The moment we had arrived I knew my wife had chosen a great and comfortable hotel to laid my head... The voice behind the bellmen totally match the smile on his face and that's exactly what I'm looking for when staying at a place other than home. A full stocked expensive bar and other selected edible, in which I couldn't complain when there's a 7-11 & Starbucks Coffee right across the street... There's really nothing super exciting to say about a room, because a hotel room is not a home... But, I will leave you with this... I would prefer to stay at all W Hotels when traveling... When I do return back to Boston... I expect to get and upgraded room, because I'll be traveling with my kids and that when the real test begins... read more

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Pricey but upscale. Rooms aren't all the same although belongs to the same category such as 2 beds or 1 king bed. My friend got a smaller room but has weird lay out of bed and foyer. Mine was bigger but no foyer No swimming pool, we were told we can get free access to Sheraton hotel pool The lobby is very cozy, great for just having wine near fireplace. read more

This hotel is very practical and comfortable. Located in great location for night entertainment and daytime shopping. It is very beautiful and contemporary. read more

W Boston - Bar area - Hotels Near Me - Boston, Massachusetts

Like many other reviewers, I've never actually stayed here- my review is just for the bar (W Lounge) Went there last night with a good friend of mine per a recommendation from a Bulgarian guy we met at Teatro (where we had originally planned to stay for drinks/dinner). First of all, the ambiance is amazing! Dimly lit, a small fireplace, long sheer curtains hanging from the ceiling acting as dividers, muted colors, modern furniture- it's all great. There are big couches and comfy modern chairs everywhere to sit, like you're in a really nice living room. Also, the tables and chairs are sectioned off in a way where you feel like you're part of the social mix, however also feel secluded and "VIP" in your area- where you can have a conversation without being overheard or not heard at all due to the music. We ordered rasberry infused cocktails (I forget the exact name) that were delicious- I could've had 4 or 5 but I stuck to 2 :) We also ordered the edamame with parmesan and lemon which was really delicious. If you're looking for a full dinner I'd suggest getting a reservation at Market (the restaurant just a few steps away from the lounge), but the snacks and food they have available at the Lounge all sound delicious, just small portions/appetizer sizes. Would definitely plan on going back again. read more

They definitely know how to make a GOOD mojito-- and i know what's a good mojito :) I love the ambiance of their bar, couches everywhere... and it's pretty dark. And the bathroom is clean, that's a plus. Haven't stayed here...hopefully i'll get a chance to soon. read more

My husband and I stayed here for 2 nights in late November and it was an enjoyable experience. I believe this is a relatively new hotel, and the rooms were sleek and well-appointed as one can expect at most W's. The gym was also larger and better equipped than many hotel gyms I've used. Though the location was not particularly convenient for us, it was relatively easy to get where we wanted to go either by taxi or the T. By far my favorite thing about this hotel was the service--everyone here was very accommodating with some special requests and went out of their way to assist me on a few things. I would definitely stay here again. read more

W Boston - King Room - Hotels Near Me - Boston, Massachusetts

Had a quick up and back to Boston for a meeting, and the W is both part of my favourite hotel chain and was the closest bed to my meeting. It's rare when the stars align like this. Upon arrival early in the afternoon, I was greeted warmly and welcomed to Boston and to my first stay at this property. I had a King Fabulous room booked, and offhandedly asked if there were any suite upgrades available, since I would be checking out early the next morning to fly back to New York. The agent took a quick look, and said - sure, here you go, and enjoy your stay. Well, that was an understatement, as he was magnanimous enough to provide me a WOW suite. Huge living room, with a Nespresso machine, wet bar, dining table, a geometrically odd but extremely comfortable chair, massive long couch, and even a gorgeous chess set on a table. The bedroom was similarly large, with a massive shower and a separate soaking tub in the adjoining bathroom. The only thing to cause me to dock a star was a lack of staff communication during an emergency which transpired while I was there. The fire alarm went off while I was in the room, and as I was about to evacuate, someone came over the PA and asked us to shelter in place. I heard the fire doors closing outside my room, and sirens approaching the hotel. He continued to provide updates, letting us know that Boston FD had arrived, and then...nothing. Silence...no updates...no orders to evacuate nor a message that all was clear. I finally called down to the Front Desk and was told "Oh, you should have a message waiting indicator light on your phone to let you know that everything was fine". Really? One more announcement over the intercom to let us know that we weren't going to die was too much trouble? All in all though, a sumptuous stay at a superb property. I look forward to going back. read more

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Service was great at check in. You have to use your room card in the elevator. The eyes in the bathrooms are creepy. Beds are always nice. I was on 5the floor facing brick. It was quiet. Very roomy. Loved the lotion. We had catered food twice. The buffet had dry fish and land pasta. The desserts were beautiful. Average minus one star for the eye decor. read more

This was my second stay the the W; and this bar far is one of my favorite hotels in Boston. It's a fun hotel for the young crowd. Staff is always so super friendly. The rooms are always clean and put together. All around 5 stars from me. read more

This hotel was amazing I loved the location in Boston. They even upgraded my room for free right when I checked in. the staff was super helpful. Beautiful suite and clean room. The view at night of Boston was breathtaking. read more

W Boston - Table I set up for my birthday! - Hotels Near Me - Boston, Massachusetts

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Man was so rude we arrived as guests around midnight after a long flight to this hotel very tired from our trip the man at the door told my boyfriend to take off his hat just to not let him enter the building. We told him we have our guest cards and he refused to listen. If you are in Boston or visiting DO NOT COME HERE IT HAS AWFUK SERVICE AND STAFF. read more

The server was rude & slow, she stated there is no tartar sauce on fried clams but said on the menu. We wanted extra tartar sauce each but except it wasn't tartar sauce. My girlfriend ordered her favorite French martini but it taste wasn't good. I had the lemongrass martini it was good! The spicy bacon sausage flatbread & fried clams are yummily good but not the avocado green tomato caprese wasn't good. It's not what we expected, the ice cream should be left alone & has less cheese on it! But overall ambiance set the mood, the lounge room is comfortable & I felt relaxed w/ the puffy pillows! read more

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The hotel looks cool but we booked a room with two beds but we only got one and the bed that they brought up to us had an old sock in it from the last people and they said they clean super good Leah s read more

Stayed 1 night for a business trip. Hotel was very clean, great check in experience despite god awful music in the lobby. Room on the 11th floor was spacious, clean and well appointed. Lots of unused options in the mini-bar and snack choices. Very nice selection of soaps, shampoo/conditioner and even foaming face wash. Climate control in the room is typical of a hotel, not much that can be done. Window actually opens slightly to allow some fresh air in (I like to air out a room for a bit when I check in.). My room abutted an elevator shaft so there was some noise but nothing too severe to prevent sleep or force the use of the complimentary ear plugs. Light sleepers may find it an issue. Only real change I would recommend is a curved shower curtain bar. I hate showering and having the curtain touch me. Overall, nice hotel and a comfortable stay. I booked through Priceline and received a great rate. read more

We stayed at the W for one night and although they are on strike and very loud protesters outside (starting at 7am nonstop till 7pm) it is a nice property. Kristi, from the front desk, was especially great. She sent a birthday note up and chocolate covered strawberries which were delish and such a sweet surprise. In room dining service was great and the food was delish! The early morning noise from the protesters was annoying but I'm giving 5 stars for great customer service and especially for Kristi and the sweet birthday surprise. read more

W Boston - Hotels Near Me - Boston, Massachusetts

Visited Boston for the first time and decided to spend part of my trip at this hotel. The hotel was clean but extremely loud as of 9pm because first floor, turns into a lounge/club. The room that was directly next to ours was very noisy until 2-3 am. Front desk was extremely nice and tried to help but security that finally came up to talk to them about keeping it down, didn't even try. Walls are extremely thin and you can literally hear everything. We did not get any sleep thanks to the noise. We did not have a good time. If you're trying to relax- it's a no go. If you want to party, location is good for that and obviously you can just hang out in the lobby. But for us it's not what we were looking for. Also, parking in this area is difficult. read more

Room was very nice. Great astomphere but..... Housekeeping staff came in my room without knocking on multiple occasions. After checking out notice they over charged my account read more

W Boston - View from room - Hotels Near Me - Boston, Massachusetts

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Comfy bed, great room amenities and nice view. A very high quality place to stay in the heart of the city. The television offerings were fairly limited. Very kind staff. Was a bit jarring to see that it's doubling as temporary housing for college students during the pandemic,but they seem to have everything clearly marked. Beware of the $65 a night parking fee. read more

I have never stayed at the W hotel but i have been to now 3 of their Halloween parties and this last weekend was the worst experience ever. Yes I'm gonna put it out there that I experienced reverse racism. The black gentleman (and no he was anything but that) treated Me with the most disgusting disrespect after I asked his partner (who was sooo nice) if I could go look for the woman who asked me to watch her champagne and full glass while she went out to look for her friend. He shoved me back and told me how dare I touch his door..that I do not work here and have no right. He said this to me several times while I tried to explain I had permission. Was it because "I'm white" and the majority of people in that bar that night were black. Whatever it was I have complained and this should have never happened! I will never go back there again read more

Terrible customer service. Dont take responsibility for their sketchy nightclubs. Had items stolen and never even received an apology.

I made my reservation thorough AMEX travel. The day before my arrival I called the hotel and let them know that I noticed the nightly rate was lowered by $100. I explained that I booked a "flex rate" and the rate change should be honored for my reservation. I was transferred from the hotel to the reservation center where I spoke with a manger. They tried to explain that they couldn't do anything to my reservation 72 hrs. prior to my arrival. She looked online and agreed with the lowered rate but the system wouldn't let her change it. Might need to get a new system. This is unacceptable. The hotel staff is on strike. They start picketing at 7:00AM... don't try to sleep in! They have drums and whistles. Extremely awkward as you try to enter and leave the hotel as they scream "shame on you." read more

I really enjoyed my stay at the W. It was my first time in Boston and it was in a great hotel for my first stay. It is about two blocks away from Boston Common and a few blocks away from Beacon Hill, including Cheers. The red line and green line had pretty large stops a couple of blocks away at Boston Common and the orange line was a couple of blocks away. It was also a short commute to and from Logan Int. via the bus. Everything seemed to be really close, even in a 0 degree weather walk. I was able to sleep really well at the W, too! I read some complaints about loud noises coming from the restaurant area or the street, but I found it to be really quiet. We were on the 8th floor and never heard any noise. However, they did provide free earplugs if there is any noise. I also felt really safe at the W. I didn't know much about boson or the area but it was near tourist destinations, but not too close and it seemed like a clean area. There were also doormen at the door every single time we entered (we left the hotel many times between the hours of 8am-midnight) and they requested to see our room key at dark. The elevator also required us to scan our key to get to our hotel floor, even if someone had scanned it for another floor. It was nice to know that you had to be staying on that floor to get to it. Pros: -great heater and AC (we couldn't tell it was below 0 from inside our room!) -safe hotel -modern/various room keys -free wifi for joining their program (free) -free bottled water -free late checkout after joining their program -pleasant employees -near tourist attractions, but not in the middle of it. -ample dining to choose from (chains and non-chain) -clean and quiet rooms -comfortable beds and pillows -a good number of tv stations -pretty view -a full length mirror Cons: The lighting in the room could have been better. It was awful, but it was not the best. I also felt a little out of place as a tourist, which wasn't a big deal, but should be noted. There is a nice restaurant in the lobby area and a club-type room above the lobby so there were a lot of people going to the hotel for that, nicely dressed. We were always in our winter coats, prepared for a snow storm. I think we saw some other tourists one morning when we were leaving. Again, it wasn't a problem, just a note in case it is important to you. If you are looking for a modern hotel this is it! However, it isn't necessarily a "Boston" looking building or a building that holds a lot of history. However, that being said, it is one of my favorite hotels I have stayed at and I will stay again when I return to Boston. read more

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We're locals but decided to stay here overnight so we could have a fun night out in the city. The W hotel impressed us for the following reasons: -Clean, modern rooms -Rooms larger than similar rooms at neighboring hotels -Good location, close to two T (subway) stations -I liked the Bliss shampoo, conditioner, body wash, face wash, and body butter that came in the room We told the front desk it was our one-year wedding anniversary and they surprised us by bringing up champagne. That level of customer service was unexpected, even for a high-end hotel like The W. Minor cons: -The lobby has a bar that turns into a sleazy, loud club late at night. We couldn't hear it from our room, but the issue I had was that we had to really force our way past bouncers and show our room key multiple times just to be let into the hotel. Not to mention the sloppy drunk woo girls getting in the way. read more

Let me start off with saying most of the staff here is next to amazing. Especially front desk and the Valet Team.. Top Notch. I'm literally taking away 2 stars because of one person. Francois Guthrie (spelling could be wrong) the night manager is a bad human. Very disrespectful and not "w" quality at all. I thought maybe my situation was isolated, but quickly learned it was a issue with most of my crew that stayed here this past couple weeks. I personally will not be returning to spend anymore money here for simple fact that this guy is just a bad person. I have never ever been yelled at by any staff member at any hotel... ever. I think maybe because I was dressed "urban" as he and one of his security personnel told me But I feel this is playing on a dangerous line . Higher end properties should hire people that know how to deal with its population, which can look many different ways, and management, especially a "general manager" should have people skills. Francois has none. I don't feel the need to go totally into this long ordeal, but I'm definitely disappointed Marriott brand would condone this behavior. read more

I have stayed at this W about once per month over the past 18 months, and I WILL NEVER STAY HERE AGAIN! Over the weekend, I was subject to the most unprofessional and juvenile treatment from the door staff, and again from the "desk manager" when I brought it to their attention. Here's a pro tip: if you advertise your property as "pet friendly," don't berate guests whose pet has an unfortunate accident on the sidewalk near the entrance. I am a responsible pet owner and always carry poop bags, but I am ill-prepared to clean up urine. Furthermore, as a "front desk manager," I think perhaps the absolute worst response to my bringing the incident to your attention, is to wait until I leave for dinner and subsequently LOCK ME OUT OF MY ROOM WITH MY DOG INSIDE! Are you fucking kidding me?! This hotel, at least on the evening of my stay, is being run like a McDonald's staffed by teens on a Tuesday night. Absolutely appalling customer service and poor choices piled on top of each other. And don't even get me started on the wannabe mall cop meatheads working "security." What a bunch of future Jared Remys! Avoid this property -- particularly if you have pets! read more

I had a pretty bad experience on my last visit here. Came in around 10:45PM on a Sunday. Group of 3 but the third person went to go park the car. Our 3rd companion walks to the door at 10:55PM and they refuse to let him in stating that they close at midnight and were now only allowing hotel guests in the bar. I come to the front door to tell the security that he is part of our table. They didn't seem to care, it took talking to 2 different staff members to finally get him in. The bar was not busy and there was plenty of empty seats. A place like this who supposedly is trying to cater to a more mature crowd should probably update their policies when people are paying $15 a drink. I could not recommend this place for any kind of professional gathering for fear of something like this happening again. As I said in my prior review I am not a big fan of the layout of this place as well. The way the bar and tables are set up it often appears cramped. read more

It was an awesome hotel I will give them that, possibly the best one I've ever been to. It was what happened afterward that garners the low reviews. THE MAIDS STEAL, and management doesn't really care. I left some jewelry on the counter in the bathroom (Tiffanys, Movado good stuff) when I left. I was back at the W within a half hour of checkout (had my taxi turn around before I got home!!!) to go back and get it. Not only would the receptionist not let me, or a staff member go up and check the room, but they told me to call during the week (this was a sunday, the right person wasn't working). After calling 3 times that week it wasn't until the FOLLOWING Monday some manager called me back to pretty much tell me it wasn't in lost and found I waited too long to try and get it. Now I have lost almost $1500 in jewelry and the W hotel has no interest in trying to retrieve my goods. Sorry but for $400 a night you would expect to see a little courtesy after check-out. read more

This very new (opened Fall 2009) hotel and addition to the W chain has a great downtown location. Rooms are spacious for a W, with the amenities typical for Ws, and walk in showers that one can see into from the room through a painted screen (the coolness factor). Had dinner at the restaurant with a friend. Service was excellent as was the food. Hotel was completely empty which considering how normally packed W lobbies are, made this seem even more deserted. Guess I shouldn't complain since I got a great rate as a result. read more

We stayed a weekend here recently (Friday to Sunday morning) the room was neat and clean, the service was fine, the front desk staff was helpful and the concierge made a few good food recommendations. I wish I'd known they are pet friendly, I would have brought the pooch. The one big negative that knocked a star off was $60.00 a night for parking, we dropped off the car when we arrived and got it back when we left. Had I known how usurious the rate was I'd have parked a block or so away at a lot for 1/2 the price. read more

W Boston - Hotels Near Me - Boston, Massachusetts

No included wifi, no coffee maker, not a friendly or informative check in, hard to find light switches at night, bedding that won't stay in place, room keys that don't work, honking cars all night. If you want coffee in the morning line up by a Keurig machine and make your own while people are waiting behind you. Botched car service to the airport, Concierge failed to book it. Just not a good hotel. read more

I don't think anyone loves the W hotel more than I do! Being from Boston and still living in Boston, I had to see how our "W" compares to all the other "W" around the country/world. I must say that I was fairly impressed with what they did with it. The decor is very handsome and sleek. Checking in on a late Friday night was a little of a wait. Because of bar was on the same level as the front desk, the guy couldn't hear us that well. However, he was able to get everything right and point us in the right direction to our rooms. Upstairs and setup is like all the W's I've stayed in. Sheek, sexy, and very comfortable. They had everything set up for us and of course an jack for our iPhones. We went down stairs to Market to have a late night drink and snack and all I can say is that their food is FANTASTIC! Must try their uni on toast...SOOOOOOOOOO buttery and fresh. I got their lobster entree and all I can say is that it is well worth it. My friend got the salmon and it was just as good. If you don't have the chance to stay upstairs, drinks and dinner at Market is worth a try. Also having drinks and apps at the bar is also great as well. Service all around was fantastic! You may not see me upstairs every weekend but you may see me hanging at the W at least once a week! Its great to have something so classy and fun to hang in Boston. read more

Want sex? Hotel W would like to help you. Perhaps that's unfair. They really want you to rent a room and buy some of the many snacks they stock your room with. But they want you to think the place is all about sex, and they are not entirely subtle about this particular marketing focus. Why do I believe this? In part, it's the "Get Lucky" package sitting less-than-innocently on the snack shelf. (Contents: 2 condoms, lubricant and some mints.) This is placed next to a small, pressurized can of oxygen, printed with the suggestion that 3-5 breaths should fix you up. Very handy, if you should happen to get out of breath, I imagine. And I felt it was very thoughtful, that next to these two essentials, was the First Aid kit. There were non-sexual things on the snack shelf, too. Like energy bars. Very clearly, W Hotel wants to make sure your stay is unflaggingly a pleasant one. But in case you're not coming here for sex, and are wondering about things like room comforts, I'll note some observations I made in the quieter moments of my stay. I rented the smallest sized room for my wife and I, and the first thing you notice walking in is the aforementioned snack shelf. The second thing you notice, or at least this was true in my case, is that the room is 85 degrees, and turning the heat down doesn't seem to affect the heat pumping into the room. The decor was.. eclectic. Not quite bizarre, but you rapidly realize that you need to find light switches, and they are thoughtfully placed in artsy, odd and unexpected places, like low down towards the floor or hidden behind the lights they turn on. In your search for lighting, you'll also notice the lack of a door to the bathroom, and all-glass shower stall, and the mirrors. Don't stay in this room with someone you don't know extremely well, if you're shy. Even the wall between the sink and the bedroom was translucent. Personally, I think that's taking a good thing too far. W Hotels talks a lot about their special beds in their promotional literature, and given the focus of their marketing, this is not a surprise. And the bed is in fact comfortable, with good smooth sheets, and enough pillows to make things cozy. The television screen is mounted so that it can only be comfortably viewed from the bed. Nudge nudge, wink wink. But, and alas, there's a dark side to this place. Let's start with those snacks. I didn't like the fact that one of the bottles of water was marked "complimentary" and the other two had almost invisibly small and faint prices marked on them. They clearly hope you'll get thirsty and not notice the $5 price tag for a bottle of water. If you do find the price list for the things in the room - it's well hidden - you'll be vaguely horrified. $5 for a lollipop? Overpriced does not begin to describe the rates they are charging for those little in-room munchies. (The can of oxygen was, I think, $11, if you're curious. I was.) And in our case... the heat. A room at 85 degrees is all very well when you come in from a December evening in Boston. But turning down the heat made no difference, and the room was still 85 at bedtime. At 2am I was opening windows, to let some cold air in. That knocked the temperature down to 80; it didn't go lower. I didn't sleep well. Another noteworthy point is the room door. It's solid enough, but I've never seen a door that let noise in so easily. You could clearly hear every conversation in the hallway, and they might not be conversations you want to hear at 2am. It also raises the question of what people in the hallway can hear from inside your room. The room offered wifi - for $14.95/night. Hey, a place that charges $5 for a lollipop or a bottle of a water, isn't going to balk at charging for a wifi connection that most coffee shops and subway trains will give you for free. I didn't turn it on; my phone's cellular signal was adequate. Other than the heat, I have nothing really against the hotel. It's as pretentious as it gets; the sly, nudge nudge wink wink allusions to your evening's activities weren't as clever as the hotel chain clearly thinks they are; and no one forces you to partake of the insultingly overpriced snacks, even if they are covered with adorable little signs that read "drink me" or "thirsty?". The place was clean, the bed was comfortable, and the oh-so-twee room design didn't get above mildly annoying. The shower was hot, and the room boasted a phone, two robes, and, for no clear reason, a small kaleidoscope. Check-in and check-out were easy. And it's literally around the corner from the Theater district. The room rate was high for the area, but nearby hotels that are cheaper have correspondingly poor reviews. It's not a terrible place. It just thinks way too much of itself. read more

Originally booked the hotel on Priceline to stay after a Madonna concert. But Madonna cancelled her concert. But I was not able to cancel the hotel. So, I took my two daughters and we had a night in Boston. The W was splendid. They upgraded us to their largest two queen bedroom. It was large and spacious and had a wonderful view. The bathroom was a little outdated, but was more than adequate. On Saturday night, in the lobby, they transformed their lobby into a nightclub lounge of. It was very fun. The W is a great location and a very nice hotel. Check it out! read more

Sat in the lounge area for an hour before we had to ask again for service. We ordered pricey wine and received it in a water glass. We still haven't received our order after an additional half hour. Just as well, the room is terrible. The bathroom has no vent, the shower water is subpar, and it's open to the room. For the amount I'm paying its really not worth it and I wouldn't recommend it. The mattresses also sink in. I don't. I guess I had better expectations. For a "modern" hotel it's pretty outdated. read more

I LOVE THIS HOTEL - and I can snob with the best of the hotel goers - when I call the platinum concierge line to book they exclaim "you DO have A LOT of points!" Why? not only are the Cool Corner King Rooms amazing (separate tub and shower and water closet, more than half the exterior walls are glass, desk/bar BEHIND the bed (bed is centered in the room), LIGHT SWITCHES ON THE WALL - ask about it before you go up - one controls the whole room - you can get confused) I had a small get together with my boston friends when I was in a 4th floor CCK and they were in a daze of luxury. (the 4th floor has the gym so the ceilings are uber high.) But let's move past the actual hotel room - It's a W we all get that they're built for extravagance. Service. Every front desk person knew my name and that week's room number by my FACE. I'm not kidding. from my second week on. Could be that I may have been the youngest person staying without accompaniment. Also from my second stay on they sent complimentary dessert to my room on my check-in night. One week I couldn't get the corporate rate on my company's booking site. When I called - they said the W and the Westin and Le Meridien were full. I went into a full panic. So I dug around in my bag - there I found the card of one of the front desk attendants - I emailed her and twenty minutes later as i was leaving boston I told my cabbie to swing by the hotel. When I got there she was already booking me for the next two weeks on corporate rate in a CCK. THAT is making the grade. THAT is effortless perfection. but let's ice the cake. if I got lonely/ bored and wanted to know about the hotel (or the kaleidoscope in the room!) - I simply called "whenever, wherever" and they would answer all my questions and talk to me like I was their loved sister calling to catch up. One night I was RUNNING to a restaurant nearby (asked when/where for directions) they gave me super quick directions and i made it on time - only to find out no credit cards accepted. I don't have cash on me ever. so i get back to the hotel and the same woman asks why I didn't get dinner. I told her and she literally pulled out a twenty and said "go!" when I balked I would probably never pay her back...she said it didn't matter, I said it did and she gave me a look and acquiesced "I can charge it to your room if you want". - you don't get more sincere than that. The night I had the party - I overestimated my ability to catch the T after getting food in brookline. I call the W in a panic - I don't have time to wait to call room service for plates/ silverware/napkins/glasses from my room. I don't even have time to set it up before my guests arrive. They are already at the hotel and I'm umpteen stops away at the busy hour. The woman who answers when/where says - not a problem how many do you need? When I arrive with my friends in tow I don't know what's going to be on the other side of that door. But I should have known - perfection. they rearranged a few side tables and put a huge platter on the bed so we could put our food and drinks down. They outdid themselves and it cost not on a penny on my bill. every single experience above is with a different person, I chose them to show the breadth of thoughtfulness and the depth of hospitality to which each individual in this hotel will go for even the smallest customer. In short - you can have a "meh" experience at this hotel - my first week in a standard room not reaching out to anybody wasn't to die for. But by week two - I was in love. And months later, I'm still shouting it from the rooftops. Hell, W Boston, cut me a rent contract, I WILL SIGN! read more

My stay at the W Hotel could not have been better. It was my birthday weekend, and I had 3 guests staying with me at the hotel. Without asking, the woman at the front desk upgraded us to a suite. The room was huge and filled with cool amenities such as an ipod player, W mix cd, funky furniture, REALLY soft bedding, and a trendy bathroom filled with Bliss Spa products. We took full advantage of all the hotel had to offer...especially the Whatever/Whenever Service. As we relaxed at the bar sipping delicious martinis in our slippers, we decided to talk to the concierge to see what kinds of ideas we could dream up. So here's what the concierge did for us... 1. He sent up a sushi boat from a restaurant down the street, Montien. Attached to the cart were a bundle of balloons and a birthday card from the concierge. What a nice surprise! 2. Since we noticed they have a pillow menu, we asked for as many pillows to be sent to the room as possible. The beds and floor were covered with at least 100 different kinds of pillows, which we used to jump into from the beds, take naps and - like 10 year old girls at a sleepover party - have pillow fights. I called down for more pillows, and the concierge informed me that we had taken all the extra pillows in the hotel. What I really appreciated most was that all of the hotel employees were so accomodating and actually had fun planning all of these crazy ideas with my friends and me. We enjoyed our stay so much...and even though we caused a ruckus, they told us they can't wait until we return and stay at the hotel again. Even if they were not being sincere, they made it believable. Thanks for an awesome birthday, W! read more

The hotel and rooms look great, W always pays attention to style. However, they haven't paid attention at all to function. There are a couple of major issues I'll explain: -The room power is all based on one light switch. This measure supposedly conserves energy. It also wakes everyone up when you need to use the bathroom in the middle of the night as the bathroom lights can't go on unless the main light in the room is on. What idiot designed this? How about the more European system of using a room key to initiate power in the room to conserve energy? The staff ended up telling me they would bring me a freaking flashlight to help us out!!! A "technician" arrived at my room telling me he got the light from the head of security, to make sure I take care of it and return it. So, if there's a power outage, security is now coming to me for light? -the cool screen that looks great does not suffice as separation from the bedroom / bathroom. again, what were they thinking? that i wanted to listen to my roommate or wife turn on the water after using the bathroom in the middle of the night? -no free wifi in the rooms AND it was $14.95/day.......give me a break, this is 2010. quit trying to fleece me at every opportunity. -the stupid names they come up with to try to be cool, i guess. they answer the phones with "whatever, whenever this is ____, how can i help you?". if you want to find the fitness center, you need to look for the door that says "sweat" and if you want to get online for free, you look for the area that says "wired." If things functioned more practically, maybe this would come off better, but instead it seems pretentious and stupid when there's so much wrong with the place. The only other decent things I can say about this place is that it is conveniently located in the theatre district of Boston and its a quick walk to many good destinations and easy for public transportation AND the beds are pretty comfortable. Overall, this is a poorly designed and seemingly barely-thought-out operation that needs some serious attention. read more

I've stayed a number of W Hotels and found the rooms in Boston to be some of the most spacious and well-appointed of any in the chain. There are nice touches like a phone-charging plate and--if you're lucky enough to get a corner room upgrade--a Bang and Olufsen media player. The corner rooms are awesome. Definitely inquire about an upgrade if you have any SPG status. The facilities are decent with plenty of room service options. The gym is above average and modern, albeit a little small. The bar and restaurant are on the stuffy side. Other W Hotels, namely Seattle and San Francisco, have integrated lounge areas for working or just relaxing. Boston's lounge feels entirely like you're in a high-end bar. Maybe it's the palette or layout -- it's just not very comfortable. If you're visiting Boston and are looking for a boutique hotel, you'll likely choose between W Boston and the Liberty Hotel. While the Liberty has a better facade and scene, the W has better rooms and service. read more

THIS IS A GREAT HOTEL - First time staying here last night was a treat. I'm usually more of a Westin guy who likes his Zen, but the W Boston may have me rethinking that position. HOTEL OVERVIEW Unlike many of the W Hotels out there, the W Boston didn't have a lobby full of techno trance music when I walked in. Instead, it felt like I was a VIP being welcomed into THE club. From door staff to check-in team and all the way to the Whatever, Whenever operator, I felt important and appreciated. THE STORY What made this stay really special started back before I checked in. After the auto-generated email from the general manager asking me to ask for anything I needed, I received a more personal email from Elena one of the W Insider team members. She asked if there was she could do to make my stay wonderful and there was. Last Friday I had knee surgery and I'm still less than 100% a week later. So, I responded to her email and mentioned the surgery and a very early train to catch and she went into action. ABOVE AND BEYOND In less than a day, Elena wrote back saying that she assigned a special accessible room (an upgraded type too) that was near the elevators (less walking/hobbling for me) and offered to book me into the W's Acura Experience for the ride to Boston South Station to catch my train. At first, I didn't appreciate what this meant but when checking in, I sure found out. The room was AMAZING. Huge space, massive bathroom with a walk-in shower (no bending knees over a tub wall) and a little something extra. Waiting on the desk was a handwritten note and present from in a BLISS SPA bag. Elena had written me a get well soon note and included a bottle of BioFreeze to help with the healing. How thoughtful is that? She listened to what I said, figured out how she could help, and was empowered to take action. This is custom service and I felt very special right then. THANK YOU ELENA! BUT WAIT THERE'S MORE I ducked out for dinner and sometime in space after I left, someone from the house team left another handwritten note thanking me for my SPG loyalty and hitting a milestone in lifetime stays. Along with the note was a bottle of Fiji water and a Salted Chocolate square that was the perfect dessert to top off the night. At this point, I didn't think things could get better, and then I laid down in the famous W Bed and was in heaven. SUMMARY All in all, a short but memorable stay and proof that great customer service that is engaged and demonstrates that they CARE will always make someone's day better. Thank you to Bill the GM for putting together a great team and for empowering them to go the extra mile for us guests that choose to stay in the SPG family. And a big thank you to Elena and the house team for making the little things mean a lot. read more

Stayed here on a Sunday, Oct 13, 2013. My first visit to Boston and I was very happy with my stay at the W. For those unfamiliar with the brand, it's definitely a hipster kinda place. The lobby is a place to see and be seen, with very high sheer curtains serving as partitions around the central bar. The check-in is right behind all this, and I got into a nice chat with Harry at the front desk, who was happy to give me some food recommendations after I told him it was my first visit -- I ended up taking his suggestion to go to Atlantic Fish. As a loyal member of the SPG program (W Hotels are one of their brands), I was upgraded to a higher floor. There's not much a view on Stuart street though, and if a higher floor is supposed to alleviate some of the noise below, it definitely doesn't muffle sirens (which I guess is a good thing for ambulances). Also, be careful about which bottles of water are "complimentary" and which cost $5. I personally bought the W bed two years ago, and still love it... so I won't rave about its comfort factor... but I will say that the W Hotel Store runs a sale for 35-40% off at least once a year, so keep an eye out for that ;) Back to the hotel: great location right next to Boston Public Garden. I also timed how long a first timer might take from airplane getting to the hotel using public transportation.. I was just walking off the plane at 3:19pm, got onto the airport shuttle bus at 3:39pm, arrived at the subway station at 3:43pm... and arrived at the hotel at 4:17pm. Tip: If you don't know what kinda weather to expect once you're in Boston, just look out the window down below to see if other people are wearing jackets. Worked for me ^^ read more