Mercedes service item was done correctly and quite a bit lower than dealer quote and some other repair shops. Cleaned the car throughly too!

In October 2025, I purchased a 2024 BMW X4. During the sales process, my salesman and I discussed the paint protection plan at length. He was actually the one who recommended it, and I clearly stated that I wanted it included in my purchase. When we went into the finance office, the finance manager knew that we would not move forward unless the payment was within a certain range. Without informing us, the paint protection plan was removed in order to make the numbers work. We were never told it had been taken off. I only discovered this months later when I attempted to file a claim and realized I did not have the coverage. When I called the dealership, the finance manager stated he did not know what I was referring to and said they do not offer a paint protection plan. My salesman later confirmed that they do offer it. I requested a call from the General Manager and was told I would receive one. It has now been over a week with no response. Removing a product that was specifically requested without clearly disclosing it is extremely concerning. The lack of follow-up from management only adds to the frustration. In addition, I was charged $1,995 for a LoJack vehicle tracking system, which I was told was built into the cost of all their vehicles. However, it appeared as a separate added charge that increased the total price of the vehicle. BMW vehicles already come equipped with their own tracking capabilities, so this additional charge was unnecessary for me. Buyers should carefully review all add-ons and fees before signing. Overall, the lack of transparency and communication has been very disappointing. read more

Upgraded the Cadillac. The XT5 is immaculate. Thanks to Marko, sales and Emad, finance, for making it happen. Yippee! ‍ Thanks guys. Arjumand Mubaarak Houston Texas read more

ABZ Motors - Car Dealers Near Me - Houston, Texas

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Horrible customer service. Put a hold deposit on a vehicle that i was going to purchase the following day. Took my money and said we were good to come in the following day to finalize........ They sold the vehicle anyway. No point in saying a deposit is good for a hold if you're not going to stand on the agreement. Never again with these guys. read more

Horrible! Beware! they "changed" the trade in value- even though it was as promised! Then, they tried to add another $1,000 "extras"!! (They "Gave in" and removed extras)Played !" Good guy-Bad guy"-- but with Eli as Bad guy and manager as a bad guy. I could have walked away, but I had driven from College Station! Waited 3 hours - DONT GO! read more

Don't trust these con artists. I bought a Jaguar from them they told me was in flawless condition. After I had it shipped home, the transport driver pointed out that the glass roof was cracked and showed me photos of the crack before he loaded it on the truck. The salesman Eli Maldonado told him "I was aware of the damage." I certainly was not. The repair cost was over $10,000. I contacted them repeatedly about it and was ignored. These people are liars and thieves. read more

Let me start from the beginning of this horror story. I saw a 2017 white Bentley continental GT on abz motors website. Contacted the dealership and dealt with a guy name Louis Weibel who appeared to be an honest and nice guy. We agreed on a price around $107,000 on a Tuesday for the car. I told him I would be there soon as they opened Saturday morning to pick up the car. So, Friday I get a call from Louis asking could we come after 12pm because he noticed the tire needed to be replaced. I was thinking this is kind of strange because he had enough time Friday to get it done before we arrived. So, when we arrived to the dealership, he said the car was still in the shop and now they were trying to figure out why the air bag sensor would not go off. So we waited for hours, and he came up with an idea that he would ship the car to us because they could not get the sensor to go off and they were going to take it to a Bentley dealership Monday morning. We agreed to that, and we left the dealership. So, after almost a week he shipped the car to our home and the radio would not work. We called him back and told him about the radio and he advised us to take the car to a local radio shop and have them look at it. We did that and we found out the radio amplifier was not working, and it would be over $6000 to replace. So, they told us they would pay for the car to get shipped back to Houston so they could fix it. We shipped the car back and they kept it for over a week this time. They shipped the car back to my home. At this point I felt like they sold me a LEMON. My husband spoke to a manager, and he was absolutely no help. I had the car for right at 3 months and I was over it. I tried to sell the vehicle locally, and they told me the alternator was about to go out and the bumper had been replaced as if it was involved in an accident, and the rotors and the brakes are bad because of the squeaking sounds it was making. The dealerships were all giving us low numbers. So, my husband called the dealership, and spoke with a young lady and she said they were willing to buy it back for $15,000 less than what I paid for it 3 months ago. We drove back to Houston where they bought the vehicle back. I noticed two days later they have the vehicle listed at $119,991. This was a nightmare experience. BE AWARE AND THIS DEALERSHIP (TRASH)!!!!!! read more

ABZ Motors - 2017 BENTLEY CONTINENTAL GT - Car Dealers Near Me - Houston, Texas

Bought a car from here and go back for occasional servicing. Decently nice employees and good service prices but there is a distinct lack of communcation from everyone who works there. From the salesperson I bought my car from to the service advisors I work with, the employees are unresponsive and very disorganized. They seem to do good quality work, but their customer service is severely lacking. read more

Great customer service and display it was the best time of my life looking at these beautiful cars.

In the market for a new car with an expiring lease. Walked onto the lot and expressed interest in a few cars, sells person spent first 5 minutes trying to basically talk me into going back to Mercedes, then said he'd be right back had to help another customer, and opened the website for me at his desk. Waited 10 minutes with nobody speaking before realizing they clearly don't want my business! Should've listened to the sales person trying to send me elsewhere in the first place! After a day of visiting dealerships, this has to be the worst one I visited. read more

after your responce I've been calling and calling to discuss the matter but no one returns my calls, it just reaffirms my previous posts that your company could care less about customer satisfaction and more about taking peoples more on poor quality vehicles.Hope i do get a call so i can update thie post with a positive comment. Still Waiting! UPDATE; Your responce is TOTALLY inaccurate i WOULD NEVER have purchased this vehicle for $230,00.00 you and your team mis- represented and straight out lied about the condition of vehicle, then your people AVOIDED my calls and textsfor weeks, if it was such a great car WHY when you were notified IMMEDIATELY upon arrival of car YOU DIDNT WANT IT BACK! as i said before " PEOPLE BEWARE OF THIS BUISNESS, THEY SELL SHITBOXES" read more

Amazing Customer Service and such a great experience. Sold my vehicle was out of there in less than hour. Definitely recommend buying or selling a vehicle here. Definitely contact Diana R for any of your future vehicle purchases/ Sell read more

UPDATE : I dropped the car off Wednesday & ABZ "fixed" my car and drove it to my job ( A porter drove it ). They fixed my rims that was damaged during the service , great. MONDAY night after a 10 hour work shift , BOOM the coolant light pops on . I try to get off the next exit the car starts to slow down @ 40mph , smh. My husband comes with a bottle of Antifreeze so that we can try and make it home. But guess what ? The damn hose and clamp wasn't connected all the way. So basically, my car has been leaking since they drove it back to me "fixed" . Here we are waiting on a tow truck @ 11:40pm. They clearly need to fire their service department ! They are clearly inexperienced mechanics & enjoy inconveniencing customers . I'll update you again next week because the car breaks down weekly ! The only reason why the issues hadn't started sooner (bought car in January ) is because I was driving my other car & the BMW remained parked until May. if I would have been driving it sooner I would have known. read more

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worst dealership to do business with, they will disregard all your concern, then make it seem as if your bothering them when they can't deliver on what was promised. these people are not honest at all and will lie on prices and mark everything up. Louie and Mabel are the worst people in there. I've been trying to contact them about my first payment and was hung up on and never called back. down payment didn't even go towards the price of financing they just steal your deposit and first months payment. and make you wait until they get funded to give u your car. that means lying to your financing bank and everything. Worst car dealership ever and worst car buying experience I've ever had would never come back here or refer anyone here. read more

I've called twice now. Both times I was told they would pull my file and look into it. Never received a follow up call. I purchased a car and was charged sales tax and license fee. Car is being registered in Nevada. I was told the dealership was required to collect tax and license and that they would complete the title and registration. 5 weeks later they just sent me everything to do it my self. They did refund a portion of the sales tax and license fee, but not all of it. I've called twice to see why - have yet to receive a call back. Very disappointed with the lack of after sale customer service. Guess now they have the money no need to be responsive. Buyer Beware. read more

I did not have an enjoyable experience buying a car here. Great selection of high-end cars. All prices are before a "mandatory" upsell of lojack and/or some other service. Bottom of the barrel trade in rates and a brutal place to negotiate with. I waited for over an hour for finance. Car was delivered without lojack because a technician was not available. Being an hour away, this was a huge inconvenience to come back and get done. They refused to mail licence plates until I came back to get lojack installed. Manager is never available and will not return calls. Overall, unorganized and unprofessional. I do not recommend buying a car here. read more

I came in to look at a car and was assisted by Leo Tigli. It was fast and effective service. I was originally not intending to purchase the vehicle, but it was a good deal and the car is in great condition with low mileage. I bought the car in July and I've had no issues. The staff was kind and helpful. I'm pleased with my purchase and would recommend for anyone looking for quality pre-owned vehicles. read more

ABZ Motors - Car Dealers Near Me - Houston, Texas

Went inside to ask if i was allowed to take photos of the cars and the customer service was so respectful and polite, they are very nice and know how to make future customers! read more

We are working on it. Even if we don't come to a resolution Omar was really great seems sympathetic of the situation and seems like he wants to make it right. read more

Read and pay close attention. If you can afford a luxury car, buy direct from the dealer. These folks are unethical crooks. The service department can't get even wires straight. Their goal is only to sale you a warranty and fraud the warranty company with overcharging for the repairs. I can't go into much detail about my particular case because I'm planning on going to court soon to recoup 17k in repairs. If you've been scammed by them reach out to: mailto:oscar@bowieurbinalaw.com My email is csouthern05@yahoo.com if you have been a victim, I know a way you can get your money back. You need certain proof for your case. I have audio recordings of conversations and proof their shady as they come. The sad part is close to holidays I have to pay attorneys and court fees. I got my car back today 11/22/22. ABZ got my car the first week of September. Illegally allowed my car to get further damage in attempt to fraud the warranty company. Once the warranty company wouldn't pay, they told me it was my fault. They illegally gave my car to someone else to repair without any authorization from me. I'm going to make it my daily business through social media and the better business bureau by blasting them every chance I get. They got the wrong person!!!! read more

I Would highly recommend Angel in the service department at ABZ MOTORS! He was very professional, knowledgeable, trustworthy, fair, and he explained what was needed in great detail. He also looked for ways to help me save money. I Will definitely be back for all future services and Maintenance. I will never buy a car from any other dealership. If you are looking for a great experience when it comes to servicing your car ask for Angel! read more

Worse selling experience. I was not allowed to drive the car. The dealer added a 10,000 mandatory package to the car. I would look elsewhere if I was looking for a car read more

I had the pleasure of working with the team to purchase a beautiful car (M8) through ABZ Motors. They had the best price for this vehicle in the country and it was completely worth the trip to come into their town to purchase this vehicle. They stuck to our agreed plan and I could not be happier. I am grateful for Leo, Alex, Marco, and also Kamila in Finance for making this a great experience. Awesome car as advertised and top notch professional team. I will tell my friends and anyone else that listens that this is the place for high end cars.. Mike D. read more

Run and Run fast this place Is horrible they lie to your face They're so sweet before you sign the deal But we'll Sell you a lemon in a heart beat I just purchased November 19th 2020 a Corvette stingray z51 3LT with only 26000 miles on it the car has been in 2 different Chevrolet dealership shops I've had the car at my home a total of 1 month the other 3 months the car has been in the shop and is still there ABZ motors are refusing to buy back the vehicle That is obviously damaged They sold me the car with a bed Wheel hub bearing And major electrical issues I am now seeking and attorney to Sue them Please if you read this take heid !!!!!!!‍ read more

By far one of the most horrible experiences Ive encountered with a dealership. they are unethical in their business sales, they sale BOLD warranties And the vehicles are lemons! It's a reason why they have luxury cars at the prices they sale them at. Be aware of the Zach guy he's a snake! read more

I bought a car from them with a cracked windshield and it's been so difficult to get in contact with anyone to help. I don't live in Houston and I had to come down just to get the help I needed and it's still difficult. I had an appointment at 4 and had to wait 30 more mi it's cause he wasn't here. read more

I don't recommend this place.they sold us a car with lemon title and now they don't trade the car , they just offered to sell the car to the others. However nobody buy a lemon title car!!! read more

" Just Awesome!" Great people to deal with and David Yi is very friendly. I was in an out in just under an hour now that's service. I would recommend them anytime read more

BUYERS PLEASE BEWARE!!! Purchased 2017 Range Rover w/ 16K miles in July after also owning 2014 RRS and had transported to Indiana due to COVID. Literally has been serviced more than driven requiring new timing belt AND timing chain, alternator, battery, rear brakes and MORE. This dealership had NO problem selling a vehicle they did not stand behind and justified it by passing me off to Land Rover mfg warranty assistance. They failed to offer anything other than the following correspondence even after involving BBB of Houston. "Dear , I am so sorry for the inconvenience. The issues that you are facing manufacturer related issues and they can only be resolved by authorized Land Rover dealerships at no cost to you.Unfortunately there is not much advise I can offer other than dealing with the manufacturer. As you must know Land Rovers are not the best as reliability wise in the market. We have heard cases where a brand new Land Rover breaks down the next day. These issues are very common with Land Rover brand. Thanks!" read more

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They do business with the WORST third party company ever. First service is the worst. Having high end cars they need to have better warranty they wanna repair wheels instead of fixing them and the dealership has NO RESPECT for peoples time! May not look like it but they are a rinky dinky asa dealership for sure! read more

I purchased my vehicle from ABZ, and I go to them for all my services; minor repairs, maintenance, etc. the staff is so nice, welcoming, informative and reliable! The rates are pretty practical as well. I highly recommend coming to them for any of your car needs, especially luxury cars read more

i recently purchased a CLS 550 from ABZ, Ali was my sales rep, he made sure everything went well and even took care of the battery issue, all in all he made my purchase smooth and easy, highly recommend Ali he gets it. read more

I purchased a vehicle and got a very low trade in value for my car. My sales associate said they would offer me $55K for my car and be able to only ask $58k. They immediately priced my car on their website for $59,991. Not very honest. I later found out I grossly overpaid for my vehicle. That's on me for not doing my research. They also have a $1000 dollar "environmental" policy that is a mandatory purchase. I tried to file a claim from the insurance company and they said to go through the dealership. The dealership said to go through the insurance company. This policy is a sham to extort even more money from an unsuspecting customer. Avoid this dealership like the plague. They are not honest or ethical. read more

I've purchased two vehicles from this company and I have no regrets. The costumer service was excellent. All of the staff are down to earth and attentive . I've purchased many vehicles over the years , but this was by far the best car buying experience I've ever had. I can promise you this I will never buy from another dealership. Robert L Windsay III read more

Car was priced well. Was not willing to negotiate price even though we bought the car cash.

Now that my son has turned 16 we needed another car. Faris found us a steal of a deal on a Mercedez-Benz E350 convertible. He made the entire car buying process seamless and stress-free! Great service, great prices and great cars...a winning combination! We recommend everyone who is looking for a car, to call Faris (713) 839-9800 at ABZ Motors! He is DaBomb.com!!! read more

Great service and friendly and I got my dream car I couldn't ask for more thank you ABZ motors!

Angel went up and above what I was expecting for service with my tire and rim. For yrs I dealt with Mercedez Benz dealership, but Angel was very attentive to my repair needs and kept me well informed. I highly recommend you speak with Angel regarding service. read more

I'd like to thank Alex in management for always being so very accommodating every time I've visited this dealership.. as well as being a total professional to customer service .. today I had an ongoing issue and was mislead by the service guy ID, but once again Alex made everything work.. his care and understanding for customer service goes far beyond his years ..Because of Alex.. I'm certain I'll be purchasing from here again someday as there is always a beautiful selection of vehicles read more

We went to ABZ just to look, and I was only interested in getting an SUV, Mercedes GLE, Leo was very knowledgeable, extremely helpful, and professional. After test driving the GLE, we saw the E class, but it had higher mileage than I was interested in, so Leo found another one on the lot, in my price range, and lower mileage. After test driving the E class, I was torn because I really wanted an SUV, but Leo convinced me, with great reasoning why the E class was the better deal. So, while I just went to shop and look for a vehicle, I ended up purchasing that same night, and got my car not exactly where I wanted it, including GAP insurance! It was so easy and seamless, it almost seemed to good to be true. I've never had a car buying experience, that was so good. In by 5. , out by 7. Leo was amazing, and the young lady, who's name I can't remember, who completed the sale with document signage, was very friendly and explained everything to me with great knowledge. I will definitely return, if I ever want another luxury vehicle. Because it was closing time, by the time we finished the paperwork, it read too late to get the car cleaned up, so Keep told me I could bring it back the next day and they would detail it and make sure everything was good with the car. Thank you again, Leo! read more

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