Really happy and greatly appreciate the service here. The team was outstanding and had us in and…read moreout in a few hours. Our dryer was going out on our truck and it was quickly replaced. No more air leaks! Definitely will be a return customer if need be. There are bathrooms, driver lounge and vending for drivers waiting for service. Ladies room look more like a co ed room/uniform closet it needed some TLC but the toilet and sink were clean.

From the owner: Volvo Truck Dealerread more

These Guys are awesome, I run a Logging crew and could not find the Heavy Duty Green Grease…read moreanywhere, I think Lucas Oil makes it, these guys had a ton of it, at a great price, I owe them a steak and a beer when I'm back out that way..They even gave me a Lucas Oil T-Shirt (doesn't fit I need to lose a few lbs lol)

From the owner: Welcome to Gulf Coast Truck & Equipment Co! We're local and…read morewe're family. This means someone who cares will answer the phone, listen to you, and take ownership of whatever it is you may need or want, every time. We choose to do the right thing because it's the right thing to do. We don't allow consequences to determine how we treat our customers. We believe the right choice is always clear. That is a core value for this company. With multiple brands and locations, we're able to broaden our scope and expertise to provide you with more options and solutions that a single store wouldn't be able to offer.

Do not buy machine equipment through this company it's a complete…read moreScam they will have you wire money and stephens truck and equipment is closed for years

From the owner: Heavy Equipment dealerread more

Vert helpfull and cheep would highly recommind great guys will be back ypu want be disappointedread more

We sent a driver by this shop on 8/2/24 after calling ahead to discuss the issue. When the driver…read morearrived, the "boss" sent word they did not have time to look at the trailer and offered no other explanation. Extremely poor customer service and their word is evidently not their bond. Will not be recommending this company to anyone.

Well to start with, the AI that made the appointment, booked me for an oil change when I stated a…read morethermostat replacement. We'll, if I had come in on Saturday, as originally planned, I would have been out of luck. No general maintenance on Saturday. So, I brought it in today, Friday. Now a days instead of actually calling you, they send a text for you to approve the work, which I did. So about two hours after that I call to check status. They never got my reply, hence, did not start the repairs. What happened to calling the customer? If you use this place, keep on top of it. ​

My late husband and I were loyal Capitol Chevrolet customers for over 20 years, which makes this…read moreexperience especially disappointing. My 2010 Chevrolet Equinox was towed in on June 18, 2026 after the steering became nearly impossible. I paid for the repair they diagnosed, but when I came to pick up the vehicle on June 23, 2026, the exact same problem was still there. I was then given a second estimate for a different repair, which I disputed because the original issue had not been fixed. That repair was eventually completed nearly a month later. However, I had to pay for a rental vehicle from June 19 through July 14 while my car remained unavailable, and my request for partial reimbursement has gone unresolved. What has been most frustrating is the lack of communication and follow-through from management. Despite multiple attempts to reach someone, I have not received a response. After more than two decades of loyalty, I expected better service, better communication, and at least an acknowledgment from management. Very disheartening and disappointing.

UPDATED REVIEW -- FOUR MONTHS, MULTIPLE VOICEMAILS, AND STILL NO CALLBACK…read more At this point, I have to question whether customer service is simply not a priority at Lexus of Montgomery. During my last service appointment, I requested a part for my vehicle and was specifically told that I would be contacted once the part came in so I could schedule the necessary service. Simple enough, right? Wrong. Four months went by, and I never received a single phone call. And before anyone suggests that I should have "followed up," I DID. I called multiple times trying to reach someone in the service department. I also attempted to reach the service manager--the same manager who had previously contacted me regarding my earlier negative review. I left multiple voicemails and made repeated attempts to get someone to simply return my call. Nothing. No callback. No update. No explanation. No accountability. Four months of silence. What is particularly frustrating is that I am now experiencing the complete opposite at another Lexus dealership. The level of customer service I have received there has been absolutely amazing. I am genuinely ecstatic with how attentive, professional, communicative, and accommodating they have been. The same part I requested at Lexus of Montgomery...the dealership I worked with now called me the very next day after my service appointment informing me the part was in! A DAY LATER! NOT 4 FREAKING MONTHS SMH. And honestly? The contrast is embarrassing. It has made me realize that my experiences at Lexus of Montgomery were not simply "one bad experience" or an isolated misunderstanding. I cannot recall a time when I truly felt serviced with care, valued as a customer, or confident that my concerns were being taken seriously. Luxury is not just the badge on the hood. Luxury is how you treat the person who trusted you with their money and their vehicle. Lexus of Montgomery has repeatedly failed to deliver that experience for me. If you are thinking about purchasing a Lexus, do yourself a favor and travel elsewhere. There are other Lexus dealerships that clearly understand what customer service, communication, and professionalism are supposed to look like. And if you already own a Lexus and are considering taking your vehicle to Lexus of Montgomery for service, I strongly recommend doing your research and considering another location. Because having to chase a dealership for four months about a part they told ME they would call me about is unacceptable. I purchased a Lexus expecting a luxury experience. What I received from Lexus of Montgomery was anything but. Four months. Multiple calls. Multiple voicemails. Zero callback. That isn't luxury service. That's a complete failure to follow through.

7/3/2026 Took my GX460 in for oil change, alignment, tire balance and rotation…read more 7/4/2026 Drove vehicle at interstate speed (70+ mph) experienced a lot of vibration. Called the dealership, it was closed for the holidays so I left a message. 7/6/2026 Called dealership at 7:30 about vibration and was told to bring it in by 8:00. Took vehicle in and and informed them of the issue and that I suspected the issue was with the tire balance. Received at text/email that the tires were rebalanced and picked the car up at approximately 3:05. Was told by the sales advisor that the service manager drove it and ensured it was corrected. After picking up the car I got gas and took the interstate home and the vehicle was still vibrating. Called the dealership at 3:28 and was told by Kyle (I assume a receptionist) the service advisor that assisted me was not available to take my call nor was the service manager. Took my vehicle directly to Discount Tire and explained my situation. The service advisor was very nice and professional. I asked them to please check the balance and correct if needed. I also asked for pictures of the status of the balance as is before correcting. *** 2 of the tires were in balance *** 2 of the tired were NOT in balance ***All 4 tires had different tire pressures above recommendation Discount Tire made the corrections ( and dicounted the service) asked me to go drive it at interstate speeds and to bring it back if there were any issues. This is the 3rd time I have taken my car in for a balance and had to take it back. The pervious occasions it was corrected when returned. This time I chose not to take it back for a 3rd attempt to do a simple job that should have been done right the first time!!! This is the 4th less than satisfactory experience with the service department and MY LAST!!! Shout out to Discount Tire for your professionalism and excellent customer service!!! Lexus of Montgomery Service Department DO BETTER!!! Lexus in my opinion is the best car out and I have had zero issues with the vehicle beyond the 4 less than satisfactory service experiences at this dealership. I prefer to have my car serviced at the dealership but this dealership has lost my trust and confidence!!! ***This is not about money its about principle and customer service. The tires were recently purchased at Costco where I can get free rotation and balance. I made a choice to pay for service at the dealership because I was getting other services done and it was convenient so I thought....I was wrong!!!

had big repair on my truck. they took great care of me and my truck. it has never ran better. thank…read moreyou stivers ford.

Some sales manager named Reefer or something like that is very disrespectful. I went in there ready…read moreto spend my hard-earned cash. I even came up significantly from my first offer, and he was rude and dismissive. I went to shake his hand to tell him we couldn't go higher and he left me hanging! What kind of man (especially a salesman) would ignore another man's handshake? Not surprised they have a 2-star rating. Even if they called back and accepted my offer I would not give them my money because of how Reefer talked to me. Some people work and save their money. Other people, like Reefer, are disrespectful thieves. As I was walking away, this asshat yelled "Good luck finding an explorer for that price!"

Dispatching a car was a nightmare. Took 45 minutes sitting in waiting room being the only one there…read morefor an adequate employee to help me. Try another location if you have to deal with carmax

Jazly got me a competitive offer on the spot and I was outta there with a check in just over 90…read moreminutes. It worked basically just as advertised. The only drawback here is that you can generally get a few more $k if you sell it on your own, but, the downside to that approach is time and hassle. Finally, a quick shout-out to Jazly who is awesome at what she does and a phenomenal human being!