Zuly provided excellent customer service from start to finish. She was friendly, professional, and made the entire experience easy and stress-free. She answered all my questions, kept me informed, and went above and beyond to make sure everything was taken care of. My first time coming to Pollo Campero and I would definitely recommend it to anyone ! read more

Very pleased with the food quality here: Fried chicken was crisp, fresh and tasty. Roast chicken has an unusual vinegary marinade but is moist and fresh. Yucca fries are thick and chewy. Beans are in a flavorful sauce. It took 20 minutes to get my order but it was very busy and I'm glad they don't rush. read more

Pollo Campero - Excellent fried chicken and yucca fries. - Chicken Shop Near Me - Victorville, California

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This was a return trip to try the chicken again. The fried chicken was seasoned and crispy like the last time. I feel the fried is actually better when compared to the roasted version. The spicing seems more balanced. This time I ordered the Four Piece Special with a dinner roll, coleslaw, and plantains along with a Three Piece Special of chicken only. The coleslaw was delicious and made with healthy apple cider vinegar which gave it a good tangy flavor. The vinegar also made the coleslaw lighter in mouthfeel so that was a plus. Plantains were very good, as usual. I still think that this is their best side. Yuca fries were several minutes out of the fryer, getting cold, and were chewy. I probably won't order again unless they were freshly made. Dinner roll is the same as those that come in a box ready to be warmed in an oven, soft and pillowy. I ordered a chicken empanada this time to try. It tasted good but the filling really wasn't anything special, just bits of chicken, corn, and cheese. The exterior pastry was flaky enough, though. This time I received two containers of their signature sauce to accompany the fried chicken. It had a good flavor and is very similar to the chicken sauces served at other places only slightly zestier and spicier. Pollo Campero is a good change from the usual fried chicken. Crowds have died down from their initial opening so it is easy to use their online app and pick up the order quickly. read more

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Overall clean, & friendly service! The food was pretty good, but tough to match up with competition Background on the restaurant -This fried chicken restaurant originates from Guatemala! Pollo Campero is a staple in the culture there and THE go-to fast food chain there. TATSE wise is it a slight difference front Guatemala to USA pollo Campero as they have slightly different methods Service: 4/5 -They are friendly and helpful!! They greet you with smile on their face Ambiance 3/5 - This is a fast food establishment, it's pretty standard. A cool thing if you dine they serve you on reusable plates so it's good for the environment. Food 3.5/5 -We got the chicken sandwich. It's good, but doesn't beat out places like Popeyes or chick fil a Overall worth trying out as they have flavors and items (black beans and plantains) which are true to Guatemalan culture. read more

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First Pollo Campero location in Victorville! Happy to have them join us in the high desert. They were getting ready to close soon for the evening. My eldest daughter and I quickly went through the drive-thru. Drive-thru staff was okay. We ordered two $10 meals each came with 3 pieces of fried chicken, regular fries, and drink plus an order of family size yucca fries. It would have been nice if we could have substituted the regular fries with yucca fries. Oh well. Fried chicken batter was a tad salty IMHO. Outside skin was overly fried. Chicken meat was moist though. Drumstick was on the smaller side. Thigh size was decent. Fries were good. Yucca fries were great. Mango and Jamaica agua frescas were delightful. Would we be back? Yes, we would since it's the only Pollo Campero up the hill. Otherwise, we would need to get them down the hill. Thanks Pollo Campero for your presence in the high desert! read more

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I was excited to try this place due to finding out it originated in Guatemala. I stopped by last night and was very much underwhelmed. The empanadas were disgusting and tasted like a horrific chicken pot pie. I do not understand why they place their fries in the container they come in because it makes the fries extremely soggy. The chicken was actually good but I will say if you have high blood pressure, avoid. It's extremely salty and can be overwhelming if you're not an individual who enjoys salty food. Lastly, the horchata. I am so confused as to how anyone could think that was okay to serve? Tasted like Cinnamon Toast Crunch that had been soaked in water for many days. Yuck! The person at the drive thru window didn't put any condiments in the bag when they were asked to. I can say I will not be back and I am beyond disappointed. This place could have so much potential too, how sad read more

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Excelente servicio personal muy amable Y de la comida fue excelente fue de mi agrado read more

Pollo Campero - Pollo rostizado - Chicken Shop Near Me - Victorville, California

Honestly spend your hard earned money anywhere else. After having several bad expereinces here, and still gave it more chances, I decided to finally write a review because enough is enough, and this will be my last time coming here. To start of, I always use the drive thru for the "convenience", and they always forget something in my order, ALWAYS, also you will be asked to park in the front NO MATTER WHAT YOU ORDER, so if you are thinking to use the drive thru because its faster, you will be mistaken, there are times when they is No parking in the front because employees take up those spots, I literally saw an employee come through the back door and go to his car for either lunch or break, while I was waiting for my order. Once I received my order, I realized that I was missing 4 items, so EVEN at that point I was like "ok its busy inside, I'm trying to be understanding, so I went through the drive thru to let the employee know, her name was Daisy and I just want to say, If you dont like your job or dealing with customer when you mess up their order, quit and let someone else work who does look like they want to be there, I was not rude, I was firm and explained what happened, After she gave the some of the items I was missing, She asked me to park in the front for the rest of my order, I said actually I will wait here because there is no parking spaces in the front at all, and also there was NO ONE behind me, she literally said word for word "WELL IF ANOTHER CAR PULLS UP, YOU ARE GONNA HAVE TO MOVE TO THE FRONT" and proceeded to close the window on me, girl its just churros Im waiting for, are you serious? How are you in customer service and talking to customers like that? Specially when I just told you theres no parking spaces available at all AND theres no one behind me waiting. Im not one to complain, and also just rather not speak up to avoid confrontation, but I paid for this food which was expensive by the way and I am just asking for the items YOU missed on my order. Im not asking for anything free. The quality of the food is ok, nothing crazy, so seriously if you dont want to wait a long time to get your food, and not be dissapointed when your order is wrong, and even more dissapointed when you receive an attitude from employees when you speak up, go anywhere else. So sad that the company seems to not care to provide quality and decent customer service. read more

Zuly the cashier was very friendly and helpful ! She greeted me as I walked in and helped me with the menu as I was a first timer at pollo campero very great customer service read more

Zuly provided excellent customer service at Pollo Campero! She was friendly, attentive, and made sure everything was correct. She has a great attitude and is clearly a hardworking employee. She made my visit enjoyable, and I really appreciate her outstanding service. Highly recommend! read more

Today the person that took our order didn't care about our complaints, she literally pretended not to hear us. We wanted to get larger pieces of chicken and said we were willing to pay extra but we were told that was not an option. Every time we get the chicken mix we get microscopic meatless wings. We already pay more here than pollo loco and pollo loco gives tortillas and delicious salsas. Also every time we've come something has been missing or not worth having. Today we got mostly juice in our cup of beans. Other times our buns were missing. Once we were even shorted a chicken piece. No comment on the inside dining as we have not been inside. read more

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Best fried chicken in town!!!! Fast service in a brand new building. Popeyes and KFC had nothing on this chicken read more

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Zuly was awesome. I will definitely be back for her excellent customer service. She definitely knows how to provide 5 star customer service. read more

Prices are ridiculous,chicken is extremely salty,the msg is packed in so much in the meat ,that you end up being thirst for hours. Chicken was dryer than the mojave desert and raising cains mixed together. You want good chicken go to stater bros and Cleo's chicken at the deli or get yourself a $5 whole chicken at Costco read more

Great customer service. First timers and Zuleyma M. recommended us a yummy meal! Very content with how clean the restaurant is and how good the food was. The bathroom was baby friendly with a clean changing table. Something new was definitely needed up here! read more

Pollo Campero - 3 pc meal and gol box. - Chicken Shop Near Me - Victorville, California

Food was great, service was quick and fast, nice family vibe. Fried chicken and grilled chicken are both delicious, loved the plantains was hesitant at first but they were a nice sweet touch. read more

I have been to the Pollo Campero in Vegas, Los Angeles & San Bernardino, they Chicken have always been fresh, hot, delicious. I went to the new one in my city and I must be honest. Customer Service was on point the Chicken not so much. I think they're cooking too much and putting it in the warmer that's making it not good at all. I had to change it two times the (first: over cooked & cold, second: cold & soggy on half of my thigh, the breading was not fully cooked). That comes from putting to much in the fryer and not shaking it. The ladies were very helpful, but at this point I was very unsatisfied and disappointed. I packed it up brought it home that was Monday Feb 9th today is Feb 11th. I really wish they wouldn't cook so much chicken so they don't have to keep it in the warmer. That takes the crunchy away makes it soggy and not fresh hot. I know it's new and upcoming, but they need to work on it being better. They need to pull some workers from other stores that have been working there for years to train them to let them know how much chicken to cook and how much not to cook. I know all this because I've worked at Stater Brothers for 10 years and in the deli for eight years. We fry chicken all day every day and we don't keep it in the warmer unless an order pick up is running late that's when we put it in the warmer. Because it definitely makes it soggy. I love the chicken but, when I go to this Campero I'm going to order fresh and wait for it. They need those heat warmers. Why yall don't have those? The 2 pictures is what this place needs. read more

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Great food! Great service! Chicken is so tasty, got the gooool meal that comes with a drink. read more

Sides are awful, chicken is delicious but way too expensive, they don't even give you cream for the platanos.... What the heck. No thank you, won't go back at all. This place is going to close down soon. read more

The food is delicious and the service it's great love this place I recommend this place read more

Pollo Campero - Chicken Shop Near Me - Victorville, California

My first here, they were out of flan, only a couple of weeks after opening. Pleasant but not outgoing. My second time, the staff was not outgoing, although basically pleasant. Is management not setting a welcoming environment here. It's odd. I only order a fried thigh and flan, yet they got my order wrong. They gave me leg instead. read more

Used the drive through can't say about the restaurant itself. Food was ok at best the chicken sandwich is small and mine was dry and lacking flavor. The fries were hard and warm not crispy at all. The chicken I got was leg and thigh that was juicy but over season. The best thing was the coleslaw in my opinion. Service was as usual at a drive through. Ambiance in N/A at this time. Might go back maybe. read more

Pollo Campero - Chicken sandwich, fries 2 piece meal coleslaw biscuit - Chicken Shop Near Me - Victorville, California

This place is unprofessional lady literally threw the food at me because I refuse to wait in the parking lot and said I wanted to wait in the drive-through to make sure I get my sides last time. I'm coming here. Cashier's name was Ashly T feel like customer service out here in the high desert is horrible food taste like dog food overpriced for non-quality food. read more

The is good nice spice Had the four piece meal chicken is good tasting Spicy Chicken sandwich the chicken itself was good nice in seasoning and spiciness Sandwich no lettuce or greens as shown on picture, as for the beans only the juice was given The coleslaw was already spoiled Only one tortilla was given and it was cold The plantains are really good read more

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I ordered a 3 piece meal, and paid extra for a chicken leg, but did not receive it. I got a wing instead. My order was to go. The french fries were dripping with oil and extremely soggy. They went straight into the trash. I've actually never seen french fries that soggy with oil before. The rice is kinda' hard, and has no flavor. The texture is kinda' like rice pilaf, but no flavor. As for the wrong chicken pieces I received, they were extremely greasy. It obviously was not drained of any oil. I could not eat it. I am very disappointed. As for the grilled chicken, I did not try that. My review is based on the food. I have no opinion of the price or the friendliness of the employees, but I do wish I had my 15 bucks back. read more

Love it the sweet plantains and yuca fries r the best chicken is never dry im so happy they put this up here ! read more

Pollo Campero - DON POLLOOO - Chicken Shop Near Me - Victorville, California

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First time here, chicken was good! Service was efficient, and she was very friendly. Store (and bathroom) is clean.

I Drive by everyday after picking my hub up from work and today we decided to stop by, the service was awesome they were very nice and friendly. When we arrived home we dug in we got their chicken and their classic and spicy chicken sandwich. The chicken was so good juicy and thick the skin crispy and flavorful tasted so fresh I had eaten before going there and was pretty full so for me to have truly enjoyed this meal shows how bomb it was. If you're driving by stop and try if you're a foodie it'll be worth it. read more

Just stopped in alone, First time trying this place.. I'll be bk with the fam! Thinking about grabbing a quick Pollo Make this ya first choice read more

The chicken here is so good! Both the fried and roasted chicken are seasoned and cooked really well! I prefer the fried chicken personally. I am not a fan of their rice, but the plantains are delicious, and the jamaica was deliciously refreshing. read more

The food here is amazing Great quality great taste great seasonings and also the service is excellent. I highly recommend everyone come try this place out here in Victorville. read more

Pollo Campero - This was one of the best meals I have had very tasteful and the service was excellent. I will definitely recommend. - Chicken Shop Near Me - Victorville, California

The food was excellent. And so was the service. I would recommend. I will definitely be back. read more

Pollo Campero - Good value - Chicken Shop Near Me - Victorville, California

This place is horrible and expensive, food for cerotes wouldn't recommend. Better off going to pollo loco

Yummy chicken! Reliable and fast service! The restaurant is clean and I Will return with others.

The food was delicious and cashier super friendly! Music was on the right level too!

Great chicken nuggets meal, I definitely recommend try them out. Nice customer service too!! Thank You

I had a issue with my order and I spoke to Carlos and he handed it Thanks Carlos The Yuca fries are very good and the plantains and the rice the beans taste like someone dumped way to much chili powder in them they can cook your chicken 2 ways and it was good read more

Muy buena atencion el personal muy amble la comida muy buena el lunar muy Limpio y ordenado

Love this location. I always receive great customer service every time I come in and order. Great selection of chicken and sides. I always feel welcomed. read more

La comida era jenial muy buena atencion al cliente limpio y rapido Muy recomendado para todos defenitivamente A+ read more