This practice is Horrible. Multiple times I have brought my children here only to be told by the…read moredoctors that they don't know what's wrong with them, or there is nothing they can do to help them. Then at the end of the visit to be told that if it gets any worse make sure to bring them back in. The office staff is horrible and completely useless. No customer service experience or just basic human compassion. Multiple times when calling to schedule an appointment they have told us just to come in now, then when we get there with the sick kids they tell us that we are past the cut off time of walk in's and that we would have to schedule an appointment, or wait to be seen but they can't give us an estimated wait time. This used to be a good practice when Dr. Fore, and Dr. Nickaba were there. Such a shame that is has gone down hill this much!

We wanted to like this place. In fact, we should have switched many times and didn't because it's…read moreso exhausting to switch pediatricians. We have so many bad experiences with this place it's hard to summarize in a review but I will start with 7 day wait on test results, misdiagnosis, 2+ hour wait times... I am currently waiting to see a doctor for my toddler and it's been 2.5 hours. Someone just came in and said I might want to call around to urgent cares because I may have better luck. Ugh. Update: the doctor came in after 2.5 hours. He took maybe 3 minutes examining child... didn't even look in mouth. Missed what was clearly hand foot mouth. What a mess!

Very appreciative of the quick appt to accommodate vaccines for school . Check in check out is…read morealways easy . Examination was kind of thorough and patient-centered ​

Don't go there. We were just treated very unethically. We were running late because of a work stop…read more We were still under the 15 minute late rule and they refused to see our child who we took out of school. I had been taking my children to this place for 10 years. Since they were babies. On top of that loyalty, the founder of this clinic was my childhood doctor!!! Her picture is on the wall!!! And we were going out of our way to this clinic out of loyalty. We live in Clayton. But we go out of loyalty. I grew up in Cary. They have seen us since we were babies. I am 50 years old. They threw 50 years away although we were still within the 15 minute late window!!!! How often do we all wait for doctors and nurses to see us!?!?? And they threw away 50 years of loyalty over 14 minutes!?!?! Backstory to the work stop: the work stop was so bad the person behind me got out of his vehicle in his scrubs and cussed at the workers. He said he had a woman on the operating table! He was a doctor. The workers and the doctor repeatedly screamed at each other. Eventually, after a long time, they allowed the cars to move. With that said, I was still at the clinic within the 15 minute late range!!! This clinic violated its own late policy!!! We are never late!!! And we never complain!!!!! This is our reward for 50 years??? Our reward for never being late??? Our reward for never complaining about the long waits?!?! Is this how you treat nice, loyal customers!?! I'm not a patient. It's clear I'm just a modern America customer. Sadly and regretfully, we pulled our kids out of the clinic. This is the New Cary. The New America. Hope y'all are happy. Don't go to this clinic. They don't value 50 years of nice and loyal patients. You're nothing to them.

Dr Arora has always been a big advocate for our daughter, who has a disability and medical…read morecomplexities. She really listened to us when so many other doctors didn't (when my daughter had a milk protein intolerance or was trying to wean from her ng tube, for instance). She's quick to make referrals when necessary and is very prompt in responding to our concerns. But she especially shined recently, when my daughter had a medical emergency while we were traveling abroad. Dr Arora worked tirelessly late at night for hours to get us medication my daughter desperately needed but couldn't get abroad. Dr Arora's compassion for our plight and tenacity in getting a prescription through to a 24 hour pharmacy goes to show what a wonderful pediatrician she is. Our family is incredibly grateful for her support over the years.

We have been going to Dr. Arora since my first baby was born. Almost 4 years later we still go here…read moreand feel very taken care of by Dr. Arora and her staff. Every time I have called in the last 3.5 years saying my child feels sick and want them TJ be seen, I get a same day appointment. They are amazing with follow up calls and taking questions over the phone. We love her so much and feel so happy there. We know our kids are in good hands because everyone who works there is amazing. It's great to go to a office where it's one doctor (a nurse practitioner is available as well) where she knows the history of your child inside out. Highly recommend.

Chapel Hill Pediatrics and Adolescents is fantastic and I'm so glad I decided to take my newborn to…read moretheir practice. I believe their Durham location is fairly new, and is part of this large building off NC 54 by the 40 Freeway (it's really easy to find). The staff is not only very friendly, but they were also helpful in getting my new little baby girl set up as a new patient. I am a new first-time mom (just over 2 weeks) and finding a pediatrician before was not necessarily easy. There are so many great choices! I noticed that Chapel Hill PA had a great website, great feedback from friends, and lots of good Yelp reviews for their Chapel Hill location. After giving birth at UNC, my little one and I got quickly set up at their Durham location and have had really pleasant visits since. We have seen Dr. Joe and Dr. Woodrum at the Durham location, and we loved them both - especially Dr. Woodrum! The doctors were both friendly, caring, helpful and attentive to my husband and I's questions and needs. Most of all, they take their time with each family they see. The pediatrics team does a great job of making new parents feel at ease and prepared for the new chapter of life that awaits them. I am so happy to have chosen Chapel Hill Pediatrics and Adolescents (Durham Location) for my newborn.

We brought our daughter to Dr. Cooley from the time she was born until she was about six months…read more The only reason we stopped seeing her was because we moved out of state, and I'm so sad that we had to leave her. We've seen a few other pediatricians since moving, and nobody has ever compared to Dr. Cooley. She's warm, kind, understanding. She has the perfect temperament to be in the field that she's in. When we had our daughter, she made us feel better about not knowing what we were doing. She never made us feel stupid for the millions of obvious questions that we asked. She always answered with grace and kindness. I wish we could replicate her because she truly is one of a kind. I would recommend Dr. Cooley to anyone - especially to new parents. She is absolutely wonderful.

We have always had a great experience at Raleigh Peds. They always manage to fit us into their…read moreschedule same day. The staff is fantastic top to bottom. Dr. Hewitt is particularly wonderful. He is thorough, kind, and clearly cares about his patients. He always takes his time and listens to my concerns. I have 4 children and they are always accommodating to our needs. I know my kids are in the best hands.

Garner Office: I have been taking my daughter here since she…read morewas born almost three years ago. Dr. Hedgepeth is amazing! I always make sure to ask for him because he has such a nice demeanor with both my daughter and me. He is knowledgeable, great at explaining things to me in a way I understand, wonderful with my daughter, and kind enough to offer me unsolicited words of encouragement about my parenting. (as a single mom with no other person contributing to the care of my daughter, that means a lot because I have nobody to make decisions with, bounce ideas off of, or to reassure me that my decisions are sound) The staff has also been very good at communicating with me and getting me scheduled in a reasonable time frame. Recently, when I needed a same day appointment, Dr. Hedgepeth was not available so we had to see Dr. Britt instead. It was the first time we didn't get scheduled with Dr. Hedgepeth. I was disappointed and worried that this other person wouldn't be as good. But Dr. Britt was also quite wonderful! If I ever leave NC, this will be one of the few medical offices that I will greatly miss.

Dr. Lopez is an absolute gem of a pediatrician. We recently switched to Western Wake Peds after…read moretime and time again hearing great reviews of the practice. Our hope in moving practices was to be in a practice that felt neurodivergent affirming -- not just tolerant. We were met with kindness and grace at our first appointment with our fourth child, a newborn baby. We came with challenges and feared a difficult visit. Dr. Lopez listened intently, asked insightful questions and provided thorough advice and guidance. Dr Lopez's follow up on a particular visit topic was timely and persistent--so appreciated as a sometimes overwhelmed mom of four! We decided to switch the older kids, including our neurodivergent child, into the practice after our first visit. I have since read Dr. Lopez's background and am delighted to see the wonderful professional experience he has as well as his presence as an educator at UNC. His teaching and volunteer roles in the community indicate to me that he is someone who is continually exposed to new and emerging information rather than remaining complacent with initial med school teachings. He has been refreshingly willing to talk to and treat us like we are collaborative members of our child's healthcare needs. We have found a collaborative and empowering approach to be an incredibly valuable trait for a physician to have -- particularly as parents of a neurodivergent child. I highly recommend Dr. Lopez to any family who values an active and educated role in their child's healthcare. Accolades and experience aside--Dr. Lopez was diligent to connect with my neurodivergent child who, after a few bad years of illnesses and procedures, often experiences anxiety in medical offices. He is kind, silly and disarming in his bedside manner with my children. A visit once began with my child fearfully hiding behind me and ended with my child delivering a big joyous hug for Dr. Lopez. We are grateful to have found Dr. Lopez and Western Wake Peds!

Super disappointed in this place. We just had a baby last September, our first one. At first, we…read morereally liked it here because of the lactation consultant. She is still wonderful. Unfortunately, we feel like every time we came with an issue, it was pretty overlooked and not much medical advice was given to us. We were better off googling the symptoms or asking our nurse friends. There were several nurses who judged the way I was feeding my son during the last two appointments. The front desk lady let me know that I would be charged even though I called as soon as I got out of the Dr office and found out I was sick/contagious and couldn't bring my son into his appointment in the late afternoon. We would drive 35 min to go here and feel like unfortunately, it was not worth our drive. We found a new office that we like much better who truly listens to our concerns and does not charge anything if you are a sick, full-time working mother who is already struggling to get out of work and doing the best she can. Again, we loved the lactation consultant, and there was a young female doctor with brown hair who we also enjoyed- she was very gentle with our son. I wish they went somewhere else. As far as the other doctors & nurses- they didn't want to hear any concerns we had. And the one front desk lady is not pleasant over the phone at all. She sounds like she does not enjoy her job... but the other front desk ladies are typically nice. She didn't even try to explain anything to me when I didn't understand the charge and then she sounded surprised when I told her we were switching practices. Overall, 3/5 stars I guess but only because of the lactation consultant and the one dr we thought actually listened to us. We did not feel a connection with any of the other staff at all.

Dr. Maria has been our son's pediatrician since he was 2, about 10 years. They are a small, caring,…read morefantastic practice and we couldn't have found better care for him. They are amazing, have a great attitude and wonderful customer oriented service.

The office and providers seem nice and knowledgeable. However, there's one medical assistant that…read moremy kid has seen twice now, and she's very unprofessional. Her name is Shatory. When doing intake for my kid, she seemed impatient, trying to rush him through. Her intake questions directed at me were not conversational, literally just words: "picky eater?", "dentist?". She had no bedside manner. No trying to connect with her patient to make them feel more comfortable. I'd chalk it up to her having a bad day maybe, but we've seen this behavior from this medical assistant twice now.

Just read about our very special doctor at Cary Pediatric Center and I had to share…read more Dr Mike Villareal saw our Piper years ago and immediately ordered an MRI after observation. She had a spinal problem and was immediately referred to Duke Children's Hospital. The following year she had fluid on the spine. The neurologist at Duke was amazing in both instances but had our pediatrician not detected a problem, she might not be walking. I saw that he recently pushed for a child to get an MRI when other doctors had not thought it was a big deal. The child had a brain tumor. He is an amazing pediatrician and I felt obligated to recommend him.

If you ever need sick apts I would go to another practice…read more My children have been going to Apex & Cary pediatrics since we moved here 10 years ago. My son has been sick once (enough to need an apt) & my daughter has never been to the doctor except well visits....until recently. My daughter 15y got a head cold a few weeks ago and we ran to fast med. In and out within an hour. Well she needed an apt last week bc her ear has been hurting off and on and we wanted to have it checked out. I call Cary Pediatrics at 8:45am 11.10.22 and they tell me they are completely booked up for the day. Okay, how about tomorrow? "No we do not 'pre-book' sick appointments". I am shocked! Again I've needed them 2 times in a decade so I don't understand not checking the schedule for tomorrow. "You can only pre-book well appointments". Okay, how about walk-in? "Our walk-in ends at 8:50am". I reply, so I can't make an appointment for tomorrow, I can't come in today and your walk-in is only open from 8am-8:50am. "Yes, call back tomorrow at 8am". I say, maybe I need to find a new practice. "Okay have a good day" and she hangs up! No offer to check other offices. I would have gone to Apex, even Fuquay. Nope, nothing! So I called JM&A was seen that day and had a great experience! Oh and they checked all of their locations! They didn't have an appointment at the closest location but they checked them all. I had to drive an extra 5 minutes which I was happy to do! Your receptionists are extremely important. I would have gone to Cary, Apex or even Fuquay-Varina. None of this was offered. She could care less that I said I will be leaving. So I left! I've had some great experiences with Cary & Apex and I've had some horrible experiences (when one of the doctors likened me putting a couple of ounces of 1/2&1/2 in my son's milk to help him meet his weight goals to child abuse...2oz of half and half is NOT child abuse and if it was joke it wasn't funny!!) even after that horrific experience I stayed (vowing never to see that doctor again). This receptionist experience, not taking sick apts over a 36-48hr hour period (since you only have 50min of walk-in clinic), not having walk-in hourS (walk-in minutes), not checking other locations ...well all of that was the last straw.