If I could go lower I would. I called about a vehicle I…read morereally wanted at another location. Was told I would be called back within the hour to confirm availability. I rearranged my day and waited. And waited. I finally called them, but was told my sales person was unavailable. I called the other dealership and found out someone put a deposit down, after this house of cars was supposed to have called them informing them they had an interested party. Not only did they call way later in the day and not call me, they caused me to miss out on a vehicle. I still have yet to hear from my sales person. If you want to waste your time, feel free to deal with house of cars. If you value your time, go anywhere else.

Peter was kind, not pushy, knowledgable. They delivered to my home without charge. I will…read morepurchase from them in future. I already told my friends what a great experience I had with this company... Thanks so much, Peter. I appreciate you. DR

I was not very happy with the detailing Lethbridge Toyota did on car. I left my car night before…read morefor 8am appointment. They kept it all day and did a rush cleaning. Very disappointed. Never again.

My experience at Lethbridge Toyota has been phenomenal! The product advisor I worked with, Jeremy,…read morewas helpful while looking at used vehicles and openly disclosed all of the information about each vehicle. Ultimately we ended up driving away with a new Highlander. Jeremy has been so helpful in explaining each feature that I've had questions about even after leaving the dealership. I've felt completely supported through the whole process. Each member of the Toyota team was quick to answer all of my questions and concerns. 5 years ago I also had a positive experience at Lethbridge Toyota with another product advisor, Reid. Reid was also very open about all of the used vehicles pasts that we looked at. We did decided to buy from a different dealership at the time because there wasn't a right fit for our family at Toyota at that time. Reid however was very influential in my vehicle purchasing and had me bring my car seat into the dealership to ensure it would fit, correctly installed in the vehicle that I purchased. I cannot thank the team at Toyota enough for always being kind and knowledgeable. You truly feel like you're part of a little community when you shop there. Thank you Lethbridge Toyota!

I recently aquired a new vehicle from Dunlop Ford and due to a misunderstanding on my part the…read morevehicle did not have some of the options I was looking for. The salesman Jesse Nordin and the sales manager Ryan Couture took immediate action to help correct the situation and the process was smooth and efficient. I am now driving the vehicle that fully meets my expectations and Jesse and Ryan were extremely helpful to assist me in correcting what essentially was a situation of my own making. Thank you and a big shout out to these guys for going over and above to truly get me satisfied. I would highly recommend anybody looking for a new vehicle to give this dealership an opprtunity for them to show you what customer service is really about. Looking after the customer!! Thank you Dunlop Ford

Purchased a new car in August 2018. It went back 3 months later for repairs. we have been taking it…read moreback every 3 months with a misfire problem. Dunlop staff tell me its repaired but return 3 months later with the same Misfire. this goes on for a couple of years. After telling them I don't want it back unless they repair it they find out the block is leaking coolant into the block and change the block. 3 months later it misfired again. They then said it was the wiring harness on the ignition. 3 months later it misfired. then they said they don't know what's wrong and cant fix it. Ford Canada said the same. I wrote to the owner of Dunlop who came up with a solution to put a monitor device in the car to detect the problem. This monitoring device failed also. After about 6 months it finally recorded the problem. They brought it in and changed out the fuel injector. First trip on the highway it misfired twice with smoke out the exhaust. Only if I knew how back their customer service was and that they didn't stand behind the products they sold I would never have bought a car from them.

I was looking at a new jeep, and Jory was so knowledgable and easy to communicate with. He answered…read moreall of my questions, and was very patient in the process. I will definitely be coming to him for my next vehicle purchase in the near future. Thanks Jory!

Gary Teruya the Collision Centre Manager is Great. Had a few issues from previous front end damage…read morethat was not done properly and Gary made things perfect. Great team and I will definitely be going back. My 96 Ram Diesel I purchased there is getting pretty tired and that will be the first place I will go looking for a replacement! Ed Yalowega

My purchase was a 2024 new PHEV Sportage. As background I have been driving Hybrid vehicles since…read more2007. My last was a Kia Optima which was a fantastic car and I could get as many as 1200 km's out of a tank of fuel. In buying the PHEV my rationale was to do my around town errands using the plug in fuel source. Then gas and hybrid on longer trips. The first month I had the vehicle this worked to plan. Filled the car once in a month. Now 17 months later it has gone major league downhill. I first reported the charging / hybrid problems 17 months ago. 1.) Electric and gas were running at the same time and I was depleting mileage on both. No one can tell me why and no one can tell me how this is fuel efficient. 2.) On a long drive to Calgary for example, my hybrid will only engage on a downhill. Never on a flat surface. If it does engage the maximum number of supplemental kilometers I can achieve is 2. No one can tell me why the hybrid will not kick in and nobody can tell me why the mileage is so putrid. 3.) When the car is running on fuel, the hybrid system never charges. The charging batteries never gets above 2. On my Optima, all the batteries would charge and then I would get 10 - 30 km's of supplemental range. Nobody can tell me why this system will not charge? Kiara is my service advisor and I know she has been doing as much as she can to get answers. On November 5th, I met with the service manager and the sales manager to discuss the problems. They committed to investigate what the options were and they would get back to me. On December 5th I went into the dealership to find out what was going on and low and behold the service manager had been fired the day before and the sales manager was nowhere to be found. No one ever got back to me. On December 22nd I took the car in at 7:30am for a 2 day assessment involving the Kia National service centre. I was given a loaner without a charger. This loaner was replaced by another vehicle which was filthy dirty along with torn paper floor mats etc. On the 22nd I worked with a different service advisor because Kiara was on vacation. He said he would keep me updated. In the afternoon of the 23rd I dropped into the dealership because I heard nothing. Coincidently, the tech was on the phone to the service centre. Elham the service advisor said they will be a while. I booked an interim appointment for the 29th. So, I took my car home with his promise he would call me on Christmas Eve morning to let me know what the go forward plan is and determine whether the appointment on the 29th was needed. I waited and waited. No call came on the 24th. When I went in on the 29th Elham was there to take my car in. I asked him why he did not call. His reply and I quote, " I had too many things to do." In my world of customer service, if I had a customer with an unresolved 17 month problem, they would be at the top of my list to call to keep them happy. So, I waited for my car and a little while later Kiara came back in. She said take your car I will get a plan together and get back to me by no later than the afternoon of the next day. As it happens, on the afternoon of the next day, I was running errands right near the dealership so I dropped in. She had no answers. It seems there is little cooperation. I suggested maybe it was time to involve the GM, Mr. Nasir Balkhy. He did not show his face. He got the parts fellow to come and talk to me. Dan was very good. He listened. He understood and he is going to try and get some things done to correct this issue. However Mr. Balky, if I were in your shoes with the opportunity to listen to a customer's 17 month non resolved problem I would be running down the stairs to listen to this customer and try and help in any way I could. This is your business. Your livelihood. Your staff would have appreciated your help in trying to resolve this issue or at the very least put a plan together. Because of your choice and I repeat your choice not to take 5 minutes and come to speak with me, you have abandoned me as a customer and your staff who are trying to do their best to help me. You can speak to anyone I have worked with at your dealership. I have been patient. Polite. Doing what they have asked me try. In no way have I been rude or ignorant. If you had of taken the time, this would be a different review. I have worked for 30 years at your level. Always and always, customers of my business were the first priority. How do you expect to have your customers be repeat customers with service like this? Back to the Sales Manager Brennen Strasser. On the 22nd we chatted about new vehicle opportunities. He said he would get back to me. I stood right in front of him in the dealership yesterday and he did not acknowledge me or even greet me.... but you know the answer, he still has not gotten back to me. This is a difficult situation. I understand. But to not get back to me for the second time is inexcusable as a manager of the organization. not over..

I just got charged $47.92 labour to replace an air filter that literally takes 2 minutes if you…read moretake your time and drag it out. Never take anything here for service unless it's covered by warranty. I certainly won't!!! I hope it was worth the $47.92 to lose all of my future business.

On a road trip with major oil leak and these guys got us is in ASAP. Very helpful and friendly…read moreservice. Down 4L due to faulty gasket on filter that was put in day before at a independent lube place. Got us on the road in under 30 min. These guys get my business on my next truck purchases. Thank you Davis team GMC !

Brought my Yukon Denali in as the rear climate control wasn't working properly. Took it there 3…read moredifferent times before they got one that worked in it and in the process punched a hole in my dash and scratched the trim up bad that they removed. The general manager refused to replace the damaged parts. Horrible service department.