Came late morning after my walk. Ordered online but still had to wait maybe 3-5mins. However, the customer service was actually good! & My food was fresh and made correctly (my waffles were cooked perfectly and not burnt which is always a plus). First time at this location so im glad that I had a pleasant experience. read more

So this was my first time at ANY Waffle House!!!! I couldnt wait to experience this popular dive!! It did not disappoint in the food department!! The grits was so delicious that i knew from the first bite i was in the south hunny!! My eggs were perfect and waffle nice and crispy! The freshly brewed ice tea was amazing!! The staff was so friendly and oozed southern hospitality!! This particular one was very small. Only a few booths and a bar. Overall great experience! Def will love back when im in the south again. read more

Waffle House - Diners Near Me - Lithonia, Georgia

This chain is going down and seems to never care to do better it's like a requirement to be a Waffle House you have to employ rude individuals and give horrible customer service without having to be held accountable for it because you can't call or contact the restaurant w/o going in personally and that's crazy because most of them don't even allow dine in anymore and when you order online they don't have a way or try to compensate the fact they are out of product... I purchased my breakfast and because my car is currently down my boss picked it up granted I did not give her the detail of the order only my name and condiments wanted... but to pay for something and not be compensated or advised of it knowing you don't have it basically false advertising at the moment and theft because I paid for good not received... this is beyond crazy and yes I'm going in this hard about my chili !!!! read more

Waffle House - My order - Diners Near Me - Lithonia, Georgia

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Came in for lunch. Waitress took a while to get to us. Then she didn't bring us our drinks. Guy cooking had a bad attitude Not a good experience read more

This is the last time we'll go to this location. I found plastic on my eggs. I really don't think I need to say anything else. Beware of what is in your food. read more

Waffle House - Plastic that was in my food. - Diners Near Me - Lithonia, Georgia

The service from Naisa was excellent on point very charming definitely would come back just to be served by her. She has a beautiful personality love her positive god bless her. Employees like her should be cherished She made sure our food was good which it was and makes sure we was comfortable. Management should change their face no one likes seeing frown when you first walk in read more

The service was great at first but it got even better. The young man who was taking orders acknowledged that it was crowded but still greeted everyone with a smile as he was still acknowledging everyone else that was there. That set the tone for what was the ambiance (which can also be said about the tone). As crowded as it was it was very cool to be able to converse with everyone who was also waiting on their freshly cooked food because everyone was in a great mood and enjoying the vibe, that's thanks to that wonderful staff . When the food arrived it was exactly as ordered. My sausages were cooked hard along with my scrambled cheese eggs but after all that my waffle still came with my peanut butter topping . Within every two mile radius in Atlanta and anywhere surrounding it you will come across a Waffle House, but I promise you, you will never be able to enjoy one like this. Thank yall again! read more

I hate burnt food! Why would you even serve this to a customer? Unless of course they asked for it. Smh read more

Waffle House - Diners Near Me - Lithonia, Georgia

Worst Waffle House just keep driving down the street they up charge for their tip , tried to make me pay 50$ for two all star specials , lucky I don't spin that shit read more

I HATE BAD CUSTOMER SERVICE! i get it, it's Waffle House you may not take your job seriously, but don't answer the phone to take a to go order and place your customer on hold and have an entire personal conversation. No f*cks given, not even trying to hide the fact that you don't give a sh*t about your customer on the other end of the phone. Y'all have got to do better or just stay your gossiping behind at home. So busy talking about your personal problems as if that can't wait until you're off the clock, or at least spend the 2 minutes that it will take for you to do your freakin job and then talk about Mook Mook and dem afterwards! To sum it all up, don't waste your time trying to call in a order from this location. If you just have to have some Waffle House, find another location, or go inside to order so you can be sure to get some type of half decent customer service. And if y'all want to know about the food. It just might taste good depending on the day you choose to go but I can almost guarantee they are gonna mess up something on your order so be sure to check, double check, and triple check your order before you walk out the door. read more

Manager has unethical behavior I visited the Waffle House 580 location on July 1, 2018 around 2:00 pm est in Lithonia Ga 30038. I witness the manager (Patrick) belittling his waitress (Delia). He constantly followed her and yelled at her to the top of his voice. When she attempted to close out my order, he followed her to my table pointing and speaking loud at her telling her over and over again what she needs to clean in a rude overbearing voice. She informed him over and over again in a mild tone voice she heard him, but he kept on following and yelling at her from table to table. The yelling was so loud, to the point I jumped in to confront him as I had my four year old daughter with me. I asked him to not speak to her like that and asked for his full name because I was going to report him to corporate office. He did not provide it to me; however, the waitress gave me his name. He did say, "I do not care who you report me to because I am the supervisor". He was VERY rude and loud to not only the waitress but the customers who were eating during that time. I choose not to eat at location 580 any more if Patrick is working there. If he has no respect for his workers, he surely doesn't have respect for the customers as I witness on the 1st of July. read more

You know ... this place is 'iffy'. One day you can come here and get pleasant service and great food. The next, crappy tired looking people that don't even know you entered the place. Not my fault its 7 am, you worked all night and your education only affords you third-shift wiping grease off the counter. If that's what you signed up for, you need to do better than the bare minimum of the job---which is exactly what you get here depending on the time. Come mid-afternoon and you'll get better service from people more suited for the job. But what if you want breakfast around 6 AM? Forget about it. No welcoming you into the store. No one pays attention to you for a good 5-10 minutes, then it's like "(Yawn) Know what you want?" Bitch, do YOU know what YOU want? Apparently not, collecting that $9.00 an hour (if that) plus tips. Come to find out, a guy in there BEFORE me was sitting there waiting on the chick to finish his order. And we were the only TWO in the place at the time. You should see the angry looks on them when you decline to tip. Tips aren't mandatory for crappy service and if you're trying to survive off of it, then wake your ass up and do your F'n jobs. read more

I really luv there food. They gave you a lot of grits and cheese it is so delicious Raisin Toast

Really great service and food! Not so clean but it's not like it's so dirty. Just need to clean the floors. read more

Waffle House - Good lunch and breakfast place. - Diners Near Me - Lithonia, Georgia

This place is like the worst in the area, bad customer service, no one picks up the phone EVER. A large majority of business is now through the phone NO ONE WANTS TO COME IN WITH A BUNCH OF PEOPLE ITS COVID FFS. Can't give 0 stars but this is a damn 0. read more

This Waffle House is an unorganized mess but I can't deny the delicious meal I received. I suppose if you've been to one Waffle House you've been to them all... (Or so I've heard). I recommend plastic silverware and cups as well! Ask for Sierra if your here she is by far the most pleasant young lady in this facility! If you can overlook the professionalism it may be worth it. I'm sure I wont be back to this location however the pecan waffles were yummy!! read more

Eggs not scrambled well, as requested. Bacon not cooked well, as requested. Grits, raisin toast, and waffle tasted great. Service was mediocre. read more

Totally disgusted!! I have eaten at many, many Waffle Houses over the years and I have NEVER been disgusted like this. My daughter and her friends stopped by after school so I asked her to bring me a waffle with sausage. I started cutting into my waffle and noticed the bottom was a little hard. I lifted it up and this is what I see! Totally burnt and charred!! Not just burnt, but actually black as though the waffle iron had not been cleaned all day and all of the leftover waffle batter had been burning on it all day and you piled it on and placed it on my plate!! Why would you even sell this to a customer?? How nasty are you?? Do you have any ethics to give something like this to a customer to eat?? A establishment with practices like this should NEVER be allowed to sell food for a person to ingest! read more

Waffle House - Diners Near Me - Lithonia, Georgia

I been waiting almost and hour for my food and it took them a minute to acknowledge we were here. There where more focus on getting the call in orders out more than the people who where sitting here. The lady next to had to literally speak up about them not acknowledging her as well. And the bar area was filthy when we got here and didn't bother to clean it upon taking our order. I will not be coming back here to this location at all because the customer service was not great at all here. read more

I know I can't expect much from Waffle House, but I do expect someone to take my order. That's the most basic of expectations at a restaurant. When they get busy they take the phone off the hook or stop answering it, so you can't call in your to-go order. Therefore, the least they can do is take your order expeditiously when you're looking at them face to face. (Not so much) However, the place is pretty clean for a Waffle House and the food is good for the cost. I would never choose Waffle House over a real restaurant, but it's great for a quick cheap breakfast. The staff is friendly, once they finally address you. read more

Unfortunately this night sucked and it's a shame is an Atlanta waffle House that gets one star for lack of hospitality. When you semi greet us and then forget us, what are we, rotisserie chicken? Is this Ronco production? Just set them and forget them? Yeah. I've never had to wait longer than 5 minutes at a WH before a server came over to ask for our drink order, even at the busiest WHs. Your graveyard crew on 10/12-13 should be ashamed of themselves and retrained. Ended up going elsewhere. read more

Ms Queen Asha Nicole was a awesome person to meet at this WaffleHouse. She was singing and had a smile on her face the whole time I was there. This is the kind of employee this company needs more of !!! The service and food was great !! Thanks read more

Quick and to the table service is what you get at this Southern staple. This morning the cooks are entertaining while the waitresses try to figure out if their tables are overflow. A quick call to the manager seems to end the squabble, but no need to pull out the camera for the fight. Everything on the menu is good. read more

Where do I start?? When we walked in all the tables were dirty. One of the staff was sitting at the counter talking to a customer with a black and mild in her hand although it wasn't lit still very unprofessional. The waitress brought all my food out separately and messed up my order. I'm not a big fan of Waffle House and this one reminded me why I only once every five years or so. Maybe I'll try it again in 2021. read more

Where should I start!!! To start upon walking in the door there were 3 employees behind the counter. We didn't get a greeting from either one of them. This lead to sitting at a dirty table for 10 mins. We realized that no one was going to help so we left. Long story short don't attend this establishment! read more

Sigh where to start, 40 minute wait( which could've been avoided IF THEY ANSWERED THE PHONE THE FIRST 20 times we called to place our order), lakisha (not certain if that's her name)with the good crochet and the bad attitude. Shells in my eggs, upcharge for NOTHING, and smack talk under the cashiers breath which we heard AND ignored .... I absolutely hate this place. It's filthy and unkept... no wonder everything in Lithonia is closing. People take NO pride in customer service or upkeep. Uuuuugh I'll continue to visit the location off of Salem rd. read more

I wonder if this location has any type of management. The staff is rude and the equipment doesn't work. Waffle house corporate needs to really look into this location. read more

Let me start off by say my food was ok and I have a lot of patience but my server was pretty new and his co-workers at as if they have been veterans and they where never new to this position he got my food right if we just learn as a people to be patient and help one another we will be better off to my server it's fast pace in there keep your head up and I will catch on read more

Can't say that they are always on point like this but this is a good waffle house to go to when on this side of town.

Horrible customer service and they burnt my toast, I send it back they never replaced it, the manager is an idiot, my scrambled eggs with cheese didn't have any cheese on it. If you don't like your job find another that works for you. read more

This was my first time ever going to a Waffle House and I Loved the service, the food was great and inexpensive!! I'll be coming back again lol read more

Waffle House - Diners Near Me - Lithonia, Georgia

This waffle House is HORRIBLE when it comes to Customer Service! This particular waffle house purposely leaves the phone off the hook so you can not place a order on the phone.Then when i send someone to physically go there they forgot to give us 4 items out of the whole meal! I will be calling Corporate offices Tuesday because this happens EVERY-TIME i deal with them! If corporate cant come up with a solution then i will escalate it further! read more