give people the bene of the doubt. Maybe a bad day? No. I saw the same Front office girl in southington and again tried to politely say hello, how are you. Only again to be met with an unwelcoming stare. The Newington office was fantastic all around. I wish I could remember the PA in front desk, girls name because they were both awesome! Very friendly, very professional, very welcoming. Here's where I am extremely upset and unhappy. I was enrolled in the monthly club and for the better part of the last year there were no issues. Now, the fact that I had a large large, some of money stolen out of my account., Is no fault of theirs clearly. About six weeks ago maybe longer I was told by one of the girls at the front desk in Southington that due to the full amount, not being able to be successfully deducted, that I was going to be charged full price With no etc., etc. Now I get it, it's a business, and obviously being a faithful, client that has referred many people and spent thousands and thousands of dollars Apparently does not make a difference in being lenient while I am going through personal issues with my bank and getting the finances cleared up due to the theft. I get that it's a business. But I will this, not only did I hear it from the girl on the phone before I got there, but then one of the women at the front desk, I grossly over apologized for the inconvenience that actually only affects me as the customer, paid full price and moved on. Now, I just finally had a chance to go through my old email account and saw email after email after email basically being seven days apart from each other stating that "if I did not figure out the automatic withdrawal situation that I needed to give them a" CREDIT CARD" in all caps or I would lose my discount and be charged full price! "thanks for understanding The read exactly the way her shitty attitude intended them to . The problem with this is, you already told me this a month and a half ago "multiple times. So when I walked out, we were all under the understanding that I was no longer in the monthly discount club by having the automatic withdrawals, yet I'm still getting these distastefully written emails That most certainly came across as if they were yelling, and being disrespectful. They were also repeated every seven days until 8 July. Now, I would never, ever say that Christina is not fantastic at what she does, because she is. We all know that you are only as good as your office staff, regardless of you have following your name and signature. I myself have been in healthcare For many, many years, and if anybody ever spoke to a customer the way that I've been spoken to previously let alone those distastefully and disrespectfully written emails,, people's heads would roll! I don't know who this young lady named Jordan thinks she is, but she needs a serious fucking attitude adjustment, and in my opinion should be let go. But the damage is done with me. I never ever give people a reason to speak to me the way that she did via email or over the phone., And I sure as hell I am not going to allow that to happen again! It saddens me greatly that and almost decades worth of business is now worthless, and I am certain that the owner Christina will not be happy regarding these situations, but that unfortunately is not my job to be concerned about. I was a very loyal and faithful customer that is now lost due to some pretty shitty office staff! Again, I do not want these to throughout all locations and employees, that simply would not be fair. I do, however, want people to be aware of my very unfortunate circumstances. When paying for high dollar services, NO one should be made to feel the way I have