Every time I have Waffle House I'm reminded why they have such a singular reputation. They are a chain of greasy spoons through and through. They don't look modern, they don't have fancy menu items, and they cater to a far less discerning crowd than a lot of breakfast and lunch places. If it weren't for the 24-hour operation and the customizable hash browns I don't know if they'd been on the map for me. But the pesky trouble is their hash browns are so in my wheelhouse that I kind of like the place. I've been doing grand finales for the better part of a few decades now. No chain makes consistently great hash browns for them like Waffle House. Last night's late night supper was no exception. The toast and sausage were eh. The sausage especially were nothing to write home about. But the eggs were suitably runny and the hash browns were crispy on the top and bottom, but the middle was loose and soft like the perfect example of hash browns. Once I mixed it altogether, it was amazing. The staff was friendly but kind of curt. I think I only got the one refill. Also kind of strange was that the whole staff stepped outside at one point. I asked Toby about it later and she just said they do that. They are probably the loosest set of employees that work in restaurants across the country. There was probably someone they knew just outside for a visit. I've just never seen cooks, servers, and cashiers all empty a restaurant at the same time. The ambiance is Waffle House. I think if you've been to one before, you'll give this place quite similar for better or worse. I don't think I'll be back in the area but I also think it's not my left time in a Waffle House either. read more

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Meal was great and fast. Best waffle ever. The service was friendly and fast. The cook was in command of the grill. He got our food out in record time. The restaurant was in pretty clean condition. One dirty table when we walked in. read more

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Amanda is at the top of her game! Food was yummy and the pecan-chocolate chip waffle was a great dessert! Thanks for the really fast service! read more

Eric, the night manager was amazing and curteous. The staff accepted me with full arms with love and care. The food was AMAZING. 10/10CHEF

Yall are cooked this Unacceptable you gave me 90% ice and 10% soda after I said no ice and yall said okay. read more

Waffle House - Breakfast & Brunch Near Me - Lebanon, Tennessee

I had the hashbrown bowl with cheesesteak and added an egg. It was sooo delicious.! We enjoyed the breakfast at 2pm... Being from California. It was hard to get up even earlier. The service was absolutely incredible!! Our server, Shannon, was a delight!!! We loved her accent!! She was super friendly, informative and very hospitalable and accommodating...!! Keep up the awesome service and keep cheerfully welcoming all your newcomers to your establishment!! Hoping to be back again in the future!! We appreciated your Southern Charm!! read more

I love Waffle House. You know what you're getting and it's simple comfort food. I came in on second shift to an empty house and my food was perfect, staff very friendly and the store clean. Today on first shift the tables were all dirty even though the place was empty @6:30am, my food was good and the staff was friendly. Disappointed with my dirty table and all surrounding tables. And the staff was still just chatting with a friend and each other. Now I'm awaiting a refill on coffee with no luck. My first cup was bottom of the pot and she poured the rest out. Yikes. I hope my next cup is fresh.... Next day. New AM crew. Cleaner today but messed up my order. The server called it correctly but the cook forgot my onions in the hash broans and the was zero butter on my weakly toasted muffin and only a small amount on my white toast that I told them I did not want from the get go. Place was occupied but not busy.... Server took the price of the onions off. Whatever. Time to find a new Waffle House.... read more

Waffle House - Where's the butter?? - Breakfast & Brunch Near Me - Lebanon, Tennessee

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I would love to give a huge shoutout to Amber. She is literally a ray of sunshine. Always smiling and making sure everyone is having an amazing experience. She wasn't our waitress but she always checked in on us and made sure we didn't need anything. I greatly appreciate her customer service and I hope management does as well. read more

Emily - you are absolutely amazing - witty, kind, and helpful. The food was delicious, my boyfriend and I had a great time - thank you :)

They only had half the store open yet there was a select group sitting in the roped off area. I was informed that there would be a 45 minute wait so I left. Quality has dropped tremendously in all the Wilson county stores. I will be giving you a bad comment to the one at Mount Juliet road as well. They claim they were short of dishes. What? read more

I like the consistency of WH however our first visit (of 2 this trip) the cook forgot the onions in my hash browns & forgot to butter my biscuit. Still the best breakfast value for your money! read more

Nicest folks - happy to welcome us in and checking in on us frequently. Waitress made sure our order was just right and cook made sure it all tasted to our satisfaction. read more

Waffle House - Traditional waffle - Breakfast & Brunch Near Me - Lebanon, Tennessee

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We have been coming here since they opened. We are never acknowledged when we walk in the door. We were made to wait when there are 2 tables with dirty plates on them one section was closed, but there were 2 waitresses. There were only 7 customers in the store.We stood for about 5 minutes and left. We had not been here in about 3 months due to poor customer service . It will be at least that long before we try again. Come on Waffle House. Get it together! read more

Update: we frequent this Waffle House weekly. Today we had our small grandchildren with us and never had this problem before . I ordered the waffle and bacon for the kids. The waitress billed us separately for their bacon and waffle, which went from $5 to over $7 for each kid. I questioned about the billing and she informed me, even if they are kids you have to say kids Waffle. It's the exact same waffle and bacon. Lesson learn, don't assume because you are sitting with two small kids a waitress knows they are kids. We never had that problem before when we took them, the other waitress has common sense to know a kids waffle . read more

Ok. I once rated this diner at a much higher level. I wish I could rate this much better. We would frequent this place regularly on a Saturday or Sunday primarily for breakfast. No longer will I venture to this place of business. I used to barely get half way done with my coffee or tea before they automatically refilled my drink. The wait staff would always greet you upon entering or leaving. There were smiles and pleasantries all around, a real gathering of neighbors and highway travelers alike. Now, it is depressing! The wait staff is rude and could care less for the customer. The food arrives sometimes accurately, the tables are dirty and quite honestly it appears as there is no one in charge. I'll take my business elsewhere from now on. read more

So, keeping in mind, "it's the Waffle House" I mainly want to shed light on the unprofessional nature here besides the fact that I only had egg and bacon on one side of my sandwich while the other half only had a sad piece of melted cheese and 1/4 of a piece of bacon. Not to mention that my husbands order was wrong. Our server was nice enough not to chArge for his since he was the last one eating after we were done. Anyway, aside from all their loud personal conversations, the tall skinny lady with a lot of buttons on her hat was very rude to the others working there. Very loud and bossy to them so all the patrons could hear. She was disrespectful. Had she been my server, I would have been uncomfortable asking her for anything. It was extremely unprofessional, even though "it's the Waffle House." She was mean. After telling my cousin about the experience, she reminded me it was the same lady she had the incident with last week. She thought she was accidentally charged for a waffle and couldn't read her writing so she asked. She was very rude about it and then proceeded to tell the other workers (loud enough so my cousin could hear) that she didn't charge her for a waffle and "didn't need to get an attitude about it!" She said she simply asked if she was charged because she couldn't read the writing and wanted to make sure she wasn't charged. The server continued to be rude about it going back and forth with her. Will I be back? Probably, since it's the closest one when I'm desperate, but I will not accept bad service from her and will complain to the highest person I can if I see it again. Update- went here last week and our whole experience was great. Made our snow day even better!! I love the greeter, David, who goes around asking how everything is while handing suckers to kids. Staff seemed to be in a good mood. Our server, Chasity, was great! She refilled our drinks without asking and all of our orders were correct. Totally different experience since the handful of times that I have been. It's just hit or miss. I took my grandmother who never gets to go out to eat. She was craving grits and eggs. First thing I noticed was heavy metal music blaring. You're in luck, grandma! Playing your favorite tunes. It's not crowded at all. A server comes to ask what we want to drink because "our real server" is on break. Yeah, I know. I saw her smoking by the dumpsters. She brings our drinks and spins round but then on second thought, 'Susie (not her real name) takes long smoke breaks and they look ready.' So she takes our order. Food comes out fast enough. My grandma is pissy about the lumpy grits. I mean lumpy. She won't say anything though. She doesn't like doing that. Her sausage looked as if it has been sitting out with last nights drunks. It's pitiful looking. Dried out and shrunken. My hash browns are either burnt or were cooked on a dirty griddle where the food was stuck and burned before my hash browns were cooked in the same spot. I got cheesy eggs but they were too cheesy. I didn't taste any egg. But, I was not that hungry anyway, so I let it be. Oh, Susie came back when we were finished eating and said she had been on break. Haha. Thanks, Susie. We are done. So, who gets the tip? read more

Waffle House - Burnt hash browns - Breakfast & Brunch Near Me - Lebanon, Tennessee

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The restaurant was full. The service was good and the food came out quickly and it was fresh and hot. They had two cooks working which was great. read more

Servers outside smoking instead of waiting on tables. I had to ask someone to bring me coffee and to take my order. Lots of people washing dishes and chatting behind the counter that would not even look at the customers. Food was okay when it finally arrived. I questioned a charge on my ticket and suddenly I was the "bad guy". Needless to say, I'm done with this place FOREVER! read more

Last breakfast in Tennessee.. Went at 10am on at Monday no wait the lady's are very nice and our order came out quick! I got the all star breakfast special everything was great! I'm not to much into Waffles but this Waffle was awesome. If your in the area definitely go in! read more

Waffle House - Waffle! - Breakfast & Brunch Near Me - Lebanon, Tennessee

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I have to give a lot of props to this place when I went with my family. Only 3 were working, 2 servers and 1 cook. They were able to serve my family of 12 in an orderly fashion and we all got our food on time. Our server was super nice to us and was patient with my family members who didn't know much English. Needless to say she tried her best and so did the cook. I loved my cheeseburger and would visit again should I be in Tennessee again. read more

I left my phone at this Waffle House and they called my number and polite fully returned it to me Would recommend read more

Waffle House 109 Lebnon TN went for breakfast yesterday. Got a late start so knew we would wait for a table. We got there around 10:30. Two parties waiting and we joined them. The table to the left right inside the door was empty but dirty. They were working on cleaning tables and the bar. first group sat at the bar. second group sat at a table at the other end. Mentioned table still not cleared. Waitress assigned is walking like she has glue on the bottoms of her shoes does a little walks around goes back to table a minute or two later takes a few more things. Two more parties came in to wait. after 15 min of her not getting this one table cleaned when all the other tables and bar were done by the assigned waitress and been sat and waited on We got up and walked out. I dont know who is running this place now but we wont be back. Covid killed you. Your staff has no interest in being there. the food isnt cooked correctly. Need to close your doors until you can find enough staff to train together and once you have adiquate staffing then open your doors or you will find your doors closing for good. People arent going to keep putting up with this read more

If all waffle houses were like this Waffle House I would eat at them more often. Service was impeccable, the cooks were amazing and coordinated, food was perfect! Everyone worked together and made sure we were happy. Love this place! read more

I've always wanted to eat at a Waffle House. It's like people coming up to NY and having pizza. I always thought that eating at Waffle House is a Southern experience that I just had to have. I was on my way to the airport after a wonderful time in Tennessee. I figured that Waffle House would cap off the experience. Alas, I figured wrong. No sooner than I stepped into the doorway, I glanced down at the tile floor and saw the greeter walking about like it owned the place. I understand equal opportunity but I draw the line at cockroaches. This little fella didn't run from me at all when I opened the door. he actually moved only so that I can walk in. Sorry, roachie, if you're hanging out in the bright lights, brazen as all get out, your family must be running the joint. Granted, it was four thirty in the morning but geez, bug breakfasts are not my thing. I'll try again another time in another state. I'm heading down to Georgia in November. read more

Got the all star breakfast... the eggs were over cooked and I never seen sausage crumbal when you stuck a fork into it.. but it wasn't hard... but overall was alright... our waitress could have done a better job picking up plates and refill our drinks, but after all it was waffel house read more

Waffle House is a guilty pleasure, and I can't imagine going there and ordering anything other than a waffle. I always order the All-Star special, and since they don't allow any substitutions, I let them bring me the toast and grits, but leave them untouched. I'm all about the bacon, eggs, and of course, the waffle. read more

Okay so it's Waffle House...I get it. But in no way shape or form should a waiter at any establishment ever place silverware down on a table with a bloody hand wrapped in a bloody towel, complaining about not being able to get help for a cut hand. SO insanely unsanitary. Obviously, we got up and left without touching anything. Ugh. read more

We stopped in for lunch the other day, upon arrival we noticed all the people working were actually outside smoking. A random dishwasher guy took our order down on a napkin to give to our server when she came back in from smoking. He then proceeded to give us our drinks while we waited. Our food came out and to my complete surprise it was all correct. Food was Waffle House quality, but the waffle was extremely over cooked. Upon drinking about half of his sweet tea my coworker looked down and realized he had a huge fly in the bottom of the cup! He let the waitress know he wanted another drink because his had a fly in it. She then rolled her eyes and acted like she was inconvenienced by him asking for a different drink. We received our bill and they actually charged him for a drink. Which I thought personally his entire meal should've been comped. I will never go back to this trashy location again. I would've complained to the manager, but he was outside smoking as well! read more

My plate was swimming in butter from the grill, need I say more? Service was as to be expected at a Waffle House. However it was fairly clean inside even in the bathrooms. read more