The pharmacist at Walgreens is terrific. I cannot remember his name but he has a beard and glassess. I came in to pick up the prescription for my wife who had arthroscopic surgery on her leg earlier in the morning. I needed to pick up aspirin for her to relieve possibility of blood clots and a a pain killer prescription. I spend abut 10 minutes looking at the wide variety of aspirins. I went to the counter and asked him and he told me I should select a low dose and something else which I cannot recall at the moment. He also told me the aspirins are included in the prescriptions and explained to me the dossages and frequency of the pain killer and the aspirins. I was very nervous coming from the my wife's surgery and he took time to explain the prescritions and dosages. Thank you so very much. This is why we have been using Walgreens since I was a kid growing up in Chicago, the employees care about their customers. read more

I find it pretty unprofessional for staff to pick up the call and put me on hold 3-4 times and not say a single word each time. I can hear my calls get picked up and immediately put onto hold, "can you please hold" would be appreciative to know that the staff is aware I'm even on hold. read more

the people working the pharmacy are the rudest people i've ever encountered in my entire life. shut the door in my face cause their dinner break had just started even though i had been waiting there since before they even started their break. read more

We have been using the pharmacy at this Walgreens for years and watched it slowly decline. In the last several months it has become intolerable. We go to pick up an RX that they say isn't there only to call a few days later only to be told it's been there all along. They don't follow up when your prescription is ready so when you have to call, you're stuck with that long message and prompts of several minutes that have absolutely nothing to do with your call. I have most of my prescriptions thru a less expensive mail in program, even with insurance, unfortunately not all meds are included and my insurance requires Walgreens read more

Had invasive foot surgery 5/26. Dropped off script for pain meds at around 530, daughter went back to pick it up at around 830, came home and told me the pharmacist said the doctor filled the script out incorrectly and as it's a narcotic there's nothing they can do. Immediately called the on call and explained the situation, ridiculous amount of back and forth and my pharmacist is on the phone with the doctor. WHY LO AND BEHOLD! My script was mislaid. WHY NOT JUST OWN UP TO YOUR MISTAKE??? They then had the audacity to tell me that if my daughter wasn't there in 2 minutes they were closing! What kind of business does this!? I give them the credit that they stayed open until my daughter arrived, that's it. They smeared my doctors reputation, added undo stress to an already stressful situation and were overall HIGHLY unprofessional. read more

Made an appointment for a vaccine. Website said you will not be turned away regardless of insurance status. They turned me away with no hesitation despite pointing this out. What a waste of time. read more

Updated review I was able to finally get my issue at this location sorted out but the lengths in which I had to go and the people that helped were not the most polite people but I want to commend Elvia for trying to turn around the situation with that in mind I'm aware a full refund was finally given but until this location can have staff that give more care to there customers and have more staff like Elvia there I cannot see myself returning anytime soon. read more

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I use this pharmacy from time to time and had never had a good experience. To put it bluntly, they don't know how to serve their customers and do not care. I spent hours trying to get hold of someone to straighten out a medication. Won't be using them any more. read more

I have never had such a bad experience at a pharmacy. They're NOT understaffed, there was 4 techs AND a pharmacist when I was there. They just like to do things to waste people's time, and in turn wastes THEIR time, which causes so many of their issues and backups. For instance: I was trying to get a prescription filled for an upcoming surgery I was having on a Monday. I showed up Friday evening and was told by the female pharmacist DIPIKA Y PATEL that she was going to have to call my doctors office (in Rockford) because and I quote "since their office is a long distance away we have to call to verify that this prescription isn't fraudulent". I'm sorry what? I have never heard of such a thing. She then had the audacity to ask me why I needed it and what my surgery was for.... in front of MANY other customers. Absolute invasion of privacy and she didn't even attempt to bring me to a more private area before asking me this question. I also noted my surgery was Monday and it was currently Friday evening, no one was going to be in the surgeon's office until the day of my surgery. She told me she would call me once she called them, which I knew wasn't going to happen since no one was in office until monday. I went back the next morning and a completely different pharmacist told me that "sometimes it's the pharmacist's discretion to do something like this and that we need to call because the surgeon is so far away from us". Yet they are still within Illinois, licensed in Illinois, there should be absolutely no issue. My mom, a nurse, has also never heard of such a thing. So the 2nd pharmacist admits there's no actual rule or law or statute that they HAVE to check something like this. They were being difficult just to be difficult. So in the midst of being overwhelmed with the prospect of a surgery in a few days, this pharmacist went out of her way to create even more of a nightmare of stress and hassle. I requested my prescriptions be given back to me and I went down the road to CVS where I did not receive a single question about anything. Prescription filled without any hassle whatsoever. I will never shop at or fill prescriptions with Walgreens ever again after this experience. AVOID at all costs. A gentleman just before me seemed to be having just as much of a hassle and it appears, based on the reviews being left, this is an ongoing problem with this location. read more

Stop! Do not use this Pharmacy. They are consistently unorganized and in the weeds no matter when you go. This evening I waited 1 hour for them to serve 4 cars in their drive thru. When it was finally my turn (the pharmacist confirmed our order would be ready for pick up)...3 hours later they were still running around trying to put together our order that they claimed wasn't ready and would text me when ready. Really? The Jewel and Mariano's Pharmacy are much more organized and have better prices #goodrx read more

Had an issue with my prescription and tried to work through it with the pharmacist but to no avail. I canceled a script for a name brand and opted for the generic instead ($396 for name brand, $150 for generic) Of course doing something like this always messes up insurance companies and any discounts they apply to the purchase. So, the insurance wouldn't apply and the solution the pharmacist had, was for me to pay cash - $350 for the generic. I get this script every month so I know the cost. All the pharmacist had to do was contact the insurance company to get it pushed through but didn't offer that as an option nor even tried to help further. I've done this swap in the past with other Walgreens and yes, it takes time but in the end I walk happy. I will drive to the other side of town to that Walgreens before I go back to this store. read more

Prepare to be robbed. The East St. Charles pharmacy sold my husband the generic and charged him the brand price. The price difference was substantial. When I called to complain, John the pharmacist, who would only give his first name, belligerently denied it. So the next day I printed pictures from the Internet of both the generic and the brand name, and took them to the store along with the pills sold to my husband. Forced to admit what they'd done, they then wanted to refund the money with a gift card! I said no, this was their "mistake"; they needed to put it back on the credit card. Reluctantly they did, but this required the authorization of the store manager. I'll never go to this store again. I don't think they're honest people. read more

Gotta write more...March 2017 update: I've been with this Walgreens for years. I adore my fav pharmacist Tuyen who will send one of her staff on a truly emergency basis (note: not offered...done employee's break) to drive a much needed medication to me. But tonight I encountered an extremely young Rebecca at the drive through. This must be a God thing. Much of this is personal between the two of us. But I want people to know Angels like Rebecca still exist. And this Walgreens hires people like Eric, who I also spoke with tonight that ran a couple items back to the drive through cause my pain had kept me in bed 3 days. And he did so in a "more than happy to help" way. And Pharmacist Kimberly tonight, you always smile and just make everything feel better. read more

Pharmacy is SO Disappointing! I changed pharmacies here to be closer to home and unbelievable how slow they are and absolutely NOT in any hurry EVER! ugh. switching back to walmart. read more

Pharmacy is always understaffed. Employees look burnt out, it's always a mess, there's always people waiting in the chairs for their vaccines, there's long lines in drive thru, and in store. I was told they have vaccine appointments every 15 minutes which is why other customers have to wait up to an hour to receive their vaccinations. There's only ever 1 tech that can give out the vaccines besides the pharmacist which only makes everything go slower. They're constantly doing COVID tests as well which is what backs up the drive through. There's barely ever any techs and there's always a mess of leaflets on their counters. I almost always ever only see one person filling prescriptions, I was told by a technician there that they fill over 6-800 prescriptions a day which would explain why customers are so angry that their medications aren't ready when they get there. It's very frustrating to us as customers and I feel for the workers who look like they're doing the best the can with the working conditions they're given. Every time I go there's only ever one person working both the in store window and drive thru which is 3 separate lines, doing COVID test, putting in vaccines for customers and selling prescriptions. This store / company needs to do better and help set their employees up for success, NOT failure. This environment is stressful for everyone involved and downright dangerous to the public. I only ever see one pharmacist at a time completing many tasks at once and since everything has to be reviewed by them it creates a dangerous situation if a mistake is to occur. Walgreens do better. read more

I give 0 stars. Every month there's and issue with my prescriptions. Some months ago I spoke with a manager pharmacist, and she had told me that the problem is they have to change the name of my dr to get my insurance to cover my prescriptions. I had asked if this would be a problem every month and she told me she would leave a note in the system and if they forget to change the name that I would have to remind them. So every month I try to call to remind them and I rarely get through, they always hang up before I can even speak with someone. Every month I have to drive there to remind them and then wait hours for a phone call saying when my prescription is ready. This month, like usual, they didn't call the day my Dr. Sent in my prescription. So I waited a day and still no call. I tried calling and, no surprise, I couldn't get through. I had to drive through the drive through and I informed the lady at the window the situation. She said she changed the name and it would be ready in an hour and that they would call. eventually I got a call saying there's an issue with the insurance and it's taking longer. So I tried calling again, nothing. I decided I would drive there again because I thought maybe there was a shift change and I would have to explain all over again. I arrived and it was the same girl. She told me she doesn't know what happened because she changed the name but the name got switched back and she can't change it because it's against the rules. I'm like wait, they do this every month idk what the problem is. She then informs me she will have to double check with the pharmacist. She does and then comes back and tells me that they can't change the name and that they would get in trouble if they do. Im like, so how did everyone else change it and why would the manager tell me to remind them to change the name to a different dr. She said she doesn't know but she can't change the name. So I told her I know it's not her fault and asked for the pharmacists name and the managers name so I could get this all straightened out. She then became very rude and unprofessional. I asked her if everyone who had changed the name previously would also get in trouble including her because she had changed it earlier. she said yes. I then asked if Walgreens as a company would be at fault because this isn't the only Walgreens that has done this. She then got off the speaker and was silent. I was on the phone with my fiancé at this time and asked him if he could hear everything that was going on. she then got back on the speaker and said she recommends that I speak with the manager tomorrow. I said ok but I still have questions for her. I asked again if Walgreens as a company would be at fault. She rudely said yes and that I should speak with the manager tomorrow. I said ok and asked for her name. She very rudely said that it's not important. I'm like, excuse me you don't have to be rude and it is important because when I am speaking with John I need to be able to tell him who I spoke to. She then got off the speaker and didn't reply for a while. I then ask my fiancé (because I know she can hear me) if he was hearing the way she was treating me and that she left and isn't answering me. He was listening through the speakers of my car so she must have heard him say yes, because she got back on the speaker and said that I could tell John I spoke with the pharmacist and herself. I said ok thank you, and again she was very rude and disrespectful so I drove away. I can not believe the amount of disrespect I received from this pharmacy. read more

Oh my gosh what a sweet lady working in the pharmacy!!! In using the app for a refill I noticed that I could not pick up until after 8 tomorrow...so I went to the pharmacist and shared with her I would be traveling in the am and could not pick up the script......she ask for 15 minutes and filled it on the spot!!! That service is awesome and she is awesome!! read more

Either they are understaffed or extremely slow. Every time I come here to pick up prescription it is at least a 15 minute wait, even in the drive thru lane. I will need to switch pharmacies due to the long wait times! read more

Never do reviews but this has to be done....Pharmacist is the prescription dictator she thinks. If your getting anything filled other then basic Tylenol be prepared to wait 31 days for a refill, or to go through loops to get your prescription filled. My doctor has even personally called and she still has refused to fill things how he asks. Always a problem when I come to this location. Will be bringing my business else where for good thanks to their hired, think they are doctors, prejudice pharmacist. read more

A few weeks ago, I bought Walgreen's deLish Butter Pecan ice cream. My husband and I became violently ill. We had to seek medical care. The ice cream was dated 4/3/2014. I was shocked to discover the ice cream was over a year over the purchase by date. Please reconsider shopping at this store. read more

One of the best pharmacies I've been too! Absolutely love the customer service here, been a customer for a long time! The pharmacists here are great and genuinely caring! :) read more