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    Waggin' Tails Dog Training

    5.0 (2 reviews)
    Open • 10:00 am - 5:00 pm

    Services - Waggin' Tails Dog Training

    Private dog training

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    9 years ago

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    PetSmart

    PetSmart

    (81 reviews)

    This review is based off our experience at Petsmart Groomers, not the store itself…read more My friend and I came in here to pick up her dog yesterday from the groomers. We were the only ones in there at first. There was one girl in the middle of grooming a dog and the girl at the front desk was in the middle of a call so we waited for her to end the call. During her time on the call, my friend had to run back out to the car to grab the leash. At the same time, a man walked in to pick up his dogs as well. Cramped, small space but no problem, we all just waited there til her call ended to be helped. Now the issue... As soon as she hung up the call, she didn't acknowledge the fact that we were there first or even ask which dog we were picking up or give us the bill!! She instantly turns to the guy and says "picking up ______ & _____, right?" then hands him his bill. By this time, my friend was walking back in. Even after handing him his bill, she still didn't say anything to us. We had to tell the girl we were there to pick up a dog. She then proceeds to pick up the phone and says she has to call another client. My friend had to ask if the paper sitting in the holder was her bill. The girl didn't say anything so my friend just grabbed it to see if her dog's name was on it, and it was. Extremely rude!! You need to be assisting the customer who came in first before the others AND should be assisting them before jumping on another call. The girl who was grooming actually came over to check on us after she had finished grooming and helped us more than the one at the front desk did! Thank you to her. The one on the phone finished her call and then went to play with the dog that was just groomed. I really hate to call out my own people but sometimes you just have to. Please re-train her. That was poor customer service. Oh and my friend had also asked for an additional service to be done but realized at pick up that it was not added.

    Former groomer at PetSmart. It is a very fast paced and high stress environment for the groomers…read morewhich the dogs can feel. Recommend your pet to go to a non-corporate facility for grooming purposes.

    Petco - Grooming

    Petco

    (8 reviews)

    Do you want the same awesome quality of service that you'd receive from a troll under a bridge?…read moreThen this here's your spot, folks. We went in with your typical prescription for cat food, and were told that we probably forged it, so they couldn't sell it to us. Then, this was the really good bit, since he had no way of telling if we made all this up, we had to wait. Two weeks. For a vet. To confirm we didn't forge the prescription. The prescription that our cat has, for the food he needs, because he underwent traumatic surgery to remove bladder stones. Because it's, you know, D o c t o r P r e s c r i b e d. Then we were told we'd probably have to wait like another two weeks for it to "process." What do you mean? Does the box need to marinate in the tears of your other failed customers for like a week for extra flavor or what? I mean, this was a WILD experience. He was not only awkwardly accusatory but was pretty rude about it. He didn't bother to call our vet to confirm the rx, nothing. The real punchline here though, is we didn't bother asking for the manager because he WAS the manager. This spot? Harrrrrd pass. I called the pet food supplier across the street and she wasn't rude which I certainly appreciated.

    This experience was much better this time around. I was able to find help for a clearanced cat…read moretower, and the associate was very helpful and sweet. She also recommended the vital care program (though I don't need it quite yet), and told me about cat toys on sale.

    Waggin' Tails Dog Training - pet_training - Updated October 2026

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