Very professional, great customer service, hope I break down soon so I can go back :)read more

Don't go here! Wish I could give them NO star. The car repair was crap and $$ ripoff. Also, the…read moresecretary; she is ignorant and hasn't a clue about being even remotely personable and customer service. I went there because of the past glowing reviews and will NEVER go back. They can learn from Kirk's Tire and their amazing customer service, etc. (Just say'n).

These blood-sucking dirt bags will milk you for everything you're worth…read more My keys were stolen a little while ago, so I called the dealership to see if I could get a new key cut and get it coded. At first, I had no issues with their service other than that the service department never really got back to me after multiple times calling. My actual reason for giving them one star is because they charged me 30 minutes of labour time to temporarily install a battery, as I had forgotten to put mine back in. Now for some very niche cases, I understand it taking that time to install, but mine literally takes 4 minutes to put in and take out. There's no stabilizers or anything (despite them claiming there was), just a positive and negative terminal that you ratchet on. They would not budge on this, despite having no real grounds to justify charging me. They removed a 1/2 hour of diagnosing because they didn't consult me before doing it, but for some reason installing a battery is different. They consulted me before doing diagnosis, and they should've consulted me before charging me $75 for doing a 5 minute job that I could've easily done myself. Why their flat rate for battery installation and removal is 30-minutes of labour time when the vast majority of batteries take 5-10 minutes max, I have no clue. Maybe they only hire 8-year olds in their shop.

I bought a used Toyota Rav4 from Lethbridge Macdonald Nissan a little over a year ago. Seemed like…read moreit was in great shape. Bought the extended warranty just to be safe. A month after my purchase the back hatch stopped working. They attempted to fix it for a year, starting with all the small things which clearly were not the correct fix. By the time they got to the REAL problem, I was told I was shit outta luck and they were no longer going to fix my backhatch issue. I have been playing phone tag with the managers who still refuse to fix my vehicle. The back hatch was the number one reason I chose this vehicle and I havnt been able to use it basically since I bought it. I am not happy at all with this dealership and have stated so to the managers. They clearly are just trying to brush me off and not deal with the problem at hand. I will NEVER do business with them again nor will I ever recommend them.

I had an awesome experience with Steve Keiver the service manager. I wasn't completely satisfied…read moreafter a scheduled appointment ended without our SUV's oil being changed. I called Steve and he made it right by taking time out of his day to personally drive me to work and delivering the vehicle to my place of work later on that day after the oil change was complete. Not only did they wash they exterior of the vehicle but the oil change was on the house! I was very impressed with the way he handled the situation...a little goes a long long ways these days and I appreciate it.

They failed me as a customer. After my vehicle sat on their lot for 6 months waiting for a part, it…read moredeveloped never before seen engine issues. When I took it back for them to investigate, their prompt reply was that the engine was ruined and the only option was for a complete replacement. This didn't make sense to me so I towed the car at my own expense to get a second opinion from an independent mechanic. After relatively basic troubleshooting the cause of the issues was found and the problem component replaced. The car has never run better. I will never take any business to College Ford ever again.

Brought a used car there for a pre-purchase Comprehensive Inspection. It gives me a lot of…read moreconfidence knowing that the friendly and professional staff at Total Automotive have made sure there won't be any surprises after I have bought the car. Thanks Nathan, you have earned a lifelong customer!

Great service, friendly and honest mechanics. I definitely recommend this shop for all your service…read moreneeds!!

Thanks to Big Al's for bringing honest and trustworthy mechanics to the province. There has been a…read morelot of stress lately with several dealerships charging us for diagnostics, etc., but still having never-ending issues. I guess that's how dealerships work? I brought my XJ to them and thought the issue was the radiator fan, relay, or wiring because it's not spinning. I'm wondering how come Jaguar Calgary missed it during their inspection, since they had the vehicle for two weeks? Jayson and Damien did the impossible things that huge companies can't do. When I asked about my bill for the work done, I was shocked that it was reasonable and lower than what most dealerships normally charge me. Thanks to the owner of Big Al's for bringing us such an honest mechanic or auto repair shop. This will be our new shop for our vehicles from now on. We highly recommend Big Al's.

My car sat at that shop for 3 months after they damaged the Holley Sniper. I asked for the inline…read morefuel pump to be replaced and to redo the intake manifold because it leaked. I said put a 60psi inline pump on to replace the 60psi pump that was damaged. They put a 120psi pump on, which damaged the injectors by over pressuring the system. Then after that, a 100psi pump, because they didn't learn their lesson the first time. They claimed they had a mechanic that knew all about these TBI systems. He doesn't. At all. Anyway, they finally agreed to replace it. Three months later after much going back and forth, I finally got it back. Just a complete mess. The settings for the Sniper were largely incorrect. I was only getting fuel across the blades in 2 of 4 barrels. I returned the car and it sat for a week before I went back and got it, and they did nothing. I fixed that myself in 10 seconds. The fans, not connected to the Sniper, were set up in the settings as if they were. The IAC was not set up. The throttle/kickdown cables were loose as they didn't tighten the bracket. I fixed the issues myself in less than an hour. I still have more to check in the settings, as I'm sure I'm not done yet. They blew up the starter (which was new). They broke the sun visor off. They chipped and scratched the paint. They killed the battery (which was also new). And then to top it all off, their smooth brained secretary, Jason, loudly called me a crook in front of another customer and said I conned them into getting a new Sniper. This from a guy who told me the Holley was seeing my 350 as a 4 cylinder and that's why I wasn't getting fuel in all the barrels. They weren't supposed to touch the Sniper. If they had just put a 60psi pump on like I asked for, none of this would have happened. I spent $2500 in that shop, and I seriously regret it. This is not the full story, I could add to it. AVOID THIS BUSINESS. You have been warned.

Wow ! Jason's crew are skillful and happy. That's a good sign that they love their work and…read moretheir workmates. Service to our Highlander is fast but thorough - with a great price each visit. We got this recommendation from a trusted friend, and we're happy. Paul

My daughter's car needed a wheel bearing replaced on the passenger side, so I called My Automotive…read moreand they were able to get her in the next day. Their service was great and I highly recommend them.

We were on our way to Banff when we hit a deer. We called Fix Auto and they were able to get us…read moreback on the road until we can get a full bumper/fender replacement! Bob was awesome and the entire staff were so helpful and kind! Thank you to all! Exceptional service to a traveler from the States.

Wish I could leave a 0 star review. Shop damaged my rim and tire, accidentally took my keys on a…read moreweekend kayak trip somehow, and didn't fix the initial issue I went in for despite parts being replaced.

I was away from home on a vacation, and had a shimmy in my front end. I googled Land Rover and…read moreEllis' came up. They were very friendly and diagnosed the issue immediately, I was able to get back to my vacation with no hassle, thanks to Ellis' Auto Drome.