As we arrived, we noticed a QR code posted on the door, encouraging customers to order ahead. I started the process but quickly decided to just walk in instead. There was a short line, which actually worked out--it gave us enough time to scan the menu displayed above the counter. Wifey went with a sausage, egg, and cheese biscuit, along with hash browns. I was still undecided and asked the young man at the counter a few questions. I mentioned I was in the mood for a waffle meal, and he recommended the "Angie's Special," which came with eggs, grits, a waffle, bacon, and sausage. It sounded good, so I went with that. While I was talking to him, I started to feel some tension. He seemed annoyed--to the point where I had to ask him, "Are you okay?" and reminded him that customer service matters, especially for someone visiting for the first time. Unfortunately, his tone didn't improve much. He remained short and curt throughout the interaction. As we waited on the side for our order, more customers came in--a steady flow--but the overall environment didn't feel very welcoming. There were two different sets of music playing at once: one from the kitchen and another from the outdoor seating area--which just clashed. Then I noticed some random chicken pieces just sitting under a heat lamp. And on the counter? A jar of pickled jalapeños that looked like a middle school science project. After waiting a while, I finally asked for an update on our order. The same young man told me he'd check on it and eventually said it should be ready shortly. While waiting, we overheard some yelling from the kitchen, followed by someone announcing a 5-6 minute delay for anyone waiting on chicken wings. About 20 minutes after ordering, our food was finally ready. We took it home, hopeful that the food would redeem the experience. Sadly, that wasn't the case. As soon as we opened the bag, I noticed how greasy everything was--the hash browns and the sausage, egg, and cheese biscuit were soaking through the wrapping. Wifey confirmed it while eating: it was overly greasy and buttery, and she didn't enjoy it. She also wasn't a fan of the coffee. As for my "Angie's Special," it was okay--not bad, but nothing memorable. I really wanted to like this place. It's close to home and had the potential to be a solid breakfast option. But after this experience, I'm not sure I'll be returning. Well, maybe one more time--because I am rooting for it. I hope management makes some quick adjustments to improve the overall customer experience. read more