The business that I'm in has me driving about 50,000 miles a year in my car and spending time at…read moreheavy industrial sites like steel mills, paper mills, particleboard plants, and saw mills. As a result, I tend to run over quite a lot of wood chips and scrap steel which puncture my tires. On average, I have to get about ten tires repaired or replaced every year. Fortunately, when I showed up at this particular Firestone bright and early, I only had a slow leak. The gentleman behind the counter got my information, saw that I had a company car and had my information in his computer and got me right in. They had the tire patched (not plugged) which is a major bonus as it's a more permanent fix and saves you money in the long run even though it takes more time because they have to take the tire off the rim. I was out of there in the hour and the bill was sent to my company. All done at a reasonable price. Thanks Firestone.

I love this location, solely because of Chuck. He always takes care of me. Sometimes the service…read moredoes take a bit long, but they do a good job.

Five Stars. My truck overheated on a drive from FL to KY…read more It was a Friday afternoon and I thought for sure I was stuck. Matt and all the guy were extremely helpful. We had to replace the radiator as well as hose's ect. On a late Friday afternoon. Christian Brothers came through for me. The entire staff was knowledgeable, courteous and professional. I can't thank them enough for getting me back on the road and home safely. What a blessing. I'm truly grateful.

Took my car in to have an oil leak repaired. Told the shop that the oil change place had told me…read morethe leak was the rear main seal but that I had been under the car and it appeared to me to be leaking around the oil pan gasket. First, the good part. All of the employees I spoke with were friendly and courteous. The $1400+ quote I received did not include repairing the oil leak and stated that the leak I had was transmission fluid. It did include an $118 charge for looking for the leak which was not mentioned when I dropped the car off. It was not included in the price of the actual repair when they completed it but added to it. My bad I guess for not asking up front. They also included a charge for over $500 in labor to repair that particular leak. That particular repair is listed in the manufacturers tech manual as a 1.5 hour job so that is a very high labor rate. Another charge that caught my eye was $200+ for transmission fluid. My car hold 4 quarts and they cost less than $10 a quart. I thought maybe that price included labor and parts but they were listed separately. Also recommended in the quote was a $250+ engine degreasing to help with locating any leaks. After repairs were completed and I got home, I popped the hood and it did not appear that the top of the motor had very much if any attention paid to it as far as cleaning or degreasing. Sunday, two days after I picked the car up, I put it up on ramps and noted that parts of the bottom of the engine were very clean and others untouched. And.....guess what? Fresh oil around the oil pan gasket. The original issue, which was not identified or repaired, was pretty obvious. I failed to mention that they kept my car for three days to complete about 3 to 4 hours work and I feel I am being generous with that estimate time needed to complete the work. No communication from the shop other than a text containing the quote so I called them before closing on the first day and they said they had to order a part and that it came in late. Next day, no communication from them. I called an hour before closing and they told me the tech was working on it then. Next day. I called two hours before closing and was told the tech had it up on the rack and was working on it. Same song and dance as before. When I questioned some of the charges, my bill mysteriously changed from $1400+ to $900+. After making my displeasure known, I got the car back an hour or so later. To summarize, I paid $900+ and still have the original issue. If you like being overcharged, waiting an unreasonable amount of time for repair, and still not receiving the service you requested, then this may be the place for you. Lesson learned. There are better options in town.

$73 for the same thing advance auto tol me for free. Rip Offs! was going to try to charge $800 for…read morea coil pack and plug.

I really think I were over charge for the alternator ,after finding out I could have gotten one…read morethat weren't 547.00, but God will handle that, otherwise they were nice,

Was traveling from Ohio to Florida when my car started making some strange noise!! I called they…read moregot me in right away, fixed the issue right away. The employees are kind, and informative. If I lived in the area I would definitely take my car here for all car needs!

Great place! Installed headlight bulbs into my wife's 08 enclave with me bringing my own bulbs…read more Only place in town that I could find that would do that. Great service!

I have been a Grays customer for many, many years and they never cease to amaze me…read more These are truly good people, looking for ways to help people. They're not interested in just doing some work on your car, they can do that with their eyes closed. Every Grays Tire and Service Center I have had the pleasure of visiting has one MAJOR commonality. They try their hardest to be the hands and feet of God in everything they do. Now I know that's going to bother some people. Sorry (not sorry). When they ask how you are doing, they actually want to know how you are doing. Having a hard day, they're going to listen. Yes, they do outstanding work and at a very fair price. I am truly for the Gray family for having such an outstanding business model, putting doing right ahead of profits. To every single person at Grays, no matter your role, thank you.

Great service and above all, trustworthy! Took vehicle in to be inspected and was very pleased with…read moreeverything!

Traveling south to beach through Prattville and car was running hot. Located Pep-Boys in Prattville…read moreand what a blessing it was!! Jennifer and AJ diagnosed and repaired the problem and got us back on the road for our vacation all with superb and courteous service!! Highly recommend Prattville Pep-Boys!!

I've had my car serviced here a few times. Never really had an issue with the work they did;…read morehowever, I was quoted $400 more for the same repair by this shop, decided to go with the Pep Boys in Montgomery for cheaper price. Don't know how it's possible that there's this much variation when it's the same company. Also, last time my husband was IN UNIFORM and they just happened to forget to add our military discount. I've had a military discount every other time I've been there even when my husband wasnt in uniform or I was by myself. I would much rather go to the Montgomery PepBoys- thermostat repair cost me $300 compared to the $741 (without diagnostic cost) Prattville quoted me. Also, they add on Pep Boys warranty for additional $30 without your consent too. Make sure you get a printout of your charges prior to paying them.

Need the actual phone number. The 1 on this website doesn't work . I have my vehicle tow there…read moreyesterday and I can't call them neither they have call me

200% recommend!!!! This team was great. Taking care of me right away and working fast to get my car…read moreback on the road asap. This team is honest and trustworthy!!! I will be taking my car to them for everything and recommend the same for anyone else!!!