This is strictly for the poor customer service experience in checkout. The cashier messed up the order of the customer in front of us. It took 5 employees to figure out what went wrong. In The mean time they totally ignored the customers in line. I had to speak up and wasn't even acknowledged by the guy with the supervisor on his name tag. Worse experience ever. Cashier was so distracted while she rang us up when they finally got to us i had to pay close attention so she didnt mess my order up either. No friendly or efficient at all. I much prefer ralphs to at least this Vons. Poor management. read more

This vons store is the best. The employees are friendly, and always helpful. There are many choices in this valley and I wouldn't shop anywhere else read more

Where do I start.....first off the employees in this store including the managers are rude! no one ever greets you or asks if you found everything or thank you. Every time I have been in this store there is ONE checker and a line with a half a dozen people in it at least, Who has time for this? I was in the store last Thursday 10/17/19, in a rush to grab my kids something to eat on the way to school, I grabbed a couple of small bottles of milk and a carrot juice for myself. In the car my son said the milk tasted weird so he didn't drink it, when i got to work i went to drink my carrot juice and noticed that the expiration date was 10/10/19, then looking at the milk it had expired on 10/08/19, WTF!! Why are they not checking the dates on the food they are selling? This is disgusting and maybe the health dept should check the shelves at this store. read more

Vons - Grocery Near Me - Saugus, California

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Since Vons has come back everything has been great for the most part. However I am upset over a recent purchase I had at the store. I bought the Signature Kitchens English Muffins Sourdough on Saturday 5/28. It has only been 2 days that I have had the English Muffins & mold is already all over the English Muffins. No its not a huge costly purchase but the principal of the matter is the products are either not having a proper QC before putting the product on the shelf for consumers to buy. read more

Vons - Molded English Muffins.....bought two days ago! - Grocery Near Me - Saugus, California

Terrible manager Lisa. Phoned ahead deli told me deli would be open until 4pm with fresh salads. Paid Uber $20 to take me there to buy fresh salads for a Christmas party Got there at 3:35 rude guy at door said we're closed I said I phoned you're open until 4 Went in deli was completely shut down Manager Lisa told me deli closed at 2:30. Toldme I should have come yresterday. I came here relying on what your deli staff told me this morning. Had to go around getting packaged crap. Lisa said one thing after another denying trying to make me wrong. So rude. read more

I don't shop here a lot but every time I have I've never had a problem with this store. Anything I've ever needed has always been in stock & pretty easy to find. Staff is friendly & helpful & checkout is always fast. A tip I'd recommend is to make sure you sign up for their vons card (just a phone number) it just gives you discounts on certain items & ultimately saves you money. Parking is easy & the neighborhood it's in is nice. This Vons gets a thumbs up from me! read more

This place is gross. This was my first and last time shopping here. Grabbed some yogurt and it was expired (minor inconvenience), but then went to grab some cheese and the shelf is moldy (see pic). The cheese packages were sitting on slimy green mold. There is no excuse for not maintaining basic cleanliness. This was just gross. There is a also a very strong mold smell coming from their milk cases. This could make customers and employees alike very ill. Definitely would not recommend shopping there, but would recommend a health inspection. read more

Vons - Cheese sitting on moldy shelves. - Grocery Near Me - Saugus, California

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This place us really neat it has a Starbucks and dely and good Sales . It's always clean and quiet. I love to shop at this Von's they have really nice service. read more

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This location really needs to recover the milk coolers every single time I go to buy milk (half gallon of whole Altadena) it's in the way back and I can't get it and half the time they don't have anyone to go into the cooler to push it forward for me when I ask please do a better job. And the manager with the long extra curly hair is very rude. But the cashier sherry I believe is wonderful love seeing her there I will always go into her line when I'm there. read more

Came into the bakery just to get a already made little petite cake. I absolutely HATE chocolate cake and all the mini cakes they had there said decorated petite white cake so I was very happy. I got the one that was orange with a cute flower on top , only 9.99 not that bad. Got home and my son wanted cake right away so I cut in it to get him a piece and it's CHOCOLATE CAKE!!! I am not happy at all!! They said they would change the cake out for me but that's not the real problem. You are mislabeling your cakes and what if someone has a allergy?? Plus now I have to drive all the way back over there to change out the cake when this should have been labeled properly to begin with. read more

Vons - Grocery Near Me - Saugus, California

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Two stars because there are a few nice checkers who I'm glad to see when I go in, because they are friendly and dont hate their jobs. The blonde lady who seems to be in charge, and also hates her job... sucks. Has told me I was wrong when I told her the advertised price, but then like a boss I busted out a picture(I thought it seemed like a crazy good deal) she said "oh, that's a mistake, do you want them or not." So I didn't get them... she's just the worst on every occasion I've dealt with her. I always shop the deals there, and have never really had a problem getting the deals as advertised, minus the one that mistake talked about above. But in the past 2 months, every single time I've shopped there (I stop by on my way home from work 3 times a week at least), I dont have most of the discounts. Its extremely annoying because most the items I dont normally buy, but when it's a good deal, I cant pass it up. I'm one of those guys. Anyways I'm tired of going back in to get refunded for the mistakes, I'm tired of that rude blonde lady, I'm tired of having to check my receipt every time, and I'm tired of having to ask for my monopoly tickets(its not hard to hand those out). I'm tired of this vons. So in summary, my wife and I decided to go to Albertsons in Saugus instead. It's worth the extra 2 minutes to go there. Also I saw the deli lady scream once, and I looked over to see a giant rat run out from behind the counter.... I know most places have mice, but this was comically disgusting. Wow I feel better.... don't shop here folks read more

Went to Vons because they usually have a good cake selection I was looking for a white cake for my husband that only likes white cake. According to the label it was a white cake. Cut into it and it's chocolate. Very disappointed. read more

Vons - Grocery Near Me - Saugus, California

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I bought chicken thighs on December 26th after two weeks of them not having any at all. I got 6lbs split in to two 3lbs packages. I froze one and put the other into the fridge. On December 27th I went to marinate the chicken and it smelled spoiled. I thawed the other chicken and it smelled spoiled as well. It smelled bad enough to know without a doubt that one day after purchasing this meat that it was bad. This was from the meat case itself. 2 weeks without chicken thigh then to have it be spoiled one day after purchase... I will not return to this market. Ever!! read more

Yesterdays experience (2/26/17) drove me to take time to review this Vons location. While it is the average run of the mill Von's, I witnessed a health code violation yesterday in the deli area: While waiting for a worker to package up my chicken strips, another worker was cleaning the deli meat slicer. There was an open deli meat product left on the slicer as she was cleaning. She then coughed directly at the slicer containing the deli meat. Given she was only about 2 feet from the deli product/slicer, and she did not cover her mouth, one can deduce that both the deli product and the machine was contaminated. She then went on down the counter and continued her process. 1) Why are deli products being left on the slicer for extended periods of time? There was no customer actively requesting that product. 2) Why was the employee using cleaning products when open deli meet was nearby, over-spray/drift could of easily hit the meat. 3) FDA regulations 101 tells the employee to not only throw away the contaminated deli product but to deeply clean the machine which was exposed to the contaminants. There are few products that stores handle and packages themselves. This is one of them. To drop the ball on FDA standards in this area is inexcusable and frankly, gross. read more

Big parking lot, nice carts, always a nice shopping experience here. The store was Vons and then sold out to hagens, which only lasted a few months and went out of business, so Vons bought it back. Plenty of variety in its food, produce, meat, deli, bakery, etc. fast and friendly checkers and baggers, etc. like most stores, they have an organic section. Now Vons is part of albertsons, so they're playing the monopoly game too. We won a small prize on a prior visit....can't complain. No store is the lowest in every price item, nor can they afford customer service without sacrificing something either....so keep doing what you're doing and the customers will return to this store. read more

Went to the store today and the guy at the seafood counter never said hello. He Gave me my package and said, "here you go". Went over to the deli counter and I had to wait forever to get service, then once I asked the young kid to help me, he had to take chicken out of the fryer and the ladies behind the counter pretended to be busy. Lastly, the checker said hi to the person before and after me but didn't speak to me. Once I treated her like she treated me, she finally told me to have a nice day. Well, if Vons ever wants me to have a nice experience, they should get trained on how to treat every customer the same. My money is as good as others. I'll stick with markets that at least greet me and treat me with respect because Vons doesn't get it!! read more

Bumping it a star because they carry one of my favorite affordable cabs: JLohr Hilltop (look for the gold label). Cheaper in the long run when you buy six at a time. Cheers! read more

Love the atmosphere! Clean floors and the staff are always helpful! I gotta be back every couple weeks and they stay stocked on the essentials for the family, been going consistently for years now. read more

I don't live in Valencia But I work in Valencia l was visiting in Vons market on bouquet shopping center I saw good customer service in every department especially their deli great service person name Linda showed her experience making sandwiches with special attention Thank you for market management they chose experienced people their departments It was great shopping experience read more

Today, three of our Regional Autism Program classes went on a community based instruction outing to the Starbucks in Vons. I didn't get the two gentlemens' names that helped us out today but they were AMAZING! We had about 20 students as well as additional staff members go around 12:15-12:30 and they not only were incredibly fast, but they talked "to" each and every one of our students and were genuinely excited to interact with them! Whoever you guys are, thank you from the bottom of our hearts! read more

I was ready to give all the 5 stars, unless I found a bottle of expired milk on the shelf. The store itself is clean and plenty of parking. The employees are very professional and fast. I hope they will be more attentive to their products. read more

Vons' prices are exorbitant - you just can't escape that, but when you get the weekly fliers and take advantage of their sales, it's worth your while to take a look. Sometimes you can get 5 ears of corn for a buck or a jar of Klaussen pickles for $3.99. A big plus: this Vons is open 'till midnight. read more

Today, I had to do a return at my local Vons Market, on Bouquet Cyn Rd. Unfortunately I had to do this without a receipt. Leslie saw me walk to the customer service desk and she immediately walked towards me. She patiently listened to my problems with an opened product, finding out from me it was indeed no fault of the store nor the manufacturer and for all she knew, I didn't even buy this, national brand, even at Vons She went above and beyond any expectation I had when she walked me to the correct isle to help me find another substitute product. She did this exchange with great calmness and ease. Leslie helped me today, She's an exemplary employee and deserves a raise. Where my house is located, it's about the same distance to a Ralphs Market. I feel a better feeling in this Vons, than I feel in that Ralphs. Perhaps, the working conditions are better and the employees are happier, It's just a kinda vibe, if you know what I mean. read more

Roni Gad terrible customer service, she was rude and unhelpful, I love Vons but the fact that I now actively avoid her register just shows how awful she is. We tried to use a coupon in the Vons app and instead of being helpful she didn't even look at the coupon and said some one already useed it and when we stAted that that is not possible she said I have a line instead of politely asking us to go to the side and allow hervto call the manager to help she said she had a line, we gladly left to a new register and was helped by another gentleman who looked at the coupon and said oh this happens all the time just press add. And he fixed it and got us the deal. In conclusion Roni has an unprofessional attitude and needs employee training on how to use the app for the store she works for ! read more

The VONS grocery store at this location, formerly Haggen, is back and has reopened it's doors to the public again. On March 4, 2016 this VONS store was back in business after getting the store back from Haggen. I was there on March 5, 2016 and I noticed the prices are the same with more selections available. According to the manager I spoke to, they are open from 6 am to 12 midnight and has an official grand opening planned for Wednesday, March 9. I am very pleased to see VONS back again at this location!!! read more

房事has long been the neighbourhood supermarket we frequented because it is just a few blocks down Sierra Madre Blvd. It is bigger than both the Hughes (later turned Howard's and now finally closed, RIP!) and the other neighbourhood market at the corner of Sierra Madre and California (now a CVS) plus the priced used to be much better. Now that they have been taken over by Safeway and is going the way of "fancy" high end market, the prices are much worse and the deals are mostly found in the sub par Safeway brand generic goods. I would probably give them a 2 star rating if they are not open 24 hours a day, so I can go on late night shopping trips. Oh yes, did I mention that they are open 24/7? That is one saving grace at the new and "improved" Von's which makes it retain the status of my supermarket of choice. 清倉令郎聽湯 read more

Walked in with my wife and daughter 45 minutes after they opened and stood in front of the deli while the lady behind the counter ignored us. She walked in and out of the back area several times and was even eating. Made eye contact at least three times. We finally decided to head over to Ralphs instead. Terrible service. read more

Loyal customer for years. They've been through a lot of changes but I love that they're back to the same friendly faces and name. Never been disappointed in produce or prices. Good deals a lot of the time. No complaints here! read more

I want to give a shout out and nominate Ms. Ronan for employee of the month. I was shopping the other day and misplaced a coupon that I had and Ronna who was checking me and went over and beyond to make sure I got my deal. It's hard to find good service like that these days!! We appreciate you Ronna, keep up the good work!! read more

I come here out of complete convenience but the customer service just seems to be getting worse . One of the Girls at the Register names Pricilla literally flipped my basket on to the belt and dinged a couple of products . She then started talking to the customer behind me about how tired and sleepy she was. I could easily pay 1/4 of the price for these products at Walmart if I wanted a shitty experience but i expect to get good customer service when paying a little more . read more

Worst customer service experience ever!!!!! Manager Lisa was extremely rude to my husband, he came to return box of Culturel probiotics that I purchased the day before with the receipt and because he gave the wrong Vons card number by mistake she questioned whether he actually bought the item or just found a receipt in the parking lot and and went to take the items off the shelf and try to return it. My husband and I recently relocated here from Florida and never have we ever been accused or treated in such a manner I don't think my husband looks like a homeless man he's about 52 dresses well and because he asked for cash to be refunded since it was on a debit card your manager Lisa decided to make him wait while she went and reviewed the video of him walking into the store. When my husband called me to tell me what was going on I called the store and spoke with Lisa, she said she was the store manager, but I find it hard to believe that she was not given better training. She told me that because there are so many unsavorary characters that shop at the bouquet Canyon Vons she felt it was necessary to treat my husband as if he were a homeless drug abuser. She told me that it just wasn't a safe environment and the store was constantly having issues of theft and fraudulent return practices. At that point I told her obviously, I don't feel safe shopping there if that's the kind of people that you have coming into your store and she told me herself, your manager, that it really wasn't a safe environment to shop. So since my husband and I are building a new home that we close on June 15th close to the store on bouquet Canyon we won't be shopping there. I really think it's so nice of her to loose business for your corporation by informing new customers that it's just not a safe place to shop and treat new customers like criminals. Very disappointed!!! read more

This review is for the Starbucks inside Vons. It has atypically abysmal service, and the place is run by incompetent imbeciles. They can't grind coffee correctly (I said coarse ground, not talcum powder), they tell you your gift cards have zero balance (even when you pull up the balance on your iPad from starbucks.com and prove them wrong) and refuse to honor them. They're slow, often out of the necessary ingredients, and generally have an impatient or indifferent attitude towards customers. The managers of Vons are also completely inept at addressing gift card problems at this mini-Starbucks. Do yourself a favor and visit a real Starbucks--like the one across the street in the Lowe's shopping center. Better selection, real service, not run by a team of monkeys. read more

Needed an ice cream cake in less than 24 hours which Vons was the only one to say "yes" to. They even were able to put on the requested writing and had it ready sooner than expected! read more

The choices for organic items and limited and lols like it is mainly the cons brand organic and not much else. Interesting they don't have applegate meats and no organic shredded cheese. Worst part was going to an empty line and the supervisor, Roni, is the cashier says hello and how are you. I respond with hello, doing well and how about you and no response because her back is turned as she continues to text on her phone next to the cash register. After 30 seconds of standing there and the bag boy wondering why she has not begun to process us as well from him looking at me, I said excuse me Ms. Roni. I must have said it too low, because she didn't stop texting. Once she sent her message she moved forward with our transaction. read more

You can tell that the employees care here!!! They have great customer service. It's a cheers store where everybody knows your name!

The manager was very rude and inconsiderate when we asked a question. She took a sarcastic tone and was rude. Would not recommend this VONS

Every where I check online says it closes at midnight but we were just told they are closed for the night

This Vons houses my regular Starbucks. Barista Ricky is usually working when I come in. He always remembers my order, and tells me his "joke of the day". Starts my day off pretty awesome. read more

Passable in a pinch. It has been re-done in the quasi-Pavilions style, but it's a little short on service. Limited meat options and they offer the worst beef of the major chains. The produce section is deep and wide, but it's the same truck-durable produce you'll find at any supermarket. I'm not a Starbucks fan really, but an in-store Starbucks is a plus and they are better trained than most grocery store Starbucks installations. A dubious distinction, but this is the best market in Saugus. read more

Stopped by today to pick up some things on my Vons list as it's behind the bank I had to go to, and the cashier noticed I wasn't getting the extra items/ boxes of soda I was entitled to with their "buy 2/ Get 2" promo, asked if I wanted them and when I said yes sure, she had another clerk go get them for me so we didn't have to do another transaction -- so nice. And genuinely so, not like they were being forced to say things by rote. When the clerks at the other 2 Vons in town especially on Lyons, have to exchange something e.g. if I picked up an item not exactly what's on sale, they act very put-out, sometimes make faces and sometimes, give me a hard time about pricing, insisting on going to check in the aisles even if the item is in the weekly flyer. (The Vons Stevenson Ranch is generally OK, some of those clerks are pleasant too.) I didn't spend much time there so this is mainly about the checkout staff, however, I did pick up a couple of items in the produce and fresh bakery sections, and they seemed fresh. I've noticed when staff is more pleasant it doesn't always have to do with the location, whether it's more upscale or not, but with the management. I don't know who manages this place but kudos. read more