My experience at Lethbridge Toyota has been phenomenal! The product advisor I worked with, Jeremy,…read morewas helpful while looking at used vehicles and openly disclosed all of the information about each vehicle. Ultimately we ended up driving away with a new Highlander. Jeremy has been so helpful in explaining each feature that I've had questions about even after leaving the dealership. I've felt completely supported through the whole process. Each member of the Toyota team was quick to answer all of my questions and concerns. 5 years ago I also had a positive experience at Lethbridge Toyota with another product advisor, Reid. Reid was also very open about all of the used vehicles pasts that we looked at. We did decided to buy from a different dealership at the time because there wasn't a right fit for our family at Toyota at that time. Reid however was very influential in my vehicle purchasing and had me bring my car seat into the dealership to ensure it would fit, correctly installed in the vehicle that I purchased. I cannot thank the team at Toyota enough for always being kind and knowledgeable. You truly feel like you're part of a little community when you shop there. Thank you Lethbridge Toyota!

LADIES BEWARE! I've…read morenever had a good experience with Lethbridge Toyota. My first experience with Lethbridge Toyota was not great - when I bought my car and winter tires - and I was told by the person who sold me my car that they would give me a "free oil change." When I booked my oil change online (Oct) I specifically mentioned the FREE oil change. I received a call back to confirm my oil change, and again, I made sure they knew I was told my oil change would be FREE. When I dropped my car off and gave them the keys, I brought up my FREE oil change again for the third time. Shocker, he saw no note of it in the system, but I watched him write it down. Guess what was not on my invoice. Suddenly everyone had amnesia and there was no mention of a discount. I was told to sit and wait for the manager. I could not wait any longer and decided to pay my invoice just so I could leave with my car. Literally seconds after my FULL payment was processed the manager walks out. He had in his hand a paper with handwritten notes that clearly say "refund $109.98" (see photo). I was told they would mail my refund cheque on Monday (see photo of transcript of audio recording). Over a month has passed and guess who hasn't received a cheque in the mail. If you are following along, that is the fourth time they have lied to me about this "free oil change." This trip to Toyota cost me almost $500, and when I got back in my car the check engine light was on, and the headlight I wanted to change was still there - giant hole and all (see photo). I marched right back in and asked why I just paid for an inspection only to have my engine light on and not dealt with, not to mention they changed the wrong headlight. They had my car for 8 hours, did a road test, yada yada ... And he had the nerve to tell me they would have to run another diagnostic. When I sarcastically said, "that sounds really hard," he said, and I quote, "It is! It takes about an hour to hook it up and run - drive the vehicle while it's on!" (See screenshot of audio transcript) First of all, hooking up the diagnostic can be done in the driver seat without removing anything. Secondly, they already charged me for a road test so that should have been done at the same time. Let's not look me in the eye and tell me driving is hard. Thirdly, they had my car for 8 hours and had plenty of time to figure out why the check engine light was on. Also, I believe they intentionally changed the wrong light because it costs $333 every time they remove the bumper, and instead this way they can charge me for it twice. Look at that picture and explain to me how they replaced the wrong one. They tried to gaslight me and tell me I refused that replacement, but it was literally one of the reasons I was there. For the record, I ONLY refused the replacement of the license plate lights because I don't want those. Ladies, watch out. We all know we need to record every second we are with mechanics because they take advantage of us, and Toyota has literally never told me the truth. Not ever. Not even a little bit.

Consistently bad. Poor communication, unfair prices and service technicians who are clueless. They…read moreclearly only care about selling vehicles and not about service. If it weren't for the manufacturer's warranty, we would never go back.

Bought my B4000 from Milestone a few years back. They were awesome! I received warm, personal…read moreservice, and a steal of a deal. I loved this place so much that I brought them in a pumpkin cheesecake to thank them! My truck is still going strong. Will go back to Milestone if/when I need another vehicle.

Subaru Lethbridge has such a good service department. They are actually there to help their…read morecustomers. Subaru Calgary could learn a thing or two from them.

I asked Trent to order a set of RA flaps and it was supposed to be arrived in 1.5w. I've waited for…read moreone month but no response so I gave up waiting and had it installed in our local shop. I sent a courtesy email to let Trent know it. Trent then quickly emailed me back and apologized for their failures to notify me the arrival of the flaps and wished me enjoy the flaps. I admired his honesty and the way that he handled with mistakes by apologizing for it to his clients first, which is very rare in the vehicle business lately, at least not the ones I experiences in my Calgary. I then emailed him to see whether he still had the set he ordered for me and if yes, I would like to buy that set as well as a holiday gift for my friend in bc. We quickly got the business done and I got the flaps next day. It was exactly what I expected. A brand new RA flaps in an unopened pack, which will be a good surprise gift for my friend. Sometimes things happen unexpectedly anyway. The way we handle with what happens decides who we really are. To be a hero or a rat, it is all about the choice in our heart. What Trent has inside his heart makes him the bright future of this country. I respect this young man. With his honesty and good heart, customers could always do business with him without worries, as all the unexpected things will be resolved properly and transparently. I highly recommend this young man to anyone who are looking for honest people to do business.

I still have two years left on my full warranty, yet this dealership told me my warranty expired…read moreand charged me $306 for diagnostics that provided no answers. My vehicle was towed here after it broke down, and this is also the location where I purchased it. I showed them repeated safety-system warning lights on the dash. They admitted the lights were there, but claimed their scan "found nothing" and still billed me for it. They also gave contradictory explanations about the battery--first saying it was fine, then saying it was discharged. The warnings continue to appear, and the original no-start issue remains unexplained. They even framed it as doing me a favour by "only charging 1.5 hours instead of 2 hours." So it was $169 for them to even look at my vehicle, $84.50 to plug in and run the diagnostic scanner, and $38.02 in 'shop supplies,' with no explanation of what supplies were supposedly used.

Truck was abused while in their care. Fuel consumption jumped by 2 l/100 and items in the cab were…read morein a haphazard state. Steer clear of this dealership.