Just had a very positive experience with Vroom. I purchased a 2022 Chevy Tahoe and everything went through seamlessly. From the initial interaction, the continual daily contact with my representative, to receiving my vehicle, every step was flawless. I have read some negative reviews on the company buy my experience was incredible. Seems like they have turned over a new leaf and are doing things right now. Will definitely use Vroom in the future. read more

I got my dream car all the workers were very nice The salesman Ivan help me I want to thank you so much read more

Vroom - Used Car Dealers Near Me - Stafford, Texas

Don't waste your time, money, or energy. This dealership is completely unprofessional--chaotic and disorganized with no sense of direction.

I've tried giving them several chances. I've called at least 10 times since January 2nd because my offer was made in mid December to purchase the vehicle I was selling. I had two days to complete the paperwork and mail back via fedex which I did. However I received an email the next day saying my price expired that they originally offered $26,063 even though I submitted all paperwork within the timeframe and have fedex receipt and screenshots to prove it. My new offer on my car was now $24,000. I call and get put on hold forever. I keep being told I should hear back from them and I never do, I have to keep calling them and they said the offer expired even though I did everything right. They said they reopened the offer and didn't hear back for another week. I called back and they said the offer was expired again. No empathy towards customers, I do not feel important to them. Every time I call I keep getting sent to different departments and no one can answer why my car hasn't been ready for pickup. I will never go through VROOM AGAIN, I am disgusted and disappointed. I tried being patient but this is insane. My car should have been picked up before the new year and yet here we are January 18th with no update once again. read more

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Total SCAMMERS had my car appraised the week before at almost $12k came back a week later dropped to $7k? Car appraiser was rude said that someone didn't document the body condition properly and it was major damage. I totally saw the photos that were uploaded the last time I was there and it was documented. The guy that originally did the estimate was sitting next to him and even said that's not major damage. Wouldn't trust these people for anything. SCAMMERS SCAMMERS read more

I searched for the right vehicle online for weeks and saw the perfect lightly used Honda Civic. I liked the price, appearance and clean description. I was a little apprehensive about using VROOM after reading reviews but I was not in a huge hurry and figured I could wait for the right vehicle. Thomas was my representative and he was in touch during the whole process via phone and email. It is helpful to have a computer in order to sign online documents, title, and financial but otherwise was a smooth digital process. I was not disappointed as the process was complete in a couple weeks. My Civic was delivered clean and as described and I'm still shocked by the ease and attention to detail during the process. Good job VROOM you exceeded my expectations. read more

I received a very good online offer from Vroom for a vehicle I was selling. I proceeded through their process to the point of contract review when red flags began appearing. 1) Vroom listed an out-of-state office as their address, and the contract stated that the laws of that state govern the contract, not the state I reside in. Not good. I do not want to have to travel to another state to take legal action if it comes to that. 2) They committed an extensive amount of ink to Arbitration, to the point of heightening my concern. I'm not against Arbitration, but the terms of this contract were designed to make it near impossible to go to court if you need to. 3) The contract states that Vroom would hire a company to pickup my vehicle and take it to their location. By contract, it would be taken to their out-of-state office, by word-of-mouth from their representative it would be taken to an in-state facility, but still very distant from me. HOWEVER, the Contract stated that Vroom does not accept responsibility/liability for any damage while the vehicle is in transit! Even though they hire the carrier and have a contract with that company, they transfer all risk and recovery for any problem that occurs in transit onto me. Since I have no relationship with the carrier, I would have little or no recourse if something bad were to happen. Even as a customer of the carrier, I would have a huge headache in trying to pursue a claim; imagine how that would go with me not being their customer. 4) The contract states that the vehicle will be reappraised when it arrives at the Vroom facility, at which time they could very well lower their offer. If they do that and I don't agree, I am required to pay for shipping the vehicle back to my home from wherever they've decided to ship it (see point #3). Their representative assured me that the driver would check over the condition of the vehicle at pickup, but of course that's not spelled out in the contract. Frankly, this falls squarely in the "trust me" category with me taking all the risk. There is a built-in incentive for them to low-ball me, and not a lot of options for me if I don't agree with their new offer. My last conversation was with a woman who understood my concerns, but refused to alter the contract in any way to reflect their actual process and to protect my interests along with Vroom's. Needless to say, I bid her good day and will not be doing business with them. An aside: It seems they are using an offshore call center to field calls because everyone I spoke with, except the last woman, had very strong accents and were very difficult to understand. No one could transfer my call to anyone of authority; rather, they made notes for someone to contact me, and when actual employees of Vroom called me, the Caller ID was for the call center number and they were very careful not to give out their actual numbers. This isn't necessarily bad, but it adds to my already high level of suspicion about this company. read more

HORRIBLE!!! HO_RRI_BLE! Let's break this down. Website: Awful. It gives you no "trim" filter option and every time you change something it goes back to its original settings. Awful. Photos of the cars: I am looking for a Tesla and even though they take a photo of the "software" tab on the screen, they do not take a photo of the entire screen and you cannot see the tech package. Customer service: Customer what you said??? They are worse than eBay's customer service, no, even worse, they are worse than BMW's customer service!!! They don't know what they are selling, they have a bad attitude and they are actually rude. I won't mention any names, but I did talk to a few representatives and they were all clueless and rude. I am surprised how this company is still operating. read more

I ordered a car through vroom and immediately regretted it. I applied for financing and was "approved" and received a phone call from a lady who was supposed to be sending me the paperwork to sign to complete the purchase. The lady informed me that in order to move forward with the purchase I would need to upload and actual copy of my social security card which makes no sense to me because I've never needed to provide my actual social security card to purchase anything in my life. So informed her that I did not have my social security card and she repeatedly asked me if I would "find it". I asked why wasn't this asked for before they ran my credit 4 TIMES and she couldn't give me an answer and told me if I couldn't find it my order would be cancelled.. Then my order was canceled This completed wasted 3 days of my life There was no transparency before applying for financing They even asked you to pick a date for delivery knowing good and well that even if you get them to ship your car it will come WAY after the date You picked They basically ran my credit 4 times for no reason This experience was terrible from beginning to end read more

Bate and switch! Price was increased when I swapped Vehicles. I started the process on 11/21/2021. I purchased a vehicle that was not suitable for my family and I. Vroom offers a return if after 7 days or 250 miles you do not like the vehicle. I was happy to find an alternative vehicle which was a newer model of the vehicle that I had been driving for the last 4 years. What transpired after the return was horrible. On Sunday 01/02/2022, I received the new contract for the vehicle I wanted. To my surprise, they added new charges that were not on my previous contract. Not only were there new charges but they took out literature that was in the previous contract that explained what the charges were for. I was on the phone for 4 different times on 4 different days for hours. Each time the representative would come back after speaking with a supervisor from that department and say that I should not have been charged and it was a glitch. On the forth day, I was able to speak with Jeremy Williams my contract manager who I had been requesting to speak with on each day. After explaining everything to him he sent another contract and it was almost correct but there were still issues. I called again and after a long wait I was informed that it was a glitch and that he would send another one. 30 minutes later, Jeremy called me and said they made a mistake and that there would be an additional charge. I was driving and I should have verified what it was but I wanted to be done. Low and behold, he resent the contract and all the charges were back that were supposed to be removed with exception of the warranty/ Vehicle Service contract. I called back and got through fairly quickly this time. I requested to speak with Jeremy but he was gone for the day so I asked to speak with his Supervisor. The person that was helping me, Victor went back and forth a few times with his boss. Eventually he came back and transferred me to the Supervisor, Darius. Darius was calm and never raised his voice. He went through each line item and we compared the contract of the 1st vehicle with the new vehicle that I was purchasing. He finally said those charges should have been applied in the 1st contract. Then Darius flip flopped and said those were charges because Vroom signed a new license for the state of AZ that forced them to add those charges. I said you mean in the month and a half that I had been dealing with vroom they had a new license and those are charges are now part of each contract. At the end of the day Darius would not budge. Even after I told him that the 4 previous days each person I spoke with went to his department/ the contract dept and spoke with the supervisor which would have been him. He is Jeremys boss! Jeremy put me on hold that same day and confirmed that the charges needed to be removed. I informed this to Darius who calmly said, "Sir do you want your money back?" So easily after all that time, Vroom was doing a shake down on me for a measly $1800 on a $51,000 vehicle. Darius just tossed me to the curb saying it was a training opportunity and that he and his staff will learn from this experience at my expense. Unacceptable!! Unethical! I want the vehicle at the price point that was agreed upon without the extra charges. I have been waiting for 2 weeks to get this deal done. The BBB rating they have. "F" is for a reason. On Rip Off Report -Vroom is blasted negatively as well. I have sent messages via Linkedin to Paul Hennesy CEO(5 years with Vroom), Robert Krakowaik CFO(4 month with Vroom) and Tom Shortt COO(1 Month with Vroom). I am still waiting to hear a response. read more

Vroom - Look at the state taxes and other and lic and registration..$$$ - Used Car Dealers Near Me - Stafford, Texas

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I typically don't add bad reviews online anymore, since I am a business owner myself and I have empathy. Running a business is not easy, and every business has their own hurdles. Plus, right now we're in a scary pandemic, and to add to it, we are just emerging from the hectic Holiday Season, often understaffed, and with a to-do pile up. I get that, but... there are still plenty of small, medium and large businesses who manage to do very well in spite of the difficulties, against all odds of you will. These businesses continue to be maintain their Integrity. Reliable, efficient, committed to offering a great experience and customer service. Unfortunately Vroom is not one of these businesses. In October, I bought a car from them with a big markup (cars were more expensive in the 2nd half of 2021, because of the chip shortage). The purchasing experience wasn't without bumps, but it was overall quite acceptable. The car was delivered in a pristine condition, nicely detailed- really like brand spanking new. Odometer was only at 2000 miles anyway. The car has been running great ever since- no issues whatsoever. However... the Vroom title & registration department is silent. It is not providing the agreed and paid for services... haven't heard from them at all... and, our temporary tags expired before Xmas. I started calling... nobody was picking up, or when they did pick up, nobody knew what to do. Only sales people picked up- the whole Title department was absolutely unreachable. It has been almost 3 weeks now that our wonderful luxurious SUV is with an expired tag. I decided to visit our local DMV, and see if anything can be done to circumvent Vroom and get things done. After waiting 3 long hours with my purchase contract, inspection and insurance cards in hand, the DMV employee told me they cannot do anything to help me, as it is always the dealership that needs to provide the initial title documents for a local registration to happen. That's the process at every DMV. So now I'm basically stuck, in a stalemate situation, and no clear line of sight. No transparency whatsoever. BTW... Needless to say, Vroom's BBB accreditation has been revoked (you can verify that for yourself), I am so not surprised! Since I don't have too many available options, I did submit a complaint with the BBB, hoping to maybe get some kind of support from Vroom's management department. But I have low expectations at this point. As a next step, I am now researching the appropriate type of attorney that can help me approach this from a legal POV and get things done. I hope I don't have to do that but I may have no choice. Things are not looking good for me. Really a pity because the car itself is phenomenal, had zero defects, really a brand new car and it was so well detailed. The biggest asset to a business are the good employees. And vice versa. Bad employees can quickly wipe out a business, starting by destroying its reputation. It takes years to build a good reputation and it can tank very fast. So sad. read more

Had to give one star because 0 stars or negative marks are not available. During the process of selling Vroom your car you must send them your title to continue the process. Once they have your title they will attempt to find someone to pick it up. That's where my nightmare started. After about 10 days Vroom could not find anyone to pick my car up. After numerous phone calls to Vroom I finally got someone to talk to about returning my title. My title was returned but Vroom endorsed the back of title as if I had sold it to them. I had to request a new title at my expense. My advice is do not do ANY business with this company. Do not walk away VROOM away as fast as you can. read more

The worst company to purchase a vehicle from. I bought my car from vroom in August 2021 & have been put through a spin cycle with these scammers. Typically they give you 7 days to return the car if there are any issues found with it after it's delivery. My car was delivered with a bald tires & a bad headlight. I was then told by vroom support team to acquire an estimate for the bald tires & bad headlight and they would cover the charges. Charges came up to $1250. Not only did they lower the amount that they said would be paid upon getting the estimate to $500, it's been over a month of calls to customer service & still no check after I was told would be received within 7 business days. They tell you they'll call back within a day or two for an update & you're left calling them back time & time again with no solid response on your case. This is by far the worst customer service I've received & wouldn't recommend this company to anyone. I'm now in the process of returning the vehicle. read more

Vroom offered me the best rate for my used SUV, and now that the transaction is all done - they upheld the agreement. I live like an hour from the nearest pick-up location, but they sent a Representative to my residence on an agreed upon day who took the vehicle on their tow truck. The electronic Notary process they covered and appeared streamlined, and all vital pertinent documentation was either uploaded to their site or sent via postage which Vroom provided. Even though I only sold to them, it appears they offer vehicles for sale with delivery included. These type of Companies offer the customer an option to buy or sell vehicles without Dealerships, annoying salespeople, or even having to leave the house. Due to our positive vehicle sales experience, I do recommend Vroom if you are interested in trade-in or outright selling your used car, truck or SUV. read more

At first everything was grand... Once I turned down their extended warranty it was pretty much radio silence unless I called them to find out what to do next etc... And BTW, their warranty starts off with a big disclaimer about "pre-existing conditions"! THEN it went to xxxx in a handbasket once the vehicle arrived. 2 days later I smelled burning coolant (auto tech here!) and I found it had a leaking radiator!! Now it was covered by the GM warranty but Vroom, upon me furnishing them all the documentation they wanted, told me they would do NOTHING for me! I had lost use of it and had to pay for the gas of a loaner vehicle, lost time etc and the pure hassle of getting to and from the dealership with my injuries... And for them to tell me: "Unfortunately, we cannot extend any warranties or offer any compensation as this violates our sales contract." is just unacceptable to me... BUYER BEWARE in my book!! :-( read more

This company is a scam No one to escalate to can't get ahold of anyone other that the dumb sales people They transfer you to Cambodia, Mexico, and Columbia etc. then put you on hold and never come back or phone just cuts out after hours of holding and transferring around to different departments and no one knows anything Change contracts after they take a deposit No way to talk to anyone but sales Says someone will call you back and it never happens Vroom sent a bad check for a refund of my deposit via fed ex (insufficient funds) my bank is investigating it as fraud NEVER USE @vroom Worst company ever read more

Horrible customer service and they LIE to you. I am trying to sell my car to them. I completed all the steps on line and the very next day had a fedex delivery from them to sign some paperwork and send the title to them. I promptly shipped it back the same day. That was over three weeks ago. I have now spent three plus hours on the phone with them and every time they say "oh a carrier will contact you in 24-36 hours". BS! They NEVER call me back. They keep saying my case has been escalated and given the highest priority and that still has produced zero results. I have called seven times and they still can't seem to get my car picked up. This caused me to lose a deal on the car I was buying to replace the one I was selling and also to lose a DMV appointment that I now will have to wait another MONTH to get. So far they have offered NOTHING to compensate for their complete screw up besides transferring my and hanging up on me. read more

Not worth writing it all down, avoid this company. If you want service, plates, or anything else, be prepared to wait months before anything gets done. This company has no customer support, they just keep passing you to the next department. Bought my car in June and still no tags in November. Temporary tags have expired and no follow up whatsoever. read more

Bait and Switched!!! I see i'm not the only one.. I was offered $51,000.00 on Jan 21st 2022 for my car and immediately uploaded all documents required and even got email confirmation, after five days later and was told all docs are good and I should get a email soon. On the seventh day I called again and was told that offer expired and was imediatly sent a new offer for $43,000.00.. After weeks of trying to find out what happen and why, still nothing, Completely unaccountable, can never speak with the same person twice. All customer service calls go to another country with barley speaking english people, with bad connections and slow computers. I was also hung up on many times... Worst business experience in my life!!! NEVER DO BUSINESS WITH VROOM!!!! read more

Vroom has been nothing but a terror to deal with. I purchased a car from them provided my own financing sent them the check and I still haven't received my vehicle and they've not only had my payment since 8/2 the vehicle itself was delivered from Sterling Virginia to the Stafford Texas Hub for prep and delivery on 8/6/21 today is 8/14/21, how can it take 3 days for it to be shipped from Virginia to Texas (1413 miles) but I'm going on 8 days for them to finish the remaining 199 miles? I've received 0 communication from this company since they cashed the check and every time I've called them I've been given misinformation, hung up on or told they don't know where my vehicle is. This is truly a terrible experience and I hope no one has the misfortune of dealing with this company. If you see a car you like on their website for a good price realize that the good price doesn't outweigh the terrible customer service that this organization allows. There's a reason why the stock tanked almost double the expected amount for Q3 and why Carvana is at an all time high. Save yourself the frustration and deal with a REPUTABLE company not this sorry excuse for a business. The vehicle was finally delivered to me on 8/17/21, later than the date provided by multiple reps. I immediately noticed a dent on the rear driver door that I don't recall being disclosed. I was hoping this would be the extent of my concern however that was not the case. I gave the car a look over and noticed a significant amount of corrosion and rust on the underside of the vehicle. I had a mechanic perform a pre-purchase inspection on 8/21/21 and then my fears were brought to light. The corrosion on the undercarriage was much worse than I had hoped, with significant rust and corrosion to all driveshafts, significant rust, and corrosion on the braking system including brake lines, calipers, and rotors. None of this was disclosed on their website and conveniently left out of the pictures. The mechanic advised that the car might be alright for a year or so but would likely result in expensive repairs in the future. Thankfully I'm within my return period and called yesterday 8/21 and advised of my intentions to return the vehicle. I'm going to be requesting that my delivery fee be returned to me as the vehicle they delivered had structural and safety concerns. For anyone looking to purchase a vehicle through Vroom, I suggest you reconsider, if you do decide to purchase through vroom have a pre-purchase inspection done while you are still within your 7 day return period read more

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Amazing experience!!!!! I feel badly for the people who have posted on the media sites that they have had such negative experiences with Vroom, because I had an absolutely wonderful one, from the salesman to the financing/paperwork, to actually having the vehicle, it was 8 days. Everything was super smooth and easy. The only thing is that it would have been a bit longer (about 4-5 more days) for actual delivery to my door, but I was given the option to come pick up the vehicle at the hub and even that went so smoothly and fast!! They went out of their way to get me into my truck as fast as possible, but still made sure everything was perfect and inspected! Everyone that I talked to via email, or phone, and the lady that I met in person when picking up my vehicle were so super nice and pleasant. They were all very professional and really seemed to care. My questions were always answered in a very timely manner and I am extremely satisfied with how everything went from start to finish!! I really can't brag enough with my Vroom experience. I've recommended them to several people already that I know are looking at a vehicle purchase. So, thank you to all the people I dealt with at Vroom you've done an amazing job, for me anyway, and it's very, very much appreciated!! read more

BEWARE! My husband and I purchased a vehicle through Vroom and sold our old vehicle to them as a trade-in. This transaction occurred in early June, 2021. At first, we were impressed with the ease of the transaction and the delivery of our new vehicle and pick up of our old one..but don't be wooed by this!! The honeymoon was quickly over for us. As we write this, it is almost August 2021 and Vroom has still not paid off our old vehicle. We have called multiple times only to be told a different story each time we call. Once we were told that the check was mailed, another time we were told, the money would be wired that day, and another time we were told the situation would be escalated and resolved asap. In addition, every single time you call Vroom, you are put on hold for a minimum of 30 minutes and you get a different person each time you call, who gives you a different answer. In the meantime, we have had to make another payment on our old car (to avoid a credit report ding) as well as the new payment on our new car! From our experience, we would say they are dishonest, and lack in customer service. We would not recommend trading in your car to them...especially if you still owe the bank. If our situation isn't resolved this week, we will also be reporting them to the Better Business Bureau. read more

I wanted to sell my 2001 Porsche Boxster. It looks and runs great 220hp 6 cylinder. NADA is currently 10-15K. After being as honest as I could, my offer from Vroom was 1K. !!! Really? 1K ? What a joke. It's sad, but just the tires alone are more than 1K. read more

Vroom - Used Car Dealers Near Me - Stafford, Texas

I had a very good experience purchasing a vehicle from Vroom. After shopping for several months and going to traditional car lots, I was sick of tired of the constant negotiations and upsell attempts. The strategies used these days for sells is pathetic. Vroom was straight to the point, no negotiation and was able to show the exact dollar for "out the door" pricing. I would recommend Vroom and will look at purchasing more vehicles from them in the future. read more

I work with several warranty companies. This is the worst warranty company we have worked with. They would not pay out what they said. Our customer had to pay over double his deductible. We took a $175 hit. WOULD NOT USE THIS COMPANY FOR ANYTHING. read more

DO NOT BUY A CAR FROM VROOM I paid 35000 cash for a truck 3 months ago. I also paid them sales tax to register it. It is now getting towed away and my 35 grand is gone because it is still not registered. I have been calling them for 3 months about the registration without a single response not even once. I have no way of registering this vehicle without the paper work from vroom! And even if i could i would be double paying as i already paid thousands in sales tax to vroom to register it read more

Simply the worst experience ever! The car was delivered with mechanical issues, not stated online. I followed the exact return policy and now I'm Getting the run around...nobody will call you back. My case manager is "in a meeting" two weeks have gone by and the car is just sitting in my driveway!!! DO YOURSELF A FAVOR AND AVLID THEM AT ALL COSTS... read more

The Arizona Vroom connection was a big hit! The delivery end Supervisor Blake and Driver Sébastien went beyond expectations. They both helped me to trouble shoot some minor problems with my car and fixed right away. They answered my calls timely manner and pointed me to the right directions to get my problems solve in a fast and timely manner. They both gave me contacts to reached for future fixes and problems. I want to give big thanks to both men for their professionalism for Vroom, THE ARIZONA CONNECTION * appearance Super! * professionalism Outstanding! * caring and understanding for the customer Excellent! read more

Vroom - Vroom driver Sébastien - Used Car Dealers Near Me - Stafford, Texas

I got a great car. My 2016 Subaru Legacy was delivered super clean with a full tank of gas. They were very friendly. The communication could have been better. Like most other companies right now, they are understaffed so I will give them some grace. read more

Traded cars with Vroom in a bit of a complicated deal since the car was in South Carolina, but even with some very challenging weather, holiday season and Covid-19 limitations Vroom did an excellent job of following up on my deal and keeping promises. I love my car, and felt like I got excellent trade in on my Nissan Rogue Sport. They're a growing brand and if you want a good deal shop with them. Special thanks to Sam Demster in the Transactions Area of Vroom in ironing out details and also to Amanda in Austin at the Last Mile Hub on making good on commitments. Well done. read more

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Dealing with Vroom has been a nightmare for me. I traded in my vehicle last December. I received the vehicle I thought I purchased yet still now almost mid April I still have no registration. I began reaching out to Vroom when my temporary tag was going to expire I called emailed, called again repeatedly on Jan21st, and almost weekly then daily as my tag would expire . I never received a replacement tag until April after I reached out to the bank that was financing my purchase. They emailed me the tag, then FedEx the same exact document I just printed only extra was a cheap plastic to cover the plain regular 8x11 printer paper. It's now April 13 and still no registration, in addition I just learned that my loan was sold back to United Auto Credit. I believe Vroom purchased. I want out of this nightmare. My temporary 2 plate will expire soon. I won't be able to drive my vehicle again unless I pay my local DMV $8.25 a day. Any help, advice thank you. read more

OVER A MONTH OF FIGHTING One star is even to much for this poor company I bought a car from them after I got the car with a 45 day temp tag I called once a week for the title so I could get plates they kept saying they where sending over a email for a vin verification on the vehicle we just bought from them which we did not receive until a week after the temp title already expired because I bought the vehicle out of state they told me they could not give me an extension on the temp title I proceeded to ask to speak to a manager because this is obviously not OK they told me they could not send the car to a manager they were not allowed to do that I had to literally get a lawyer involved for anything to actually be done they tried to say it was gonna take 11 weeks for us to get a title when it was all said and done they ended up paying for a rental until I got the title which was over a week ago and they are still paying for the rental that is just the tip of the iceberg I had to upload proof of documents over four times they kept saying they were having server problems delivery was not when they said it would be I was told the car went through three inspections between where the car was where the car got sent and then to me after I received the car the car that supposedly went through three inspections did not have working AC that cost me $800 to get fixed through the dealership not even a month after I had this car They are supposed to be more convenient than a dealership they are 30 times worse than a dealership I would've rather sit at 20 different dealerships then deal with this company never ever again and anyone I run into I will make sure to tell them the same thing....... read more

Worst experience I ever had buying a car. Ended up returning my car because it had a huge engine issue

DO NOT BUY - RUN AWAY AND NEVER LOOK BACK. The car we purchased was misrepresented (it had clearly been in an accident; thank you overspray for being so obvious) despite two alleged inspections. IT WAS A NIGHTMARE TO GET OUR MONEY BACK! We refused the vehicle at delivery and it took a week to get our title back for our trade-in (which we kept), and it's been over two weeks and we are STILL WAITING on our money back. We have to call them every day for updates. Now... stupid us. We thought, well, they still have our money so let's try to negotiate a different car (local, so we could see it first). When we called to inquire about purchasing it, we were told that they don't negotiate and then that MFer HUNG UP ON US WHILE I WAS TALKING. Be smarter than us. DO NOT BUY. DO NOT EVEN CONSIDER BUYING. KEEP SCROLLING. (I am cross posting this to make sure no one gets screwed like we did.) read more

Really starting to regret getting a car here. There is no customer service here. Once the salesperson sends you your documents, you are not allowed to speak to them and the bureaucracy ensues. They transfer you from one operator to another, like it's some shady dealings and you are not allowed to speak to the same person twice. read more

Worst car company I have ever dealt with. Most miserable, drawn out process imaginable. DO NOT waste your time and money.

Terrible. 100% not worth the headache. Check their BBB rating. Been trying to get registration for four months. Emails go with no reply, phone calls go with its on the way. But, nothing shows up. My new Van has been sitting for 2 weeks with no temporary or permanent registration. Dont do it. read more

The worst experience in buying a vehicle from Vroom. At first they are very polite and return calls and emails because you are buying a vehicle from them. After two hours of buying the vehicle on August 27, 2022, the engine lights comes on. You contact Vroom and leave messages and emails an NO ONE RETURNS YOUR CALLS. They don't care. Why should they? They made their money, $35,000. You would think they will have the common courtesy to return your calls but they don't. Not the salesman, not the support department and not even the return department. It's been two weeks going on three weeks and still no word. They disgust me. I am very disappointed in the way they treat their customers. Consumers beware if you buy a vehicle from them. They won't even call to make your situation right. Never again will I ever buy a vehicle from them. read more

My 2016, Dodge Challenger Hellcat, was purchased by VROOM and the transportation company came to pick up my car on 1/5/2022 at 8:30AM. I took video and photographs of my car and it's condition prior to releasing it to transport. I called VROOM later that day to advise that my car was picked up and asked when I could possibly receive my check. The customer service agent told me I would receive compensation within 24-48 hours after the vehicle is at the lot. After the above conversation, and being told I will receive my compensation within 24 to 48 hours, I ultimately had to call VROOM seven more times (dates of 1/6-1/20). These seven more calls including hold times while I'm transferred, took over 3-4 hours in total. The first 6 calls, all were informed of my vehicle pick up date, all responded roughly the same way. Told me they will make notes of my concern, send an email to a supervisor, I would get a call back, and my payment will be sent out overnight via FedEx. NONE OF THAT HAPPENED! No call backs, ever. No email with a tracking number or indication payment was sent out, basically NOTHING was done. On my seventh call to VROOM I spoke with another customer service agent who placed me on a brief hold and told me he would fix the issue and speak with logistics. He was able to determine that the computer system apparently had some form of a glitch. The computer system never reflected or showed that my vehicle was ever picked up on January 5, 2022. I commended that customer service agent for finding the issue that was causing the delay in me receiving my compensation. I further asked him to transfer me to someone I could speak with in an attempt to receive some form of compensation due to the MISLEADING INFORMATION ON VROOM WEBSITE Regarding receiving compensation within 2 to 3 BUSINESS days once VROOM receives the car. I was transferred to an acquisitions agent by the name of Mike. Mike made notes and listened to my frustration and informed me that he would be sending the email to someone at headquarters that would look into this and call me back regarding this matter. He provided a brief informal timeframe that someone would be call me back no later than Friday (01/23/2022). On today's date, January 22, 2022, I received my compensation for my vehicle which was picked up on January 5, 2022. I called VROOM and was transferred to a department that handles customer service/compensation. I spoke with an agent by the name of Nathaniel, and he told me I'm speaking to the right department regarding compensation. Overall, he apologized and told me there would be no compensation I would receive. He also told me I am not the first customer that was dissatisfied regarding this matter of receiving such a late payment. Still to this day (2/12/2022) haven't heard back at all. read more

Worst car buying experience. I've been waiting for four months to get my license plates. I've called six times about it and been on hold for an hour every time. The conversation has been identical every call with no progress. They are waiting for an emissions test which I'm not required to have, I've sent them information pointing this out but for some reason they can't put two and two together. They are completely incompetent, they've even acknowledged the fact that I don't need an emissions test but for months I've had zero progress. I know what you're thinking, "how bad could it be?" It can be bad! It's not worth it! read more