I went to the Millbrook store for a front end alignment and a rotate and balance. There was no…read moreissues with my truck but I had just had new upper control arms installed and wanted the front end alignment checked. Once I got there Chuck tells me that they cannot balance my tires because they are aftermarket applications. I said okay then please check the alignment. After about 45 minutes they take the truck back and 30 minutes later come back and tell me that the alignment is going to cost 275 bucks because of additional labor. I said okay go ahead since I'm already there and have wasted nearly 2 hours. Thirty minutes later they come back and say that they can't align my truck because it needs additional parts and that they will cost another 200 bucks. So now I need a 475 dollar front end alignment. Of course I have questions and ask to see what part it is that I need and why do I need it. The tech says that the parts on my truck are not correct and shows me what I parts I need. When he show me them I ask him to show me where it says those parts will fit my truck. He fails to do so and he insists that they cannot align my truck with the parts that are on it. I show the tech the pictures of the parts that were previously purchased for my truck and that they were specifically for the year make and model of my truck and were for front end alignment. The tech said that the they would not be able to align my truck with those parts. I told them I would not be paying 475 bucks for a front end alignment to get my truck off the rack and I will go somewhere else. They bring my truck around and I have to pay 59 bucks for nothing. I leave there and go right down the street to Auto Zone and show the rep a picture of the parts that their tech said I needed. He pulled the parts up on his computer and said that these parts would not fit my truck. He then showed me the parts that would fit my truck and it was the exact parts that were already on my truck. Lets be clear my truck was previously aligned with the parts that were on it. So I left there and went back to Don Duncan and showed Mitch the Auto Zone parts description indicating that the parts they said I needed would not fit my truck. He offered me nothing but said he was sorry. I left there with my steering wheel off centered and my truck wandering on the road. So now I am sure my truck is out of alignment and it cost me 59 bucks to get it that way. Thank you Don Duncan Millbrook! What a great experience.

Key word (Outstanding) Hat's off to Mitch, Chuck, Terry and the entire Technical Team. For…read moreproviding Top notch Customer friendly and Professional service during 2 thru 12 Jun 23. I highly recommend this establishment to any and all in need of Automotive Repair and Tires. Sincerely, A Loyal Satisfied Customer! Earl Marshall Last note: Erase any doubt call Don Duncan's All American Auto & Tire for your Auto repair and Tire needs.

Professional, expert service, quick, friendly, and very accommodating Oil change. One of the better…read moreexperiences ive had at an oil & lube establishment.

I enjoyed my service. I was taken care of by Sean and he was extremely informative and was great…read morewith suggestions. He answered all the questions I had and he was good at just keeping conversation. Unfortunately, he told me he would be transferring to Auburn so he won't be there much longer, but based off of company standards, I'm positive everyone else is just as helpful. -Kendall M.

Team was efficient, friendly and knowledgeable...very professional, went here twice and received…read moregreat service both times...would go again!

Five Stars. My truck overheated on a drive from FL to KY…read more It was a Friday afternoon and I thought for sure I was stuck. Matt and all the guy were extremely helpful. We had to replace the radiator as well as hose's ect. On a late Friday afternoon. Christian Brothers came through for me. The entire staff was knowledgeable, courteous and professional. I can't thank them enough for getting me back on the road and home safely. What a blessing. I'm truly grateful.

I went in to have my battery checked and was told I needed a new battery and had to have a…read more"special" kind for my car (2021 Honda accord- that was going to cost around $280; they then told me the total was going to be $500 and I asked why so much - they said the battery and the fee for checking it and installing it. I needed to get home because car was getting to point it wasn't going to crank so against my better judgment I said ok. Then when I got my bill - the battery was $330 and they charged me $60 for checking it and installing new one, then a charge of $35 for chemicals and shop rags and cleaning machine ... WTH? and they installed a new terminal kit for $35.... they never mentioned that. All this from a shop who I recently had work done by but under a warranty program so that repair they earned a little over $2000... so I wasn't a new customer. I very much felt like I was taken advantage of from being a lady and maybe even the fact I mentioned I needed my car for work and couldn't be stranded. I will NEVER go back and I will let all my friends and followers on mine and their platforms know to never use them for any of their automobile needs.

We want to thank Joe, Dennis and Brian for helping us get back on the road today…read more What a great team you have at Firestone. We broke down on our way home from vacation. What a blessing to have found you. It's hard to be 900 miles from home and have car trouble. Prattville, AL is fortunate to have you.

The business that I'm in has me driving about 50,000 miles a year in my car and spending time at…read moreheavy industrial sites like steel mills, paper mills, particleboard plants, and saw mills. As a result, I tend to run over quite a lot of wood chips and scrap steel which puncture my tires. On average, I have to get about ten tires repaired or replaced every year. Fortunately, when I showed up at this particular Firestone bright and early, I only had a slow leak. The gentleman behind the counter got my information, saw that I had a company car and had my information in his computer and got me right in. They had the tire patched (not plugged) which is a major bonus as it's a more permanent fix and saves you money in the long run even though it takes more time because they have to take the tire off the rim. I was out of there in the hour and the bill was sent to my company. All done at a reasonable price. Thanks Firestone.

Max did very well. Super Nice and Got it done fast and made sure i was taken cared of.read more

They were able to get me in for an alignment right away. Very courteous & professional. Price was…read morefair, facilities were new and clean! Definitely recommend.

Very good price, in and out, very professional…read more As someone who travels I've had some bad experiences but this was one of the best 10/10

Express Oil Change and Tire provided me with the quickest oil change of my life. I went into the…read moreshop when they opened and within 15 minutes of driving in, I was out the door with my car's oil changed. Great folks who will take care of you.

Best experience I've had getting an oil change! No one has ever checked my cabin filter before…read moreuntil I came here. The service techs are professional and get the job done quickly. I ended up getting my wiper blades replaced, cabin filter replaced, and oil changed. They also saw a certificate in my car from my husband's promotion and gave me a 25% military discount! I will definitely come back here! :-)

Awful ripoff!!! Yanked my child for $75 after an $18 off coupon. Out of the conventional oil so…read moremust have put some kind of liquid gold synthetic. Too bad. Ya could have gained a lifetime customer that has 5 vehicles and LOTS of influence on vehicle maintenance. Instead ya pulled a fast one and ripped off a customer. Lesson learned...