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Classic Washington St Walgreens - they love to keep you on your toes!

Something needs to change here. The pharmacy and store pick and choose what hours they are open. I can understand being understaffed, etc., but it doesn't seem okay to not provide reasonable and consistent hours for people in this community to pick up their medications. I waited 2.5 weeks to fill a prescription at this location. I called my insurance, who informed me everything was fine on their end. They tried to call the pharmacy to sort things out themselves, but could not get through to any pharmacy staff. After weeks of troubleshooting, the pharmacy maybe(?) discovered the issue - the DOB they had on file was incorrect (in spite of them asking me to verify my DOB every time I went to try and pick up?). They told me it would be ready to pick up the following day. At this point I had already paid out of pocket for some of the meds, just so I was able to take them. To be 100% safe, I tried to call them to 100% verify that they had all the right info, and that it would in fact be ready to pickup the following day. I was on hold for 30 mins before they hung up on me. I arrived the following day, only to find a piece of paper on the door announcing that the pharmacy was closed all day. Now I am still without my prescription, and I have no idea if and when it will actually be ready. I should have sent the Rx elsewhere from the beginning, which I am sure to do now... but damn! As others have mentioned, lines at both the pharmacy and front counters can be very long. Pharmacy staff seem particularly overwhelmed and/or unable to do their jobs. I once saw a pharmacy employee tell someone waiting in line that they would be the last for the day, and then asked the CUSTOMER to tell anyone else behind them that they were the last in line. This was at 4 or 5 pm, well before their posted closing time. I've never had a problem with the staff, but I don't get it. The store itself is okay, though common household goods such as paper towels will be missing for weeks at a time. My simple story is one of many. It's almost funny how often you witness stuff like this here, but seriously, can this place get it together?

Of course... Why would they be open at 10 AM?

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3 years ago

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2 years ago

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4 years ago

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2 years ago

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4 years ago

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4 years ago

Trying to get status of prescription - called middle of the day. Been on hold for 40 minutes. I dont understand how this is okay.

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7 years ago

real nice store great for your money and Iike their rewards programs pretty competitive area for soap and toiletries 2F

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Ask the Community - Walgreens

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CVS Pharmacy

CVS Pharmacy

(58 reviews)

$$

Back Bay

This is a pretty good sized location. I went in there to…read morepick up a few odds and ends and I noticed that the store was well stocked with all of the products very neatly faced and organized on the shelves. It was fairly busy in the store which is not a surprise since it is located in a very busy area. The store seemed very well kept up and maintained. The price checker and coupon machines were up and running properly and the machines are a very nice convenience to have. The store clerks all seemed busy stocking shelves, assisting customers, cleaning and so forth. There was a decent sized line at the cash registers but the cashier did a good job cashing everyone out at a quick pace. There is also a self checkout option at this location for anyone who prefers to use the self checkout. Very positive experience here.

This CVS CONSISTENTLY has the most aggressive staff of any CVS I've ever entered. Actually, it's…read morethe most aggressive staff of any store in which I've ever shopped. NOONE was at the registers. A staff member called out, to no one, in particular, to ask if anyone was at the registers. I verbally confirmed that there were not. Then, I was blindsided from behind by a staff member, a large, intimidating man, snapping at me from the self checkout, "you don't SEE me?!?" Yes, I saw you, doing your job and helping people self check out. That doesn't help any of us waiting in the long line at the registers! The woman who finally waited on me was In no better mood, muttering under her breath, "Jesus Christ..." and other unintelligible words of anger. She hissed, asking me if I had a CVS card, and I said yes... Waiting for my next instructions. This infuriated her as she swung her arm at me to point at the small screen in front of me. No words, just quiet anger. I was passed intimidated and slightly scared at this point. So, I very timidly asked her to apply my coupons, which just frustrated her even more. How is any of this behavior good for business? Do any managers actually check on the employees? If so, CVS needs to check on their managers. THE DEAL: unless you're ready for angry, hostile staff in your face, don't come here!

CVS Pharmacy

CVS Pharmacy

(41 reviews)

$

Chinatown

This CVS is great for where it is. It is right by the HI Boston Hostel and has all the essentials…read moreall in one place. They have one gallon sized water as well as 1.5 liter water bottles when I went back in late September 2021. They also have ready-made sandwiches near the front of the store in the refrigerators. I also saw that they had the tuna kits with crackers and mayo in one of the aisles. I'd highly recommend this place if you're staying nearby and need to get something quick. They're open until 11PM while most other stores closed pretty early nearby. Not sure about parking because it was walking distance from the Hostel.

My dad was at the CVS pharmacy. He was originally served by a young guy who I believe is a new…read moreemployee but afterwards, a Chinese lady named Karen (not sure if I spelled her name right), the other pharmacist co-worker, came over. My dad asked her how long the wait time will be because of his leg problems he can't stand for long periods of time. Karen said to my dad if you can't wait then you can go to somewhere else and she's the one who's in charge at the pharmacy. My mom heard what she said to my dad and was obviously very upset because is that how the pharmacist treat the elderly!? My mom was trying to argue with Karen, but Karen refused to fill the prescriptions for my dad. Does the pharmacist have the power to refuse to fill my dad's prescriptions just because of his medical disability of not being able to stand for a long time!? What happened if my dad's condition becomes life threatening because Karen refused to fill my dad's prescriptions that he needs to take on a daily basis? Will she be responding to this review?

Walgreens - drugstores - Updated May 2026

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