for years, this store has been my go-to. it's the closest store to my house, it has everything I need, and I love Kathy (the best clerk in the world). I'm literally at this Walgreens 2-3 times a week, if not more. seriously, I shop here a lot. when I walk in the door, Kathy greets me by name. today, I had to make a return. the first one I've ever made at walgreens. it was a walgreens brand product, like the word "walgreens" is printed on the label. but the manager would not accept the return. she stated I bought it at another walgreens. so wait. each walgreens is its own fucking special entity? bullshit. walgreens is walgreens. if I go grab some damn hill country fare from HEB, and have to return it, no one will bat an eye at which HEB I purchased it from. because no one gives a shit. but this lady made it seem like I was breaking into her childhood home, and stealing her lunch money and diaries and teddy bears. no, dude. this isn't personal. I literally cannot use this product, purchased from fucking walgreens, and thought I could get store credit, since I didn't keep my receipt, and I where would I have been using that store credit? oh shit son. at fucking walgreens. but I was denied. so fuck this. read more

I was trying to get a prescription moved over here and called the store. They connected me to some customer service center elsewhere and I was asked for all the information. At the end of those 10 minutes, I was told I needed to speak to the pharmacy directly and they put me on hold again for another 5 minutes. I eventually hung up and called the store AGAIN, asking the man that answered to connect me to the pharmacy. During the additional five minutes I was on hold, they picked up the phone twice (I could hear voices in the background) and then placed me back on hold. I hung up the phone and called HEB pharmacy, and they got it done in just a few minutes. Bye Walgreens! read more

I visited store #1933 on October 1, 2014 at about 3:00 pm. My main reason for the visit was to secure allergy relief medication. I also wanted to check the pricing on my favorite hair care products. They were indeed on sale and this Walgreens always has a great selection. I will admit that when I find my favorite hair care products I can be a little erratic in determining what products I want to purchase. I caught the eye of one of the stock persons in the aisle by the hair care products, she never greeted me or asked if she could help. I had to go to her and ask pricing questions which she answered promptly. She was sure to keep a close eye on me as I loaded up my arms with products. Next, a woman in a black smock from the cosmetics counter walked up and greeted us and lingered around a bit appearing to also be keeping a close eye on us. Now, a gentlemen passing the stock person stared at me directly and walked about 15 feet in the back of the store and kept a close eye on me. At this point I felt as though I was being watched. My partner was with me on this visit so she and I were going back and forth about products available at Walgreens versus other retailers. After about 20 minutes or so I was done looking at hair care products and moved on to the allergy medication. My partner and I spoke with the manager Lola who pointed us in the direction of the Walgreens brand allergy medicine. As we were looking down on the shelf comparing the amount of tablets per box, I could feel someone staring at us and it was the woman from cosmetics in the black smock. She peered down the aisle and when I looked up she hurried away. My final destination was the frozen section to pick up ice cream. Before I could get to the frozen section I heard "SECURITY WALK THE FLOOR, SECURITY WALK THE FLOOR" and I was one of maybe 6 customers in the store and at that moment I thought that I was being profiled for stealing. I went into the freezer and grabbed a few frozen items, picked up a stray shopping cart and went to the front cash register. It was here that I realized that I was indeed being profiled for stealing. As I loaded my items on the to counter, I put my purse in the cart so that I could locate my debit card and noticed that the cashier leaned over the cash wrap and looked right into my purse. I didn't say anything initially but as we walked toward the door my partner became very upset by it and wanted to speak to management and return the purchased items. I spoke with Lola and let her know my concerns. She apologized and advised that they don't do that sort of thing at her store and we left with the items. Today I decided to return the items and probably never set foot in another Walgreens again. My mother is coming in from Chicago and I told her that we could have prescriptions set up at Walgreens but we'll have to find another pharmacy because I refuse to ever be treated like that again. read more

How is that possible to run out of syringe for baby medicine?! Instead I got a spoon like measuring tool( it's for 18 month old, idiots) , it's completely unacceptable, I can't believe I considered it a regular pharmacy near by. read more

Incredibly inefficient, rude, unhelpful, and downright negligent. They refilled the WRONG prescription that started with the same letter as the correct one. They're both very similar so my insurance refused to pay for the correct medication. It took me four trips to figure out what was going on. Each person I spoke to gave me a completely incompetent answer. I didn't get my WRONG prescription until my third visit, when I found out that it had been incorrectly marked as picked up. No one has apologized and I was without my medication for a week. What they did is illegal and awful. DO NOT come here. read more

This place sucks. The staff NEVER call or text when my prescription is filled. If there is a problem with insurance that causes my prescription to get delayed (which is every time) they don't bother to fax my Dr. They always tell me that they do. When I call my Dr., they have never received a fax. I go back in, then miraculously, the fax machine works. Totally frustrating. This place can rot. The staff is nice though. read more

I really like this Walgreen's. It always seems clean and well stocked. The only downside is they seem a little understaffed at times. I rolled up to find a parking spot right in the front. Well, actually, no parking space seems to be bad there and there are always plenty. I walked in, went right to the chips and chose a huge bag of Doritos on sale for $1.99 and then off to the ice cream case where I found a pint of BlueBell Moolenium ice cream for $1.99. Not bad getting out of there with junk food to last me days for less than $4. I like going here rather than a gas station store because they always seem to have sales going on. I'm always appreciative of a sale!! Oh! And now they have a Redbox, which is just a bonus! read more

Came here to get my husbands prescription. But ran into a bit of a problem with the insurance. The pharmacist was more than willing to help me at 12:00am! He spent a good 25-30 minutes helping me . read more

This is my home. The best atmosphere one could even step foot into. The wide range of products, lickity split photo development and attractive staff (hello (; ), makes it the best place to visit whether you need to buy something or just have a good time. I spend a lot of time at this walgreens, and I recommend you do the same. read more

Recently got fed up with CVS south Lamar and decided to switch my account to this Walgreens. I figured they would be about the same, but I was wrong. They're so much more friendly, so much more easier to use, their online prescription refill interface is a breeze to use. Wish I switched years ago. read more

This is my first review and it's going to be about the Pharmacist named Erin Mullins. She was so helpful and wonderful. She answered all my questions never making me feel dumb or rushing me. She really took the time to find out the information i needed and was very patient. She is the nicest pharmacist i have ever met. Thank you so much. read more

My boyfriend works down the street from this Walgreens, so we are in there a lot. I really like that the employees actually remember us! The only issue I have with this location is that they don't stay on top of the Pepsi vendor when it comes to him collecting out-of-date product. We have learned to check the date on ALL Pepsi products at this location. Still, even with that issue, I love going to this location! The people there are really friendly and seem to actually care if there is an issue. Unlike the S. 1st and Stassney location.... read more

THE 24 HOUR PHARMACIST IS HORRIBLE Julianna Liang, the after hours pharmacist is very slow, not helpful, doesn't know how to use the computer systems and is incompetent. Poor customer service skills. After repeated poor experiences last year I finally changed pharmacies to CVS and had much better care. There are very few 24 hour pharmacies in Austin. The convenience of 24 hour is not worth it to me at this Walgreen's though! I hope they have hired someone better or trained her. read more

My wife came in today looking for a new foundation. Suzann helped her. She went above and beyond to make sure she found exactly what she wanted. She even helped her color match, which a lot of drugstore makeup counters won't do. She even helped her find a good remover to go with it and a base. We will be back to see her! Thank you for the great service!! read more

This Walgreens is always very slow. It takes a long time to drop off a prescription, fill a prescription, and pick up a prescription. The lines are always very long, especially for the pharmacy. This is true whether it is the drive-thru pharmacy or the walk-in pharmacy. Annoyingly, there is little to no privacy at the pharmacy in the store either. People disregard the sign that tells them where to wait, and instead stand two feet behind you, practically looking over your shoulder as you pick up your medication. Definitely do not frequent here if you like to have your medical information stay private and protected. read more

The level of incompetence at a pharmacy astounds me. Is all you have to do is drop out of high school to be qualified to work at one of these. After you tell any number of the employees there your name age date weight and occupation that don't seem relevant at all seeing as all they are doing is counting pills and putting them in a bottle you wouldn't think that there could still be human error correct? Very wrong we both are for assuming that. Adam the pharmacist is seemingly not busy while the other "assistant pharmacists" move as swift as sloths around the registers. Many wait and take in the horrors that are left unsolved one at a time until the customers get upset and leave. Occasionally and in my case before I get the scripts handed to me, the clerk yells for Adam to scan his card so that legally he is released from responsibility of patients well being. I don't know what i am about to receive because the assistant is still ringing up my pills but after she yells for him he swings by and swipes his card and says any questions without making eye contact then disappears when Im wondering just what would I have questions about because i am yet to receive anything and he didn't look at what i was getting either! So i get home and pull out Lidocaine for an injury on the skin of my stomach and the instructions are for oral use only. shake well, swish and swallow. Now I'm not an idiot but people in that position must assume that they are to give to much information or someone could use the products that they are selling in a way that could hurt themselves. Now as I called In to gain some clarity on the situation (sat on hold for 13 minutes on 2 phones because after the 10 minutes I called on my fiancee phone just to see what one got picked up first) they couldn't find me in the system because, thats right folks the narcotics that they gave me after the 3rd degree and the topical lidocaine for me to "swallow" to ease an skin irritation... wasn't even under my name. Someone should be fired. read more

I tried to switch my prescriptions to this pharmacy a while ago since they're located closer to where we live and the pharmacy is 24-hours. However, on the FOUR separate occasions I tried to call the pharmacy to switch my prescriptions over, the pharmacy line was busy. I am not one of those people who is allergic to being on hold, so the first two times I called I patiently waited for over 15 minutes for someone to help me. On both calls the automated voice told me there was one customer ahead of me in the phone queue. A real human never picked up the line and I always had to move on with my day after 15 minutes. The third time I called, I put my phone on speaker and just let it sit on hold for AN HOUR, and still no one picked up even though there was still allegedly just one person in the phone queue ahead of me. Finally I called the main store line, which was miraculously answered by a real person, and asked to speak to a manager. I told him that I had been trying to reach the pharmacy for two days and no one ever picks up the phone, but he quickly brushed me off and transferred me back to the pharmacy! Deciding that no pharmacy is worth this level of customer abuse, I gave up on my plans to switch my prescription here and am sticking with the CVS down the street. Walgreen's corporate office needs to fire everyone associated with this pharmacy and re-staff with people who actually give a damn. read more

I have been using this pharmacy for years, and it has really gone downhill lately. There is always an excessively long wait time in line (both inside and drive-through). There are times when they run out of a common drug and can only give you a partial refill, necessitating another dreaded long wait in line a few days later. Don't bother calling to speak to a pharmacist--you will be on hold a minimum of 20 minutes and then they may or may not follow through with your request (necessitating another dreaded call). I had to request a refill three times this week before it was actually filled--they had no record of the earlier requests. On 8/31, I was told "you picked up a 30-day supply on 8/1 so it's not time yet for a refill". WTH? This week I was finally able to pick up the refills on Saturday that I had requested on Monday. Refilling prescriptions should not be this difficult or time consuming. This pharmacy location is severely understaffed and poorly managed. This review is about the pharmacy only, not the store itself or photo dept.--I have never had negative experiences in other areas of the store. read more

The staff here is great. I go here daily and love that they don't ask for a card like CVS. The management is strange though. They are constantly moving things around for no good reason so I'm constantly looking for things. They went through a big redo last year but why they didn't put two registers at the front is beyond me. A lot of folks are in there for cigs so why ease the lines with another register that doesn't have cigs. I don't work in retail but can tell that's a no brainier. Also, why have the main cashier answer the phone. That's annoying when the busiest person in the place has to answer the phone. Like I said great staff but need new management. read more

The pharmacy service is terrible. In the last 6 months, they have not once managed to fill all of the prescriptions on time. They are either not ready or they forgot one.... EVERY SINGLE TIME. They have let me go without one of my prescriptions for close to a month now due to utter incompetence. I've had it and switched to another pharmacy. Use anyone else. read more

My review is only about the cosmetic Dept. Stopped there with my in laws this week. Was poking around and discovered they now sell Lumene. AWESOME. It's pretty hard to find! Monica the cosmetic employee was super helpful andy even though my Lumene products were on sale for 25% off, she produced $2 off coupons from under the counter, turning my BB into a $11 after tax purchase. Sweet!! read more

Seriously the worst pharmacy in Austin. The workers are incompetent and have no idea what they are doing. Not only has is taken 4 VISITS to get a Rx filled, but on the 4th visit they said someone "deleted" the Rx from my file and they would have to call the dr again because they can't find it so I STILL couldn't have it filled. Switching pharmacies immediately to one that can actually do their job correctly. read more

This is the absolute worst pharmacy I have ever been to in my life. It is the closest to my house but I would rather drive to North Austin than ever come back here. They have never had my prescription ready to go even if I called 3 hours ahead of time. They have told me my insurance wouldn't cover it and then they called insurance and realized it was covered. They look like pharmacy students running around like a dog in headlights.....the pharmacy line will also take you 15 mins to get through so prepare yourself whether you drive through or go in. Take my advice and go somewhere else!! They are the absolute worst!! read more

An old water gypsy once floated thru the makeup department, I asked him if they sold superglue so I could fix my Photon torpedo (trouble with the 'Corillian Martians', anyway as I was waiting in the checkout counter the oversized android cashier shot a poison dart at an old lady and then ate her skin for magical powers...I quickly assembled my Photon torpedo and disintegrated him...damn reptilians and their arrogance, but check out the prices on candy bars! read more

24 Hour Pharmacy. Thank you for saving me yesterday when I had a 3 day migraine and all the CVS stores within the city limits of Austin were out of both of my migraine px. I'm moving all of my px to this location (and away from the 29th Street CVS where the pharmacy technicians think it is ok to VERBALIZE my px in front of everyone-privacy please?) read more

They are open 24hrs a day BUT they are the slowest pharmacy I've ever been to..maybe understaffed? I don't know.

Anyone else notice being just ten cents short on change consistently?? They must be making a killing! WTH.

The ladies went in the back to find my delish BBQ pizza. Thank you very much for making my Halloween night!

The staff in the pharmacy is always so polite and helpful! Great staff, great service, great store. This store is always busy and you can tell how hard everyone works to provide the best service. Out of all the Walgreens locations I've had prescriptions filled at, this one is my favorite. read more

Went here because my doc sent my prescription here. I normally go to CVS so I was worried about them being able to fill it. I immediately asked and gave them my insurance info. I was told there would be no issue and everything went through, it would be 10 mins.. 30 mins later was told it was almost done. 30 mins later I was called up saying there was something wrong with the insurance. Finally they called my insurance who said they needed to call my prescription coverage. I was told to call them then told that they needed to call since they wouldn't give me the info necessary. Long story short after waiting an hour and a half was told it wasn't covered and needed to be transferred to CVS. No apology.. Sitting around sick for an hour and a half really sucks. read more

While the location is convenient, the customer service is absolutely horrible. I come here once a month to fill my much needed prescriptions. About every other month they are only able to do a partial fill. How? Why? I refill with the handy app on my phone. Always give them a 2 day window to fill. I just don't understand? How is it so difficult to have a very popular pill in stock. Seriously every other month, partial fill. Who has time in a day to come back twice, the next day, so on? I'll be converting my RX to CVS very soon. read more

I went in to get some glucosamine for joint pain. I noticed every brand was on sale EXCEPT my brand. So grudgingly, i went to get a package - it was the last one- and it had been opened. the last time i was in the store i rejected the opened package and bought an unopened one- and here months later- was the same opened package which i had previously rejected. now i asked at the prescription counter if they could please check and see if there were more in stock, as i was not comfortable buying a package that had been opened and possibly TAMPERED with. they send for a stock girl, and she shows up wearing an elf hat (it was near xmas). she putters around in the back for 5 minutes, and finally brings out the same opened package that i had rejected! i can only assume her supervisor told her not to restock until i had bought the opened package and left the store. i told her i cannot be sure this had not been tampered with and asked her for directions to the nearest walgreen's. again, she puttered around in back for 5 minutes and directed me to another walgreen's that was NOT anywhere near where we were. when i went to the next nearest one, not the one she directed me to, i found that the exact same product was $4 cheaper just 2 miles away at a different walgreen's! what is wrong with a store that thinks it is Ok to sell medication that has been tampered with?!?!? read more