WOW, can you say lack of customer service! We stood waiting to get checked in; was hastily told that we would be in two chairs at the end. Gal rushed up and told us they were heating water. Then we stood some more, never were told to pick our color of polish but I knew we needed to do that before going to our chairs for pedicures. (I had taken a friend along with me.) We picked our colors as they looked at us like "come on!" and the gal took our polishes to the chairs. We had NO idea what to order; I had a gift card from my husband and when gal handed me plastic card with different services, I went by price so I could have enough left to get a manicure later. Both of our techs rushed us to get in water, what did we want, etc. and my water was COLD which was very uninviting. I stated 3 times that my water was cold and she kept on with the treatment but was adding more warm. It was finally doable but NOT relaxingly warm. Then she started grabbing products out of drawer next to her and proceeded to put products onto my legs. The way they were administered to my legs sent product all over and onto my blouse-she said "oh sorry" and kept on splattering it all over with each product. She would motion for me to put my foot up on stand, down in water again, etc. and I never could understand her to know what she wanted me to do and she wasn't patient or polite. Not a very fun way to spend your time. I got two different scrubs, a clay product and a wax on my feet which really did feel good but she had me put my feet up on edge to start and I had a cramp in my calve and she still wanted me to "put up on edge"! She couldn't understand me and I couldn't her.....she spoke in a way that I couldn't figure out what she wanted. My friend had a lesser priced pedicure and her guy didn't help her get to dryer, take her things to her, nothing!! RUSH, rush and more rush. I felt like we were cattle in a pen. Then we were told to pay upfront and couldn't find anyone to take our money and they were plenty glad to get a tip when the time came. My friend's tech finally acknowledged her and grinned when she handed him a tip of which he didn't deserve. He left lotion all over her leg, didn't show her to the dryer area or help her know how to use it, on and on! CUSTOMER SERVICE WAS NOT THERE! I thought it would have been fun to have a flower, something on my nails but was told NO. $60 pedicure isn't enough to get that. No explaining what the cost would be IF I'd wanted that, which I did.
Most unrelaxing time I've ever had and I didn't even get my large toe nails filed to match each other for $60. My husband was sorry he'd gotten gift card from this business.
SLOW DOWN & DO A GOOD JOB THE FIRST TIME!
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