The business that I'm in has me driving about 50,000 miles a year in my car and spending time at…read moreheavy industrial sites like steel mills, paper mills, particleboard plants, and saw mills. As a result, I tend to run over quite a lot of wood chips and scrap steel which puncture my tires. On average, I have to get about ten tires repaired or replaced every year. Fortunately, when I showed up at this particular Firestone bright and early, I only had a slow leak. The gentleman behind the counter got my information, saw that I had a company car and had my information in his computer and got me right in. They had the tire patched (not plugged) which is a major bonus as it's a more permanent fix and saves you money in the long run even though it takes more time because they have to take the tire off the rim. I was out of there in the hour and the bill was sent to my company. All done at a reasonable price. Thanks Firestone.

I love this location, solely because of Chuck. He always takes care of me. Sometimes the service…read moredoes take a bit long, but they do a good job.

I have been a Grays customer for many, many years and they never cease to amaze me…read more These are truly good people, looking for ways to help people. They're not interested in just doing some work on your car, they can do that with their eyes closed. Every Grays Tire and Service Center I have had the pleasure of visiting has one MAJOR commonality. They try their hardest to be the hands and feet of God in everything they do. Now I know that's going to bother some people. Sorry (not sorry). When they ask how you are doing, they actually want to know how you are doing. Having a hard day, they're going to listen. Yes, they do outstanding work and at a very fair price. I am truly for the Gray family for having such an outstanding business model, putting doing right ahead of profits. To every single person at Grays, no matter your role, thank you.

Great service and above all, trustworthy! Took vehicle in to be inspected and was very pleased with…read moreeverything!

Was traveling from Ohio to Florida when my car started making some strange noise!! I called they…read moregot me in right away, fixed the issue right away. The employees are kind, and informative. If I lived in the area I would definitely take my car here for all car needs!

Great place! Installed headlight bulbs into my wife's 08 enclave with me bringing my own bulbs…read more Only place in town that I could find that would do that. Great service!

We have bought many cars in our lives but had the best experience at Long-Lewis in Prattville…read more Frank Rutland made it easy as well as all the other people who had a hand in the process. We were able to do all the paperwork online which was efficient and quick. We are impressed with Long-Lewis and will go there again when looking to buy a vehicle. By the way, WE LOVE OUR 2026 Bronco Sport, Badkands, Sasquatch Edition.

The manager called and apologized for this, but... I also feel like "Call me if you need anything"…read moreinstead of offering to remove the vinyl, or send me the vehicle inspection (to see what was checked and oil change timeline) was a way to offer "anything" in hopes the customer would never ask. I would never call someone's cell phone for them to give me things. I am loyal to Long Lewis, but I'll probably just drive to Hoover instead of Prattville. -------- As someone who doesn't buy cars often, I was genuinely excited about this purchase. My husband is a loyal Long Lewis customer, so I felt confident starting the process there. At first, things went great! My salesman was young, new to the job, and seemed to truly enjoy selling cars. On Friday, I decided I wanted a specific vehicle, and my husband paid the $300 hold fee. I came in the next day--Saturday--just to make sure I was confident in my decision. I told my salesman I was ready to move forward, pending inspection. Later that day, he asked me to fill out the online paperwork so he could put a "sale on the board," since it had been a slow day. I didn't mind helping him out, so I sent over a picture of my driver's license. But the paperwork ended up with the wrong address, and I had a confusing exchange with someone in Texas who couldn't explain the error. By Monday, I was eager for updates--mainly about the inspection. But communication had slowed dramatically. It felt like once I was considered a done deal, I was no longer a priority. My son also had questions about trucks and tried reaching out to the salesman multiple times but was completely ghosted. I kept asking about the inspection and whether the leftover vinyl wrap could be removed. Replies took hours, and updates only came if I initiated the conversation. By Monday afternoon, I asked, "So... are we not doing paperwork today?"--and got a "If you want to, I guess you could..." kinda response. That confused me. Eventually, I just showed up. I had already told my salesman that I planned to pay a different way and he didn't tell anyone... I had gotten pre-qualified. When I sat down with the finance person, she seemed confused and asked, "So... are you paying with a check?" I explained the situation again, and only then did the salesman realize he needed to submit the credit check to the company that had pre-approved me. Later I realized, he didn't follow the procedure because, although I was approved at the dealership, I'm still being contacted by the same company I received my pre-approval from. So they were never contacted about that. Looking back, what initially felt like urgency and helpfulness now seems more like he was rushing for his own benefit. Once the sale was secured, everything else felt like a burden. When I finally thought I'd be taking the car home--surprise--it had been locked away for new tires (even though I told him I'd be bringing it back for that), and no one could find the keys, because the employee with the keys took them home. Frustrating, but I tried to be understanding. The salesman informed me the girl was taking the vehicle for new tires the next day, but he had JUST told me they were ordered and going to be installed in the tire shop. What was true? The next day, I didn't hear anything until 11:52 AM--and only after I asked for an update. "They haven't brought the jeep back" was the response. From then, I was ghosted again until I physically showed up around 4 PM, where the vehicle was just sitting in the lot. I even joked with him that he'd left me on read--that he seemed excited at first, then just stopped trying. He gave his usual response: "I had a late lunch." That explanation didn't address the ongoing communication issue. When I brought up the vinyl wrap again, he said the body shop told him it couldn't be removed without damaging the truck. Just to clarify--apparently, they couldn't unscrew Jeep accessories to take off some vinyl without causing damage? That answer didn't make much sense. Then, when we finally picked up the vehicle, we discovered that the salesman had programmed his information as the primary profile in the car--even though we had already set ours up on Saturday, after paying the hold fee. We also noticed that wires were pulled out in various places, which we can only assume was from him experimenting with the extra lights. And under the carpet? Old food. So now we have to pay for a second detail to get it properly cleaned... now, the oil change light came on. Is it time? Did they change the oil and forget to reset? I don't know because I still don't know what was done or checked.

Max did very well. Super Nice and Got it done fast and made sure i was taken cared of.read more

Without a doubt the best service I've experienced from a car shop. Craig the manager is truly…read moreawesome and took care of everything. And they were able to diagnose the problem and take care it. Definitely recommend.