Second Service - they have not learned anything…read more Customer service is non-existent. Four people staring out the window as I pulled into the bay, no one got up to greet me, they actually turned and walked away. Asked the man in bay #4 for service no and he asked where my truck was, I pointed to it 3 ft away, then he replied I don't work here and go wait by your truck. WTF WTF Seriously??? So someone finally came out as I was leaning against my truck and she (Jasmine) walked right past me. Never acknowledged me. She proceeds to get in my truck without saying a word. I had to ask her what her name was. Staff at Toyota of Montgomery go out of their way to avoid, ignore and walked past you. Only one man, Damarius chatted with me. Went to see Leon their service manager as I spoke to him to when I couldn't make an appointment with their customer service idiots. He never got up, introduced himself or anything. Picking up my truck was worse. Went to #2 office and the guy with the beard told me to go wait for Jasmine at the empty desk. I asked why he couldn't help me but he insisted he couldn't do anything and just go stand by her desk. That was until the Service Manager started to help me then he asked for my fob to bring my truck around for me. I told him don't waste your time and told the manager he refused to help me when I first came in. This dealership needs to fire everyone in their service department that works with customers. You cannot train these idiots, they will never care.

Jaylen Jones did a fine job. The most pleasent person in all of Toyota montgomery, was Jordan. She…read morewas so up beat and pleasent to talk to.

I never bought a vehicle from Sons CDJR. I attended a car sales training program hosted at the…read moredealership. Even though I wasn't a customer, the way I was treated and the dealership's enabling of that treatment says a lot about their ethics, leadership, and the kind of people they do business with. Here's what happened, I discovered the training opportunity through a job listing and was contacted by Al Desarro's assistant. I was told I would receive one-on-one training from Al Desarro and hands-on mentorship with real, experienced car salespeople at the dealership. I was excited, especially since I'm someone rebuilding after an injury and ready to grow professionally. When I arrived at Sons CDJR, it became clear I had been misled. There was no one-on-one coaching. No active sales floor experience. No dealership staff involved. Just a classroom full of other trainees and Al Desarro leading the session alone. It was not what was promised and it went downhill fast. From the beginning, it felt like I had a target on my back. Al asked me off-topic, obscure questions that weren't even in the training guide he gave us. When I answered, he'd cut me off. But when others got it wrong, he'd give them time and help walk them through it. The double standard was loud and clear. During our lunch break, Al pulled me aside privately. Instead of offering encouragement or advice, he stared at me like I was crazy and asked, "Why do you think you can do this?" His tone wasn't constructive -- it was dismissive and condescending. I responded respectfully and confidently, explaining my drive and goals. He coldly replied, "Well, let's see how this day goes." Later that day after asking more obscure questions and showing us YouTube videos, Al asked the group to share what we hoped to achieve from the training. When it was my turn, I said I wanted to use car sales as a stepping stone to gain experience, build businesses, and create generational wealth. Before I could even finish, he cut me off with a sharp "That's enough." Another trainee gave a similar answer and was allowed to speak without interruption. I couldn't ignore the bias anymore. At the end of the day, I was pulled aside again. This time, I was told that Al, along with dealership leaders Clay Morrison (General Manager) and Missy Hubbard (General Sales Manager), had decided during the lunch break that I wasn't a "good fit" for the training. I was let go with no feedback, no explanation, no opportunity to improve. It felt like a decision made based on personal bias, not performance. What shocked me even more was what came later. A year after this, I tried to apply to other car sales training programs only to find out I had been blacklisted from multiple dealerships across the city. All signs pointed back to Al Desarro, who doesn't even work at Sons CDJR but has personal ties to Clay and Missy and clearly enough influence to sabotage someone's future behind the scenes. If you're a young person trying to get your foot in the door, be careful. Sons CDJR allowed someone who is not even their employee to use their dealership to belittle and blacklist trainees based on personal feelings and ego. This wasn't about qualifications. It wasn't about effort. It was about insecurity, control, and favoritism and the dealership enabled it. If they treat aspiring sales professionals this way, I can only imagine how they treat customers behind closed doors. I do not recommend Sons CDJR for work, training, or even a car purchase. There are better dealerships out there.

Warning: Do NOT trust this establishment! I made every…read moreattempt to come to a positive outcome before resulting to leaving a negative review. I visited the establishment several times, called numerous times, and still absolutely nothing has happened. I have a brand new Jeep Wrangler I purchased from them in JANUARY, that NEVER had a WORKING RADIO OR SCREEN. I was so excited about the new purchase that I wasn't even thinking the radio wouldn't be working or that parts would be malfunctioning on a BRAND NEW JEEP. However, I figured this out only a few days afterwards in January and here we are in MAY and I am still without a working radio. Contacting them and speaking with folks is easy, however, getting someone to actually keep their word and follow through with effective action has been IMPOSSIBLE with them. I DO NOT RECOMMEND!

Great place to get your car serviced Fast and certified…read moretechnicians with great communication

I really should've went to another location like I had planned. This place is poorly ran. The…read morecustomer service is piss poor. I went in to get both of my cars serviced. I didn't even bring the second one back because the experience was so horrible. They either ignore you or are extremely rude.

DO NOT WASTE YOUR TIME. I bought my first car from here when I was 21. I didn't know anything about…read morebuying a car but the salesman that helped me seemed like he really wanted to make sure I got taken care of. After a year and a half of on-time payments and a very high interest rate, I decided to refinance. I called the man that sold me my car and told him what I wanted to do. He told me to come to the dealership and he would take care of me. I called HIM because I trusted HIM. That was my first mistake. He ended up talking over my head the entire time and even brought other employees to "explain" to me what was going on. Keep in mind it was obvious I was financially illiterate, young, and broke. He ended up convincing me to trade my car in for a new version of THE SAME CAR (same year and everything). They rolled my negative equity over to the new loan. My payment was the exact same, I just had a much better interest rate. I ended up with a $38,000 loan for a car that was worth about $18k once I left the lot. It took me 2 years to realize the hole they put me in. I explained my story to a few other dealership employees I had come to know. They all said the same thing. They said that he would be FIRED for exhibiting the same behavior at their dealership. They said he was preying on me because I didn't know what I was doing. I'm still stuck upside down in this car, paying over $600/mo. Don't get me wrong, I love my car. However, I should have an almost paid off car by now, not a $27,000 remaining balance on a loan. I hope that this doesn't happen to another hardworking student that's already in a tough financial situation. I debated on writing a review at all because I've worked in the restaurant industry for 8 years. I know how a bad review can make you feel, especially when you're only getting one side of the story. But this needs to be said. Especially if it helps other people.

This was the worst service I had in 15 year, got there at 9:00 am and I finally received my car at…read more12:15, when I asked about my car I was told that a lot of people where ahead of me, not true when people came after me and left before me, never again you all just lost a good customer.

I started the process on purchasing an automobile on line and did not live in the Huntsville area!…read more I wanted to ensure a smooth process being 1st responders and it's an out of state purchase. Established salesperson POC and communicated daily on intent to purchase. The Credit Union (CU) was contacted with communications between the two parties and verifying the purchase would be through the CU. I was informed of the contact. The next day I proceeded from Birmingham to Huntsville, (230 miles round trip) met with salesperson, viewed & drove vehicle. We identified that the vehicle had braking issues and the salesperson stated he would contact his manager and have the work done. I informed him to contact me when the work is completed and we would purchase the vehicle on Saturday 28 March 2026. I called the salesperson on Friday 27 March 2026 & inquired if the work was completed. He informed me that the vehicle was sold! "Why"? "YOU DID NOT CALL"! I expressed my displeasure with their lack of concern for customer satisfaction and stated the money was more important than our feelings! We're both first responders, military retired and retired principal. She could not attend due to work commitment and if A dealership is going to do on-line sales, they should be more commited & considerate to customers especially in this type of situation! I called & voiced my displeasure with the GM who took the approach of actually stating a deposit should have been submitted, none was requested by the salesperson or dealership, An entire week of Communications was done because we (salesperson & I) established that the vehicle would be purchased when the repairs were made (IT WAS NOT)! And to My Understanding, the vehicle was sold without those necessary repairs being made!! Not a good thing! The Customer IS NOT HAPPY and feels total disrespect!! George Nixon for Paulette Hammonds

Long wait for an oil change . Got here at 6:50 am and as of 9:30 ,im still waiting . Appointment…read morementioned time was 7am . Asked how long it will take when I got here they said around 1 hrs to 1 hour an1hr & 15 mins . The waiting area is full of people minus the ones who dropped thier cars off . 3 hours and longer is unacceptable for an oil change .....

Awesome customer service. Great loaner car to drive and received my SUV back in a timely manner…read more Thanks so much for treating your customers with quality service.

From the owner: Car Dealer, Auto Repair, Tire Centerread more

Had the worst experience, when asked how long it would take to find out about an appraisal they…read moreasked me multiple unnecessary questions and once I got tired of waiting my husband asked for the vehicles keys and he threw them at my husband and was very rude and unprofessional. I would never go back again.

I bought a car from out of state, and Ron and his team were so great to work with. They arranged…read moretransportation and facilitated the transaction so helpfully. I recommend the team at Budget

Jazly got me a competitive offer on the spot and I was outta there with a check in just over 90…read moreminutes. It worked basically just as advertised. The only drawback here is that you can generally get a few more $k if you sell it on your own, but, the downside to that approach is time and hassle. Finally, a quick shout-out to Jazly who is awesome at what she does and a phenomenal human being!

Dispatching a car was a nightmare. Took 45 minutes sitting in waiting room being the only one there…read morefor an adequate employee to help me. Try another location if you have to deal with carmax

6/25/25. SCAM. Buyer beware. After dealing/talking for an…read moreImmigrant FAWK that I could barely understand, I give up. He did NOT want to provide the Data Plate on the car. He wont answer my calls. He would NOT provide and text me any BASIC information of his Dealership, car nor himself. Lee Hector he said his name was. Someone has to report to the authorities.

From the owner: We're here for anyone who appreciates great value in a car or truck. We start by putting every…read morevehicle through a 55-point inspection done by an ASE-certified mechanic. We then add these to the collection we have on our lot, one full of variety and reliability. But before we even show you our flexible financing, we want to get to know you so we can better serve you and your unique needs. We have options for people looking to buy wholesale as well as those just looking for a family car. We have so many choices, we have so many deals, and we can't wait to share them with everyone in our community.