I am leaving this review for the Walgreens located in Banning, CA. The address is 60 N Highland Springs. Every month I purchase items for my elderly and physically disabled mother who happens to also be legally blind. I am in charge of her finances so our purchases legally must be separate. I purchased items for $2.79 x 2. The total was approximately $6. When I attempted to do a separate purchase for my mother for about $6, I was told there was a limit and I could not purchase the items. She called the manager Genevieve over and told her I was trying to buy two separtate purchases for the same items. Genevieve told me I could not purchase the items. I explained that my purchases have to be separate because of legal issues. She said they had to be two separate households. I told her we ARE two separate households. The cashier said I could leave and come back and purchase the items. I did leave the store and come back and she said, 'I meant tomorrow." Do I have to explain how petty and rediculous that is? Are you seriously losing a long-time customer over approximately $6!!!??? Are you seriously telling a customer not to purchase items at your store? This woman (the cashier - I think her name is Gloria or Angela) is always harrassing me every time I go into the store. It is jealousy. Once she asked me to let her get in front of me in line while she was on break so she could buy cigarettes. As if what I was buying was less important. Once she asked me what my name was. I told her I was not going to tell her what my name is. She said she notice I was making separate purchases. I told her yes because I have to buy them separately for a different person. This is not unheard of. It is something people do often. Then she said "I don't care if you have two accounts. I was just wondering..." Why is she focusing on what I am doing. She is going beyond her duties as a cashier. In the meantime I overheard employees talking about the high number of thefts at this store. While they are harrassing me about making separate purchases, they could litterally be making sure no one walks out the store without purchasing items, instead of harrassing a long-time paying customer who is buying items for her elderly, disabled mother!!! read more

If I could leave a negative start I would. This is the worst Walgreens and the management is horrible. Never will shop here again.

"Austin Was Smart, Detailed. & Nice" I went online at the Walgreens Pharmacy store web site for the Banning, CA location, to have some pictures printed at their Photo shop, so I could stop by and pick them up. After sending my pictures to Walgreens on line, in about an hour I went and picked up my 10 4X6 color pictures and took them home. I should have looked at them in the store because the pictures are all computer printed, and 1 of my pictures was printed in the wrong direction cutting off the top of my head on the picture. The picture was also very dark. So I went back to the store and met Austin who was in charge of the photo department. Austin was so nice as he took my cell phone and went through very detailed technical procedures to up grade my picture, and to transfer it again to print it in the correct position. I was so impressed with the way Austin explained all of his steps to me, and took a lot of time to make sure that I was very happy with the new picture he had up graded and printed. Austin is the perfect employee for Walgreens Photo department. read more

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I verified 4 times in the last week that the specific drug manufacture is documented on my acct. I was told it could be filled on Monday. Went 8pm Monday for pick up, am told can't get it till Tuesday. They can't tell me if Tuesday means midnight or 6am or 6pm. Just Not Monday. Well it's Tueaday, received a call at NOON my rx was ready, wait in line to pick up and they STILL Fill the wrong manufacture. 4 people confirmed the notation is made on the acct. These are drugs they are doling out, kinda scary they can't follow directions! read more

Photo Department- Complete joke! Placed online order for pictures. Online it stated estimated time for pick up 11:09 am. I went into the store at 12:20. There were two employees standing at the counter, talking crap about a customer. I told them my name and the woman stated that the pictures weren't ready yet. She turned around a pushed a button on the machine. She said "It'll be 6 minutes". She walked away. I asked the man any the counter how that worked. That if they weren't doing any other orders, why were mine not down over an hour last the estimated time. He said "Well. If you don't know, that list over there is all orders that need to be done." I said, "Oh. I believe it, considering your machine isn't on and doing them". He walked away from me. The female then came out and put an envelope under my pictures. It was one picture from the end and she walked away, leaving me standing there". I pushed the button for help in the camera department and she didn't even turn around. Complete joke. read more

Had a coupon for $7 dollars off a purchase of $25 or more. Coupon was printed on the 07-19-2022, I go to use the coupon on July 25th and the cashier tells me it's expired. Bad business practice. read more

Pharmacy is the worst, they don't know what they are doing and have the worst customer service. Try to avoid them at all cost take your business where you'll be actually treated like an actual customer. Rude ass people.. read more

Went in with an appointment to get Covid booster. Arrived on time, was told to wait in line (4 ahead of me). Had one window open and it took awhile to get served. What's the point? Some one with no appointment and ahead of me would get theirs ahead of me! Took awhile to process paperwork insurance, etc. finally got form, filled it out, and waited and waited for pharmacist to give shot (one on duty to give shots and fill Rx). She said another pharmacist is due in later! After almost an hour received the booster. But wait, there's more! After needed to use restroom. Disgusting! Floor grimy, especially on thresholds and corners. Waste container was filthy, especially top and door. Actual restrooms no better. No evidence of maintenance or sanitation schedule (ie log on door). If this is an example of their sanitation practices, I don't want to see or use their pharmacy again. For ANY REASON! read more

While "most" of the front counter clerks are friendly and helpful, the pharmacy department really needs an overhaul. The ladies act as if they hate their jobs and lack organizational and communicative skills. It is uncomfortable to watch the elderly ill,stand in lines that are extremely slow only to be questioned by an employee that hasn't done her research. Shame! The best part of the pharmacy is and African American Woman who I wish worked full-time. She is resourceful and sweet. But her coworkers are....‍‍‍‍‍!!!! GET IT TOGETHER WALGREENS TEAM!!!! read more

The photo department notified me my photo was ready. When I got there, they had no idea where it was. It was for my anniversary. Now I have nothing. If you have an important photo, go somewhere else. read more

This Walgreens is scary, the homeless hang out front, sleep on the the chair's by pharmacy and nothing is done about it. Management has one cashier a very small woman or an older man. How can they be safe. Pharmacy wait time is horrible. Half hour minimum. Then your told no phamasits to release medication. I won't be going back ever. read more

This is an average Walgreens with filthy bathrooms. They had what I wanted, and a good selection of candy.

I am very grateful for this Walgreens being open I drove a hour from my house to get here all my Walgreens pharmacies were closed.. they were extremely helpful and fast getting my perception ready definitely appreciated them during these difficult times . read more

Went in to get some rapid covid tests and over half of the store was unmasked despite current statewide mandate for indoor masking. Went to the back pharmacy and there was a sign saying covid tests were at the front of the store, waiting in line at the front to find out there were no more tests but no signs posted anywhere. Don't waste your time or risk your health at this store. read more

Pharmacy is painfully slow...I had a prescription called in at 4PM. I showed up at 7:30 PM to pick up my prescription. The line for the drive-thru was a mile long, so I decided to go inside. There were only 4 people in line in front of me...30 minutes later I finally got to the window and they told me to come back in an hour because my prescription had not yet been filled. What a joke!!! I have transferred my normal monthly prescription to Amazon Pharmacy. They have cheaper co-pays and ship my meds automatically. read more

SLOWEST pharmacy that I've ever been to. Takes forever to fill your prescription and also takes forever to drop off as well as pick up. Worst service ever :( read more

Walgreens - Drugstores Near Me - Banning, California

If I could negative star this place I would. They have messed up life saving medication more than once. So over this.

Avoid pharmacy drive-thru late at night. They have a sign on the window that says they MUST take a mandatory lunch hour between 1:30am and 2:30am, but they take longer than that. I got here at 1:18am today and they were already gone. It is now 2:30am and there is still no one available. Zero consideration for people that really need the pharmacy at this time and still need to work tomorrow. read more

Worst place ever to pick up medicine and go. They are either understaffed or the staff they do have are snails. Expect to wait about 40 mins to an hour just to pick up medicine. read more

I moved recently from out of state , didn't know where else to go for my medications besides Walgreens . It was nice and close to my house . After the first month of trying to get my medication from them I started looking for somewhere else that was nicer and easier ,, WELL I FOUND IT ...... the name of the pharmacy I use now is wonderful !! I call with a question and the pharmacist answers the phone right away and is so friendly !! I walk in to pick up my meds and there is no wait , they know my name now when I walk in never again will I use Walgreens in banning !! For good customer service when it comes to prescriptions the best place to go is " YOUR PHARMACY " across the street from Walgreens !! read more

The only reason they are getting 2 stars is because the checkout lady is usually very nice. The pharmacy on the other hand is useless! Every time I try to go there (that's only because I am trapped into using them because they are accross from my dialysis and I don't drive myself) there is a problem. I called days ago for my prescription and they didn't have the decency to call me to tell me that they didn't have it in stock! When I asked why they didn't order it, the woman said that they needed my dr to preauthorize it before they can order it...ok, really?! WTH? And you didn't call the dr why? She proceeds to say, "Ok, let's see how long it will take to get this for you. " Are you kidding me? I called you day's ago and told you that I needed it " on Wednesday"! I would like to say that I'm not going to use them anymore but I refuse to use CVS (That's a whole other) and my local is too small to handle certain things. read more

My husband made several trips for his diabetes meds refill. Nothing he calls the doctor office staff gets angry with him saying they ordered the refill. On the 3rd attempt Walgreens tells him oh looks like an insurance problem. Two weeks to get a refill seriously! A five minute call by us cleared it up. Tonight I come to get my moms meds. Of course not ready again. So then I find out it's because insurance won't cover it. Second time NO CALL about insurance issue . So I am asked to go back around get in line so I can pay the $11 cash price. At the price of gas they should be paying me. Ridiculous this place is becoming. read more

This is my favorite Walgreens hands down! I know all employees by first name and am here at all hours of the night and still given the best service. The managers are all very sweet and I love the beauty girl that works from 9am to 4pm she is the best. read more

Worst experience I've had with a pharmacy. I don't think anyone has a clue what they're doing. I came 3 separate times for a prescription only to get a new excuse each time and for them to say sorry we can't fill it d/t insurance. I work in this field and it's just inexcusable what they did. read more

I only use this pharmacy as a last resort because it's the only 24 hour pharmacy around. I have been treated like an idiot and criminal at moments when I most needed help. I recently requested a prescription transfer to this store because I needed medications over the Thanksgiving holiday (my preferred pharmacy is closed). Well I just found out they failed to complete this simple task. Now I have to figure out what to do without blood pressure medicine for the next 4 days. read more

Photo guy is either new or lazy... Gave him the name for the photo order. Didn't check the alphabetized photo bins or the computer. Looked at me and was like "uh.... how many photos did you order.. uh that order was canceled" How the heck do you know that??? You didn't check the bins or computer!! Ive been there enough to know how they check for your order :/ some one help this guy learn the system... read more

Keep up the tireless work of assisting clients working on getting their healing done through good hands!! read more

Walgreens - You are the greatest group of people. Thanks for your advice and service. We love you. - Drugstores Near Me - Banning, California

This pharmacy is horrible. I went to the drive thru this morning to pick up my meds and brought my loud mouth chihuahua who started barking and wouldn't shut up. The clerk at the window must of had a bad phone connection because her voice sounded tiny and tinny and weak and I said "I'm sorry I can't hear you, and she repeated and I said I'm so sorry can you repeat? The whole time my loud chihuahua was yapping and I had my hand wrapped around her muzzle trying to quiet her down. The clerk yelled "don't blame me! you need to shut your dog up!" which I could hear because she yelled it at me. I was a little shocked at her attitude and told her I wasn't blaming her. This has been bothering me all day. I almost called to speak with her manager. But I decided to yelp her. read more

The manager JEAN here is such a cranky B... Completely felt like I was a bother when I was returning something and the sweet gut at the register needed her help ... She needs an attitude adjustment because I don't think she is aware that she only works at Walgreens and not the CIA or someplace actually important... read more

So I work for a company that requires I pick up medication regularly. It's my duty to get the lowest price possible and there is always some miscommunication that gives me anxiety about getting the best price or who I am going to be dealing with. Fortunately, Melinda was very helpful and I appreciate she took the time to listen to me. Hopefully I can continue to have positive experiences like I did today. read more

I am disgusted by the pharmacy at this store. My 82 year old father went in to look for a finger splint because he fell and was bloody and bruised. When he asked the representative behind the pharmacy counter where he could find such a thing she pointed to an aisle and said "over there". As my senior father was attempting to follow her poor direction she sternly said "not there, follow my finger". First of all what has happened to customer service?! More importantly, what has happened to respect for our elders?!!! I'm only giving the store 1 star but only because I have to or I won't be able to post this review. If I had a choice I would put this store in the negative read more

Very rude clerk in pharmacy with long press on nails and a dark brown ponytail. We drove from 25 miles for a COVID booster and she announces patronizingly that the pharmacy is out. "We called everyone." I said we didn't receive a call and she jumped down my throat defending herself - "I didn't make the calls." I said, we're not blaming you." But she wouldn't stop talking defensively. I asked her to stop talking so I can ask the question which was will there be any Pfizer or Moderna coming in? She glared and said, "I don't know." So rude. She could use some customer service training. And a chill pill. read more

The drive thru is awful. Long waits and lacks management. Wanted to argue with me about that I already picked up a RX then said "oh I'm sorry it won't be ready for two more hrs. " WTH read more

Worst pharmacy I've ever encountered if your insurance covers Total Care pharmacy across the street I highly recommend using them instead they are kind informative and actually show empathy to their customers my 1 star is only for the pharmacy and the terrible attitude the staff has EVERY time my family has used them unfortunately I've given too many chances because my insurance doesn't cover Total Care pharmacy but I would literally rather pay out of pocket over dealing with this place for my medicine read more

I always had very good customer service from the pharmacy and wondered why such bad reviews. Now I know, today I called about a prescription and the person who answered was very rude. He has no respect or cared to listen to me. I have been getting prescriptions here for years and always had friendly and good customer service from this pharmacy until today. read more

I have nothing bad to say about this Wal-greens. All I can think of are Pros, so here they go: - Open 24hrs - Courteous staff - Clean floors --Organized shelfs - Stocked - Cashiers look for coupons for you when you are paying - Another register is opened if a long line forms I've not used their pharmacy (but most patrons don't either). The only time you might encounter a less than satisfactory experience is in the wee hours of the night since they only have about 2 people working and they multi-task. read more

My daughter is obsessed with squishmallows. We have been visiting every Walgreens from Calimesa to Murrieta to find the new Easter collection. Today this store was our second stop and every employee we encountered was very nice. We approached the lady working in cosmetics because we watched her interacting with a customer, and she was so helpful and friendly we thought she'd help us. She helped us look (couldn't find any) and then contacted management. She informed her they would be coming out shortly. Then Jen came out and asked us which one we were looking for. She opened three different boxes and holy cow we hit the jackpot! My daughter was so happy, I was so happy (I can finally stop driving everywhere). Their awesome customer service made our day! While everyone else has been telling us no, Jen went out of her way for us and we totally appreciate it! The cashier was also extremely pleasant. read more

Very understaffed. There were about four people waiting in line, and only one cashier. There were also two customers waiting in the photo department, and the cashier had to call on the loudspeaker twice for a customer service rep to come to the photo department (it took them about 5 minutes to come). When it was finally my turn at the register, the cashier was not especially friendly - understandably, though, when it's that busy and she's the only one! read more

I was quoted at 10pm last night for EPIPEN that was not covered my by my Blue Anthem Insurance for $5,800.00. I check in with them because of 24hour service. I went to my pharmacy 1 block away and got it for $10.00. I will never visit a Walgreens again. Not even to get gum. read more

Friendly staff. Easy check in and out - including pharmacy. I have nothing bad to say about this Walgreens. Thanks! read more