I have to say this was not my first time going to Reinhardt Toyota to purchase a vehicle. The first…read moreexperience was AWESOME and the sales person was great. The second time around I felt like I was purchasing a car from the mob. This was the worst experience my family and I have had with Reinhardt used car lot. We went in the purchase a 2014 Toyota Avalon. By the time we walked away I was convinced I would never come back to this dealership nor will I recommend it to anyone. We where quoted a price by the first finance manager which we knew was over priced for the vehicle. Talked with the sales person on the next day and received a lower price, but the new finance manager informed us the price would not be valid until the next day when the previous finance manager returned. We informed the finance manager that we could not make it in the next day due to our work schedule, but that was the least of his concerns. We where ready to purchase that day, but since the finance person(s) did not want to do business with us we walked away from the deal. This is a horrible way to do business. Very unprofessional!

Second Service - they have not learned anything…read more Customer service is non-existent. Four people staring out the window as I pulled into the bay, no one got up to greet me, they actually turned and walked away. Asked the man in bay #4 for service no and he asked where my truck was, I pointed to it 3 ft away, then he replied I don't work here and go wait by your truck. WTF WTF Seriously??? So someone finally came out as I was leaning against my truck and she (Jasmine) walked right past me. Never acknowledged me. She proceeds to get in my truck without saying a word. I had to ask her what her name was. Staff at Toyota of Montgomery go out of their way to avoid, ignore and walked past you. Only one man, Damarius chatted with me. Went to see Leon their service manager as I spoke to him to when I couldn't make an appointment with their customer service idiots. He never got up, introduced himself or anything. Picking up my truck was worse. Went to #2 office and the guy with the beard told me to go wait for Jasmine at the empty desk. I asked why he couldn't help me but he insisted he couldn't do anything and just go stand by her desk. That was until the Service Manager started to help me then he asked for my fob to bring my truck around for me. I told him don't waste your time and told the manager he refused to help me when I first came in. This dealership needs to fire everyone in their service department that works with customers. You cannot train these idiots, they will never care.

I never bought a vehicle from Sons CDJR. I attended a car sales training program hosted at the…read moredealership. Even though I wasn't a customer, the way I was treated and the dealership's enabling of that treatment says a lot about their ethics, leadership, and the kind of people they do business with. Here's what happened, I discovered the training opportunity through a job listing and was contacted by Al Desarro's assistant. I was told I would receive one-on-one training from Al Desarro and hands-on mentorship with real, experienced car salespeople at the dealership. I was excited, especially since I'm someone rebuilding after an injury and ready to grow professionally. When I arrived at Sons CDJR, it became clear I had been misled. There was no one-on-one coaching. No active sales floor experience. No dealership staff involved. Just a classroom full of other trainees and Al Desarro leading the session alone. It was not what was promised and it went downhill fast. From the beginning, it felt like I had a target on my back. Al asked me off-topic, obscure questions that weren't even in the training guide he gave us. When I answered, he'd cut me off. But when others got it wrong, he'd give them time and help walk them through it. The double standard was loud and clear. During our lunch break, Al pulled me aside privately. Instead of offering encouragement or advice, he stared at me like I was crazy and asked, "Why do you think you can do this?" His tone wasn't constructive -- it was dismissive and condescending. I responded respectfully and confidently, explaining my drive and goals. He coldly replied, "Well, let's see how this day goes." Later that day after asking more obscure questions and showing us YouTube videos, Al asked the group to share what we hoped to achieve from the training. When it was my turn, I said I wanted to use car sales as a stepping stone to gain experience, build businesses, and create generational wealth. Before I could even finish, he cut me off with a sharp "That's enough." Another trainee gave a similar answer and was allowed to speak without interruption. I couldn't ignore the bias anymore. At the end of the day, I was pulled aside again. This time, I was told that Al, along with dealership leaders Clay Morrison (General Manager) and Missy Hubbard (General Sales Manager), had decided during the lunch break that I wasn't a "good fit" for the training. I was let go with no feedback, no explanation, no opportunity to improve. It felt like a decision made based on personal bias, not performance. What shocked me even more was what came later. A year after this, I tried to apply to other car sales training programs only to find out I had been blacklisted from multiple dealerships across the city. All signs pointed back to Al Desarro, who doesn't even work at Sons CDJR but has personal ties to Clay and Missy and clearly enough influence to sabotage someone's future behind the scenes. If you're a young person trying to get your foot in the door, be careful. Sons CDJR allowed someone who is not even their employee to use their dealership to belittle and blacklist trainees based on personal feelings and ego. This wasn't about qualifications. It wasn't about effort. It was about insecurity, control, and favoritism and the dealership enabled it. If they treat aspiring sales professionals this way, I can only imagine how they treat customers behind closed doors. I do not recommend Sons CDJR for work, training, or even a car purchase. There are better dealerships out there.

Warning: Do NOT trust this establishment! I made every…read moreattempt to come to a positive outcome before resulting to leaving a negative review. I visited the establishment several times, called numerous times, and still absolutely nothing has happened. I have a brand new Jeep Wrangler I purchased from them in JANUARY, that NEVER had a WORKING RADIO OR SCREEN. I was so excited about the new purchase that I wasn't even thinking the radio wouldn't be working or that parts would be malfunctioning on a BRAND NEW JEEP. However, I figured this out only a few days afterwards in January and here we are in MAY and I am still without a working radio. Contacting them and speaking with folks is easy, however, getting someone to actually keep their word and follow through with effective action has been IMPOSSIBLE with them. I DO NOT RECOMMEND!

Ordered a convertible Mercedes from a dealership in CA and waited over a year for the car to be…read moredelivered. When it arrived the greedy salesperson tells me there is now a market adjustment of $15k being added to the vehicle and if I don't close the deal that day, there are 20 people lined up to purchase the vehicle. What a horrible experience as this was a surprise gift for my wife. Looked all over the country for weeks for another option and landed on Jack Ingram Mercedes which had the exact same model I ordered minus the massage seats. Call and was greeted by a pleasant sales person Brooke Byrd who informed me the vehicle was available. Gave me great pricing, $450/m less than my order from CA. She evaluated my Mercedes trade over the phone in good faith and honored it at delivery. Due to fraud in South Florida, I had to drive to Alabama which was well worth it. I must mention, that they offered to pick me up from the airport if I decided to fly in from Fort Lauderdale. I drove my trade up to AL from Fort Lauderdale(9 hours) and was greeted by a pleasant front desk woman who asked about my drive up, and offered snacks and coffee. Advised Ms. Byrd was at lunch, however, Shawn Roney in finance was ready for me until she returned. The vehicle was inside the showroom, clean, and ready for delivery. Sat in the back with Shawn, who also was very pleasant and personable. Got through the paperwork very quickly and he never forced me to purchase any extras unlike many other dealerships I've been to but only offered the ones he thought held value which I accepted. Ms. Byrd asked another manager to pull the vehicle out so she could transfer my belongings and walk me through the options. Everyone wished me safe travels and I was on my way. After a few days, I received a call and email from Ms. Byrd to ask how we were enjoying the car and if we had any questions. Lastly, we received a handwritten card from Ms. Byrd thanking us for our purchase and future business. We will be sure to come back to this dealer when it's time to upgrade and/or purchase another Mercedes. Thank you team!

I brought my 2021 Mercedes-AMG GLE 63 S to Jack Ingram Mercedes-Benz around July 13, 2026. The…read morevehicle remained there for an extended period, and I ultimately paid $8,506.96 for repairs on September 2. After the repair, I experienced a clicking/clacking noise that was not present before. I returned the vehicle multiple times. Jack Ingram's own repair order states that the technician verified the noise and that the noise remained after their diagnostic attempts. The vehicle was ultimately returned with the concern unresolved. On September 26, I obtained an independent inspection from Pep Boys. They also verified the clicking/clacking while driving/turning and documented the noise as originating from the driver-side CV axle. My vehicle was also returned with a scratch during this service history, for which the dealership later provided approximately $450. I have now filed a BBB complaint seeking resolution and reimbursement. I have repair orders, invoices, and the independent inspection documenting what occurred. I will update this review based on how the dealership ultimately resolves the matter.

DO NOT WASTE YOUR TIME. I bought my first car from here when I was 21. I didn't know anything about…read morebuying a car but the salesman that helped me seemed like he really wanted to make sure I got taken care of. After a year and a half of on-time payments and a very high interest rate, I decided to refinance. I called the man that sold me my car and told him what I wanted to do. He told me to come to the dealership and he would take care of me. I called HIM because I trusted HIM. That was my first mistake. He ended up talking over my head the entire time and even brought other employees to "explain" to me what was going on. Keep in mind it was obvious I was financially illiterate, young, and broke. He ended up convincing me to trade my car in for a new version of THE SAME CAR (same year and everything). They rolled my negative equity over to the new loan. My payment was the exact same, I just had a much better interest rate. I ended up with a $38,000 loan for a car that was worth about $18k once I left the lot. It took me 2 years to realize the hole they put me in. I explained my story to a few other dealership employees I had come to know. They all said the same thing. They said that he would be FIRED for exhibiting the same behavior at their dealership. They said he was preying on me because I didn't know what I was doing. I'm still stuck upside down in this car, paying over $600/mo. Don't get me wrong, I love my car. However, I should have an almost paid off car by now, not a $27,000 remaining balance on a loan. I hope that this doesn't happen to another hardworking student that's already in a tough financial situation. I debated on writing a review at all because I've worked in the restaurant industry for 8 years. I know how a bad review can make you feel, especially when you're only getting one side of the story. But this needs to be said. Especially if it helps other people.

This was the worst service I had in 15 year, got there at 9:00 am and I finally received my car at…read more12:15, when I asked about my car I was told that a lot of people where ahead of me, not true when people came after me and left before me, never again you all just lost a good customer.

UPDATED REVIEW -- FOUR MONTHS, MULTIPLE VOICEMAILS, AND STILL NO CALLBACK…read more At this point, I have to question whether customer service is simply not a priority at Lexus of Montgomery. During my last service appointment, I requested a part for my vehicle and was specifically told that I would be contacted once the part came in so I could schedule the necessary service. Simple enough, right? Wrong. Four months went by, and I never received a single phone call. And before anyone suggests that I should have "followed up," I DID. I called multiple times trying to reach someone in the service department. I also attempted to reach the service manager--the same manager who had previously contacted me regarding my earlier negative review. I left multiple voicemails and made repeated attempts to get someone to simply return my call. Nothing. No callback. No update. No explanation. No accountability. Four months of silence. What is particularly frustrating is that I am now experiencing the complete opposite at another Lexus dealership. The level of customer service I have received there has been absolutely amazing. I am genuinely ecstatic with how attentive, professional, communicative, and accommodating they have been. The same part I requested at Lexus of Montgomery...the dealership I worked with now called me the very next day after my service appointment informing me the part was in! A DAY LATER! NOT 4 FREAKING MONTHS SMH. And honestly? The contrast is embarrassing. It has made me realize that my experiences at Lexus of Montgomery were not simply "one bad experience" or an isolated misunderstanding. I cannot recall a time when I truly felt serviced with care, valued as a customer, or confident that my concerns were being taken seriously. Luxury is not just the badge on the hood. Luxury is how you treat the person who trusted you with their money and their vehicle. Lexus of Montgomery has repeatedly failed to deliver that experience for me. If you are thinking about purchasing a Lexus, do yourself a favor and travel elsewhere. There are other Lexus dealerships that clearly understand what customer service, communication, and professionalism are supposed to look like. And if you already own a Lexus and are considering taking your vehicle to Lexus of Montgomery for service, I strongly recommend doing your research and considering another location. Because having to chase a dealership for four months about a part they told ME they would call me about is unacceptable. I purchased a Lexus expecting a luxury experience. What I received from Lexus of Montgomery was anything but. Four months. Multiple calls. Multiple voicemails. Zero callback. That isn't luxury service. That's a complete failure to follow through.

7/3/2026 Took my GX460 in for oil change, alignment, tire balance and rotation…read more 7/4/2026 Drove vehicle at interstate speed (70+ mph) experienced a lot of vibration. Called the dealership, it was closed for the holidays so I left a message. 7/6/2026 Called dealership at 7:30 about vibration and was told to bring it in by 8:00. Took vehicle in and and informed them of the issue and that I suspected the issue was with the tire balance. Received at text/email that the tires were rebalanced and picked the car up at approximately 3:05. Was told by the sales advisor that the service manager drove it and ensured it was corrected. After picking up the car I got gas and took the interstate home and the vehicle was still vibrating. Called the dealership at 3:28 and was told by Kyle (I assume a receptionist) the service advisor that assisted me was not available to take my call nor was the service manager. Took my vehicle directly to Discount Tire and explained my situation. The service advisor was very nice and professional. I asked them to please check the balance and correct if needed. I also asked for pictures of the status of the balance as is before correcting. *** 2 of the tires were in balance *** 2 of the tired were NOT in balance ***All 4 tires had different tire pressures above recommendation Discount Tire made the corrections ( and dicounted the service) asked me to go drive it at interstate speeds and to bring it back if there were any issues. This is the 3rd time I have taken my car in for a balance and had to take it back. The pervious occasions it was corrected when returned. This time I chose not to take it back for a 3rd attempt to do a simple job that should have been done right the first time!!! This is the 4th less than satisfactory experience with the service department and MY LAST!!! Shout out to Discount Tire for your professionalism and excellent customer service!!! Lexus of Montgomery Service Department DO BETTER!!! Lexus in my opinion is the best car out and I have had zero issues with the vehicle beyond the 4 less than satisfactory service experiences at this dealership. I prefer to have my car serviced at the dealership but this dealership has lost my trust and confidence!!! ***This is not about money its about principle and customer service. The tires were recently purchased at Costco where I can get free rotation and balance. I made a choice to pay for service at the dealership because I was getting other services done and it was convenient so I thought....I was wrong!!!

Awesome customer service. Great loaner car to drive and received my SUV back in a timely manner…read more Thanks so much for treating your customers with quality service.

From the owner: Car Dealer, Auto Repair, Tire Centerread more

Had the worst experience, when asked how long it would take to find out about an appraisal they…read moreasked me multiple unnecessary questions and once I got tired of waiting my husband asked for the vehicles keys and he threw them at my husband and was very rude and unprofessional. I would never go back again.

I bought a car from out of state, and Ron and his team were so great to work with. They arranged…read moretransportation and facilitated the transaction so helpfully. I recommend the team at Budget

Dispatching a car was a nightmare. Took 45 minutes sitting in waiting room being the only one there…read morefor an adequate employee to help me. Try another location if you have to deal with carmax

Jazly got me a competitive offer on the spot and I was outta there with a check in just over 90…read moreminutes. It worked basically just as advertised. The only drawback here is that you can generally get a few more $k if you sell it on your own, but, the downside to that approach is time and hassle. Finally, a quick shout-out to Jazly who is awesome at what she does and a phenomenal human being!

6/25/25. SCAM. Buyer beware. After dealing/talking for an…read moreImmigrant FAWK that I could barely understand, I give up. He did NOT want to provide the Data Plate on the car. He wont answer my calls. He would NOT provide and text me any BASIC information of his Dealership, car nor himself. Lee Hector he said his name was. Someone has to report to the authorities.

From the owner: We're here for anyone who appreciates great value in a car or truck. We start by putting every…read morevehicle through a 55-point inspection done by an ASE-certified mechanic. We then add these to the collection we have on our lot, one full of variety and reliability. But before we even show you our flexible financing, we want to get to know you so we can better serve you and your unique needs. We have options for people looking to buy wholesale as well as those just looking for a family car. We have so many choices, we have so many deals, and we can't wait to share them with everyone in our community.