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    Pull-A-Part Montgomery

    2.0 (3 reviews)
    Closed 8:00 am - 5:30 pm
    Updated 2 months ago

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    AutoZone Auto Parts

    AutoZone Auto Parts

    (3 reviews)

    I want to say thank you to the Store Manager Roberto and his IMPRESSIVE employee Luis for their…read moreextraordinary help! I called over the phone, and this little voice answered, his name was Luis. I said that I wanted to speak to the manager, but he wasn't available due to him helping another customer. I was like this is a kid, that just answered the phone he doesn't know anything. But, oh boy WAS I WRONG!!!!!!!! I began to ask questions about what I thought was going on with my vehicle because it was no longer working and it was my main source of transportation. This little voice answered EVERY QUESTION. He was so informative about things that I did not know, also explained several times because I did not understand how things worked and what parts were needed and not needed for my vehicle. He then explained in detail like Car One on One for DUMMIES. We were on the phone approximately 30 minutes. HE DID THIS WITHOUT an attitude, WITHOUT placing me on hold, WITHOUT negative gestures, WITHOUT heavy breathing, WITHOUT a tone as if I was getting on his nerves, WITHOUT rushing me, and WITHOUT cutting me off, WITHOUT hanging up the phone on purpose in my face. He was a GREAT listener! I apologized for all the questions and informed him I was so use to people taking advantage of me. He said there was no need for an apology and that he understood. Afterwards, I asked to speak to the manager and gave Luis all the praise. Two days later, I went to this same store I watched the Store Manager Roberto's interactions with other customers before helping me and Roberto was AWESOME too!!! Finally, I told him I was the customer on the phone with Luis days prior. I told him I live across town and there was an Auto Zone near my home, but I will travel to his store because of the GREAT CUSTOMER SERVICE that his store provides!

    I always have great service when I'm here. The workers know what they are doing. They are super…read morekind and helpful

    Pull-A-Part Montgomery - autopartssupplies - Updated May 2026

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