Cancel

    Open app

    Search

    CarMax

    3.0 (2 reviews)
    Closed Closed
    Updated over 3 months ago

    Services - CarMax

    Car buyers

    CarMax Photos

    You might also consider

    Recommended Reviews - CarMax

    Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.
    Yelp app icon
    Browse more easily on the app
    Review Feed Illustration

    4 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    5 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    Ask the Community - CarMax

    You might also consider

    Chip Ellis Auto Sales

    Chip Ellis Auto Sales

    (3 reviews)

    Very unprofessional, No communication what so ever, sold me a lemon, and no one will call me or…read moretext back. They promised to fix issues with the car 4 months ago when I first purchased the vehicle-we told them what needed to be fixed before we left the lot. The temp gauge doesn't work at all and they said they would fix it. I took it up there just to be told 4 hours later they got a bad part. Went back again 2 months later and no one was at the office. It's shaking really bad (possibly motor mounts, or alignment not really sure about the shaking but it's pretty bad, the defrost doesn't work so every time it rains I have to pull over) when driving and the transmission is going out. I purchased the $2,000 warranty to cover the main parts on the car and they will not stand on it now. I've texted them at least once a week since with no response. I will never buy another car from them and I'll tell everyone that ever mentions them to steer clear of these crooks! I should've known by how disgusting the office was that if they can't even clean up and fix AC for their own employees, why in the world would they honor their word on this vehicle with a regular civilian. As is haha what a joke! These images attached show all messages between me and Christy over 4 months time.

    They,re turning off check engine lights to sell cars, the car I got from them ran a week before…read morecoming back on I contacted them, they told me oh it's only an 02 sensor without even looking at the car so buyers beware.

    Reinhardt Toyota - Oil that I think blew out of oil filter or gasket

    Reinhardt Toyota

    (28 reviews)

    Second Service - they have not learned anything…read more Customer service is non-existent. Four people staring out the window as I pulled into the bay, no one got up to greet me, they actually turned and walked away. Asked the man in bay #4 for service no and he asked where my truck was, I pointed to it 3 ft away, then he replied I don't work here and go wait by your truck. WTF WTF Seriously??? So someone finally came out as I was leaning against my truck and she (Jasmine) walked right past me. Never acknowledged me. She proceeds to get in my truck without saying a word. I had to ask her what her name was. Staff at Toyota of Montgomery go out of their way to avoid, ignore and walked past you. Only one man, Damarius chatted with me. Went to see Leon their service manager as I spoke to him to when I couldn't make an appointment with their customer service idiots. He never got up, introduced himself or anything. Picking up my truck was worse. Went to #2 office and the guy with the beard told me to go wait for Jasmine at the empty desk. I asked why he couldn't help me but he insisted he couldn't do anything and just go stand by her desk. That was until the Service Manager started to help me then he asked for my fob to bring my truck around for me. I told him don't waste your time and told the manager he refused to help me when I first came in. This dealership needs to fire everyone in their service department that works with customers. You cannot train these idiots, they will never care.

    Jaylen Jones did a fine job. The most pleasent person in all of Toyota montgomery, was Jordan. She…read morewas so up beat and pleasent to talk to.

    CarMax - carbuyers - Updated May 2026

    Loading...
    Loading...
    Loading...