This is a copy/paste from my GOOGLE REVIEW:…read more As new clients, my partner and I were hopeful about the Dentist at Plum Creek in Kyle, but after multiple scheduling issues and cancellations, we'll be taking our business elsewhere. We originally booked our second cleaning appointments for February 2025 at 5:00 and 6:00 p.m. Closer to the date, we were informed the office had changed its hours and could no longer honor our evening times -- their latest appointment is now 5:00 p.m. This was already frustrating, as most working professionals need providers who offer after-hours care. I considered switching providers then but decided to give them another chance. We rescheduled and took time off work for appointments on 4/23/25 at 4:00 and 5:00 p.m. Taking time off of work means that we both had to request time from our bosses, and then take back those times and ask for different days -- something no boss appreciates, especially on short notice. Days before, my partner received a cancellation text saying the office would be closed entirely that day. I never received a cancellation notice for my 4:00 p.m. slot. I called on 4/14/25 and spoke with Geneva, who explained the dentist had a personal matter and the backup dentist was unavailable. I requested a call back, and Christina (the manager) returned my call -- she's always been kind and professional, and I know this situation wasn't her fault. Christina promptly emailed over our records at my request (she originally sent us our records back in February when I considered taking our business elsewhere but then wanted to give them another chance). Still, as new clients, this is our second cancellation -- and it's unacceptable. At this point, I have no confidence they'll keep any future appointments. We'll be going to another dentist in Kyle that offers more reliable and flexible hours. The Dentist at Plum Creek is a service business, and as such, client service matters. Communication, reliability, and accommodation are essential. Repeated cancellations and a lack of backup plans hurt patient trust and reflect poorly on business operations. My feedback to management: Consider reinstating evening hours to accommodate working professionals. Other providers in Kyle offer appointments as late as 7:00 p.m. If your main and backup dentists are both unavailable, a third option should be in place so patients don't get dropped last minute. For anyone experiencing similar issues, Christina manages the Kyle location and Ankita is a supervisor (email: manager@dentistatplumcreek.com). Before trusting the high reviews here, filter by lowest rating to see the full picture. If this has happened to us twice, I doubt we're alone, but most people don't leave reviews sadly. Time is money -- and reliability from a service provider is non-negotiable.

I personally want to thank Dr French for showing me her true colors and dismissing me as her…read morepatient. I'm glad she showed me her fragile ego that will allow me to go to a dentist who will understand my concerns and address them appropriately. Dr. French removed a tooth of mine that could have easily been saved had she been more diligent in her treatment. I had some concerns with her plans for an implant on the tooth pulled. I reached out to a few specialists who advised me against the plan Dr. French had. I called her to try and address the difference in the plan for treatment. She told me that I am not a good fit for her practice and that I should find a new dentist. Having a tooth pulled is not the most pleasant experience and it left me feeling defeated and just kind of sad, honestly. I hope Dr. French shows more compassion in the future for those who are feeling unsure and maybe even insecure about what they are going through. Teeth are a big deal. Dentists should know this and be empathetic towards how their patients are feeling. Again I want to thank Dr. French for dismissing me as her patient.

Excellent experience with this office and their staff…read more Since I completed all my documentation online the previous day, I was able to check in and taken to the back within minutes. The rooms are clean, well lit, and situated with modern equipment. They let you choose what Netflix movie to watch (careful to choose a laughter filled comedy with your mouthful). It was first appointment with this office, so it was extended, but the digital, full mouth scan was useful for ordering a night guard. No gooey mouth-mold for me! The hygienist, dental assistants, and even billing folks were all outgoing and friendly. The dentist was gregarious and thorough, and I feel that they really care. Our whole family is now going to this office.

What a fun place to get a cleaning! The facility is CLEAN like brand new clean. The staff is…read morefriendly and caring. They work to get to know you and make a lot of strides to ensure your comfort. They do a lot of initial steps without explaining what they're doing, so that could improve. They did try to get me into Invisalign on my first visit. They did have a good explanation and they were very easy about me saying no thanks. I changed from Kyle Parkway because of my insurance but I'm not at all unhappy with the change. I felt well cared for start to finish.

Dr. Gonzalez is an excellent dentist, he just needs to retrain his staff to return calls and have a…read moresense of urgency when dealing with the patients when they call in.

I've been going to Neo for over 8-9 years and my 3 oldest kiddos also go here. I wouldn't go…read moreanywhere else. They are great, I can request the hygienist for my cleanings and the have the same staff each time we go. We love Neo.

Unbelievable! Very, disappointed. Lost my business. I gave 3 hour notice that I could not make my…read moreappointment due to being stuck a a job and they informed me they are charging me $50 dollars. BS I've never actually had any medical or dental practice enforce the policy before. Cheap, greedy practice . Like they don't make enough. Huge scam! Don't use! Skip this dentistry!

I started as a new patient with Kyle Parkway Dentistry last summer and every cleaning I have…read morethey're amazingly friendly and the office is super clean. Appointments are really easy to get and they're flexible if you need to cancel. I like that they put Netflix on for you while you wait or are being worked on. It eases some anxiety over someone working in your mouth. I think they work with relatively new hygienists and assistants and I enjoyed the pleasant conversation between my assistant and the doctor yesterday while my teeth were being cleaned. It showed a real camaraderie between them and the excitement of the assistant with all she's learning. The doctor was a little behind but again, having something to watch kept me entertained. They're a great service and I'm glad it's not too far from home.

Phenomenal staff, and doctor is amazing at what he does! Love coming back it's like your family!read more

Over the last couple of years, Dr. Christopher Kimmel has completed extensive dental work on my…read morehusband. From the get go, Dr. Kimmel carefully reviewed my husband's dental issues and concerns, also taking into consideration other existing medical conditions. He carefully explained what needed to be done as he prepped him for his first implant. From the best sedation procedure to ensuring that his implant was a perfect fit. Dr. Kimmel has since completed another implant for him and ensured that there would be no future issues or concerns once the implant was placed. I highly recommend Dr. Kimmel. His demeanor and compassion for his patients is hard to come by these days. The follow up care from his staff and the front office is also to be noted and recognized. Totally worth the drive to see him in Kyle!

I've had plenty of dentists and Dr. Koen is arguable one of the best. He is very personable,…read moreknowledgeable, expresses concern for his patients, provides detailed evaluations and options while including the patient in the decision making process, and is a very gentle dentist who is concerned about patient pain and care. I've also found his staff is equally as pleasant and efficient as the Doctor. They greet you warmly when you enter their office and make you feel at ease in their presence. They are accommodating and willing to work with you on whatever you need. Finally, they have up-to-date equipment and are technically savvy. My wife, who is also a patient, agrees with everything that I've written.

Local doesn't meant ethical, apparently! This is one of those dentists offices that schedule you…read morefour months out for an appointment, and then call you 24 hours before your appointment to let you know you're actually not in network or suprise you with their hidden fees. I scheduled an appointment months out for me and my son, and they called shortly before his appointment to let us know that he would not be covered, despite the fact that the health care provider's website said that they were in network and the receptionist stated that they took that provider's PPO insurance when I made the appointment. I asked Main Street Dental to please check to see whether MY health insurance (a different provider) was in network and whether everything would be covered for MY appointment for later that month. They stated that they normally only call right before the appointment. I explained that we didn't want to wait until right before the appointment to find out whether there were hidden fees/out of network issues/etc. They stated they would call and check, and then they actually DID call me back to say yes, my insurance was in network, and everything should be covered. Fast-forward to my appointment! UH-OH! Turns out this place requires panoramic X-rays, which my insurance doesn't cover, so they're just calling right before my appointment to let me know that will be an extra surprise fee! Why couldn't they have checked that when they called about my insurance the first time? HMMM.... Even MORE incredibly, the receptionist stated that they were required BY LAW to take panoramic X-rays. I actually am a lawyer, but I don't think you need to have gone to law school to know that there's NO law requiring people to take panoramic X-rays before receiving dental treatment. Call almost any other dental office in the area and ask. Steer clear of Main Street Dental. There are other new dental offices in the area who would love your business and won't hit you with surprises 24-48 hours before your appointment, after you've already waited 4 months to see a dentist. They also probably won't lie and tell you a medical procedure is required "by law" when it is not.

I was initially hesitant to book here because of the mixed reviews I saw across different…read moreplatforms. However, my husband, who is a retired and fully disabled veteran, was referred to this office by the VA for local dental services. They are one of the very few, if not the only, providers in the area who coordinate with the VA, allowing veterans to receive care without having to drive to Austin. After his positive experience, I decided to schedule an appointment as well. We both saw Dr. Matthew O'Neil, and I almost hesitate to mention his name only because he was so phenomenal and don't want to share. He was kind, professional, and had an excellent bedside manner. He asked thoughtful questions and provided clear, thorough answers to everything I asked. A staff member, either the office manager or benefits coordinator, also met with me and walked me through a detailed cost breakdown on an iPad. She explained what my insurance would cover, what my out-of-pocket costs would be, and gave me the flexibility to prioritize or decline any services. She was incredibly kind and made the entire process feel comfortable and pressure-free. In the end, I chose to move forward with all recommended treatments because the pricing was comparable to other providers in the area, and I felt very confident in Dr. O'Neil's expertise. Today, I had two fillings, three crowns, and a deep cleaning completed under IV sedation, as I have a serious fear of dental procedures a local anesthetic is hit or miss for me. My appointment began within 5-10 minutes of arrival, and so far I've experienced little to no pain. The customer service has been outstanding. I'll be returning in two weeks to have my crowns placed, and based on my experience so far, I feel very reassured about my decision. Highly recommend!

The Dentist and Hygienist are wonderful. The front desk is atrocious, lts been a while since I've…read morehad customer service this bad. As long as you dont have to deal with the front desk it's great!!

I have been going to Kohlers Crossing Dental since 2022. The doctor is very knowledgeable and even…read morepicked up my sinus issues on the x-rays. Staff is always very nice and polite.

Misinformation was given by this office and when I called to get some answers I was put on hold…read morethen sent to voicemail. On the voicemail I explained the problem and asked to be called back. They NEVER called me back!!! So I went into the office today and was explained the situation. Angel told me that they were going to call me back until they had answers, which was 9 days ago ugh. Magically I got all my answers in less than 8 hours TODAY, isn't that funny. People be warned: This office will not call you back if you have a concern. You have to show up to this office to get anything done. Silver lining I was validated for my feelings about not being called back. I don't recommend this dental office.. It has poor practices and Snotty attitudes. No thank you!!! You're FIRED!!!!!!!

I had such a great experience at this dental office and can't recommend it enough. The staff was…read morewelcoming, organized, and genuinely kind and they make you feel comfortable right away. Dr. Schaefer is amazing - very knowledgeable, thorough, and takes the time to explain everything clearly. You can tell she truly cares about her patients and the quality of her work. The office is clean, modern, and runs very efficiently, and the entire team - from hygienists to the front desk - is professional. I would absolutely recommend this practice to anyone looking for a trustworthy, high-quality dental office.

Quality of care, office experience and professionalism is unmatched! Dr. Strickland and Schaefer…read moreare true professionals would recommend!

Very friendly and professional practice. Latest technology used. Very attentive dentist and staff…read more Highly recommend them for your dental needs.

Friendly staff and honest assessment of my dental health. I happily set up another appointment in 6…read moremonths.