The summer of 2017 their facility flooded. Unfortunately, my locker was on their bottom floor and was filled with ~4 feet of sewer water. I was out of town at the time, and it took W-Ave Storage a couple of weeks to contact me about the flood. By the time they contacted me, the mold had set into my locker's contents. All my stuff was a total loss.
They offered no support whatsoever. They claimed to not have insurance for the building's contents and did not provide me a refund of my rentals fee's. I had paid for the locker's rental for the whole summer but this was cut short by the flood in July.
I would not rent from W-Ave Storage again. Not a chance!! read more