I had to come to CT to help my elderly parents obtain some medical supplies for their home care…read more Upon entering Charm Medical, my daughter and I were greeted by a friendly and receptive associate (Deanna). Deanna showed us the products that she had to offer and was very knowledgeable regarding them. She made our purchasing and ordering very easy and efficient! Kuddos to great customer service!!!

The staff was extremely helpful, respectful and polite. The store had all of what we needed and…read morethey helped us bring it to our vehicle. Amazing service!

Wow! What an awesome employee!! I assume that the gentleman who I met today was the owner. I've…read moreworked in customer service for 10+ years and I could not have had better service! After one terrible experience at a medical supply store in West Hartford and one not so great one in Torrington, Medicare sent me here. Now, usually I would have been extremely upset... Medicare sent me here, and they cannot even take my insurance for a wheelchair, due to new insurance regulations. This gentleman was the kindest and most helpful person I have met in a long time! He knew all the information that no other medical supplier knew (or at least shared with me!). He printed up all the information that I needed for the medical suppliers that I needed to contact. He also made a suggestion for the exact one that I should go to! I wish there was more people like him in this world! Helpful, kind and super friendly!! I would recommend Better Health LLC to anyone who is looking for a medical supply store!! One suggestion for consumers, call first if you have Medicare. Under the new Obamacare, some laws have changed and they only can cover certain items. That's the downside, but i called Medicare and THEY sent me there! Honestly, a blessing in disguise. I got all the wonderful information on my insurance that even the Medicare agent didn't know! Thank you, again, for the wonderful service.

Over the years, we have had to borrow equipment, & have also donated to Charlie's Closet. We are…read moreso grateful for this much needed service. They were a godsend when equipment was needed quickly. Things were clean & in good working order. The volunteers were very helpful. Reminder --- (in response to the one star rating) --you cannot go there without an appointment. It is not a "store" where you can go in & pick out what you need. Call to order & set up an appointment, & your request will be ready & waiting for you.

Our Mom is in a Health and Rehab Center in Fairfield. She is slated to go home very soon. We are…read moresetting up our childhood home so she can go home. We were able to get 7 medical things we will need to bring her home at Charlie's Closet. The volunteers were awesome there.

Sana, the Pharmacy Tech, went above and beyond following through for a prescription. My dog has…read moreepilepsy, and it was very difficult to get a refill from The specialist - she persevered. This pharmacy is always VERY busy. Staff are professional and patient. Could use more staff esp during vaccines.

for the last 3 yrs lincare has been delivering oxygen on a weekly basis for my wife we've been…read moretaking care of Luis a very caring person that goes above and behind regarding what he's job requires I can't thank Luis enough so Luis thank you for all you do you're a true champion of people Vincent

I cancelled this service 2 years ago before my surgery and they still are trying to bill me for…read moresupplies. I have called several occasions speaking with multiple people with no resolution. When i explained i haven't received supplies in 2 years, their response was simply they shipped them and i should of returned them. When i explained i didn't receive any supplies in 2 years they had no answer.. BUYER BEWARE!

Use the pharmacy with caution and as a last resort. They have put me in withdrawal multiple times!…read morehave a notice that my refill was delayed "no action needed" AGAIN. So unless I take action it will not be ready after the half-hour+ wait. I'm currently on the phone waiting to be told they have "no clue" what happened that made it not get filled. This place is straight up dangerous, and if you have another option please take it. They are understaffed and poorly managed. I'm using the now 15 minutes I've been on hold to write this and there have been "more than 3 caller ahead" the whole time. I could have completed a college class in the amount of my time they have spent.

Visited twice for my COVID vaccines. This place is highly unorganized. No clear signage directing…read moreyou to the separate vaccine check-in area. The one person manning the vaccine area is also running back and forth to the prescription section. I'd brought in my paperwork but was asked to fill it out again for some reason. Waited almost 30 minutes past my appointment time. They misspelled my name on my CDC card and then put the wrong date on my vaccine record. After vaccination, the pharmacist doesn't seem to care if you wait the 15 minutes or not.