Todd the cashier is a good guy, do not know what Rachel N. Was talking about, quality was good everything else was good too

It's not a shock to me to see such low ratings for this store given the experience I just had. The general manager needs to really evaluate the quality of customer service their staff is NOT giving. Todd, you need to really examine yourself for treating me the way you did while checking out. read more

I bought a $50 "DOORDASH" gc earlier around 11 AM ~ish and once I got home and try to put the PIN number in my DoorDash app, someone already had it aka USED!!!! So, I went back to the same store and they couldn't do ANYTHING ABOUT IT ONCE IT LEFT THE STORE!!!!! I called the customer service number on the receipt at the bottom of the receipt to make a FRAUD CLAIM. THATS SUCH BS!!!!! I am beyond FURIOUS!!!!!!!! WHAT A SCAM; BE VERY CAREFUL SHOPPING HERE. read more

Vons - SCAM - Grocery Near Me - Saugus, California

This is my local grocery store because I hate Walmart and their business practices. This Vons has everything I need which is my criteria for a grocery store. The staff is friendly enough, and help me when requested, particularly when I cannot find a product. I do find the store a bit dirtier than say an Albertsons, but it is fine given the age of this store. The sign inside still says "Saugus" but in 1987 Saugus, Canyon Country, Newhall, and Valencia were subsumed under the name Santa Clarita. That was 38 years ago and they have not changed the sign or significantly cleaned/straightened up the store. I'd like the store to get a full remodel but you will find what you need at this location. read more

Hi, was in there today trying to trying to get some flowers and I was looking around and I had went up to the florist. Her name was Tracy at first. She seemed like she was in a bad mood. It seems like she was irritated or mad for some reason and she kept looking over at the kids at the vending machine. Even at one point she went to go tell them not to loiter in the middle of the conversation which I found was extremely unnecessary, especially because they are just trying to get some cards and at the same time, she just walked away from me when she did that I literally just walked away read more

Another reason to stop going to Vons, they charge $2.50 for a small bottle of water, same price as Pepsi and other sodas. read more

Vons - Water is the same price as Pepsi. $2.50 - Grocery Near Me - Saugus, California

I've been going to this store for about a decade. I love or I thought i love all the employees but after the way Todd treated me last night i feel compelled to speak up. The lines were extremely long and when I got to Todd, he was speaking with one of the customers about how he complains to management that there not enough people working at the checkout stands. I ignored that and just continued walking up to him. I informed him that the bag that he was grabbing was not mine, and he looked at me and said that if I would've put my beer on the belt like everyone else, then this would've been a problem. The reason why I don't put the beer on the belt is because I know with some of the other checkers, it is hard to slide across the scanner and hurts their wrist. So I just ignored that rude comment and continue to pay. Then I saw that my discount was not applied to the bill. I pointed out that I should've only paid $20 and he responded that I should know that with tax and CRV. The price will go up. And I indicated to him that it was $20 and he responded no no no. At this point the conversation elevated into an argument which I paid the amount that he told me too, and I walked over to the aisle where I picked up the beer took a picture of the discount which was $20 to go show him. On my way back the kind employee came over and told me that the checker next to me would take care of me and she refunded the money and I paid the proper amount. This is not the first time Todd has spoken and acted out in this manner with me and my wife. He keeps bragging that he's in a union and they can't do anything to get him out of there but as a union employee myself, I am fully aware that there are harassment laws and classes. He needs to be checked read more

I had the best experience at Vons today, thanks to the amazing barista, Sierra, at the Starbucks counter! From the moment I walked up, she greeted me with a friendly smile and was super helpful in making sure I got exactly what I wanted. She even took the time to precisely describe each of the three new Frapuccino flavors--Salted Caramel Mocha (being the sweetest), Brown Sugar (sweetest mostly on the topping with a stronger pure coffee flavor throughout the rest of the drink), and the Strawberry Matcha (sweet, but not too sweet). I thoroughly enjoyed the new Strawberry Matcha Frappuccino. It had just the right amount of Matcha Green Tea containing antioxidants and Vitamin C in the Strawberry puree with Oatmilk and the non-dairy whipped topping. The perfect blend of creamy matcha and sweet strawberry, which was mostly flavored by the strawberries as I reached the bottom of the drink--refreshing, unique, and delicious. I would buy it again! This drink was made to perfection, and it was clear that Sierra put in the extra effort to ensure quality. Plus, the atmosphere was so welcoming and calm, making it a great place to stop and relax for a bit. Highly recommend this location--definitely coming back! read more

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Absolutely horrible expirence with there floral department. Gave baloons a week prior to get them helium filled. They call me a day before an event and tell me they have run out of helium that I need to come pick up my baloons. The inconvenience when you have a an event to plan and a thousand other things going on. Never will I use them again. read more

The Store staff is great that's not the problem The Deli is the problem I have had to many deli salad's that are bad. When I say bad they taste expired and leave a sore taste The salads have been coleslaw, a fruit salad and two many times in potato salads The staff in deli sometimes act like they are really not feeling it Anyway I hope the management can resolve problem read more

Whenever I come to this place, I always feel welcomed and they always have what I need. Staff are nice and whenever I need help, it's easy to find someone that can help out. Their restrooms are clean which I appreciate. This is my go to store, so I'll definitely be coming back. read more

This location has to be the worst I've ever been. Todd, our express checkout cashier is the slowest, incompetent cashier I've had the unpleasure of dealing with. He may be better off stocking supplies souring the night shift. read more

I pick up donations in the back on Saturday's. For one thing, I have to pack my own bread and look for my donation when everything sould be packed and ready to go. (I don't work for Vons) why should I have to pack up or look for anything. Secondly, when I get there the back shipping and receiving is always locked. I constantly ring the bell to no avail. They expect me to walk around to the front of the store, scamble around and look for the manager to let them know I'm there, in which, I feel I shouldn't have to. Sometimes, I have been a little late (only 10 or 15 mins) because I have explained that I have a Down Syndrome daughter that I have to tend to in the morning. The manager said she don't care, very rudely. But, the other times she thought I was late was because she did not take in consideration that I was waiting at the back door for 30 to 45 mins ringing the bell for them to open the door. When the fire broke out in Pacific Palisade I was trying to explain why I was 20 mins late cuz I was up for two days volunteering at the Westwood Rec Center with the Red Cross. I looked a mess cuz I hadn't had any sleep for two days (Thursday and Friday, Jan 9th and the 10th) the manager Heather started yelling saying again" I don't care" and screaming so loud in front of other employeess very, very disrespectfully and unprofessional. Talking to me like I was a kid that hit another kid. (This is why you shouldn't hire uneducated people). When I returned the following week, one of the employees apologized for her rudeness. I said "don't do that, it's not up to you to apologize". I told them from now on that, I'm not walking around to the front anymore nor am I going to pack bread. So when I returned the following week to pick up the donations, I rang the bell and called them on my cell phone to tell them I was in the back. After waiting for an hour, the other manager tells me she's not giving me the donations because I was late. I explained that I wasn't late that, in fact, I called the front talked to Danny the meat manager that, I was in the back waiting he said that he's going to call to have the door opened. Now at this point, I've been waiting out there for an hour. I was there on time. Just messy management!!! It's sad that this huge nation wide Corporation has no donation infrastructure to make sure that people receiving donations, are treated with respect and make sure that people aren't using it for their own gain. I'm an activist, have a charitable org, a co-founders for a non-profit since 1991 and have a BA degree from UCLA class of 09 in Gender Studies/Civic Engagement, Social Justice and Community organization. I feed the homeless, deliver food to resources centers and shelters, pass out food to low income complex apartments. I have three other pick-ups; from Trader Joes and a Food Coalition and I don't have any problems with them at all. They are very understanding and professional. They communicate with me, works with the schedule and have everything ready for me when I get there for donations. Also, I'm sometimes late but they understand and know what I do, in terms of help people be productive citizens. Thirdly, when John was working in shipping and receiving everything ran smoothly. We all received meat equally but lately I hardly get meat but ever since he retired things in the back has been a mess. I don't know why that the manager can't see that and try to accommodate things so it can run smoother. Obviously she doesn't care. I agree with some of the other reviews and comments that it's like she doesn't want to work. What, she's that busy that she can't make sure the food is packed and just unlock the door. Isn't that what managers do "manage". You guys need someone back there on Saturday's! Sheeeeesh read more

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I love the cash customer service from the cashiers, each visit. However, two things that I don't like from this location...their habanero chicken sucks (barely any sauce on it and no heat at all. I might as well ordered plain baked chicken) AND their male manager, on Sunday at 5pm, who lacks adequate customer service. Very disappointed in Von's and I usually like this store, especially not having self-service machines and very nice cashier employees. read more

My daughter and I went to get some cokes that were on sale. Now I have to tell you that I love Vons Market and I love their checkers! They are always on top of things except tonight. I walked up to a check stand and after the customer he had left I went to unload my cart. There were items on the belt so I said to him that those items weren't mine. He then started ringing them up. Some guy left them there to go back and get more stuff. Now protocol says to take the customer that's there and ring the sale out. But he told me to go next door after I had unloaded my cart. So I had to load everything back into the cart and go to a really nice checker . Then I notice he rings out the sale after I leave and rings up a 20 something girl. My checker asked me how I was doing and I said irritated because of how that male checker had treated me. I felt discriminated against by him. So I asked him his name and he boasted he was a store manager biding his time to retire. He made fun of me and said his name was Ollie The female checker was wonderful as usual. The store was very clean and well stocked. I gave Ollie several bottles of expired Miracle Whip. I told him the whole shelf were expired and I saw him do nothing about it. I hope since it's Miracle whip someone does not get sick and possibly die from buying it. Three young guys in the store talked to me and made me feel better. They walked out of the store with me talking to me about it. They were really cool. I do still love Vons but this so called manager in my opinion is a disgrace to Vons because the company is nothing like him. He needs retraining. read more

We went there today and were very disappointed. I am handicapped and need to use one of their electric scooters. The scooter was very difficult to access and unplug from the electrical plug. I used the scooter for about five minutes before it ran out of its charge. Next, we found that there were no plastic bags for produce. They said that they were out! Then, we got home only to find our bananas at the bottom of the bag underneath some cans. I will go to another market next time. read more

Normally when I see a Vons, it is my ideal grocery store when I need something. This particular store really missed the mark for me and makes me not want to shop here. I came in needing a cake for a baby shower. Mind you: I tried to order a week ahead but was unable to due to COVID (their cake decorator was unavailable). The cake I need was for a gender neutral shower and I came in to check out the available selection. I waited at the bakery counter for 10 minutes and NO ONE even acknowledged me, though I could hear employees carrying on inside the bakery. I eventually asked a stocker if someone could help me and he went to grab one of the bakers. The lady that helped me was incredibly short with me, as if I was wasting her time buying a cake. I asked her advice on what might be best and she told me "I don't know because you didn't order ahead so you just need to pick one". Wow, okay. I explained to her that I couldn't order ahead, and she told me just to pick a cake. I pick a cake; she boxes a DIFFERENT cake than the one I wanted. I was so frustrated with the lack of care, I just took the cake, paid and left. I would not come back to this bakery every again if given the choice. There was zero care for the customer and I was made to feel like an inconvenience. I've never met someone so salty that works with sugar for a living. read more

I go into this Vons for the high quality and fresh produce. Employees are also super friendly here! Todd and Stephanie always go out if their way to brighten your shopping experience. There is also a tall, young, blonde gentleman who always looks so happy to be working there. Those three employees make this specific Vons location a great one to shop in! read more

I would give this place a zero star if I could. As a local delivery driver and store shopper I've never felt so unsafe and judged by store employees during my shopping experience. Today I was profiled and judged for simply doing my job. The store associate where extremely rude and even began speaking out loud about how annoyed they are over shoppers in "their" store. I will be contacting management about further details on today's extremely unfortunate event. read more

This store is disappointing. It always feels so depressing and dim inside. The cashiers at the main checkouts are very nice. I have been shopping here for years despite my problems with it solely due to convenience. The two stars is for the shelves always being stocked, but don't come here for a good customer service experience anywhere but the front of the store. When you want a coffee at Starbucks, the employees will stand behind the counter, acknowledge you, and keep on their conversation about personal stuff. Super tall young man and super tall young woman. They will act inconvenienced by you and whisper, "Ugh, hold on let me help her before I finish the story" to their coworker. I have working ears, believe it or not....Incredibly disrespectful and though this store is closest to me, I will now be shopping elsewhere. read more

How soon things can change; for the worse. After giving mad praise for their large peanut butter & chocolate chip cookies just weeks ago, it seems that Von's has now lost their touch at baking them. On a couple of return visits to pick up more cookie goodness, they now taste under baked with a grainy texture of granulated sugar. The labeling isn't even the same. And just when I was recently singing their cookie goodness praises. What's up with that Von's? read more

Vons - These chocolate chip cookies are so good! The perfect snack while watching the Dodger game tonight. I'll have to pace myself... - Grocery Near Me - Saugus, California

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Alright always felt like a place to go in, get what you need, and get out. After working there it has definitely reassured those feelings. Well stocked, costomer service is what you expect. Busy lines around 3 to 6 pm. Expect to spend some time in line. Overall workers are friendly. read more

I live close to this Vons , but I try not to shop there because of the employees ! they are unprofessional and not courteous - obviously the store manager doesn't care to spend time on training. I went there today to pick up bottled water (good advertised price) the cashier, a heavy set woman w/o a name tag, was involved in a deep conversation with the bagger, another heavy set woman and they acted like I am a distraction to their routine !? so sorry I am just another customer read more

A big shoutout to Serge. I was there yesterday and looking for a particular item. Couldn't find it and asked Serge. He said that they discontinued it but recommended a new product that they just got in. He went in the back and came out with it. Can't wait to try it. Thank YOU Serge for the help! read more

I hate to leave poor reviews, but this particular Vons really needs to get their act together! This review is aimed at the produce and freezer departments and the lack of variety, especially when it comes to organic fruits and vegetables. I came in on a Friday morning at about 8:00 AM and the few organic produce items they did have looked terrible, although it appeared they were restocking some things. It's so disappointing that in this day and age when people are trying to be so conscientious about taking care of their health that the variety of fresh, organic produce is so limited. Albertsons has at least twice the variety and is fully stocked whenever I am there. After their latest remodel, it's like a farmer's market!! As for Von's freezer section, the variety of organic fruits and vegetables is even more limited. If you are looking for vegetables, it's mostly butter-laden, seasoned (meaning heavily salted) Birds-eye. The real kicker is in contrast to their frozen produce options, it's almost disgusting how diverse the processed food options are. Pizzas, TV dinners, and fatty, processed food options appear to be endless. I'm done shopping at Vons until they up their game. On a cheerful note, the employees are very kind, welcoming and helpful. read more

I rarely do yelp reviews, but I had to take the time to give a shout out to the most wonderful customer service representative/cashier I've ever met, named Todd. He is the most polite, caring and attentive service worker I've ever met, which makes my trips to this neighborhood Vons, the best experience. Thank you for being such a great person, and smiling always, and being so polite and caring to those who shop at your location! Yay Todd! read more

Very rude manager!!! I was waiting in line and the cashier was closing after me, then the manager holding the next register pushed by me ( no excuse me or pardon me ) and tells cashier to stay open and then does it again to go back to his register. I was going to say something but I was in a hurry for work. I will not be going back to this Vons again!!! read more

This store is very rude. The night store manager in charge stalks people through the store. His tactics are creepy, suspect, and aggressive. Employees really don't know where very much is in the store. They don't rotate their products old to new. Lots of expired food. NEEDS NEW MANAGEMENT! read more

I want too do a shout out. From calling and always being treated so nice and ordering ahead from deli dept. . So when shopping no waiting. Also every employee are helpful and very welcoming to me as well as my large service dog. As she isn't a breed you see often. Thank you for making it more comfortable and with my disability not doesn't show. I appreciate you all more then words could say. I live farther away. But because of the may I'm welcomed. I choice your location. Thank you. read more

Cashier James is the best! He is super friendly and helpful. Definitely went above and beyond.

I have been going to this Vons location for so many, many years, and it is my favorite location. Shopping there never disappoints. Can always depend on the best customer service, professional and friendly staff, not to mention most welcoming. Thank you all for servicing my needs. read more

Love this grocery store! It's always clean, efficient, and friendly staff. Came in today with my toddler and as we were walking out they gave her a little balloon. So kind!! She loved it. It's hard to shop with little ones at times and they are always friendly and accommodating. Thank you in particular to Angela! read more

Now I remember why I don't like this Vons. I was there this morning waiting at the deli counter. Three workers were there and I was the only person waiting. Two of them looked at me twice without acknowledging me, not even a hint of a smile. The female looked annoyed that I was there, but finally said she'd be right with me. That didn't happen. She went to the other end and talked to another worker and then told me he would help me. No one helped me but they kept talking to each other. I waited at least 10 minutes and then walked away. It's not the first time I've had rude service at the deli. These people don't have a clue how to treat customers. I'll spend my money elsewhere in the future. read more

The store is pretty centrally located and has most items in stock. They have a really good bakery section (don't know if this is typical) but if you need a last minute desert for a gathering this is a good place to go....Boston Cream cake...need I say more. Good selections on wines and spirits as well and staff is friendly. Close to my place so I go there a few times a week. read more

This location blows my mind every time I shop here. This store is always clean, never packed, I always get everything I need and on top of that, I always have a great interaction with the cashiers. Literally EVERYTIME. There is another location closer to home, but I go out of my way to shop at this one because of the outstanding service I always receive. read more

Avoid this place. Store management profiles and thinks if you're young and not white you're a thief. Have to laugh. There are some really AMAZING checkers don't get me wrong. Just the management doesn't make this place feel welcoming for some of us customers and employees it seems. If you're desperate for groceries though sure go ahead. But don't deal with anyone but the sweet checkers and baggers. read more

Within the core of my consumer experience at this Vons begins with my notice of a potentially life threatening cross contamination situation in the dairy case - bottles of SoDelicious Almond Milk crusted with cow's milk. Cow's milk that is also crusted on multiple other surfaces inside the case creating a foul smell. I did not purchase this almond milk product although that was my intention. I did check back a week later thinking perhaps the situation had been attended to but no it had not. The cross contamination situation remained. My consumer experience continues to include my alerting the cashier and the store manager of this situation. A cross contamination situation that could quite literally end in death for someone allergic to dairy or severe illness for a non-allergic person or persons. People unknowingly making hand to mouth contact with the old crusted milk spread on numerous surfaces in the dairy case or accidentally spreading the contamination to other items in their cart and then ingesting the potentially contaminated items - apples for example. I also called the Los Angeles County Health Department upon returning home from my visit to Vons that day and explained the situation to them. Fast forward 3 days after alerting previous mentioned parties and the situation in the dairy case is exactly the same. Multiple bottles of almond milk and a dairy case splattered and crusted with expired milk. My consumer experience finalizes with deciding to write a review leading to the discovery of previously written negative reviews of this Vons. Reviews highlighting other potential food born illness causing situations from preceding months. My overall consumer experience is a misunderstanding of a) Why nobody cares if anybody dies until someone dies and b) Where does this company get the money to pay out Monopoly prizes when apparently they do not have funds for food safety checks? read more

I love 5$ Fridays! Every Friday you are bound to find something amazing and affordable. This store is large and full of many great items. I just wish thy would check the dates better and keep express lane an express lane. Somehow I always end up with expired food and behind someone with a full cart in the "express" lane. The staff is great. Including the wrap staff! You are sure to see Bill with a smile! read more

Arrived at Vons-bouquet today 3/23@ 725a after reading they have special hours for seniors between 7-9a M-F. The supply was sparse and the store was occupied by a majority of non seniors. When checking out , I mentioned that fact to the checker and she just said " people just don't follow the rules" read more

Best place EVER. Never a line and staff if just spectacular. Their delis are super fast, starbucks never fails, even the management run across the floor for your convenience. If you can't find something here ask them and they will direct you, no take you there! Very satisfied. Keep it up guys!! read more