I am amazed and perplexed as to the lack of customer service skills this fine establishment provides. While the food is great, a simple "thank you for your business" goes a long way these days. The girl behind the counter needs to take customer service classes. I blame the management and the owners for improper training. Note to management and owners: I own a customer service oriented business in Apple Valley, I am constantly training and ensuring the highest level of customer service possible read more

I ordered 6 bowls and they were all different portions. 2 of my bowls had chicken that looked raw and uncooked. They forgot to put Waba sauce in all the bowls. For the money spent you figure they do them right. Also have your workers comb their hair or wear a hairnet When preparing food. read more

Ordered online, went to the restaurant... cam you say disorganized. Why did people who walked in and ordered get there food before me?? Not happy read more

Clean location near home. Good service and filling portions. Lots of light from windows makes it feel open and not cramped.

** Filed a police report against this location!!**. district management please reach out if you like report number. location refused to give me a refund with reciept in hand same day. . i didny recieve the food or service. after 2 trips and a police report filed. kate manager finally refunded. kate never apologized and i waited over 10min with no one in front of me in line to recieve the refund. wish i could give this location negative stars read more

This location has a great atmosphere! Adrianna helped me and even recommended some items for me that ended up being delicious! Great customer service from her! read more

Great food and great staff. Especially Jessica she is a wonder worker. Always friendly and welcoming. Definitely recommend stopping by here.

I like Waba Grill for the convenience and somewhat "healthier" options compared to other fast foods. However, this Waba Grill needs to get on Hesperia's Waba Grill's level (the one located by the other super target) because that one is the superior one out of all of them. I always get the chicken and just veggies bowl (no rice). At the Hesperia location I get a lot of vegetables and I feel like I get what I pay for. At this one my bowl was barely filled with veggies. It sucks because I like the apple valley target as it is closer to where I live but maybe I should just make the extra trip and gas to the Hesperia target and Waba Grill. The food even looks better and more appetizing at that one. I'll need take a pic and I will add both for comparison when I go again. read more

Food is always terrible and and chicken is usually burnt. The rice is always over cooked. I used to go here all the time but never again.

Today I went before work to grab some lunch. What a horrible experience. The customer service by Adriana was unacceptable. She sounded completely upset she was at work. She was not friendly. I ordered a bowl half steak/ half chicken with brown rice. Upon getting my order it was all chicken. Then it was white rice. When I went to tell her I asked for brown rice. She implied I was lying said," you did not ask for brown rice.". I specifically did. Not only was she extremely rude. She proceeded to tell the cook how I did not ask for brown rice. I could hear her across the room. Extremely unprofessional. Rude. Poor customer service. I will not but coming back. Definitely will be reaching out to management team. Don't even want to give one star! But, I must to post. read more

On a 45 minute Launch brake. Took 40 minutes to get my order while people behind mine got there's within 10. Don't eat here. read more

We live in Apple Valley was driving from Whittier home almost 2 hours we were very hungry decided to wait close to home to get food when we arrived there were only two workers understandable as we arrived at 9:00 pm they close at 10:00. The worker immediately notified us they were out of chicken! Ugh okay my husband ordered the salmon I ordered beef, I asked her for extra green onions she said they were out I was not happy she mentioned she had been out of most of her items since noon that day! Got home the rice was not cooked properly and the meat tasted horrible my husband just ate his small piece of salmon. What a waste of money on this food we didn't enjoy!! read more

WaBa Grill - Rice not cooked meat was rubbish - Fast Food Near Me - Apple Valley, California

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Its happen ! They no longer serve fresh food. We went for dinner tonight and ordered 4 combo bowls. They didnt grill the chicken or the beef when we ordered it. They took the meats out of a warmer and threw it on the grille to re-heat it. Chicken was dry. Beef was dry and way too much grisle. Poor quality, old poor not fresh taste. We were all very disappointed. As far as the service although not bad just not friendly at all. We will not be back. I think we will stick to the other place in town. We should have got a clue when we went into this place at dinner time there was only one customer. read more

Unfortunately a really bad experience today. The app now has a convenience fee, which didn't make it more convenient... we were missing items (dumplings, $4), the fountain drinks were out ($3) the chicken wasn't cut through and no green onions, and no utensils ‍‍ We'll be driving elsewhere. read more

This waba grill serves non cooked hard rice and old chicken. The chicken wasn't even cooked. This is the second time at this location I've had non cooked rice and old nasty meat. read more

I go to this Waba in Apple Valley because it's close by and my sons love it. I always get a friendly greeting and great customer service. About a year ago I notice the portions got less and it looks like they are somewhat back to normal. I usually go once a week and it's clean. read more

Hands down the best waba in the HD. Worth the drive.

My veggie & steak bowl was good with brown rice. There was no pomegranate in the fountain drink machine .my husband used the restroom and said it was very dirty and that is no bueno not very happy about this visit today hope next one is better. read more

WaBa Grill - Was a steak bowl - Fast Food Near Me - Apple Valley, California

Was actually the worse place to work. although i did my best to keep up the store, nobody else would keep up their end. the customer service is so poor, there was always something, screaming, attitude,etc. the meat is cross contaminated, i've seen a man drop raw chicken on the nasty floors, pick it up, and instead of throwing it away? he rinsed it off and continued to cook an serve it. the chicken was never cooked throughly and would still be pink when being served. this place used to be good, however with the new owner/lazy old owner, it has gone down hill so bad. from an ex employees standpoint, DO NOT EAT HERE! it is unsanitary, dirty, chaotic, drama-filled etc. read more

Was served with undercooked salmon tonight, it was corrected immediately by replacing it. However, the lady order taker was very unprofessional by asking the cook "other people eat it raw, don't they?" very loudly and obviously for us to hear it. Uhhm, yes, I am fully aware of that, but I do not eat raw food. She then went on with her loud mouth sharing a story of her friend's personal experience about dealing with a manager and a customer. My read more

lmao managements reply sorry for your frustrations ! What? These kinds of " fix it" keeps your star reviews the way they are .! Because of your inexperienced management and poor store policies we will continue to stay the same so I just won't visit and will tell everybody I know the same don't go to this establishment read more

The service is very bad at this waba I just spent 33mins waiting for my small oder I was the only customer inside at the time before there was 3 other customers since my oder wasn't ready yet I went next door for coffee an donuts I came back my oder still wasn't ready I ask for my money back They refused to give me my money back all I oder was a small chicken an rice bowl an 5pc dumplings an a small side of vegetables that's it so thanks waba I guess I want be having lunch today an I definitely will be calling Corporate There might be a chance I'm going to sue since they wouldn't give me my money back DONT EAT HERE read more

WaBa Grill - My Receipt - Fast Food Near Me - Apple Valley, California

Unbelievably slow. TEN minutes past my pickup time and I'm still waiting. They had the order before I got here and they're not even busy. Pathetic. read more

So happy to see jade at this location, she offered me great service at Victorville location, I definitely recommend coming here, fast and friendly service, always such a pleasure to have good service thanks again Jade..... read more

This is the last time I'll ever eat at this location. Slow service, unfriendly employees, and horrible food. The rice was undercooked, the veggies were over cooked and overall my chicken veggie bowl was gross. Not worth the trip or the price. read more

When it opened they cared, now they apparently don't. Food was slow and the two associates weren't doing anything else other than socializing with each other. The food wasn't hot, the order was short product and the quality was horrible. It can't be blamed on short staffing or the inability to hire people because the employees weren't doing anything. read more

Just had the Asian Chicken Salad and Wontons yesterday!!!! Bomb delicious combo! Even my daughter LOVED the Wontons! Clean restuarant, happy cashier and plenty of sauce! Can't go wrong with this place. read more

Took an hour to get 3 orders yesterday. Terrible workers they work slow. There is nothing they can do now being how its in the past its sad to see people not capable of handling 6 orders read more

Nice employees but extremely slow. 20 minutes for a single bowl. Everyone in here has been waiting forever.

Gave this place another shot and still a disappointment only two people working and 15 people in the eating area waiting for food. It's been 40 min for 2 rice bowls of food. This place is so slow it is not even funny. No sense of urgency or anything. I do not recommend if your looking for a quick meal. read more

Quiet clean atmosphere with friendly patient workers. Was able to enjoy my meal with good company and an amazing atmosphere

The workers were talking, singing, and cussing when we walked in. We had to wait about 10 minutes to even order and no one else was there, and there were two workers. Then, they told us we had to wait for them to make things if that's what we wanted. One of the girls carried a horrible attitude and the other just disappeared. Some of the worst customer service I've seen. read more

Never had to complain but this employee named viviana first of wasn't in uniform she was wearing some gym type top light blue to be exact didn't even look like an employee...she wasn't helping the other cook she was being super lazy the tables where all dirty I had to go grab a towel from the little red bucket to clean my own table she would leave the cook alone to take orders and make the orders vivian was stepping out every couple minutes to puff puff on her vape right in-front of the shop I found that very unprofessional she did that 3 times while I was setting there eating she would be on her phone while the cook did everything els it just was very disturbing to watch how little effort she put into her job. Made the restaurant look very trashy the trash cans had the cans out with no bags everything was just a mess ... read more

Literally the only reason I'm giving a 2 is bc the girls working here (Vivian and Dana) were so kind and understanding and it was out of their control. Their "manager" Isiah should be fired. Not only did he make me wait over an hour for a refund he wanted to do it over the phone. What company does that? That's what you call THEFT. Open the till give the money back, or give them a code to let them give people their refund. He left these girls with no other manger, no food, no rice, no veggies and told them to stay OPEN. I was not the only one there was 4 other customers and plenty of door dash's who also I'm sure lost out on money, that he also said not to close down. There should NEVER not be a manager on site if you can't refund without one. I left not getting a refund still because after waiting over an hour and half he still hadn't left his "house" and was informed it takes 45 mins to get here. And as I write this it is 9pm. I'm not one to ever be a "Karen" and write shit like this but this is not okay and something needs to be done from someone higher than him. Also give those girls a damn raise for trying their best. I already emailed you waba with feedback. So something needs to be done besides a "oh thank you breana for your feedback we're aware and truly apologize" tomorrow when I go in I better have a refund or FRAUD AND THEFT WILL BE REPORTED. read more

Worst experience I've ever had here they didn't have anything I wanted off the menu ordered one thing they said they didn't have it picked something else they didn't have it finally picked something they had when I asked why they didn't have wat I wanted they said because they didn't feel like making any of the sauce but if I wanted I could and they gave me bbq and ranch and told me to just mix it staff was vary lazy they didn't even make my wife's salad right they forgot the veggies in wat I did finally order won't be going here ever again read more

Asked for a veggie bowl with no cabbage and no meat. I'm vegetarian and this is one of the few places I can eat. I got HALF The rice, an entire large carrot and THREE pieces of broccoli. Like I'm super upset and 100% unsatisfied with this location. If I could give anything below one star it'd be negative five stars. read more

WaBa Grill - Veggie bowl. All carrots. Half the rice. Three broccoli - Fast Food Near Me - Apple Valley, California

The food was burnt , I ordered it online at 8:40 with a pickup time at 8:50 , didn't get my food till 9:50. I had to ask for it to be made. The ladies working didn't wear gloves while working with the food after working with money. It's really hit or miss, with this place. read more

I had a bad experience here last week. My husband and I went in at 9:45 and were told they were closed, when they realized that wasn't gonna work because we knew they closed at 10 they said they were out of food with no real apology or anything. Why then am I giving them 5 stars? Because no matter how good an establishment is there will always be error somewhere. What matters is how they fix it. I emailed management off of the site and was written back by an actual person not some generic response with a coupon attached. They said they reviewed the cameras and handled the situation with the staff and sincerely apologized. To me that shows ownership and management that cares how their customers are treated and will fix any mistakes brought to their attention. We will definetly give them another try. Not to mention the food is really good, my husband's favorite place and he usually hates anything remotely healthy. read more

Tried this place 3 weeks ago thought it was great! Went last night, got the chicken plate to go!Nothing like getting home to find (3) 2 inch long pieces of like Clear ziplock or freezer plastic bagging or something in your chicken. In plain sight. like you would have to be blind to miss these pieces of plastic, which was obviously cooked with the chicken. Then after 10 minutes of picking through everything to make sure it was at least safe to eat tried of piece of chicken. i shit you not. it was like trying to chew Jerky! before throwing it in the trash i did notice pieces of what i assume to be salmon and burnt steak. Ps. The girls at the front are super friendly and helpful! Fire the damn cook!!!!! I would love to make this place a regular spot being its right down the street but yall got to do some quality control. that was B.S. read more

Every time I walk in they always greet me politely, the place is always clean. My food always comes out pretty quick and hot the portions are good for its value. read more