I recently aquired a new vehicle from Dunlop Ford and due to a misunderstanding on my part the…read morevehicle did not have some of the options I was looking for. The salesman Jesse Nordin and the sales manager Ryan Couture took immediate action to help correct the situation and the process was smooth and efficient. I am now driving the vehicle that fully meets my expectations and Jesse and Ryan were extremely helpful to assist me in correcting what essentially was a situation of my own making. Thank you and a big shout out to these guys for going over and above to truly get me satisfied. I would highly recommend anybody looking for a new vehicle to give this dealership an opprtunity for them to show you what customer service is really about. Looking after the customer!! Thank you Dunlop Ford

Purchased a new car in August 2018. It went back 3 months later for repairs. we have been taking it…read moreback every 3 months with a misfire problem. Dunlop staff tell me its repaired but return 3 months later with the same Misfire. this goes on for a couple of years. After telling them I don't want it back unless they repair it they find out the block is leaking coolant into the block and change the block. 3 months later it misfired again. They then said it was the wiring harness on the ignition. 3 months later it misfired. then they said they don't know what's wrong and cant fix it. Ford Canada said the same. I wrote to the owner of Dunlop who came up with a solution to put a monitor device in the car to detect the problem. This monitoring device failed also. After about 6 months it finally recorded the problem. They brought it in and changed out the fuel injector. First trip on the highway it misfired twice with smoke out the exhaust. Only if I knew how back their customer service was and that they didn't stand behind the products they sold I would never have bought a car from them.

My purchase was a 2024 new PHEV Sportage. As background I have been driving Hybrid vehicles since…read more2007. My last was a Kia Optima which was a fantastic car and I could get as many as 1200 km's out of a tank of fuel. In buying the PHEV my rationale was to do my around town errands using the plug in fuel source. Then gas and hybrid on longer trips. The first month I had the vehicle this worked to plan. Filled the car once in a month. Now 17 months later it has gone major league downhill. I first reported the charging / hybrid problems 17 months ago. 1.) Electric and gas were running at the same time and I was depleting mileage on both. No one can tell me why and no one can tell me how this is fuel efficient. 2.) On a long drive to Calgary for example, my hybrid will only engage on a downhill. Never on a flat surface. If it does engage the maximum number of supplemental kilometers I can achieve is 2. No one can tell me why the hybrid will not kick in and nobody can tell me why the mileage is so putrid. 3.) When the car is running on fuel, the hybrid system never charges. The charging batteries never gets above 2. On my Optima, all the batteries would charge and then I would get 10 - 30 km's of supplemental range. Nobody can tell me why this system will not charge? Kiara is my service advisor and I know she has been doing as much as she can to get answers. On November 5th, I met with the service manager and the sales manager to discuss the problems. They committed to investigate what the options were and they would get back to me. On December 5th I went into the dealership to find out what was going on and low and behold the service manager had been fired the day before and the sales manager was nowhere to be found. No one ever got back to me. On December 22nd I took the car in at 7:30am for a 2 day assessment involving the Kia National service centre. I was given a loaner without a charger. This loaner was replaced by another vehicle which was filthy dirty along with torn paper floor mats etc. On the 22nd I worked with a different service advisor because Kiara was on vacation. He said he would keep me updated. In the afternoon of the 23rd I dropped into the dealership because I heard nothing. Coincidently, the tech was on the phone to the service centre. Elham the service advisor said they will be a while. I booked an interim appointment for the 29th. So, I took my car home with his promise he would call me on Christmas Eve morning to let me know what the go forward plan is and determine whether the appointment on the 29th was needed. I waited and waited. No call came on the 24th. When I went in on the 29th Elham was there to take my car in. I asked him why he did not call. His reply and I quote, " I had too many things to do." In my world of customer service, if I had a customer with an unresolved 17 month problem, they would be at the top of my list to call to keep them happy. So, I waited for my car and a little while later Kiara came back in. She said take your car I will get a plan together and get back to me by no later than the afternoon of the next day. As it happens, on the afternoon of the next day, I was running errands right near the dealership so I dropped in. She had no answers. It seems there is little cooperation. I suggested maybe it was time to involve the GM, Mr. Nasir Balkhy. He did not show his face. He got the parts fellow to come and talk to me. Dan was very good. He listened. He understood and he is going to try and get some things done to correct this issue. However Mr. Balky, if I were in your shoes with the opportunity to listen to a customer's 17 month non resolved problem I would be running down the stairs to listen to this customer and try and help in any way I could. This is your business. Your livelihood. Your staff would have appreciated your help in trying to resolve this issue or at the very least put a plan together. Because of your choice and I repeat your choice not to take 5 minutes and come to speak with me, you have abandoned me as a customer and your staff who are trying to do their best to help me. You can speak to anyone I have worked with at your dealership. I have been patient. Polite. Doing what they have asked me try. In no way have I been rude or ignorant. If you had of taken the time, this would be a different review. I have worked for 30 years at your level. Always and always, customers of my business were the first priority. How do you expect to have your customers be repeat customers with service like this? Back to the Sales Manager Brennen Strasser. On the 22nd we chatted about new vehicle opportunities. He said he would get back to me. I stood right in front of him in the dealership yesterday and he did not acknowledge me or even greet me.... but you know the answer, he still has not gotten back to me. This is a difficult situation. I understand. But to not get back to me for the second time is inexcusable as a manager of the organization. not over..

I just got charged $47.92 labour to replace an air filter that literally takes 2 minutes if you…read moretake your time and drag it out. Never take anything here for service unless it's covered by warranty. I certainly won't!!! I hope it was worth the $47.92 to lose all of my future business.

I have bought my LAST 2 cars from Murray's in Lethbridge. A number of months ago I was given a…read morecompleted repair cost from a service advisor over the phone. When my wife went to pay and pickup the car, they CHARGED HER A HIGHER PRICE than the one I was given over the phone for the exact same work described to me earlier. I gave them another chance last week with a simple coolant flush and fill appointment. While checking the car they said I needed a new thermostat which made my bill over $800. On the service order, they recommended a new air filter (didn't offer to change it). I have changed filters before, so when I got home, I went to switch out the air filter and noticed the air filter bracket was BROKEN. I called two times over two days, couldn't get an answer so I left voicemails to call back, I even gave the part # of the bracket I would need replaced. It's been 6 days, NO CALLBACK yet. You can buy a car anywhere but the service after the purchase is what sets dealers apart. I will DEFINITELY be SHOPPING ELSEWHERE as Murrays has disappointed me for the last time.

The team at Murray's is top notch. Thomas, Ryan and Paul made a deal happen that I didn't think was…read morepossible. Awesome!! Thanks guys.

I was looking at a new jeep, and Jory was so knowledgable and easy to communicate with. He answered…read moreall of my questions, and was very patient in the process. I will definitely be coming to him for my next vehicle purchase in the near future. Thanks Jory!

Gary Teruya the Collision Centre Manager is Great. Had a few issues from previous front end damage…read morethat was not done properly and Gary made things perfect. Great team and I will definitely be going back. My 96 Ram Diesel I purchased there is getting pretty tired and that will be the first place I will go looking for a replacement! Ed Yalowega

I bought a new (2020) Honda Sport. Sales department very friendly and professional. Christie was an…read moreexcellent sales person and knew the product well. I would buy from her again..

The most irresponsible, unfair, and mean people!! They charged me for $2400 and I left my car with…read morea serious safety issue! so I had to pay another $1000 in 2 months to fix it AGAIN! I called them and they didn't take any responsibility and said that I can take my complaint to the court! After months, when a friend of mine who works in another dealership left them a bad review because of what they did to me, they reached out to her office phone and told her that they wanna talk to me now.. So I met the general manager, and he said "that's a shame, but our mechanic forgot to do an inspection!!(well.. thank you! because I originally took my car there for the inspection!!!); He said he accepts that they made a mistake, but he is not sorry about that because it's a human error and everyone can make it!!!!". When I asked what if I died on a highway because of your "human error"? he answered """""""""well.. that's life!!!!"""""""""". At the end he offered $300 cash and in return, wanted me no

On a road trip with major oil leak and these guys got us is in ASAP. Very helpful and friendly…read moreservice. Down 4L due to faulty gasket on filter that was put in day before at a independent lube place. Got us on the road in under 30 min. These guys get my business on my next truck purchases. Thank you Davis team GMC !

Brought my Yukon Denali in as the rear climate control wasn't working properly. Took it there 3…read moredifferent times before they got one that worked in it and in the process punched a hole in my dash and scratched the trim up bad that they removed. The general manager refused to replace the damaged parts. Horrible service department.

They break AMVIC rules and add extra fees on top of the price and sneak warranties or products into…read morethe payment quote, hoping you won't notice or do the math. When you look at the paperwork afterward, you might find $6,000+ added to the bill of sale. The finance manager doesn't disclose these details goes over things very quickly and lies through their teeth. If you complain too much GM will come in and be extremely rude to you. It feels really shady--don't trust the overly positive Google reviews. Check out what people are saying on Reddit, Yelp, and DealerRater instead. Also, look up Landsberg Auto Group and read about their practices for yourself.

I bought a Mitsubishi Mirage from lethbridge Mitsubishi back in nov 2023 first thing is i went to…read morejiffy lube and got my oil change and as soon as they open the engine coolant it stunk really bad and was filthy and the next thing is when I first bought the car i noticed a chip in the windshield so I called them and ask if they would replace the the windshield they told me they only do that if it need it so I assumed they at lea fix the chip so it would not spread but they did not even do that so if you are looking for a vehicle do not go to lethbridge Mitsubishi unless you want to get ripped off and take advantage of

My experience at Lethbridge Toyota has been phenomenal! The product advisor I worked with, Jeremy,…read morewas helpful while looking at used vehicles and openly disclosed all of the information about each vehicle. Ultimately we ended up driving away with a new Highlander. Jeremy has been so helpful in explaining each feature that I've had questions about even after leaving the dealership. I've felt completely supported through the whole process. Each member of the Toyota team was quick to answer all of my questions and concerns. 5 years ago I also had a positive experience at Lethbridge Toyota with another product advisor, Reid. Reid was also very open about all of the used vehicles pasts that we looked at. We did decided to buy from a different dealership at the time because there wasn't a right fit for our family at Toyota at that time. Reid however was very influential in my vehicle purchasing and had me bring my car seat into the dealership to ensure it would fit, correctly installed in the vehicle that I purchased. I cannot thank the team at Toyota enough for always being kind and knowledgeable. You truly feel like you're part of a little community when you shop there. Thank you Lethbridge Toyota!

LADIES BEWARE! I've…read morenever had a good experience with Lethbridge Toyota. My first experience with Lethbridge Toyota was not great - when I bought my car and winter tires - and I was told by the person who sold me my car that they would give me a "free oil change." When I booked my oil change online (Oct) I specifically mentioned the FREE oil change. I received a call back to confirm my oil change, and again, I made sure they knew I was told my oil change would be FREE. When I dropped my car off and gave them the keys, I brought up my FREE oil change again for the third time. Shocker, he saw no note of it in the system, but I watched him write it down. Guess what was not on my invoice. Suddenly everyone had amnesia and there was no mention of a discount. I was told to sit and wait for the manager. I could not wait any longer and decided to pay my invoice just so I could leave with my car. Literally seconds after my FULL payment was processed the manager walks out. He had in his hand a paper with handwritten notes that clearly say "refund $109.98" (see photo). I was told they would mail my refund cheque on Monday (see photo of transcript of audio recording). Over a month has passed and guess who hasn't received a cheque in the mail. If you are following along, that is the fourth time they have lied to me about this "free oil change." This trip to Toyota cost me almost $500, and when I got back in my car the check engine light was on, and the headlight I wanted to change was still there - giant hole and all (see photo). I marched right back in and asked why I just paid for an inspection only to have my engine light on and not dealt with, not to mention they changed the wrong headlight. They had my car for 8 hours, did a road test, yada yada ... And he had the nerve to tell me they would have to run another diagnostic. When I sarcastically said, "that sounds really hard," he said, and I quote, "It is! It takes about an hour to hook it up and run - drive the vehicle while it's on!" (See screenshot of audio transcript) First of all, hooking up the diagnostic can be done in the driver seat without removing anything. Secondly, they already charged me for a road test so that should have been done at the same time. Let's not look me in the eye and tell me driving is hard. Thirdly, they had my car for 8 hours and had plenty of time to figure out why the check engine light was on. Also, I believe they intentionally changed the wrong light because it costs $333 every time they remove the bumper, and instead this way they can charge me for it twice. Look at that picture and explain to me how they replaced the wrong one. They tried to gaslight me and tell me I refused that replacement, but it was literally one of the reasons I was there. For the record, I ONLY refused the replacement of the license plate lights because I don't want those. Ladies, watch out. We all know we need to record every second we are with mechanics because they take advantage of us, and Toyota has literally never told me the truth. Not ever. Not even a little bit.