Rented in Palm Coast, FL from Jan.- March 2025. House was spotless upon arrival- however, after closer inspection some issues popped up. Dirty pots and pans, broken toaster, living room couches are uncomfortable and the pillows need serious replacing. AC intake vent was disgusting. No vacuum- for a 3 month stay. Electric garage door wouldn't work. 2 empty propane tanks. If you plan on cooking- there are no spices- not even salt and pepper. Well stocked kitchen but NO extras. I'm pretty sure the spare bedroom bed is a full not a queen and the other spare bedroom twins seem very small. On the bright side- VTrips acknowleged all my issues and fixed , corrected them all. But I was tied to the house for the first week(s) waiting for maintenance to arrive. My issue is- why did this have to happen in the first place? I'm pretty sure this house is not used as a long term rental- maybe 1-2 weeks at best. Guests arrive and are in and out- probably eating out most meals. I have attempted to write a review on this home directly on the VTrips homepage but I can't. After calling to question this I was told that I was sent a survey early on in my stay. I never received such a survey and I have every email exchange from day 1. Finally- yes VTrips did replace/fix all the issues listed. But- why did I have to deal with all of this upon my arrival? read more

My husband and I rented Pounds Cottage on Butler Beach, Fl near St. Augustine from 4/19 to 4/24 via VTrips on VRBO. When we arrived, we noticed 3 broken windows on the ocean side. The windows could not be opened to enjoy the breeze. VTrips advertised this property as "beach view" and "full view." All we could see thru dense foliage and high sand dunes was a sliver of ocean, no beach, no waves, mostly dunes. The hike to the beach was several hundred yards thru sand spurs and sand dunes that forced us to climb several feet. Back inside the rental, the TV was broken. The sleeper sofa had no linens. The main bed frame was damaged, their was only a mattress on top of a cheap frame that swayed under our weight, squealed each time we moved on the mattress. Extremely unstable and unsafe as I felt the frame shifting under me when I sat on the bed. After 2 sleepless nights, we scrapped the vacation and headed home. VTrips did a poor job with follow up and made us feel as if these issues were our fault. They denied my request for a refund for the 3 nights we missed. They were unapologetic. DO NOT rent from VTrips. VRBO needs to drop them. Renter beware. read more

TRAVELERS BEWARE: VTrips Management Failed Us Completely Over July 4 Weekend We reserved a beachfront condo at Shores Club in Daytona Beach for July 4 weekend, expecting a premium stay in a prime location. What we walked into was shockingly unacceptable. The unit (9813 S. Atlantic Ave, Unit 807, Daytona Beach), managed by VTrips, was in disarray: All beds were stripped with linens balled up on top No pillowcases on any pillows Dirty, wet cleaning rags left in the bathtub Clean towels stacked on the living room table No toilet paper Gritty, sandy floors Peeling wall plaster and dirt lining the master bedroom sliding doors For context, we paid $2,119.90, which included $447/night, a $230 cleaning fee, $139 damage protection, a $213 tax, and a $196 service fee. What we didn't pay for was to do our own laundry until 3 a.m. and hunt for bathroom essentials after a long travel day. We reported the conditions immediately and submitted 13 photos, which VTrips acknowledged. Their after-hours representative confirmed there was no cleaning crew available and no alternate units, then told us to find a hotel--on a holiday weekend. That wasn't a solution, it was a shrug. I am the brother-in-law of the person who made the reservation. She is Latina and does not speak fluent English, so I handled the communications, stayed in the unit, and submitted all documentation. VTrips corresponded with me directly for five days--until I formally requested compensation. Then, suddenly, they claimed they could only speak with the "primary guest." Let's be clear: VTrips had no issue taking our money, engaging with me repeatedly, or receiving photos from my phone. Only when it came time to make it right did they retreat behind policy. Eventually, they refunded the cleaning fee. That's it. No credit for the lost night, no reimbursement for essentials, no meaningful apology. VTrips manages dozens--if not hundreds--of units in Daytona and throughout Florida. If this experience is any indicator, they are overextended, underprepared, and unaccountable. Your beachfront vacation shouldn't begin with a trip to the store for toilet paper or end with hours of fruitless follow-up. For travelers: Avoid VTrips. There are better-managed options nearby. For VTrips: If you'd taken care of this the right way, this review wouldn't exist. -- John Litton Founder, Litton Media (www.littonmedia.com) Specialist in brand reputation, media visibility, and crisis response read more

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Terrible company. Lies. Still waiting for money they owe me. They are not trustworthy. They conveniently act stupid when it comes to any follow-up to their mistake. read more

Absolutely not customer friendly cold inflexible poor management... vacay address link took us to a totally different property. When I git a hold if someone they were on the phone directing us to the same spot .it was not our property. My daughter used two different travel apps in addition to the link sent /it connected to the map . Wrong property . Went yo the office in town directed to customer service . She also directed uos to the wrong property. I told her there was no unit 111. Finally someone found it and took us to the current t property but insinuated "we gave you the correct address" like I am a village dummy. When THEIR link directed us to that spot . That was just the beginning .. not customer friendly. read more

Rented a condo through distinctive beach rentals . The unit had confirmed bed bugs. It was Christmas Eve . We were finally moved late that day to an absolute dump. We checked out Christmas morning and drove 10 hours home. I finally received my belongings I left there 3 weeks later after they had been treated. My suitcases are in horrible shape. We did receive a partial refund when we had thought we would finish our vacation..but the alternative location was terrible. This company has zero customer service . Don't book anything through Vtrips read more

Hilton Head Retreats/Vtrips treats their property owners like crap. We sold our unit on 6/30/25. Vtrips was well aware of the closing date and still charged us a full year's linen renewal on 6/26/25 at $284. Then they tried to offer us $118 refund based on the "duration of ownership prior to the sale"... A linen renewal is for the upcoming year, not the previous year. Stay tuned read more

Worried about late check in. They assured me that all I needed was the pin in their email portal. Arriving at 10:30 at night. The pin didn't work, they didn't have staff on site. They claimed it was my fault for not going to their off site office to get a key card and parking pass, which they said I didn't need until the next morning. Had to drive home 4 hours with no place to stay (spring break kids everywhere). They refuse a refund as I could still stay the following night. Not driving 4 hours back. No customer service, VRBO is how I booked and they won't support me either. Never again!!! read more

This company is worth ZERO stars, but one was the lowest it would go. My daughter and I have been loyal customers for years and recently booked a condo in St. Augustine for Thanksgiving. -carpet had thousands of stains -smelled -bathroom had dead roaches -toilet did not work -microwave did not work -black mold growing in bathroom -construction next door that was not indicated upon booking What does this company give loyal customers when facing the issues above? NOTHING. I hope they go out of business! read more

I was very disappointed with VTrips for many reasons. First, they would not observe the pandemic as a reason to cancel our trip. Second, our accommodations were not as described and I reached out to the local Hilton Head office multiple times - via phone and email, just to discuss and was given the run around for weeks. Finally, I reached out to corporate and have not heard back. Although I just wanted to provide feedback and have a simple conversation, I simply was not given the chance. Terrible customer service!!! I would absolutely not book a trip through Vtrips and would never recommend this company. Very disappointed! read more

Vtrips did a good job and we had no issues of any kind so i thought they deserved 5 stars. Apparently they have new owners and new managers now.... read more

VTrips does NOT honor the National Emergency we are going through. They have a non refund policy despite the pandemic outbreak. We don't want to travel, we don't want to get sick or make other people sick. So we cancelled the trip but they have zero flexibility on their refund policy despite the National Emergency. Did not refund the money. Way to go VTrips! Making money out of people's misery!! read more

Terrible experience. Would recommend avoiding. The property was overtly priced, extremely cheaply maintained and very uncomfortable and loud as heck. The company behavior is very sketchy. Booked via Airbnb, but VTrips requires a contract so that once you see the terrible property you can't retract. They also bullied me to sign the contract early on. Shame on Airbnb to allow this operation. Seems like they are just looking for uninformed victims... what a shame read more

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Experienced same rate change as other reviewers. They indicated the owner wouldn't rent at the listed price. The prices were available for many dates and my reservation was accepted. Two weeks after acceptance, Vtrips doubled the rental price! Have rented many years with other companies and this has never happened. read more

DO NOT rent from V Trips. I booked a villa in Hilton Head, South Carolina for a long fall break weekend. SIX days before our check-in, I received an email that our reservation had been cancelled. Apparently, the unit had been put on the market by the owner and was no longer available. I was told I would be refunded the full amount and it should process in 5-7 business days. Here on day 9, no refund and I have been on hold for 10 minutes. Please, Please, Please save yourself the aggravation an DO NOT under any circumstances rent from V Trips. I will give them 3 days and if my refund does not come through I will be disputing with my credit card company. Absolutely ridiculous that I have to hound them when they cancelled on me. read more

VTrips - such a warm and friendly email, no? - Vacation Rentals Near Me - Ponte Vedra, Florida

This is the worst company. Do NOT rent from them. We stayed in one of there properties and it was horrible. The tv didn't work when we checked in. We received an email when we checked out that they were charging us for a new television. We didn't use the television and we did not break the television. There wasn't even a blanket in the room. We had to borrow an extra blanket out of our daughters condo (ran by a different company) because all we had was a sheet. The electrical outlets didn't work. They said there was a kitchen sink, no kitchen sink. We rent condos all the time And have never had an issue until we rented from VTrips. read more

I booked this property directly through Vtrips over the phone as I had clarifying questions about the property and was told the agent gets credit for direct booking. I booked and paid in full for 3 nights over 4th of July (as as available on their website and sold to me). I had reserved a hotel many months ago at a great rate - once I found the Vtrips rental and paid in full I then cancelled the hotel. I was just informed by Vtrips that now there is a 7 day min. and did I want a refund, to pay for 7 nights or could they provide other rental options. I asked for options since I am only there for 3-nights- they had none. I am now stuck paying high rates for the 4th because Vtrips sold something - and charged me in full - that is not even offfered. They told me the owner just informed them - isn't that your job to know the restrictions and offering before you book and charge someone? While they were speedy to refund me, I am still left to find my own alternative . read more

Run fast and far from this company. The property that they promised as "luxury" was an absolute dump. The amount of paperwork is insane. Having used Airbnb and VRBO for many years, I can honestly say that this was the worst rental experience ever. Sadly the local staff aren't to blame, they actually provided decent service while booking and also were responsive in addressing a single call of broken furniture and lack of towels, but Vtrips is not a company that you want to do business with. read more

I have tried everything and talked to many here at Vtrips trying to get a refund for our vacation that was to take place during the pandemic. They say half money back or rebook by the end of 2021. I have repeatedly told them that one of the guests going is now in an apprenticeship, so cannot make plans for 2021. Now when I call, I just stay on hold forever and they keep saying just leave a message. Well, I don't want to as they don't get back with you in a timely manner. Their ratings are extremely low now, so you would think they would realize they are doing the wrong thing and not being fair to people. All I want is someone to call me and make things right. Ellen Massey read more

We own a cabin in the Smokies and it was rented through this company. It was not a good experience. They charged us to "fix" things that they don't really fix. They say they clean the cabin, but it's a very poor job. They charged us to do a "deep clean", but we came down a few weeks later and the place was not clean. I contacted the local manager and sent photos. He said the place was cleaned and inspected and refused to refund our money. If it was, they need new cleaners and inspectors. I even wrote to Steve Milo, the owner of VTrips and didn't get a response, so maybe this level of filth is acceptable... I don't know, but the pictures speak for themselves. read more

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We used this company to manage and rent our property (they barely rented it). They were HORRIBLE. 3 months after we fired them, they still had not removed their lockbox off our door and we had to have a locksmith remove it. They did not market the property, did not follow our instructions, did not clean up properly after tenants causing damage to our property, which they did not then timely fix. I would never recommend this company to anyone. They switched reps on us after one quit and the new person was trying to tell us different things than the original person and what the contract even said. Very unprofessional and unreliable. read more

Very happy with the house we rented. Easy booking process, clean and well stocked.

STAY AWAY!!!! Just stayed a week at a beachfront property in St. Augustine, Florida. VTrips is a scam. Classic bait and switch! They promote their homes and present lots of amenities and you get nothing but aggravation and ignored - why not? They have your money by check in. We paid almost 7,500 for a week to stay at a house that allegedly slept 21. We were 12 and still had to utilize pull out couches. The house was not well cleaned and was riddled with ROACHES, WASPS NESTS, broken furniture, ill equipped "Gourmet Kitchen", no WIFI, two working Tvs out of 8, pool in need of maintenance, pool table with broken cue sticks and no landscaping and garbage all around the property. They give you the run around and tell you they will address the issues and hide until it's your time to leave! Save your money and STAY AWAY! read more

DO NOT BOOK HERE AT ALL COST! THEY WILL SCAM YOU! What they've done to me as a guest is unbelievable.... I made my reservation, and got the confirmation email and access to the app where my itinerary was loaded and confirmed. I called them 2 days prior my arrival as I could not find the details to enter the house. Apparently this information was sent to my email 5 times, as I had to call them another 4 times to tell them I never received this information. After my plane landed, and on my way to my rental, I called them a 6th time as I needed the code to get into the house, for them to tell me that the Owner decided to cancel my reservation and therefore overbooked it with another reservation of 6 nights. This is no fun news, especially if you are travelling with a family. They USE your reservation to get a better one and will literally cancel on you last minute! How is it fair, that we as guests put 100% of the risk if we cancel or dont show up, and Vtrips will cancel on you how and when they like to do so? I now need to sort the refund through Airbnb, because they are even so lazy and bad that they won't cancel it through their system (MAYBE BECAUSE THEY ARE NOT ALLOWED TO DO SO? AND FORCE IT UPON YOU.). Leaving you scrambled and now having to waste your time and effort into fixing the situation. Overall extremely awful experience, and they have no respect or thoughtfulness towards a guests time and plans. read more

I was very happy with this vacation rental company. Then COVID-19 happened. First they told me it was too early to modify my reservation and to call back. Then I tried calling back for weeks, no answer. I sent an email and got a very close ended response. I called back again and was told the deposit would still not be refundable and if you wanted to reschedule, you'd have to pay a small fee. Many travel insurance policies do not cover pandemics. If a client loses money on a reservation, why would they ever book with the company again? Right now it's important for vacation rental companies to do the right thing in order to retain business from repeat customers. You have to maintain the integrity of the business, but they've failed to do so and have been the least flexible during this whole pandemic. Something to be mindful of when booking them for 2020 and 2021. read more

The worst company ever! We booked a small house on monday, they send the contract,we signed,they made a charge. In the contract was saying check in at 4pm and guess what? They didnt called, they just sent an email at 12pm about cancelation!!! Really? We came from chicago to florida,and now we dont have where to stay. Dont book never with this company they are LIARS!!!! read more

In March 2019, I booked a condo in Maui for Sept 2019. Maui Rental Group/Vtrips cancelled our stay literally the day upon our arrival. We, including one pregnant woman, walked into the condo to the beds flipped over & it seemed to look like a robbery took place. After many attempted calls, we find out that the condo was infested with bedbugs & the company said there was nothing they could do for us, except cancel & provide a refund. We landed in the evening & they did not have a place to stay for us, so we had to manage that on our own. To make matters worse, we planned this trip with a group of about 21 people and I personally handpicked each listing to book (through different rental agencies) to ensure we had 3 condos literally next to each other (same property, same building, same floor, side by side). We were forced to stay on the complete opposite end of the island in a 2 star hotel room. The room was 200 sq ft & had geckos running around, so we had to switch rooms. We were forced to pay the high resort fees, when we did not even utilize a single thing there. We were also forced to find a new rental, at a higher cost, since it was now considered a last minute booking. The company has not only given me the run around, but blatantly ignore or hang up on on my calls, emails, messages, etc. There were times it took up to 21 days to get a response. The initial emails I sent out to remedy this situation was sent Oct 2, Nov 20, and Dec 10. Each one was ignored my Maui Rental Group. On Dec 11, over 2 & a half months since my first email, I finally get a response from their parent company, Vtrips. Because of the inaction by the company, I decided to dispute this with my bank. Since the first payments were back in March/June, I was only able to file on the last payment submitted, hoping the result of that would at least lead to the rightful full refund. However, they used my dispute as a reason to say that can no longer refund any more money. read more

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VTrips falsely advertised a beachfront unit in St Augustine. The agreed upon price was $800 and the reservation was executed by all parties listed on the agreement. After receiving the final agreement and payment plan, I made flight reservations. Since, I have been notified that their falsely advertised price of $800 is not acceptable to the owner. When I refused to pay the switch-pitched nearly $2,400, my deposit was returned and the reservation breached by VTrips. The agreement was made with VTrips and not the owner. It's unfathomable that any owner would place their rental property with such an unprofessional and deceptive rental property management organization. A reputable honest firm would honor their advertised price. Not VTrips. I am completing a formal complaint with the Florida Office of the Attorney General. False advertising is both punishable and grounds for losing a real estate license. Beware before choosing to do business with VTrips or Vacation Rental Pros. read more

Condotel which is also vtrips has been by far the most worst place we have booked with. We stayed for my significant others birthday with family and friends at the blue bear retreat. We ran into an abundant amount of issues through our stay. 1. The fridge leaked constantly 2. There's a huge hole in the downstairs wall and stains all over the carpet 3. All the tv's didn't work properly 4. When showering in the master bedroom the shower leaked out into the bedroom soaking wet. So we had to worry about constantly laying towels to dry the carpet and all of our belongings got wet 5. There was a leak downstairs coming from a light fixture in the hallway that made downstairs wet as well. Not to mention that in completely dangerous. 6. The day of check out there was no hot water. 7. Ants come out of one of the vents, which ants got all over the bed. I called Saturday evening, wrote an email Sunday after checkout, also called Monday in regards to all these issues. No one called back called again Friday and got called liar although I ya proof of all the communications made. Spoke with someone this Sunday a week later and got called a liar pretty much again and said since it wasn't immediately after the issues happened were SOL, got hung up on and completely terrible service. For The amount of money you pay to stay in a nice place this is not ok. Never stay with the company terrible customer service!!! read more

We rented a place in St Augustine for our April break. We can not leave our home due to stay home orders and Florida is not allowing guest over the boarders. I have spoken to VTrips once and they were going to try to put a credit in but all credits were reviewed on Thursdays. I called them back on Thursday, twice on Friday and have emailed 4 times with no response. I called VRBO and they were surprised that we could not get a refund for the reasons above. We had gotten travel insurance thru the VTrips contact. The insurance does not cover the covid 19 virus. All this company wants is to take money from people that are laid off and trying to follow government orders. Let's see how long it takes them to call me back. read more

Just received notice that our oceanfront beach house that we were to arrive at in two days was cancelled! No explanation as to why. No other rentals even available in the state of FL except on the other side of FL in a condo two blocks from the beach. I should have read more reviews. I booked through VRBO and it sent me to this management company. Big mistake! I will be reviewing on VRBO as well. Dont use this company. read more

This rental agency is extremely poor. Avoid them at all costs. Twice we had confirmed vacation condo rentals in Florida. They confirmed and accepted our deposits. Then with no explanation sent an email saying, "the unit was no longer available and no replacement possible. I emailed the District manager to complain, but no response. I give them zero stars! read more

Vtrip ... booked 2353 ponte Vedra boulevard home in south Ponte Vedra beach Florida Home was not cleaned well when we arrived . House was infested with roaches and had dark black mold growing on ceilings outside of vents Inside the home. Saw rats on deck and around parking Area. I believe all the issues are due to terrible property management company (sadly homeowners are probably not aware) DO NOT RENT THROUGH VTRIPS read more

Do not trust this company or any review claiming it is legitimate. On July 2, 2021, we booked a condo in Wailea. The agreement provided for a $300 deposit with full payment to follow and the receipt noted a $300 deposit. However, VTrips/Maui Rental Group immediately charged the full amount of the rental, $2200, without authorization. Later, that same evening, Maui Rental Group cancelled the reservation. It took me more than a day to get someone on the phone. They said the reservation was cancelled because the unit was not available and that the payment was refunded. Five days later, on July 7, 2021, no money was refunded. Now, they claim it's my bank's fault and I should take it up with my bank. My bank acknowledges that have not received anything from them. They are crooks with a history of doing this. Do not, under any circumstance, use VTrips read more

'Specialties: VTrips is a technology-enabled marketing and property management company that delivers memorable vacations throughout Florida, South Carolina, Tennessee, New Mexico and Hawaii. Steve Milo founded VTrips in 2006 after he was unable to find a company to manage his own vacation rental that met his expectations for service delivery and ability to maximize occupancy. Today, VTrips brings a white glove approach to property management and leverages technology to ensure high occupancy and ease of rental. At the center of the Company's mission, VTrips creates positive experiences for both property owners and vacationers. THE ABOVE PARAGRAPH IS DIRECTLY FROM THE COMPANY AND ON THEIR YELP DESCRIPTION OF THE BUSINESS. IT IS A LIE!! if you would review the views you will see that almost all customers are dissatisfied with this company, their practices and their promises. also be aware, I booked with a company where vtrips wasn't listed anywhere in their introduction, and vtrips ended up being the "handler" of the vacation. My problems started before the COVID 19 outbreak. please see below: This was my email to VTRIPS: ( THIS WAS A BED BUG SITUATION) Good afternoon, After much consideration between my husband and i we have contended that we lost so much during this experience of what was supposed to be our 18th Anniversary celebration. A little back story. We have stayed with Cabin Fever Vacations, now Jackson Vacation over the past 20 plus years for approximately 8 or 9 visits. We have thoroughly enjoyed the cabins in the past. We understand that because of the # of human contacts and conditions that sometimes something like.bed bugs may occur. We have no problem with this. Where we have a problem is this. When i first called the hotline # it was approximately 230a-300am. I encountered a very warm and friendly CSR named Denisha, I believe. She explained.that i needed to email.her the pictures that we had taken of the bugs, which i did so immediately. She took my # and advised me that she would have management contact me in.the morning as there was nothing that could be done at that moment. She advised me that if my email hadn't been received that she.would call.me.back In the meantime, my husband and I and our 2 kids proceeded to.gather our belongings and.vacate the property. After 45 mins of driving we finally.found a hotel to.stay.for the night...The next morning, 9am was approaching and we still had not received a call from your corporate office. So we made the call. I.was transferred to a " Justin or Jason" who stated he was management.. I explained.our situation. THE EMAILS HAD NOT BEEN RECEIVED, according to.him. ( Denisha did not follow up.w.me.as promised on if she had received the emails of the pictures). I was told by J, that the info would be investigated and brought up at the next management meeting. In the meantime what were we to do?. We were essentially homeless, as we had driven almost.400 miles for this trip. We in turn went to the local location for Jackson vacations, same.story. "we have to send a bug guy out", you're shit out of luck until our findings are back. I called the local office several hours later and was informed that the exterminator went out and that there was indeed an infestation. Again, No one called us, we had to make all the calls. It wasn't until I called that we were informed that there were bed bugs. while I was on hold with the local office, I was advised that corporate would call to resolve. About 30 minutes later "sarah" from the corporate office called.She advised me that we would receive a full refund as that was their policy. Because we had driven 400 miles and planned to stay all weekend, we ask if they could place us in one of their other cabins. NO, no such luck, as its not the policy to place us anywhere else. So again, here's your refund, good luck. We feel that this was such a disservice. We are demanding repayment of our lost: We think that this is not a a company that puts their customers first. And we lost or had to put out the following: $96.00 for the room that we had to rent for several hours at the Hampton inn $200.00 for the gas made for the trip $25.00 for the tote purchased to save the $200 worth of food that we purchased for our weekend. $321.00 was the total we were out for the inconvenience of this, and we would like to be reimbursed. ( mind you,what we find most appalling is the Vtrips didn't even consider re-accomdating us, so we are demanding the payment for our losses. Thank you in advance. On Sat, Mar 14, 2020, 3:13 PM Guest Services guestservices@vtrips.com wrote: Chappells Pest Control verified today - we will need quote from then to owner and then block unit while it is being treated Thank you, Terri J VTrips Guest Services 200 Executive Way Ponte Vedra Beach, FL 32082 Phone: (904)385-3888 Fax: 800-517-3735 Find Your Dream Vacation Rental at VTrips.com AS OF TODAY, THEY ARE STILL NOT WILLING TO REFUND US read more

VTRIPS has decided not not reimburse us for our home rental in the middle of a National emergency when we are not even allowed to enter the state. We are out over 5,000. This is unacceptable and unbelievable. Buyer beware. We rented thru VRBO and didn't even know anything about VTRIPS so VRBO is to blame as well. We note the response below from VTrips. We have officially cancelled our trip and we are contacting a lawyer to get our money back. We have tried to contact VTrips and they have hired a company to screen their calls. Buyer beware. read more

We rented a condo through VRBO in Maui that happened to be managed through VTrips. The contract and payments were made via VTrips. 10 days prior to our trip we noticed charges on our credit card again from VTrips for another $2400. When we called to inquire why, they said our condo had sold and they had booked us elsewhere. I had several very big issues with this. #1 No one ever called us, we did find an email in our junk folder posted two days prior, but no phone calls. #2 We were booked next door to family and they booked us into new accommodations not even close to the same location and not even comparable to what we were originally in. #3 They charged us for the new rental without every reimbursing us for the rental that they cancelled because they sold it. #4 After two weeks I was able to get the refund for the second unapproved charges, however we are still waiting for the original refund for the unit that they cancelled. Meanwhile, thank goodness with the help of the VRBO team, we have been able to find last minute accommodations. Unfortunately, due to last minute booking prices it will cost our family almost an additional $900 to have a place to stay. If you can avoid VTrips at all cost I would. They should have advertised that our rental was for sale, so that we could be aware before signing a rental contract months in advance. Second, it is shady tactics to book another unit and charge us without even consulting with us or even refunding our previous money first. read more

DO NOT RENT THROUGH VTRIPS !!! The condo at Hibiscus was beautiful but VTRIPS treated us really poorly. Our trip was reserved for early June 2022. We reserved and paid months before the trip but 6 weeks before leaving we were informed the condo would be under construction. At that point we could not find comparable lodging because we needed to bring our dog which was permitted in this condo. Also, the condo had a beautiful oceanfront balcony view. We accepted the circumstances feeling at least we could still enjoy the balcony despite the construction. Unfortunately, upon arrival we found the balcony stripped of safety rails and boards over the doors to the balcony. This we were not expecting. Having not even unpacked yet, We immediately requested a discount from VTRIPS - which would have satisfied us if it had been reasonable. It took the entire week to get a response from management and then we were only offered $175 for a condo costing over $2500. The photos included in this review illustrate the conditions we were living in during our stay including nails on the stairs, debris in the walkways and strangers on our balcony. Why would you have this much construction during the most popular vacation months and moreover, how could a company like VTRIPS not know this scheduling conflict and simply not put the condo up for rent until construction was complete? incompetence or deception? I will stay at Hibiscus resort but not through VTRIP. Or any other locations through them for that matter -BIG RIP OFF!! read more

Don't book with this company! Even now, in these times, they will not let you cancel or return your money! Absolutely ridiculous!

We rented house called Going Coastal in St. Augustine for a family gathering. We had 90 year old twins with us. The upside is the house is in a fabulous location, is very beautiful and was large enough to host our family reunion. The DOWN side is that there are no lights at night to navigate from parking area up VERY steep steps to the front door. Did I mention we had two 90 year olds in our party? Yeah, it is pitch dark and extremely dangerous. I called to ask for help with lighting and with multiple apologies was told someone would call and come out to fix. I was told the same story again when I called on first, second, and third days and was placed on hold multiple times and then given the same story day after day. Guess what? No lights!! EVERYONE I SPOKE WITH AT VTRIPS WAS SO NICE AND WELL TRAINED TO APOLOGIZE "FOR ANY INCONVENIENCE" AND THEN DO NOTHING. All words and zero action so be warned. The grill on the deck hasn't worked in a very long time and all knobs are rusted closed. They will act as if they don't know, will apologize again and again and will do nothing. I would not have wasted time on hold with VTRIPS if they had been honest up front and just said we hear you and will not be doing anything about it. read more