Never had a problem arranging and retrieving our numerous, monthly prescriptions at the Wilson…read moreStreet, Batavia Walgreens. They all do excellent work and are always pleasant/civil, always working to do their best.

Buyer Beware!! Check your receipts! Was charged 18% sales tax today at the Walgreens on Fabyan &…read moreRandall and when I asked the very helpful associate she rudely growled to me "We don't control the sales tax". Oh really?!?!? So now merchants can charge whatever they want for sales tax? I will be boycotting Walgreens and sharing my experience with as many people as I can. Check your receipts people!!!

I have been here multiple times now and I dont know why this store is less than 5 stars. The staff…read moreis very nice and helpful. I interacted with the cashier the pharmacist and everyone was willing to help. Definitely a good cvs.

Called to confirm my prescription was ready. The automated ai I talked to confirmed it was. I…read morearrived but it was the wrong store. I told them that the AI said it was here and this was the number I called. The girl at the counter said. "Nope impossible" with a rude sassy tone. I know what I'm talking about your system is broken. You better fix it. Wasted a lot of my time.

I've been coming to this location for years. The staff is always helpful and the pharmacy is…read moreefficient most of the time. There is a location closer to my house but I like coming to this one.

Third time picking up a ready prescription took half an hour, they say it's 'to check insurance'…read more I also brought in a prescription for my cat from our vet for an asthma medication- vet says any pharmacy should be able to fill it- they didn't know what to do with it so refused to fill it and recommended I try a different pharmacy. They have no clue what they're doing here.

The Pharmacy is the rudest and angriest group of people I deal with on a regular basis. I have…read moresubmitted my insurance card 4 times yet every time I attempt to retrieve my medication my card is not in the system. I had a lady named Sheryl take over my issue. Sheryl's way of handling things it to scream into the speaker as if the customer did something personal to her. She is unhinged and out of control. I had to call the manager who kindly figured out half of my issue. With Amazon being an option and CVS down the street, you would be crazy to endure such verbal abuse to simply pick up medication.

Pharmacy staff like most Walgreens have bad customer service. They pick up the phone and…read moreimmediately put you on hold without saying anything. I was on hold for 10 minutes while they kept picking up the phone and placing me back on hold without acknowledging the hold time.

the people working the pharmacy are the rudest people i've ever encountered in my entire life. shut…read morethe door in my face cause their dinner break had just started even though i had been waiting there since before they even started their break.

I find it pretty unprofessional for staff to pick up the call and put me on hold 3-4 times and not…read moresay a single word each time. I can hear my calls get picked up and immediately put onto hold, "can you please hold" would be appreciative to know that the staff is aware I'm even on hold.

Ordered medicine I was told would be delivered within a couple hours…read more Next day 2pm and still no delivery. Since I had a doctors appointment nearby, I decided to go and pick them up myself. The pharmacy tech gave me attitude because they're ready to be picked up by a courier! I said "Yes. That was the plan but NO ONE has delivered them! They were supposed to be delivered last night. Can I just pick them up myself now?" She was upset she had to cancel the delivery order. Made me feel like it was MY FAULT that they didn't deliver it?!? What is going on? How about you deliver things when you say they will be delivered and I won't have to go do their job? Everyone there is ALWAYS MAD AND GRUMPY! Does anyone know how to smile anymore? Very disappointed that their service continues to be so bad. May have to switch to another pharmacy.

I'm done wasting my time with the Walgreens in St. Charles on Main Street. The people ,except for a…read morefew, are rude, angry, and not knowledgeable. It has become a dangerous place to depend on for your health and medical prescriptions. No surprise that the Walgreens stock has plummeted and is one of the worst performing stocks in this country. We have supported our local businesses for decades, but I think we would all be better off if it disappeared. With the exception of a few, very few, this is a collection of unhappy, rude and ignorant people, and I'm referring mainly to the pharmacy and some of the people, including the management in the main store. Sorry to leave such a bad review, but I think it's important for people considering going to Walgreens in general. I have left very few negative reviews in my life and it pains me, but the level of service and rudeness is unacceptable. There have been so many instances that I've lost count. If I could've left no stars on the review I would have.

I've never faced such an unpleasant experience as being forced to reverse a transaction after point…read moreof sale. Something wrong with the manager who so freely wasted my time to benefit a corporation after a mixup that was clearly the fault of the business.

As a lifelong Chicagoan, I'm kind of nostalgic for all the old "groshery stores" we've lost since I…read morewas a kid - from the small corner store to the Jewels, Dominicks, Nationals, and, of course, IGAs. So I'm naturally drawn to shopping in the last survivor Jewel when I can, even though I have to drive past Meier and Walmart and Fresh Market to get here. Saying that, this store always seems to go out of its way to convince me it's not worth the effort. Out of milk - or out of date milk even - items positioned will-nilly throughout the store (egg nog on an end cap in the veggie section?), aisles crowded with stockers throughout the day, not a soul around the liquor and wine department, etc., etc. Today it was the deli department's turn to disappoint me. I noticed on my phone app that they had cajun turkey breast, so I stopped at the counter to pick up a half-pound. Instead of a pleasant greeting, I got "What can I get you?" When I asked for the cajun turkey breast, the lady started looking for it. She ended up having to open a new breast. After opening the breast, she put it on the slicer and started slicing. She never asked how I wanted it, never stopped to show me the thickness, never offered me a taste. Maybe that's a lot to ask, but it seems like regular ol' customer service to me. After she handed me my slices, she said, "Anything else?" No smile, no thank you. Nope, sorry to put you out. The Express Checkout is just as curt. You stand with 10 other people waiting for another express cashier to open up, and only after the line gets down to 2 or 3 does someone come along to open a new register. Then they yell, "Next!" over and over until you scramble over to their counter. The other cashiers and staff are generally just as curt. I don't blame the staff really. This Jewel's been like this for years. Now they're making the staff all wear stickers on their shirts that say "Clear" to signify they've passed some kind of health check in these Covid days. Anyone want to bet the check is anything but a cursory set of questions and a forehead temperature check? How demeaning must it feel to have to display a tag to tell people you're not infected. Sorry folks, last time at "the Jewel" for me.

Bad experience trying to get a refund on a gallon of milk. It wasn't the five bucks, it was the way…read moreI was treated. I spend hundreds of dollars here a week lately. I'll be going to Woodmans or Walmart from now on.

They take way to long to fill your order. We waited 2 days for a script and ended up going to St…read more Charles Osco to finally get it. They never have things in stock.

Review is for the Aurora location on Orchard & Indian Trail…read more 1) Try and get through to them on the phone, not guaranteed to happen. I've tried various times and you are either from the system put on hold OR someone says, "please hold" and then either no one comes back OR the phone mysteriously disconnects after several minutes. Once, twice maybe but this has happened a number of times, extremely frustrating. 2) If you are able to get someone live, I'm sorry to say this because I'm sure there are very nice associates in the pharmacy department, however, not exaggerating, I would say at least 80% of the time, they are extremely rude. Perhaps it's the same people answering, but it represents the store in a bad light. I honestly hate having to call there but have to from time to time.

Bought a pair of headphones, and the headphones didn't work so I attempted to return them. I didn't…read morehave the receipt or the box, but had the card I paid for it with, and the headphones in hand, along with offering to put my phoje nunber in because I purchased them with my account as well. Store manager was extremely rude and refused to even try and give me a refund/replacement.