I went to the Millbrook store for a front end alignment and a rotate and balance. There was no…read moreissues with my truck but I had just had new upper control arms installed and wanted the front end alignment checked. Once I got there Chuck tells me that they cannot balance my tires because they are aftermarket applications. I said okay then please check the alignment. After about 45 minutes they take the truck back and 30 minutes later come back and tell me that the alignment is going to cost 275 bucks because of additional labor. I said okay go ahead since I'm already there and have wasted nearly 2 hours. Thirty minutes later they come back and say that they can't align my truck because it needs additional parts and that they will cost another 200 bucks. So now I need a 475 dollar front end alignment. Of course I have questions and ask to see what part it is that I need and why do I need it. The tech says that the parts on my truck are not correct and shows me what I parts I need. When he show me them I ask him to show me where it says those parts will fit my truck. He fails to do so and he insists that they cannot align my truck with the parts that are on it. I show the tech the pictures of the parts that were previously purchased for my truck and that they were specifically for the year make and model of my truck and were for front end alignment. The tech said that the they would not be able to align my truck with those parts. I told them I would not be paying 475 bucks for a front end alignment to get my truck off the rack and I will go somewhere else. They bring my truck around and I have to pay 59 bucks for nothing. I leave there and go right down the street to Auto Zone and show the rep a picture of the parts that their tech said I needed. He pulled the parts up on his computer and said that these parts would not fit my truck. He then showed me the parts that would fit my truck and it was the exact parts that were already on my truck. Lets be clear my truck was previously aligned with the parts that were on it. So I left there and went back to Don Duncan and showed Mitch the Auto Zone parts description indicating that the parts they said I needed would not fit my truck. He offered me nothing but said he was sorry. I left there with my steering wheel off centered and my truck wandering on the road. So now I am sure my truck is out of alignment and it cost me 59 bucks to get it that way. Thank you Don Duncan Millbrook! What a great experience.

Key word (Outstanding) Hat's off to Mitch, Chuck, Terry and the entire Technical Team. For…read moreproviding Top notch Customer friendly and Professional service during 2 thru 12 Jun 23. I highly recommend this establishment to any and all in need of Automotive Repair and Tires. Sincerely, A Loyal Satisfied Customer! Earl Marshall Last note: Erase any doubt call Don Duncan's All American Auto & Tire for your Auto repair and Tire needs.

Decided to try them again and today was flawless.Very fast,courteous and professional service.Thank…read moreyou Jadeth!!

Edit: noticed the following day that my wheels were scratched. They also left my wheels grimy and…read moreridiculously dirty. The previous shop that mounted my old set of tires on my brand new OEM wheels left it SPOTLESS. If a hole in a wall shop can do the job, so can discount tire. These are $2900 wheels, so a few scratches on the face is a bit frustrating.

They always do a great and thorough job. They always keep me up to date with the way things are…read moregoing. Thank you.

Hellaciously expensive and no better service than the next mechanic shop. The service writers…read morecan't be trusted

I live in Florida and was traveling to see my grandkids in Mississippi when I had a tire issue. No…read moreone in Montgomery had my size gray tire found my tire. He got me back on the road quickly. Very great customer service.

I have been a Grays customer for many, many years and they never cease to amaze me…read more These are truly good people, looking for ways to help people. They're not interested in just doing some work on your car, they can do that with their eyes closed. Every Grays Tire and Service Center I have had the pleasure of visiting has one MAJOR commonality. They try their hardest to be the hands and feet of God in everything they do. Now I know that's going to bother some people. Sorry (not sorry). When they ask how you are doing, they actually want to know how you are doing. Having a hard day, they're going to listen. Yes, they do outstanding work and at a very fair price. I am truly for the Gray family for having such an outstanding business model, putting doing right ahead of profits. To every single person at Grays, no matter your role, thank you.

Keep moving. Over charges! It is Prattville. Never deal with this shopI I was appalled by my bill.read more

Honest dependable family business. They perform good work in a timely manner. My whole family has…read moreused them for years.

The last time I went here was in 1998 and here's why. I had…read morea Mazda MX-6 that needed a clutch, I left the car there all day and went and picked it up that evening and paid my $360 ish dollars for services rendered. Since 5 points is not too far from my house, I didn't really notice a problem on the way home. The next day, when I went to work, The car was sputtering, stalled at red lights unless I revved it. It just would not idle. After work, I took it back to them, the guy walked out, had me raise the hood and start it, he listened for a second and then said, Oh you got a loose plug or something and he just walked off. What I eventually found out after having another mechanic look at it, the air duct runs from the filter and has a flow meter just behind it, from the flow meter the duct runs over the fender and to the throttle body injector housing. The duct was broken between the flow meter and the throttle body housing so air was leaking in after the flow meter told the computer how much air was flowing. This means that the fuel mixture was way too lean. The crack was caused by when the mechanic (I use the term loosely) had to shift the enginge to get to the clutch, bent the duct back (instead of removing it, that would mean getting a screwdriver, too much trouble I guess) and cracked it on the underside. I fixed it with a piece of duct tape, ran like a dream until I sold it. I vowed never to let these shade tree mechanics near another of my vehicles, including my lawnmower. It's been 13 years and I see no reason to change my mind.

We want to thank Joe, Dennis and Brian for helping us get back on the road today…read more What a great team you have at Firestone. We broke down on our way home from vacation. What a blessing to have found you. It's hard to be 900 miles from home and have car trouble. Prattville, AL is fortunate to have you.

The business that I'm in has me driving about 50,000 miles a year in my car and spending time at…read moreheavy industrial sites like steel mills, paper mills, particleboard plants, and saw mills. As a result, I tend to run over quite a lot of wood chips and scrap steel which puncture my tires. On average, I have to get about ten tires repaired or replaced every year. Fortunately, when I showed up at this particular Firestone bright and early, I only had a slow leak. The gentleman behind the counter got my information, saw that I had a company car and had my information in his computer and got me right in. They had the tire patched (not plugged) which is a major bonus as it's a more permanent fix and saves you money in the long run even though it takes more time because they have to take the tire off the rim. I was out of there in the hour and the bill was sent to my company. All done at a reasonable price. Thanks Firestone.

These guys are great! Very caring for customers and their…read moreconcerns. They keep you informed all along the process of the work. I needed to find out why my brake lights suddenly went out. They found and fixed the problem - fuses had blown. Also found other problems and fixed them. Well worth the price for a safe car!

my brother and myself have had work done at the Gipsons in Prattville. we have spent a large amount…read moreof money at this business! well the BS they pulled this morning ends all of that! my brother had an actuator replaced and it was replaced around a month ago and it's going out yet again! and when he drop the truck off was told they would not replace it and went by the old one's warranty not the new one's warranty. he told them but it was just replaced with a new one. the new part should have a warranty mind you the part is about a 30.00 to 40.00 part. we have spent thousands of dollars at this store between the both of us. the gal behind the counter said I was told that the new part that failed and was Put in about a month ago was being treated warranty wise on the old warranty so we would have to replace it at our cost. well GOOD JOB GIPSONS! you will never get any more business from either one of us again and I will NEVER recommend your business to anyone again! and I WIll encourage anyone looking to go there to NOT GO! I will tell them what a ripoff they are and miss diagnosis that have cost us thousands of dollars for stuff that didn't need replacing so they could get more money. SO UNLESS YOU WANT TO WASTE YOUR TIME AND MONEY MY RECOMMENDATION IS DONOT GO THERE1

Traveling south to beach through Prattville and car was running hot. Located Pep-Boys in Prattville…read moreand what a blessing it was!! Jennifer and AJ diagnosed and repaired the problem and got us back on the road for our vacation all with superb and courteous service!! Highly recommend Prattville Pep-Boys!!

I do not live in this town, but had to have tires put on a car there. Gave the credit card…read moreinformation over the phone and now Im getting chick-fil-a charges in the same town as the store and I live 2.5 hours away. Someone there is a thief.