I recently aquired a new vehicle from Dunlop Ford and due to a misunderstanding on my part the…read morevehicle did not have some of the options I was looking for. The salesman Jesse Nordin and the sales manager Ryan Couture took immediate action to help correct the situation and the process was smooth and efficient. I am now driving the vehicle that fully meets my expectations and Jesse and Ryan were extremely helpful to assist me in correcting what essentially was a situation of my own making. Thank you and a big shout out to these guys for going over and above to truly get me satisfied. I would highly recommend anybody looking for a new vehicle to give this dealership an opprtunity for them to show you what customer service is really about. Looking after the customer!! Thank you Dunlop Ford

Purchased a new car in August 2018. It went back 3 months later for repairs. we have been taking it…read moreback every 3 months with a misfire problem. Dunlop staff tell me its repaired but return 3 months later with the same Misfire. this goes on for a couple of years. After telling them I don't want it back unless they repair it they find out the block is leaking coolant into the block and change the block. 3 months later it misfired again. They then said it was the wiring harness on the ignition. 3 months later it misfired. then they said they don't know what's wrong and cant fix it. Ford Canada said the same. I wrote to the owner of Dunlop who came up with a solution to put a monitor device in the car to detect the problem. This monitoring device failed also. After about 6 months it finally recorded the problem. They brought it in and changed out the fuel injector. First trip on the highway it misfired twice with smoke out the exhaust. Only if I knew how back their customer service was and that they didn't stand behind the products they sold I would never have bought a car from them.

Thanks to Big Al's for bringing honest and trustworthy mechanics to the province. There has been a…read morelot of stress lately with several dealerships charging us for diagnostics, etc., but still having never-ending issues. I guess that's how dealerships work? I brought my XJ to them and thought the issue was the radiator fan, relay, or wiring because it's not spinning. I'm wondering how come Jaguar Calgary missed it during their inspection, since they had the vehicle for two weeks? Jayson and Damien did the impossible things that huge companies can't do. When I asked about my bill for the work done, I was shocked that it was reasonable and lower than what most dealerships normally charge me. Thanks to the owner of Big Al's for bringing us such an honest mechanic or auto repair shop. This will be our new shop for our vehicles from now on. We highly recommend Big Al's.

My car sat at that shop for 3 months after they damaged the Holley Sniper. I asked for the inline…read morefuel pump to be replaced and to redo the intake manifold because it leaked. I said put a 60psi inline pump on to replace the 60psi pump that was damaged. They put a 120psi pump on, which damaged the injectors by over pressuring the system. Then after that, a 100psi pump, because they didn't learn their lesson the first time. They claimed they had a mechanic that knew all about these TBI systems. He doesn't. At all. Anyway, they finally agreed to replace it. Three months later after much going back and forth, I finally got it back. Just a complete mess. The settings for the Sniper were largely incorrect. I was only getting fuel across the blades in 2 of 4 barrels. I returned the car and it sat for a week before I went back and got it, and they did nothing. I fixed that myself in 10 seconds. The fans, not connected to the Sniper, were set up in the settings as if they were. The IAC was not set up. The throttle/kickdown cables were loose as they didn't tighten the bracket. I fixed the issues myself in less than an hour. I still have more to check in the settings, as I'm sure I'm not done yet. They blew up the starter (which was new). They broke the sun visor off. They chipped and scratched the paint. They killed the battery (which was also new). And then to top it all off, their smooth brained secretary, Jason, loudly called me a crook in front of another customer and said I conned them into getting a new Sniper. This from a guy who told me the Holley was seeing my 350 as a 4 cylinder and that's why I wasn't getting fuel in all the barrels. They weren't supposed to touch the Sniper. If they had just put a 60psi pump on like I asked for, none of this would have happened. I spent $2500 in that shop, and I seriously regret it. This is not the full story, I could add to it. AVOID THIS BUSINESS. You have been warned.

Went there in the morning to get my muffler fixed (fitting came loose). I didn't have an…read moreappointment. They called an hour later saying that my muffler was so rusty that it needed to be replaced as well. He quoted me 400 for everything. A few hours later they called to let me know it was done. I went in to pay for it and it was only 103. I asked why it wasn't the quoted price and they said that after reviewing it again the muffler was rusty, but not to the point of replacement. It's small things like this that make customers happy. I will definitely send others their way.

I've had my oil changed a few times from this place and the service makes me wish to try other…read moreplaces. The kids who work there are always so pushy and never listen until they make me mad enough to yell at them. I really hate to lose my temper as they clearly wish to make me since I come from a background where you never argue with the customer regardless of your opinion of them or their wishes or complaints. This is very unprofessional and I blame both company policy and the management since it's obvious they have a paycheck bonus in place for associates who convince customers to spend more than they need to. Edit: My apologies for not putting this in originally but one example of what had occurred is one time when I went in I specifically stated I only wanted an oil change. The kid servicing my car approached me no less than a half dozen times trying to convince me of services I know I didn't need. For instance he tried to convince me of an engine cleaner which is recommended for cars with high mileage. However my car at the time had around 30 000 km on it, clearly I did not need the engine cleaner and the kid knew that I didn't yet tried to push it on me anyway.

very good friendly service, they knew exactly what needed to be done and made suggestions about…read morewhat could be done. Best of all they didn't pressure me, they asked if i wanted them to do something else while i was getting my oil changed and when i said no thanks that was the end of it. very comfortable, friendly atmosphere, i will definitely use them again

Went into the shop with a car that had been diagnosed by the other transmission shop in town as…read moreneeding a $3000 rebuild. Wasn't totally convinced with diagnosis so stopped at Dads as had good things about them. Very quickly confirmed that it was not a transmission problem and the symptoms suggested electrical. Gave me a few DIY checks to perform and was quickly able to narrow it down to an alternator issue messing up my transmission. Some free common sense advice that wasn't so common sense at the bigger shop down the street.

Wow ! Jason's crew are skillful and happy. That's a good sign that they love their work and…read moretheir workmates. Service to our Highlander is fast but thorough - with a great price each visit. We got this recommendation from a trusted friend, and we're happy. Paul

My daughter's car needed a wheel bearing replaced on the passenger side, so I called My Automotive…read moreand they were able to get her in the next day. Their service was great and I highly recommend them.

I was not very happy with the detailing Lethbridge Toyota did on car. I left my car night before…read morefor 8am appointment. They kept it all day and did a rush cleaning. Very disappointed. Never again.

My experience at Lethbridge Toyota has been phenomenal! The product advisor I worked with, Jeremy,…read morewas helpful while looking at used vehicles and openly disclosed all of the information about each vehicle. Ultimately we ended up driving away with a new Highlander. Jeremy has been so helpful in explaining each feature that I've had questions about even after leaving the dealership. I've felt completely supported through the whole process. Each member of the Toyota team was quick to answer all of my questions and concerns. 5 years ago I also had a positive experience at Lethbridge Toyota with another product advisor, Reid. Reid was also very open about all of the used vehicles pasts that we looked at. We did decided to buy from a different dealership at the time because there wasn't a right fit for our family at Toyota at that time. Reid however was very influential in my vehicle purchasing and had me bring my car seat into the dealership to ensure it would fit, correctly installed in the vehicle that I purchased. I cannot thank the team at Toyota enough for always being kind and knowledgeable. You truly feel like you're part of a little community when you shop there. Thank you Lethbridge Toyota!

Excellent customer service, experienced and stellar work performed. They were well organized and…read moretimely. My car looked brand new, and they cleaned it inside and out. I wasn't expecting any of that to happen. HIghly recommend this service.