Their pharmacy staff is literally crazy. I called in to explain how I was mistreated by an employee. The lady said "can I talk" and I said "i shouldn't have to call your ass out to say you're sorry I was mistreated" and when I said that she said ass was a bad word. I went on to say ass is the word for donkey and she thought I was calling her a donkey............. Tried to explain that this lady totally misunderstood me to the lady and then she gave the phone to someone else who was rude didn't care and assumed I was the bad guy. Is it that hard to like not get offended by a cus word as an adjective? read more

STAY FAR AWAY FROM THIS WALGREENS, IT IS MISMANAGED FROM THE TOP DOWN. On top of the litany of poor reviews regarding the pharmacy (which I can attest are accurate), the management at this store has zero focus on customer service on the retail side as well. On 1JUN at approx 1:30p, there were 19 customers in line to check out (including myself) meanwhile district manager Ashley was at the photo counter taking three employees off the floor to "train" them to sell walgreens credit cards at the POS. Despite the single cashier working calling over the intercom for assistance, in addition to two automated intercom messages for customer service in cosmetics and allergy sections, Ashley did not once stop her pitch explaining how to sell credit cards. I've worked in retail management for years and understand that there are KPIs and specific pushes that managers are responsible for, but the blatant disregard for customer experience and team playing demonstrated by DM Ashley was deplorable. There's no way this woman should be in management and I can only imagine how she interfaces with her team behind doors. After making my purchase, I went over to confront her to which she only replied "I'm sorry for not keeping a closer eye out, I encourage you to contact 1-800 Walgreens. She blatantly refused to give me her last name nor regional managers contact info to share this experience with, instead choosing to brush me off to entry level employees--I'm sure par for the course for this unfortunately misguided manager. While I'd long ago pulled all my prescriptions from Walgreens due to their monopolistic business model, poor generic suppliers and constant understaffing, I will never be patronizing this Walgreens again. I feel for the employees, which have always been kind and helpful here, but until there is a big change at the managerial level, I will not be returning. Had I not already been crunched for time on my lunch break due to this, I would have walked out and completed my purchase at a competitor. I encourage anyone from Walgreens upper management to reach out to me regarding this experience. read more

Walgreens - Just 10+ people in line behind me while Ashley (in background at photo counter) gabs away and keeps the team from assisting customers - Drugstores Near Me - Aurora, Colorado

See all

The following is copied and pasted from a request for me to rate my recent pick up experience... I rated it poor there, and has promised- am rating it poorly here too. I really didn't care for the fact that the drive thru itself appeared like it was closed... I would have second guessed (it took about 3 minutes for someone to finally come to the window) the drive thru, had I not seen someone in front of me successfully get their needs met. Not only that, but when I did inform the lady I was there to "pick up my order" and it was photos- she told me, "you have to come inside for that" I said,"your website gives the option to drive thru or park curbside"... and then she tried to charge me again! Finally, some man came over and showed her on the screen it had been paid for (I had since found my email with the notification of payment, and showed it to her) and I finally got my photos... You know, I had a screaming and crying baby in my back seat- if I wasn't in a hurry, I would have gone inside- I thought this process would be easy and convenient- instead- all I got was a headache,.. oh, and my photos- but that was ridiculous. You guys have horrible reviews online, and now I see why. I'm going to submit this there too! read more

ZERO, If I could! This place is terrible!!! I made an appointment on Walgreens.com for Covid vaccine at 7:30pm&7:45pm one for me and one for my wife , this is the place has that time available when we got there the pharmacy was closed only drive through open, asked one of the worker there and was told they short of staff so they closed and I was asking how I can make sure it won't happen when I schedule an another appointment? She said i don't know ! So ridiculous! Why you have that time slots open to the customers? It took me about an hour back and forth , Won't come back！ read more

Walgreens - Reservation - Drugstores Near Me - Aurora, Colorado

See all

They are liars they said wait one hour and we waited and we came back and then they said wait 30 minutes, worst Walgreens in Aurora/centennial. they need to get cancelled. the Southlands one. read more

*** Note this review is not based on any contact with the Pharmacy. I see some terrible reviews of the pharmacy here but I did not have any contact with the pharmacy. Pretty nice, open, clean Walgreens that is fairly easily accessible from the Southlands area. My Mom needed something after an appointment I took her to and it was easy in, and easy out. They have a daily wide range of items here, more so then my local Walgreens. This store is quite large, well lit, wide aisles with a photo center, grocery items, and the medical items you would expect from a Walgreens. Bring your Walgreens card as there are quite a few deals to be had, and the card is free. Who doesn't like to save a little money for doing next to nothing? The checkout was fast and friendly. read more

See all

I've been going to this pharmacy for about three years but over the last two or three months I've had several very bad experiences. Always a 45 minute wait whether you are in the drive-through or waiting inside for pickup. I rely on the app but recently I've had questions and have needed to call. What a nightmare. Like the other reviews say, there is a 45 minute hold time no matter what time of day you call and eventually the call Will disconnect. I talked to the store manager about this and she said she Would check the phone system and see if something was wrong. Another time I was inside and asked who was responsible for answering the phone. A man said "the phone is right next to me and I've been answering it all night," even though I had been calling all night and no one answered. I eventually drove there just to get a question answered. On another occasion I drove there to get a question answered because again no one would answer the phone and I again asked why no one answers the phone. The girl's response was, "we turn the phones off when we're busy." Once again while I was in the store I asked why they didn't answer the phone and a man yelled at me and Said " look lady, I'm answering the phone, filling prescriptions, and giving injections so contact corporate about your issues" I am your customer damn it whether I am in the drive-through, inside waiting forever, or CALLING ON THE PHONE! I was asking questions about my medication to one of the female pharmacist and she was very rude & sarcastic so I asked to speak to the manager. She said she was the manager. I asked for her name and she ignored me. Rude Managers = Bad Service. Get it together. This is the closest pharmacy to me but I'm going to switch and drive further. They'll probably appreciate it. One less customer Bitching about your sorry ass pharmacy. The prescription Status on the app is not very reliable. It will show prescription is "in progress" and the pick up date was two days ago. So, since I know I Can't call I have to visit the store not knowing if my prescription is ready or not. read more

Walgreens - Amount of time it took waiting in line at the pharmacy 1/23/22. I have back problems and the wait sparked a flare up. - Drugstores Near Me - Aurora, Colorado

This pharmacy is always a hit or miss in terms of customer service but know if you get the pleasure of speaking with Bill he's always pleasant and attentive. He's the reason I keep going back. read more

After receiving a a vaccination reminder, I was told I can just walk in when I was at the store, I was told they do not accept any walk-ins and only by appointments. read more

If you need to pick a pharmacy, do not pick this one under any circumstances. The store has the worst customer service possible (rude and uncaring), and a pharmacy that on multiple occasions has made mistakes in prescriptions. The corporate level should shut this store down; no one I know who experienced this store has anything favorable to say. Too bad there is not an option for lower ratings than a one-star! read more

Horrible horrible horrible. Just the customer service lacks completely. I am speaking only about the pharmacy department. The technicians in there really could care less about the patients and their prescriptions. My daughter had swimmers ear and had some drops that were expensive and I had to ask them to send it back to the doctor and ask for a generic one. It's been two days and I've checked back twice with them. they say they've never received the fax but also have never called me about and update on my daughters medicine. They also only faxed one time more than 48 hours ago to the doctor to get a generic. Wow what kind of compassion. 5/13/2020 I honestly don't use the pharmacy very much but when I do it's just constantly an issue. It's like they can't get it together and they can't be pleasant or nice and the professionalism is pretty much out the window. Don't roll your eyes at people that are trying to get their prescriptions and be helpful. Just go to a different Walgreens. I am. This was the last straw. read more

Zero stars. I've been there every day this week to pick up a prescription I desperately need. Wait for no less than 45 minutes and give up. I try to call and hold for more than 30 minutes before giving up. I'm done! read more

If I could give zero stars, I would. Waited in drive thru pharmacy for over 30 mins only to be told they are still "unloading" and "have a lot to unload". I was told to come back in an hour when they will supposedly have more staff available to unload. I don't understand why it takes over 30 mins to help a few people in line. It's ridiculous. read more

This is the worst Walgreens supervisors will literally leave one person to handle customers and sit and watch as the line builds second time in two months I've waited over 45 min for a ready to pickup prescription supervisor came up looked at the line over 15 people and just walked to the front of the store not helping at all this place is ridiculous save your time and go to king soopers read more

If I could give zero stars, I would. This review is strictly for the pharmacy. Always a long line whether it's indoors or drive thru. I transferred my prescription here from out of state and the pharmacy cancelled my SSRI. Closed my account while I still had refills. Confronted management and they told me they would fix it and still no medication. Had to have a different location help me. Just avoid at all costs. read more

Does anyone work in the pharmacy???? Hour long lines to pick up prescriptions and no one EVER answers the phone! Tried transferring my scripts to a different pharmacy and no one answers so can't do it! So frustrating! read more

All I have to say is to check your meds when you get meds at this location. I went yesterday for the first and LAST time. I was missing one pill out of the total count that I was supposed to get. I wonder if they are keeping pills from every order they process. If they do, this needs to be reported to the state board of pharmacy. Good Luck! read more

Walgreens, I am so freaking done with you! I have stood in line needlessly for an hour for the last time in my life. You COULD have sent me a text message informing me that my prescription was no longer available, but no, i had to stand in line for an hour to find that out. I get that you are chronically short staffed. I have overlooked it dozens of times over the last few years. No more. GET YOUR ACT TOGETHER AND HIRE SOME FREAKING HELP IN YOUR PHARMACY! And buy a freaking checkin system so that the people that somehow keep you in business won't have to stand for hours in misery and can do other productive things while they wait. I believed in you. I bought stock in you. I am selling it when the market opens on Monday, and i'm never looking back. You had your chance, actually many chances, and you blew it, over and over and over again. You basic, and i'm gone. read more

This place is the worst. Don't take my word for it, read the other reviews. This Walgreens NEVER answers the phone, is understaffed, etc. Just one example... I waited 45 minutes in line (while on phone to this pharmacy as well) and only got 4 spaces closer in a 30 person line!?!?!? I'd bet people at the end of line wouldn't make the 10pm closing time either (It was only 7:15pm). I called the King Soopers pharmacy (while still in the Walgreens line) and received what I needed in less than 5 minutes so I was outta Walgreens. Never again! Thank you King Soopers!!!! read more

I will never place an order from this store nor shop here ever again. There is no organization of anything. I placed an online order, went to pick it up and they couldn't find it but the employee told me not to worry because my card would not be charged until I picked up the items. Next day I called Walgreens customer service to tell them about the situation since my card had already been charged. She was rude but did call the store and someone confirmed they had my package there. I told them I would shop up in a few hours to pick it up. I show up again and again no one had any idea where my package was. I called customer service again and was rudely greeted again and asked for a refund. I learned my lesson, I'll stick with going to Target! read more

Picture department is terrible. They are fast but the price should be halved to match the terrible quality of the prints.

Waited over an hour for a FLU SHOT and they could give zero F****. No updates on status just stare at you like your the dumb one waiting to get the shot they do millions of dollars of marketing for. You figured they would be more prepared - and if your not at least better communication. Lordy. read more

This is by far the worst Walgreens I've been to. I've gotten photos printed here twice. Arrived well after the time mark and still photos weren't done. Finally when they print them, they cut them wrong and have to reprint. If you choose to go to this Walgreens for photos please prepare yourself to wait well over 20 minutes. read more

This store is a joke! Been waiting on an out of stock prescription for over 10 days. They don't even offer to move it. Trying calling the store and no one ever answers. I guess is what you get when your CEO comes from Starbucks. Wish they would just close this store or better yet all Walgreens!!! read more

Do not ever use this pharmacy. By far the worst customer service and experience I've ever had. I've never cried in a Walgreens until tonight. They said it would take 30 minutes to get my son's antibiotics, and in reality it took over 4 hours. They could care less that my son is sick at home and I came twice to get his stuff and waited over 40 minutes each time just for them to tell me it still wasn't ready when they said it should of been ready in 30 minutes. The lady was so rude and dismissive and could have truly cared less. Then when his proscription was FINALLY ready, they didn't even have enough to barely fill half of his bottle of medicine. And told me I'd have to come back for the rest in a few days. Absolutely ridiculous. I will never come back to this Walgreens. read more

WORST PHARMACY EVER. First, they took 2.5 days to fill a script that I needed the day it was prescribed. Then, I tried to call and was hung up on twice after waiting for 20+ minutes on the phone. Lastly, I went when pharmacy opened at 9AM to pick up script, there were 12 cars in front of me and by 9:26 ONE car had been served so I got out of line. I wish I could say this was the first bad experience with this pharmacy but this has been the pattern the last 2 years. I wish my insurance didn't have to use Walgreens or I would never go back. read more

This place is terrible! It's just so frustrating and the customer service is absolutely horrendous! unfriendly and unprofessional. I would give zero stars if that was an option. read more

The point of curbside is so that I don't have to go in!!!! But I was told by the cashier when I called that I have to go inside. Am I wrong? But last time I checked curbside is so I can get my purchases without having to go inside the store. Pointless. Never again am I using your "curbside" service. SMH read more

This has to be hands down the worst pharmacy I have ever delt with. My wife has literally came home in tears dealing with the incompetent pharmacist and the staff. We will be moving all prescriptions elsewhere. read more

Took over an hour and a half to get our prescriptions after getting a text that they were ready to be picked up.

The pharmacy is terrible. You can never speak to a pharmacist, after waiting on hold for 30+ minutes they hang up. They offer vaccinations however they are always too busy to give you one. read more

Finally took my business from them. They just can't or won't staff. The Pharmacy is an hour wait no matter the day or the time. You can try the drive thru but most of the time there is a sign saying it's closed. I do everything I can through the app and I just need to be handed my prescription, but there is no way to do it efficiently. Poor management! No reason to ever walk in this store. read more

This place is so understaffed. They can't answer the phone in the pharmacy, the pharmacy line is slow as snails. I've finally given up after 16 years of being a loyal Walgreens customer and have moved to CVS for my prescriptions read more

Service is horrible especially at the pharmacy! I've waited on hold for almost two hours and the lines are long and the drive through is always closed! read more

ZERO STARS. THE MOST INCOMPETENT AND LAZY WALGREENS I HAVE EVER had the DISPLEASURE of going to. I will be switching my walgreens effective immediately. It is a SHAME that people can not answer the phone nor do they properly assist people in the pharmacy. ABSOLUTELY APPALLING that someone can even call this a business. Do not use this store. SAVE YOURSELF. read more

I just waited 1 hour at least in line in my car and 1/2 hour of that was because the "lady" with MsAmerica on her plates did not have her insurance in order. So all of us had to wait. Why? Why not tell her to come back when she has her act together. How long are we expected to wait?? Bad business practice to make all of us wait so long read more

Pharmacist and staff are uninformed, give you the run around then make you complete a process multiple times then say it didn't go through but you don't need it. Waited 2 hours for my vaccine and was treated like I was the bad person. Not sure how any one can provide such bad service but it's possible. I will be moving my prescriptions to another pharmacy. read more

This Walgreens pharmacy is simply terrible. They have continually dropped the ball filling prescriptions.

we just moved here from Highlands Ranch. The Walgreens there was wonderful, friendly staff, good communication etc. NOT this one at 24250 E SMOKY HILL RD AURORA, CO 80016. I had a flu shot scheduled today at 9 AM arrived 15 minutes early (they require 10 mins early) Signed in, then get a phone call after I signed in from the pharmacy stating they are out of the flu shot. Today is our first snow of the season with slick roads. Could they not have called a 1/2 hour early to prevent people from driving in this weather. Also, it seems the cashiers don't have very good customer service skills. Not friendly at all. Ready to move my prescriptions away from Walgreens. Don't want to deal with these people. read more

Waited in line for 30 minutes got home and they gave me someone else prescription. Went back waited in line again to be told my dr only sent one prescription not two. Called my dr office they say it was sent. My dr called and now Walgreens says it must have got lost in the mix. No sorry just told to wait in line again. Save your time and go anywhere but here read more